Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Jan 27, 2025

Vehicle is available upon request. 5/28/23 tires needed replaced, not even 30,000 miles on car. Customer was charged. 6/13/23 struts and mounts replaced at dealership 3/29/24-Revs high when barely touching pedal. Turned car off and it started back up on its own. Happens at least once a week. Dealership was unable to recreate. 4/1/24- wheel bearing replaced, customer was charged. April 2024 bla... Read more

Incident date: Feb 6, 2025

The contact owns a 2007 Pontiac G6. The contact stated while driving at various speeds, the vehicle lost power steering functionality. An unknown message for the power steering was displayed. The contact was able to pull over to the side of the road. The contact turned off the vehicle and waited for a while before restarting the vehicle. The vehicle was able restarted; however, the failure recurre... Read more

Incident date: Dec 13, 2024

The transmission is slipping to the point that I have almost gotten in several accidents due to impatient drives and the car not engaging in gear like it should. Vehicle also has several electrical faults reverse braking system engages at random with nothing in its way,the key not in vehicle warning will sound randomly while key is in vehicle,horn stopped working out of nowhere,while washing vehic... Read more

Incident date: Oct 23, 2024

Fuel sensor failure caused the fuel gage on the dashboard to incorrectly indicate the amount of fuel in the tank. The vehicle had 56K miles and the entire gas tank had to be replace since the sensor is built into the fuel tank. Volkswagon would not warranty the repair. This is a safety issue because not knowing how much fuel is in the tank could leave the driver stranded in bad weather or in an un... Read more

Incident date: Jan 30, 2025

I bought Lincoln Aviator 2025 Model. After 2 weeks my car started showing all the faulty error sign. To be specific with sign I have the following sign on : BSM, Cross traffic system fault, front camera fault, pre-collision alert. Reverse camera malfunction sign. I have my other 3 friend that have the same problem. Is there a recall on 2025 model ? I am at the dealer dealing with this after going... Read more

Incident date: Sep 16, 2024

Component/System That Failed: The oil filter housing cracked, causing a coolant leak. This part was made of plastic, which appears to be a weak point in the design and should ideally be aluminum for durability. Unfortunately, I no longer have the failed part for inspection. Safety Risk: The coolant loss resulted in a sudden loss of heat in freezing temperatures, which could be dangerous for drive... Read more

Incident date: Jan 21, 2025

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated the vehicle was difficult to start. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount... Read more

Incident date: Jan 21, 2025

In reference to Toyota Motor North America - Customer Support Program ZKG. My Toyota vehicle has experienced paint peeling on the exterior metal body panels. I have applied to receive coverage from Toyota for the paint peeling as part of the ZKG Program. Toyota has denied my request for coverage and did not provide me with notice of the ZKG Program. The paint color of my vehicle is the original fa... Read more

Incident date: Jan 21, 2025

Immediately after the driver started the car, many notifications popped up on the dashboard including: cross traffic system fault, service vehicle soon, full accessory power active, hill start assist not available, service AdvanceTrac, Engine Coolant Over Temperature, and Cross Traffic System Fault. The gauge showed fuel empty and other dashboard indicators were illuminated such as engine, batter... Read more

Incident date: Jan 28, 2025

Seat pressure sensor for supplemental restraint system (SRS) routinely fails. The system generates and error and disables the front passenger airbag. The condition clears when the vehicle is turned off. Sensors have been recalibrated multiple times. System still routinely fails.

Incident date: Jan 5, 2024

All warning lights turned on about 9. Emissions system problem, transmission system problem, brake system problem, brake hold system problem, power steering system (EPS) problem, vehicle stability assist (VSA) problem, hill start assist problem, road departure mitigation system problem, blind spot info system problem. Steering becomes really difficult, reverse and forward gives out and really har... Read more

Incident date: Jan 6, 2025

The contact owns a 2021 Cadillac XT5. The contact stated that while driving 70 MPH, the sunroof glass exploded without impact. There were no reported injuries. The vehicle was taken to the local dealer, where it was diagnosed that an unknown object had fallen from the sky and impacted the glass. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately... Read more

Incident date: Dec 30, 2024

2021 Silverado LT Trail Boss 6.2 (production date: 01/2021) was taken to the GM/Chevy dealer (Ed Morse Chevrolet) on 01/29/2024. It was confirmed by the GM mechanic that the engine had failed (75k miles) due to a shattered camshaft and metal in the engine and a complete engine replacement is needed. Had prior complaint at around 6k miles for engine noise along with hard shifts and a check engine l... Read more

Incident date: Dec 30, 2024

Incident date: Jan 20, 2025

On numerous occasions (typically when needing to accelerate into the flow of traffic), the Reduced Engine Power message and engine light came on, the car rapidly decelerated to 35 mph, and would not accelerate rapidly. Turbocharger, waste gate actuator, and other parts need replaced and reprogrammed, but issue persists. On one occasion, power was reduced and car was stuck "revving" at 25 mph. I ha... Read more

