Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 64,800 complaints for GMC

Incident date: Sep 25, 2024

The contact owns a 2017 Ford Focus. The contact stated while at a stop, the vehicle stalled. The contact attempted to depress accelerator pedal, but the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was driven to the dealer to be diagnosed. The vehicle was diagnosed with evaporative canister failure. The vehicle was repaired five additional times after t... Read more

Incident date: Sep 25, 2024

The car began to jerk, made knocking noises, miss fires on cylinder 1, 2 and 4, coolant leakages, oil leakages, compression issues and the check engine light keeps turning on and off. My safety has been put into play because, the car would jerk many of times as it would want to stop as I was driving. I would then have to pull over and call for assistance. Per the Toyota service advisor he recommen... Read more

Incident date: Dec 22, 2024

Incident date: Jan 14, 2025

As I was driving, a burning smell emanated from the car. There were no check engine lights on. When I pulled over, I saw a lot of smoke coming from the engine. I checked the oil level and it was above the minimum line bit just barely, even though my husband had just done an oil change on it. I refilled the oil and continued on my trip. The problem repeated for several dqays until I got home and to... Read more

Incident date: Jan 14, 2025

The Trunk/Hatchback failed to open. When I attempted to use the EMERGENCY release ( which you would expect to work in a real emergency) IT DID NOT WORK!! The truck would not open. How can you have an emergency release cord that does not work?!! And they are now charging to repair this!

Incident date: Jan 12, 2025

The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Number: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had e... Read more

Incident date: Jan 13, 2024

The contact owns a 2016 Mercedes-Benz GLC300. The contact stated while driving at an undisclosed speed, the check engine warning illuminated. The contact stated that the vehicle was taken to the Emissions Center, and the vehicle failed the Emissions test. The vehicle was taken to the dealer to be diagnosed. The dealer retrieved DTC: P052E (PCM has detected an inappropriate degree of pressure from ... Read more

Incident date: Jan 12, 2025

Multiple times while driving my car the automatic braking system activated with no reason, brakes were momentarily engaged. It has happened at speeds of 10-75 mph. I and any drivers near me were absolutely put in danger. I took it to the dealer when I first experienced it in 2020 and 2021 they were not able to reproduce it and told me there was nothing I could do. Every time this happens especiall... Read more

Incident date: Jan 12, 2025

Incident date: Jan 8, 2025

The contact owns a 2013 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue... Read more

Incident date: Jan 11, 2025

Vehicle purchased on September 7, 2022, with 16,182 miles. It was sold to me with an open recall. Late December 2023, I complained about car not starting on a frequent basis. Roadside assistance was called to jumpstart battery. Every time the vehicle was jumpstarted the check engine light remained on for days to up to two weeks. January 5, 2023, vehicle went to repair shop, techs claimed nothing w... Read more

Incident date: Jan 3, 2025

2nd row captains chair seatbelts spontaneously release without pressing button. This has happenned on both sides and multiple times. The issue occurs even after driving for a bit after hearing the click and tugging on the seatbelt to confirm initial latching.

Incident date: Jan 10, 2025

12/28/2024 rear windshield completely shattered without any external impact. The car was sitting in driveway. Temperature was approximately 61 degrees. Dealership has refused to take responsibility even though part number is same as a service bulletin recall for 2019-2020.

Incident date: Jan 10, 2025

Vehicle horn suddenly stopped working. Couldn't alert another driver who didn't see my vehicle and was cutting me off. Took the vehicle to the dealership who mentioned it was a safety issue and repaired the horn at no cost. Read several posts online where other Ioniq 6 drivers have reported horn malfunctions. No warning lights or messages appeared before or during the incident.

Incident date: Jan 10, 2025

BRAKE BOOSTER REPLACEMENT ZJB CODE HUST STARTED TO LIGHT UP. COME TO FIND OUT THHERE WAS A PROBLEM THAT BEING REFERED TO AS A CUSTOMER SERVICE NOTICE OR SOMETHING AND I'M BEING TOLD TOYOTA WILL NOT COVER THE REPLACEMENT BECAUSE THE TIMEFRAME HAS EXPIRED. IF THE LIGHT HAD COME ON TWO YEARS AGO THEY WOULD HAVE. I'M READING FROM OTHERS THAT THEY HAD THE SAME PROBLEM AND HAVE HEARD OF REPAIRS COSTING ... Read more

Incident date: Jan 6, 2025

when ve give gas padle want go above 20 mph and check engin light is on and car shake bad

Incident date: Jan 6, 2025

WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH AND BEEP IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT. DURING THIS IT IS HARD TO CONTROL THE TRUCK. CRUISE CONTROL NOT WORKIING EITHER.

