Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Mar 8, 2025

The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the contact attempted to depress the brake pedal; however, the brakes failed to engage as needed. The contact stated that the more consistently the brake pedal was depressed, the more the brakes failed to function as needed. No warning light was illuminated. The vehicle was taken to an ... Read more

Incident date: Mar 8, 2025

I lose power steering randomly. Sometimes multiple times a day, sometimes only every couple months. It has happened on the highway and when the truck is parked and in idle. Shutting off and restarting fixes but sometimes only for a few minutes. I get a stabiltrak error and then no power steering. Dealership wants 2k to fix, this seems like the same problem that was recalled in the 2015 Colorad... Read more

Incident date: Sep 27, 2024

I have had issues with oil consumption in this vehicle for about 4 years. I started getting a "Knock Sensor" code. I replaced the knock sensor and still had problems. Hyundai had a recall and they reprogrammed my computer board. A year later I was having the same issues. My car started stalling out. Took back to the dealership they said my engine had sludge and now they're saying that there is a h... Read more

Incident date: Mar 12, 2025

I am reaching out to you for this recall #24KWE, for the right hand stalker shifter. My truck is a 2024 kw t680. I am having this issue with my truck multiple times now and when I brought it to my dealer mhc of mcdonough,ga they said this recall is no longer active but we are having this major issue which can cause an accident at no giving time when the vehicle stops and is disabled.please reach o... Read more

Incident date: Dec 27, 2023

The transmission malfunctioned and is available for inspection upon request. The transmission failing while driving is a safety hazard and has put my safety and others on the road at risk. The problem has not yet been inspected by a dealer or third party. There were no warning lights or engine lights prompted during this malfunction. Please confirm that the dealership will take ownership of this m... Read more

Incident date: Mar 18, 2025

The contact owns a 2017 Ford Explorer. The contact stated that while attempting to start the vehicle, there was an abnormal amount of white smoke coming from the engine and the exhaust. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that the turbo and the engine had experienced coolant intrusion... Read more

Incident date: Mar 9, 2025

We have received the security update for the ignition system over a year ago for the recall. Even with this recall fix our vehicle was still stolen, so this solution clearly didn't work.

Incident date: Mar 9, 2025

My clutch and or transmission is malfunctioning. When I drive up hill the car shudders and I lose power, it's a risk when another vehicle or pedestrian is behind me. When I accelerate from a full stop, same symptoms. If in an emergency I have to move I would be at risk because then the vehicle would hesitate. The issue was confirmed with the manufacturer's dealership service center. No warning la... Read more

Incident date: Mar 9, 2025

Incident date: Mar 15, 2025

Car started jerking when put in reverse and slams hard into 5th gear only. Taken to transmission shop and they have no idea what's causing it. They said they've never seen something like this before, and said it doesn't feel like a major transmission failure. Car only had 98,000 miles on it when hard shifting started. Regularly maintained. Motor and trans mounts were checked and fine. More than no... Read more

Incident date: Mar 14, 2025

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distributi... Read more

Incident date: Aug 23, 2023

The contact owns a 2017 Ford Expedition. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact's friend inspected the vehicle; however, no cause for the failure was found. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileag... Read more

Incident date: Aug 23, 2023

I was traveling at south bound on TOLL 130 going 80MPH (which is the speed limit on that road) when my Pacifica immediately slowed down and my accelerator gave out. In addition to my dash flashing that the cruise control was no longer available, but the van also said "Service Charging System" and "Shift to P to Start", the engine light and batter light both came on. I am sure that I almost died as... Read more

Incident date: Mar 7, 2025

I have owned the 2020 Subaru Outback since December 2020. Staring in 2021 there have been problems with the lift gate not opening to where it now closes immediately after opening it. This occurs randomly and causes a dangerous situation where one never knows when it will happen. The car has been brought in for service four times over the last four years. Now, that it is out of warranty, and Royal ... Read more

Incident date: Mar 14, 2025

There used to be no sufficient clearance between the drivers knee airbag and the brake pedal. I wear steel toe boots for work and my foot just barely fits between the brake pedal and the airbag box. Several times it’s gotten hung up and I had trouble getting to the brake. In a panic situation the could be disastrous. I’ve checked in other model trucks and there is plenty of clearance.

Incident date: Mar 17, 2025

The contact owns a 2023 Cadillac Escalade. The contact stated while driving 40-45 MPH, the instrument panel lights started blinking, and the vehicle made an abnormally loud sound before shutting off. There was no warning light illuminated. The contact was able to pull over onto the median. The contact stated that the vehicle failed to restart and was towed to the dealer, where it was diagnosed wit... Read more

Incident date: Mar 17, 2025

I was backing out of my driveway and was putting the car in Drive when the airbag located in my steering wheel deployed without a reason. The car has not been inspected by anyone as of today. I was told there was a warning but that it was not of immediate attention in November of 2024.