Incident date: Nov 1, 2024

The contact owns a 2015 Hyundai Santa Fe Sport. The contact stated that while at a stop light, the air bag warning light illuminated the instrument panel. The vehicle was taken to a dealer and was diagnosed with a defective clock spring. The contact was informed that the clock spring needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no... Read more

Incident date: Feb 4, 2025

The contact owns a 2024 Chevrolet Colorado. The contact stated while driving at an undisclosed speed, the instrument cluster failed to function as intended and displayed a black screen. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was taken to the... Read more

Incident date: Feb 4, 2025

This is with reference to 23V-858. I own a Honda Cr-v 2018 model. I got first notice about open recall of Fuel Pump module back in December 2023 follow by couple of other reminders but whenever I called Honda dealership, they said part is not available. It's been more than a year now, I got another notice that part is available and to call any Honda dealership to schedule a repair. But now when I ... Read more

Incident date: Oct 16, 2023

Unsatisfactory Review for 2025 Range Rover SE I purchased a 2025 Range Rover SE in November 2024 for nearly $200,000, expecting a luxury vehicle with reliability to match its price tag. Unfortunately, my experience has been nothing short of a nightmare. In December 2024, just one month after purchase, the vehicle completely died while I was driving on the highway—a terrifying and unacceptable ... Read more

Incident date: Jan 23, 2025

My airbag sensor has been continually toggling on and off for a few months now. I had the car scanned at my service center and the code came up as an issue with my driver seat airbag circuit. In my research on recalls for my year vehicle, there is a recall ~NHTSA Campaign Number 16V28800 ~Components AIR BAGS ~Summary The clock spring assembly may become contaminated with dust and cause the airba... Read more

Incident date: Dec 28, 2024

I have a 2019 Ford Escape Ecoboost, and the engine had to be replaced at 64,000 miles due to an issue with 2017-2019 Ford Escapes, which Ford did not recall. What happens is the engine sucks all of the antifreeze out of its compartment and dumps it onto the engine block, ruining the engine. It's ridiculous that Ford did not recall this issue, as it is terribly costly to replace an engine on a vehi... Read more

Incident date: Feb 4, 2025

I reported my 2020 Ford Escape last year. It went into the shop for inspection at Cook ford in Texas City after the ford recall for the doors. I also had reported it here. Kyle at Cook ford did a thorough inspection but advised me that their dealership did not have a paint and body shop and referred me to other dealerships with the ability to fix my car. After going to two dealerships, I ended u... Read more

Incident date: Nov 1, 2024

The contact owns a 2025 Ford Explorer. The contact stated that while driving at undisclosed speeds, the infotainment screen intermittently went blank. The failure persisted and the contact stated that the instrumental panel partially went blank at start-up and while driving. The vehicle was taken to the dealer on several occasions and several unknown software updates were performed. The contact st... Read more

Incident date: Oct 30, 2024

The two low-beam headlights have been becoming dimmer slowly over time, causing them to be less effective. I have replaced the headlamps with different types and brands several times, with no noticeable change. This problem results in reduced visibility, a major safety issue when driving at night in poorly lit conditions, and away from urbanized areas. Out of an abundance of caution, we are curren... Read more

Incident date: Feb 4, 2025

My Bosch CP4 fuel pump failed causing my engine to stall while turning at a very busy/fast intersection. This can occur at speed without any warning of sudden failure, putting everyone on the road at risk. Fault code P0087 and P0191 were present, along with a flashing glow plug. Following EA No.: EA11-003 I removed the fuel metering valve and observed and documented metal shavings. The faile... Read more

Incident date: Feb 4, 2025

The accelerator is going out when I drive. The car drives slow and pulls back while driving. Thought it was fuel pump, took it in for fuel pump recall, & the car is still doing the same thing, no change. All lights on dashboard are on. The safety of my children & myself has been put at risk quite a few times. While driving the car getting on the freeway ramp, the accelerator went out going up an... Read more

Incident date: Feb 4, 2025

Since we purchased the 2024 Grand Highlander Hybrid Limited in April 2024, there has been an issue filling the fuel tank completely when the vehicle is on empty. The stated fuel tank capacity from the owner’s manual is 17.8 gal, however the maximum amount of fuel that can be pumped into the tank using auto fill at the gas station is 12 gal before the pump “kicks off”. After this, the fuel ga... Read more

Incident date: Dec 19, 2024

Headlights flicker when auto stop releases and clicks back on to move the vehicle. This happens when it wants too but usually at the same time service parking brake will pop up, followed by steering is reduced, drive with care.. Lets see what else. Carplay no longer works. No sound. sd card error pops up. Car will not play music through a cord but will via bluetooth, but charges a phone. OnStar li... Read more

Incident date: Dec 19, 2024

Desconocido

Incident date: Dec 19, 2024

Desconocido

Incident date: Aug 1, 2024

I picked up my vehicle from the Lucid distribution center on [XXX]. On [XXX] was driving back home on [XXX] having driven approximately 166.2 mile when the vehicle issue a drive system fault warning, lost power with a dashboard message also stating to pull over and call customer care. Fortunately I was in the right lane with moderate traffic and was able to safely maneuver out of traffic and of... Read more

Incident date: Aug 1, 2024

I am deeply concerned and appalled about the safety issue with the 2017 Toyota Camry, which rolled back while it was parked in the driveway of my parents’ house, and resulted in my mother’s foot being crushed. She is currently hospitalized and has been dealing with complications and damages related to this injury. At the time of incident, my father called 911 and paramedics arrived to the scen... Read more

1 injured

Incident date: Jan 28, 2025

I was driving to work from Livingston to Bozeman and the roads were bad so I was only going about 60 maybe 65 which was reasonable for the conditions this day, and out of nowhere my truck locked up and I slid it directly into the center median.