Incident date: Dec 13, 2024

The contact owns a 2016 Ram 1500. The contact stated while driving at approximately 40 MPH, he heard the sound of the tailgate opening independently. When the contact stopped the vehicle, he observed that the tailgate was open and he was able to raise and secure the tailgate. The contact stated that later he was starting the vehicle and saw that the tailgate was again open, however, he was not abl... Read more

Incident date: Dec 31, 2021

I don’t know why, but I keep losing oil somewhere. I do my oil changes on time regularly and they said it’s burning oil fast and that that’s an issue with all Kia.

Incident date: Dec 13, 2024

The contact owns a 2015 Chevrolet Silverado. The contact stated while driving at approximately 65 MPH the "loss of power steering" warning illuminated. The contact felt the steering wheel was hard to turn to the left or right. The contact was able to stop the vehicle and turn the vehicle off, when he turned the vehicle on the power steering was engaged, however, the failure was reoccurring. The co... Read more

Incident date: Jan 1, 2025

The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving at approximately 40 MPH, the vehicle shuddered and stalled. The failure occurred on several different occasions. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer however, the diagnosis was pending. The vehicle was not repaired. The manufacturer was notified of the failure. T... Read more

Incident date: Feb 10, 2023

Drivers side front door window vibrates and shakes significantly when in the open half-way position or less. When driving over bumps, rough roads, offroad it is very present. Window has to remain closed or fully open position. Hall Ford Dealer in Elizabeth City NC has been aware and confirmed it's an issue but they don't have a fix for it.

Incident date: Sep 19, 2024

Unknown

Incident date: Jan 9, 2025

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal grinding sound. The vehicle was taken to the dealer, where it was determined that the power transfer unit needed to be replaced, but the part was on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V343000 (Power Trai... Read more

Incident date: Jan 8, 2025

The contact owns a 2013 Dodge Dart. The contact stated while the vehicle was parked, it was discovered that the key fob became inoperable. The contact stated that the vehicle was shut off and the contact was not able to remove the key fob from the ignition. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate fail... Read more

Incident date: Jan 8, 2025

I purchased this vehicle on October 22, 2024, with the expectation that it met the highest safety standards, including a dependable airbag system designed to protect occupants during collisions. However, on December 23, 2024, I was involved in a major collision where the airbags failed to deploy despite the severity of the impact. The damage to the vehicle was so extensive that it has been declare... Read more

Crash 1 injured

Incident date: Jan 8, 2025

The issues started with the sunroof not closing. And the uconnect touch screen inoperable ( it went black and no options available ) It seemed to be a fluke and resolved itself. But within a few weeks the icons for the driver and passenger seat heaters were no longer on the screen. Now that the season has changed and temps have dropped, the drivers side heater will automatically come on when ... Read more

Incident date: Jan 8, 2025

The other day from my garage i smelled a overtaking smell of gas coming from my 2008 Corvette with only 22,300 miles on it. I thought it was coming from my gas cap , so i replace the cap. Replacing the gas cap didn't help there was still a overwhelming gas smell coming from the left side of the car. I also notice when the gas tank drops below a 1/2 tank the smell seams to go away. I found out the... Read more

Incident date: Jan 6, 2025

As I was exiting a driveway onto a 4 lane highway(2 lanes, divider, 2 lanes) I was attempting to enter into the nearest lane when my car completely pulled the wheel into the outer lane where an oncoming vehicle was and there was impact deploying airbags. I did not have the driving assist engaged. My vehicle was totaled and I had injuries requiring emergency care.

Crash 1 injured

Incident date: Dec 14, 2024

The electric power-steering assist is failing while my vehicle is in motion. I lose power steering and have to use significantly more effort and may lead to a crash, at any speeds. I was driving on the highway when this happened, although it has happened at slower, neighborhood speeds. When this happens, I see a warning message on the dashboard stating the power-steering assist failed and service ... Read more

Incident date: Nov 7, 2023

The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it w... Read more

Crash

Incident date: Sep 15, 2024

Head-up display unit inoperable on multiple occasions over a span of few months during the first year of ownership. Display panel occasionally went blank, including while driving.

Incident date: Sep 15, 2024

After significant time (hours) at highway speeds with 90% cruise control use, the car, when stopped at exit intersection, goes to fractional power with the engine light flashing. The car can still move haltingly at approximately 5 mph. Once safety stopped and shut-off, car will restart without any check engine light and will function normally. This has happened on multiple occasions, in both ho... Read more

Incident date: Oct 24, 2024

Child Safety Lock Failure notice - both parked or driving, I will hear a clicking noise coming from the doors. Sometimes I will receive a Child Safety Lock Failure error message on the dash. This would sporadically continue to happen while driving and even if my vehicle is parked and off and I happen to do something like open the doors. The vehicle has been serviced numerous times by Hyundai dea... Read more