1 injured

Incident date: Nov 17, 2023

P code P0872 6L50/6L80/6L90 - Automatic Transmission

Incident date: Mar 4, 2025

This vehicle has had an intermittent (for a few years) issue with all of the warning lights (ABS,Stabilitrak,Parking Brake,Steering) coming on when starting. If you tried to drive it, you would have no power steering causing the vehicle difficult to handle. This would not happen every time it was started. We took the car to the local Cadillac dealership and were told nothing was wrong and it was... Read more

Incident date: Mar 10, 2021

The contact owns a 2018 Ford F-150. The contact stated that the vehicle made an abnormally loud rattling sound on cold starts. The contact related the failure to TSB Numbers: 23-2143 and 21N03. The dealer and Ferman Ford (727) 797-2277); were notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified... Read more

Incident date: Feb 3, 2025

The contact owns a 2019 Ford F-150. The contact had received a recall notification for cam phaser failure and the vehicle was repaired. The contact stated that approximately 3 years after the vehicle was repaired, the contact became aware of a loud rattling sound coming from the front of the vehicle, near the engine compartment. There were no warning lights illuminated. The dealer was contacted, a... Read more

Incident date: Mar 15, 2025

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact... Read more

Incident date: Mar 9, 2025

as a loyal Mercedes Benz customer for the past 15 years, here I am writing to you for the fourth time since January 28th. of this year. My case number is [XXX]. I leased my 2022 S 500, VIN # [XXX] on [XXX] and after about a year, I have had issues with the large screen/radio in the vehicle. All events are documented with your Rockville Centre, Long Island service facility where the staff ... Read more

Incident date: Mar 8, 2025

Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.

Incident date: Mar 13, 2025

The vehicle will provide "BRAKE" warnings on the dash display or display the warning and auto-brake when on a 2 lane road, with only a painted divided line, when on a curve and an oncoming vehicle is coming wards my vehicle, but there is no apparent oncoming collision with the oncoming vehicle and with no vehicle in front of me. This has been intermittent and ongoing since vehicle purchase.

Incident date: Dec 17, 2024

The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission experienced rough shifting and made an abnormal clunking sound. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer t... Read more

Incident date: Dec 17, 2024

Dodge was not able to replace the passenger airbag. No dealers could replace it. I had the passenger airbag replaced by a Mercedes Sprinter dealership and was reimbursed by Dodge. The problem is they can not remove the recall from NHTSA. I still get email and mail telling me to replace the passenger airbag. I've called 4 times over 2 years. Each time they say they'll fix it. It still shows t... Read more

Incident date: Dec 17, 2024

1.Component/System Failure: The issue involves a recurring failure of the oil pressure switch, which is part of the engine’s lubrication monitoring system. This malfunction has resulted in an oil leak that subsequently damaged a major wiring control harness and the associated control module. The affected components are available for inspection by an authorized service center. 2.Safety Risk: The ... Read more

Incident date: Mar 17, 2025

The contact owns a 2018 Honda Accord. The contact stated while driving 55 MPH, the sunroof shattered without impact, and shards of glass fell inside the vehicle. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 79,000.

Incident date: Mar 13, 2025

I was on top of Beech Mountain NC working at a customer's house when it started to snow. I was at the bottom of their driveway and when I attempted to drive out, the traction control light would turn on, indicating I was losing traction. When this happened, I was unable to accelerate any more and the car started sliding backwards. So sitting in the car in the snow, I pulled up YouTube to figure o... Read more

Incident date: Mar 13, 2025

When reverse is engaged the screen goes blue and says camera unavailable... This is a current recall for this year and radio ...however it says 0 recalls

Incident date: Mar 5, 2025

From what I have been reading on that year and model, there seems to be major issues with the invertors. Like many I was driving on the highway and the vehicle just quits. This put me and many others in a very dangerous situation and I could have been hit at high rates of speed. If as many people are having these issues, then Lexus needs to step up and recall this part before someone gets killed

Incident date: Mar 17, 2025

Truck just made a year old and killed on me in the middle of road. They are saying I need a new engine and maybe transmission. Could not shift truck into neutral, which left me stranded on busy road. For unsafe and had me nervous. Trying to get GMC to buy me out of this vehicle. Had same problem with 6.2 liter prior to this truck. Engine and transmission was replaced. They promised if I bought new... Read more

Incident date: Mar 17, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? Engine How was your safety or the safety of others put at risk? I was driving 60 mph down a busy highway when I lost the ability to accelerate—putting myself and others at risk while trying to get off the road to a safe location. Has the problem been reproduced or confirmed by a dealer or indepen... Read more

Incident date: Mar 16, 2025

I started noticing a knocking, vibrating sound as I accelerated. I took it to several places, and they couldn’t figure it out. Then, last Saturday, I was driving on the interstate, and completely lost power. I was stranded with no shoulder to go to. I tried to put it in park, and it almost rolled away. I took it to a Jeep dealer, and they told me it was the ptu, which they can’t do anything wi... Read more

Incident date: Mar 16, 2025

Certain ADAS features have disengaged at least six times in the last year. While traveling at greater than 55 mph vehicle disengages cruise control and reports numerous warning indicators on dashboard including ADAS forward features such as collision warning and automatic braking indicators. I also noted lane management/steering also seemed to disengage when this has occurred during highway curve ... Read more

Incident date: Mar 16, 2025

Incident date: Mar 15, 2025

6 SPEED AUTO TRANSMISSION ISSUE WITH SHUTTERING AND WILL INTERMITTINGLY SOUNDS LIKE WHEN YOU DRIVE OVER THE GROVES ON THE SIDE OF THE HIGHWAY AND SOMETIMES HARD SHIFFTING BETWEEN LOWER GEARS . IT HAS SAME ISSUE AS BEING ALREADY REPORT WITH GMC TRANSMISSION . I HAVE TAKEN TRUCK TO LOCAL BUICK DEALERSHIP AND HAVE THEM FLUSH FLUIDS AND REPLACE FILTER . ISSUE HAS REACCURRED . TRANS DOES NOT SLIP FO... Read more

Incident date: Mar 15, 2025

Recall information stated repair/parts would be available later 2024. It is now March 2025, my A-pillars are not being held on all the way and need to be replaced before a safety violation happens. I can’t even take my vehicle through a car wash in fear they will be ripped out.

Incident date: Mar 15, 2025

After driving car for a few miles daily, engine gets hot & smoke appears from underneath hood. Coolant light comes on. Car begins to shake.

Incident date: May 1, 2024

I have a 2016 Nissan Sentra SV with 103k miles on it. I was driving the car, and noticed at stop sign and red lights the car would strain and hesitate when the accelerator was pressed. It would jerk hard then drive normally. The car would also loose power while driving. It would drop from 65 mph to 20 mph. It has done this numerous of times, and I have to try and maneuver off to the side of the hi... Read more

Incident date: Mar 16, 2025

While driving on the highway, engine suddenly shut down, no warnings or alarms were noticed, during the last engine start or during driving, engine is not able to start again, even after trying to jump it, all electronics respond

Incident date: Mar 14, 2025

Transmission starting whining at 65k miles. Toyota corporate will do nothing since its technically out of warranty. Transmission in a Toyota should not fail at 60k miles. This is huge problem with this year vehicle. The only solution seems to be NEW transmission which is $8-10k.

Incident date: Mar 14, 2025

WHILE DRIVING the dashboard instrument panel beeps and flashes the word "Put in Park" and "Stop Safely Now", and the speedometer stops working, all kinds of warning lights start flashing on and off on the instrument panel, the heater goes on and off on it's own, then the instrument panel goes black, speedometer shows zero and car goes into shutdown mode. I was put in risk while driving without a ... Read more

Incident date: Mar 16, 2025

My 2019 Ford Escape Eco Boost Titanium vehicle is currently loosing antifreeze at an alarming rate. I had the error codes read and I have four. The first, P0303, states cylinder #3 is misfiring. The second, P0141, says the heater in 02 sensor is taking too long to warm up. The third, P0016, states the camshaft position A correlates to bank 1 and finally, P04DB, says the crankcase ventilation syste... Read more

Incident date: Mar 1, 2025

Lost connection with the restraint control module. I have 97,000 miles on my truck., and the air bags module malfunctioned at the same time. Now I am a bit worried about driving my truck.

Incident date: Feb 19, 2025

Immediately after taking ownership of my 2024 Honda Prologue, I noticed the vehicle makes a knocking sound when accelerating through sharp turns. I notice it everyday when leaving my driveway. I've done research on this issue and found that many Prologue owners in private forums have experienced similar issues and it was diagnosed as faulty axles.

Incident date: Mar 8, 2025

Im a travel nurse and I was working in Vermont. As I was driving on the highway in New York on my way back home a shift to park light came on, a stabilitrak light came on, power steering light came on, ABS light came on, and my check engine light also came on. My vehicle started slowing down as I was driving and my lights on my dashboard were turning on and off and my speedometer was not working. ... Read more

Incident date: Mar 8, 2025

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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