Incident date: Jan 23, 2025

On Monday Jan 27 2025 i took my 2024 ford bronco in for routine maintenance and check up. Upon completion of these services my 2024 ford bronco was in terrific condition. Everything came back great they even coded it and it was good. By Wednesday [XXX] at [XXX] there was an issue with the Bronco it wouldn't detect the key fob it said no key detected on the dashboard. So I got my second key Fob and... Read more

Incident date: Dec 23, 2024

There is a known issue with the ICCU fuse. Mine blew this morning while driving and vehicle went into limp mode. Max speed is 20 mph and this is not safe on the highway. Vehicle completely died because the 12V can’t be charged with the blown fuse.

Incident date: Feb 1, 2025

The contact owns a 2021 Toyota Sienna Hybrid. The contact was notified of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer ... Read more

Incident date: Feb 1, 2025

Fuel system leak and yes, it is available for inspection. My safety was at risk while I was driving the truck and smelled a very strong odor of gasoline enter the cab of the truck while I was driving with the windows rolled up. I immediately stopped the truck and got out and noticed flames coming out from underneath the bed in front of the left rear wheel, then the gas tank ignited shooting flames... Read more

Fire

Incident date: Jan 31, 2025

I was driving the vehicle at approximately 45 mph when the vehicle suddenly had no engine power. There were no warning signals or symptoms of an issue that would indicate there was a problem, but the dashboard told me the vehicle needed a restart. I was able to pull the vehicle out of traffic at a cross street and coast to a stop in a parking lot. Had I not been where I was at the moment when t... Read more

Incident date: Feb 3, 2025

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distributio... Read more

Incident date: Jan 27, 2025

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who observed a misfire in cylinder #4, and diagnosed a failure with the head gasket. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer was notified of the failure, a case was... Read more

Incident date: Feb 3, 2025

One day after driving home from work there was a message that says low battery voltage on the instrument panel, then it went away. No other warning lights or problems. Ten more miles down the road the message says battery saver mode, reduced functions and then the car started to smoke, I am freaked out at this point praying to make it home safely. I arrive home and pull into driveway and then turn... Read more

Incident date: Feb 3, 2024

Started car and proceeded to drive to work. 1 mile from home, heard a "pop" noise and the car displayed "Check Electric Vehicle System" warning and went into a "turtle" mode that limited speed. Luckily I was on a side street and had not yet made the turn onto the main highway or it may have obstructed traffic or resulted in a crash. I was able to return home and have the car towed back to a Hyund... Read more

Incident date: Nov 4, 2024

cabin electric water pump. Voluntary recall and there is no way to get this fixed as the company doesnt exist anymore.

Incident date: Dec 13, 2024

1st incident- Engine had a bad lifter and cam shaft with 46,000miles. When this happened I was going through a railroad crossing, if the failure was bad enough and locked the engine up I would have been stuck on the tracks with my family. This issue could cause the motor to lock up if the lifter or cam shaft had a more serious failure. Dealer confirmed the lifter and cam shaft were bad and replace... Read more

Incident date: Sep 29, 2023

The contact owns a 2024 Tesla Model S. The contact stated that while making a right turn, in self-driving mode, the vehicle began accelerating inadvertently and crashed into the front driver area of the other vehicle. No warning lights illuminated. There were no injuries and medical attention was not needed. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer... Read more

Crash

Incident date: Jan 21, 2025

Cracked header, electric emergency parking brake says to release the parking brake when it's not even engaged

Incident date: Jan 21, 2025

Cracked header, electric emergency parking brake says to release the parking brake when it's not even engaged

Incident date: Jan 21, 2025

While driving on a freeway, away from any other cars or flying objects, with a large bang, the sunroof exploded. The shade was closed so thankfully no glass entered the car. After getting to the side of the freeway, it was discovered that 1/2 of the sunroof glass was completely shattered and the rest was spiderwebbed. No other object was found in the shade, only small and large pieces of glass.

2 injured

Incident date: Oct 28, 2024

The contact owns a 2017 Kenworth T680 equipped with Michelin Tires, Tire Line: X-One Line Grip, Tire Size: 445/50R/22.5, DOT Number: (N/A). The contact stated while driving 8 MPH, on the Interstate 75, the second tire on the passenger’s side experienced a blowout. There was no warning light illuminated. The contact stated that the vehicle spun out of control and the truck axle struck the second ... Read more

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Vehicle Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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