Incident date: Dec 6, 2024

My brand new 2025 Honda Pilot frequently (several times per week) will deploy the CMBS (Collision Mitigation Braking System) causing the brakes to be applied harshly and bringing the vehicle to a near stop, despite there being nothing in the road ahead, behind, or to the sides of the vehicle. This happened the first time with only 100 miles on the vehicle. My concern for safety is that sudden une... Read more

Incident date: Dec 6, 2024

My car has integrated CarPlay installed for mapping. When used wirelessly with all mapping services (Apple Maps, Waze, Goole Maps) my car will appear in fields, the wrong streets, in houses. I will be given directions to turn on streets that are not where I physically am. First I worked with Apple Customer Care for over 15 hours. They have determined it is not an Apple issue. They believe it is ... Read more

Incident date: Dec 25, 2024

When approaching a turn, I let off the accelerator but the car didn’t stop accelerating. Instead, it gently kept accelerating. I applied the brakes and the car started slowing down but not at the same rate I was applying brake pressure. Therefore I floored the brakes to try coming to a complete stop. Sadly, the cars ABS system did not engage, half of the car hopped over the curb at about 20 mph.... Read more

Crash

Incident date: Jan 2, 2025

My 2022 Sierra Denali shows message "Shift To Park" when turning off, even though it has been shifted to park, the dashboard stays lit as well as the radio on. Horn even goes off alerting as if the engine is on and me walking away with the key in my pocket even though engine is off. Have to play with shifter to get it to stop, sometimes turning it back on and off will do trick. Locking it with rem... Read more

Incident date: Jan 2, 2025

Engine has always burned oil and vehicle only has 72,000 miles on it.leaking black liquid/oil out exhaust pipe, blowing out Black clouds of smoke and have to keep adding oil. Whole rear end had to be replaced, timing chain and cover replaced, AC unit replaced, rear camera replaced, climate controls change settings by them selves, leaking gaskets, all this and more has been going on with this vehic... Read more

Incident date: Nov 27, 2024

From a stop, the vehicle will lurch forward after 1 second of acceleration without a change in the amount of pressure on the gas pedal, as if there is a delayed input to the throttle position. This only happens from a complete stop, such as at red lights, stop signs, or in heavy stop and go traffic. On multiple occasions I have almost rear ended the vehicle in front of me as a result of this. Ther... Read more

Incident date: Jan 8, 2025

* When I turn the steering wheel, especially when parking, there are noise coming from the suspensions, especially as if they are coming from the head of the suspensions.

Incident date: Jan 7, 2025

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more

Incident date: Jan 4, 2025

During driving, especially when it is cold outside, the Subaru Eyesight Pre-Collision system (automatic emergency braking) can be triggered by exhaust smoke from a vehicle in front of it. The braking system can be falsely activated, which could cause your vehicle to be hit from behind. There is no way to adjust the sensitivity of this system. It is only meant to be activated by objects, but since ... Read more

Incident date: Jan 4, 2025

Incident date: Dec 20, 2024

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the vehicle was shuddering significantly. The vehicle was taken to a tire shop where the tires were rotated; however, the failure recurred intermittently. The contact stated upon starting the vehicle, a message indicating that the power steering was inoperable was displayed, and the steering wheel was seized. ... Read more

Incident date: Jan 7, 2025

I was driving on a city street and slowed to turn right onto a driveway at at a private residence. As my car entered the driveway and near the end of the right turn, my car had a sudden unintended uncontrolled acceleration, continued the turn, went over a low hedge of shrubs on the right side of the driveway, continued down a short rocky incline, and landed on a large rock where the car stopped.

Crash

Incident date: Dec 24, 2024

The contact owns a 2016 BMW R1200 RS Motorcycle. The contact stated while driving at an undisclosed speed, the contact noticed that the rear reflex reflectors were inoperable. The contact was informed by another motorist that the reflector lights were not illuminating as needed. The motorcycle was taken to the dealer where it was diagnosed that the rear reflex reflectors had failed and needed to b... Read more

Incident date: Dec 26, 2024

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while she was washing the vehicle with a... Read more

Incident date: Dec 23, 2024

Unknown component failure on 2019 Honda Passport. While operating the vehicle, the engine shut off and automatically placed the vehicle in neutral. The battery light appeared on the dashboard, and instructed, "To start engine: Brake + Push". The vehicle would not allow me to press the start button unless placed in park, however, the vehicle would not allow me to select park while the engine was of... Read more

Incident date: Dec 28, 2024

While driving the vehicle I received a "drivetrain malfunction" message and the vehicle engine stopped and refused to start. The vehicle message further indicated that the vehicle was not driveable to contact the service center. The vehicle has been previously serviced for this same issue and the dealer indicated it was a known issue, but there was no solution offered by the manufacturer at this... Read more

Previous 1 2 3 4 5 ... 184 185 186 ... 1295 1296 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog