Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Mar 14, 2025

Turn signal does not cancel. Intermittent problem that occurs infrequently. Safety concern because turn signal may signal for one direction when driving the car to the opposite direction. I am reluctant to pay about $250 to dealer to diagnoise because issue is intermittent. Dealer refuses to note complaint on customer records without diagnosis. I called customer care and reported issue, 4/15/25... Read more

Incident date: Nov 30, 2024

This seems to be an on going problem for many Honda owners according to the forums. My Adaptive Cruise Control, lane keeping assistant, collision mitigation, road departure mitigation, and auto high beams have all gone out after going to the car wash. I have cleaned the windshield but I find it crazy that this is a common problem and there is no recall.

Incident date: Mar 30, 2025

[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Feb 19, 2025

All the symbols related ADAS suddenly popped in my car with no rain or snow or any accidents. When I checked with Honda dealership, they said it caused due to software issue and nothing related hardware and it needed 2500$ for replacing the entire system. If it is software causing this issue why would customer had to pay for it, and it could be a recall. I noticed similar issue for all 2019 and ab... Read more

Incident date: Apr 15, 2025

Incident date: Sep 17, 2023

Coolant Thermostat needs replaced at 59945 miles. The temperature gauge stopped working and the A/C unit shut off. The temperature outside created a safety issue for my family and I to ride in the car. The engine light came on and a message that stated the Steering Assist was effected. This should not happen in a car under 60000 miles.

Incident date: Sep 17, 2023

Issued I have had with this vehicle was the camshaft , started shaking and missfire as I was driving heard from other ram owners that this is a common issue on 3.6 ltr The other was an electrical wiring harness that's goes to the engine I have a knob gear shifter as I was driving vehicles. Switch to park and dashboard read something like stop vehicle and restart to shift gear . I thou... Read more

Incident date: Sep 17, 2023

I am experiencing a delamination issue with the Uconnect screen in my 2019 Jeep Grand Cherokee High Altitude. I noticed this issue years ago when my car was still under warranty but thought it was a protective film on the Uconnect screen. Now, the Uconnect screen in my vehicle randomly turns off while driving which is a serious safety issue, especially when using the navigation system. This is a w... Read more

Incident date: Apr 7, 2025

I had just purchased a car but a month ago I was driving to lunch and I was at a stop sign when the light turned green I started to go the car started shaking and smoke was coming out of the front under the hood I had just an oil change so I took it back to the oil change shop. They could not figure out why the engine blew and I had to take it to a different BMW shop where I have to purchase a reb... Read more

Incident date: Apr 15, 2025

The daytime running light has gone gout prematurely.

Incident date: Apr 16, 2025

Camshaft bearing failure. Catastrophic engine failure while accelerating at left turn. Required full engine replacement. Incident occured at 59,982 miles on odometer. Even though vehical was under manufacture warranty it took approx. 18 days for GM to assume responsability. I was required to produce all maintenance records and was left without a vehicle for this time. Company was not clear on what... Read more

Incident date: Dec 16, 2024

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, with the message "Service Vehicle Now" displayed. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that there was coolant intrusion into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufact... Read more

Incident date: Mar 7, 2025

Turned car on one day and warning lights on dash. ACC problem, Collision mitigation system problem, road departure mitigation problem, LKAS, Auto high beam, CMBS problem. Prior there were no issues Took car to dealership and they determined its the forward looking camera U3000-49, see uploaded file. The front camera has failed without incident, windshield isn't damaged, windshield has not been r... Read more

Incident date: Oct 15, 2024

See attached document for complaint.

Incident date: Mar 3, 2025

We received a recall stating that one or more of our seat restraint fasteners may have been improperly secured which may not effectively restrain an occupant during a crash, increasing the risk of injury. However, there are no parts or fix available.

Incident date: Apr 15, 2025

The contact owns a 2024 Kia Telluride. The contact stated while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer for a routine oil change prior to the failure. The vehicle was taken to another local dealer, Van Nuys Kia (6115 Van Nuys Blvd., Van Nuys, CA 91401); where it was diagnosed that the evaporator cooler and charcoal canist... Read more

Incident date: Feb 24, 2025

While turning slowly, right tun, into a parking space, the vehicle lunged forward at a much higher speed than anticipated. The vehicle jumped the sidewalk, went up an embankment, about 20 degrees, and about 25 feet until it stopped on its own. Happened on April 14th, 2025, about 11:30 am. Driver was is good health, no medical conditions. Driver also has a clean driving record, no infarctions. T... Read more

Incident date: Feb 24, 2025

I have a 2022 Mercedes Sprinter with the M274 engine. At approximately 139,100 miles the check engine light came on and my driver was stranded on [XXX] . I took the vehicle to Mercedes-Benz of Kansas City South for diagnosis. I was told that the #4 piston cracked and scored the engine wall. I was quoted $23,820.12 to replace the engine long block. When I asked about trading the vehicle in, they of... Read more

Incident date: Dec 31, 2024

The contact owns a Lectron EV Charger, Model: Vortex Tesla Supercharger Adapter. The contact received notification of NHTSA Campaign Number: 24E033000 (EQUIPMENT); however, after contacting the manufacturer on several occasions, the replacement part was not received. The contact stated that the manufacturer was no longer responding to emails and the phone number was no longer active. The contact s... Read more

Incident date: Apr 9, 2025

Ever since I purchased the vehicle, the screen that shows the system warnings and the speed that is right in front of the steering wheel goes out and turns completely dark and it will do this at weird moments. I haven’t noticed anything to cause this. I have replaced the battery and gone for an inspection and they can’t seem to figure out why it’s doing this other than the vehicle should be ... Read more

Incident date: Apr 9, 2025

The contact owns a 2012 Hyundai Sonata. The contact stated that while attempting to start the vehicle, the vehicle briefly hesitated before starting. After starting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ... Read more

Incident date: Apr 14, 2025

Owned car for 4 years. Car has a panoramic sunroof in two sections. rear section is glass and does not move. Front section is glass and does actuate. On [XXX]. All was fine. Driving on smooth highway, [XXX (at XXX]. No other vehicles within site behind or in front around me). Sunroof was 100% closed the entire trip. Suddenly my front (moveable segment) of the sunroof literally exploded, raining... Read more

Incident date: Apr 16, 2025

On about [XXX], I was driving and my engine felt like it missed and my check engine light came on and a message appeared telling me to get remote throttle serviced. The truck began to drive badly and lack of acceleration made it difficult to maneuver in traffic. The truck was very difficult to start and unsafe to pull into traffic due to lagging ability to accelerate. I took it to a Firestone an... Read more

Incident date: Aug 15, 2024

The coolant valve is malfunctioning and causing an engine safety light to be on constantly

Incident date: Dec 12, 2024

Vehicle was stopped at a traffic light and running. Once the light turned, the vehicle shut off immediately after the accelerator pedal was depressed. Transmission had to be shifted to park to restart the engine. This happened three (3) times at the same light. This is the fourth incident in the last six (6) months.

Incident date: Dec 12, 2024

Incident date: May 21, 2024

When turning off my 2024 Ford Escape ST Line, if I sit in the vehicle for at least 15minutes to 30minutes there's a clicking noise coming from under the hood of the vehicle. Sounds like a ABS issue. I tried turning the vehicle back on, stepping on the brake pedal (push start) the brakes will go down into the floor, I then let off the brake, & proceed to start vehicle again and now the brakes are f... Read more

Incident date: Feb 6, 2025

The issue began as air bubbles appearing on the center touchscreen. This has escalated to the screen having episodes of complete loss of control, it acts as if it’s rapidly receiving input and will change settings, perform or end calls, change what’s being displayed. My biggest concern is that it will turn the radio volume completely up. When these episodes occur, I am unable to override anyth... Read more

Incident date: Oct 10, 2024

Recently I was driving my car and it gave me an overheating warning I got out of the car to check and I noticed coolant disappearing and when I checked the oil it was a milky substance which indicates a blown head gasket due to the way they designed the short engine block. There have been many issues related to this and honestly it's poor design and it cost a lot of money to replace let alone the... Read more

Incident date: Apr 3, 2025

While driving through the mountains, the ABS, Brake, and Slippery (traction control) warning lights all suddenly illuminated on the dashboard. This happened without any noticeable trigger, and the warning lights remained on for the duration of the drive. I'm concerned about potential issues with the braking or stability systems and request a diagnostic check to ensure everything is functioning pro... Read more

Incident date: Apr 1, 2025

The contact owns a 2015 Ford Explorer. The contact stated that tape was used to secure the trims on the front windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a... Read more

Incident date: Mar 5, 2025

The contact owns a 2001 Ford Taurus. The contact stated that there was a slight hesitation upon shifting the transmission into drive. The contact stated that the gear selector seized, and the vehicle was no longer able to shift out of park. Additionally, the brake lights were no longer operable. No warning lights were illuminated on the instrument panel. The local dealer was contacted; however, th... Read more

Incident date: Mar 28, 2025

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 35 MPH, there was black smoke coming from under the hood. The vehicle was towed to the local dealer, who diagnosed that the battery was faulty. The battery was replaced. The contact stated that while driving, there was black smoke coming from under the hood, and the vehicle was towed to the dealer and was diagnos... Read more

Incident date: Mar 8, 2025

The contact owns a 2021 Ram 1500. The contact stated there was rainwater leaking into the rear passenger’s side cabin of the vehicle. The vehicle was taken to the local dealer, who replaced the third brake light and applied sealant; however, the leak persisted. The contact was informed by the dealer that the leak failure may be caused by a faulty frame or window. No further information was avail... Read more

Incident date: Mar 8, 2025

Reference Investigation: EA25004, No Restart After Auto Start/Stop Engages 2 separate instances 1st instance during stop and go driving on highway in heavy traffic, engine failed to restart automatically after full stop, message stating something about neutral appeared, unsure exactly what message stated. I had to shift to park and hold the brake down for a normal start. 2nd instance 2 weeks af... Read more

Incident date: Dec 25, 2023

Issue started when I noticed the vehicle was burning oil, hence why I had to keep refilling the oil levels often. This is an issue many other RAV4 owners have reported. However, the problem was made worse when my mother used my vehicle to pick up some family from the nearest airport. On her way home, my engine blew a hole through itself, causing an engine fire. If it wasn't for the swift thinking ... Read more

Fire

Incident date: Dec 25, 2023

The contact owns a 2011 Nissan Titan. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the rear end of the vehicle when the vehicle drove over into an object on the roadway. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear subframe needed to be repaired. The vehicle was not repa... Read more

Incident date: Mar 15, 2025

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 15 MPH, the vehicle lost power and stalled. The battery warning light was illuminated, with the message “Shift to Park or Neutral – “Depress Brake Pedal and Select Gear” displayed. The drive indicator light was blinking, and the battery was red. The vehicle was taken for an oil change, and the messages were no lon... Read more

Incident date: Mar 28, 2025

The Driver Attention Warning continues to go off shutting the cruise control off. This happens continuously and is a safety issue when driving in traffic and the vehicle suddenly decelerates. This causes traffic behind you to almost reared you because the vehicle decelerates so quickly. Hyundai suggests to move seat, not to wear glasses and other options that in themselves are additional safety co... Read more

Incident date: Apr 15, 2025

repeated mechanical failures of my 2022 GMC Sierra AT4, which I purchased on October 26, 2024, with approximately 37,000 miles on the odometer. The adaptive cruse control is wonderful when it works but I have found even with the sensor clean the truck will slam on brakes on its own causing me to nearly be rear ended. It happens when driving into the sun and at night. I no longer trust adaptive cru... Read more

Incident date: Dec 20, 2024

On 11 Apr 2025, I was driving my 2023 Honda Passport at night on a toll road in clear weather when my infant son began screaming in distress. I pulled over onto the shoulder, partially onto a dirt area with bushes for more space. I pressed the “Park” button, unbuckled my seatbelt, and opened the driver door to step out. As I did, the vehicle suddenly began rolling forward despite being in Park... Read more

1 injured

Incident date: Dec 20, 2024

As I am driving on the Garden State Parkway on sunny days and rainy days at approx 70-75 mph the Emergency Braking System notification activated on the dashboard in red, a noise activates and the car feels like it is going to stop short. This seems to occur about one and a half hours into my ride There are no cars in front of me or directly next to me. This occurs randomly and has happened seven o... Read more

Incident date: Jun 1, 2022

Truck stutters when accelerating, as if it is going to cut off. There were 2 warning signs illuminated on the dashboard. According to the service center it was the road sign display that was malfunctioning. About 3 days later, the service tech said it could be the front camera or sensor. A week after that, it was believed to be a software issue. Almost a month later, there is still not an answer t... Read more

Incident date: Jun 1, 2022

The vehicle's TCM has apparently failed as evidenced by CEL code "U0101", low power ("limp mode"), hard shifting, no gear selection indicator, and extremely slow acceleration. Vehicle is currently available for inspection, but will be receiving a replacement TCM soon. Myself and others' safety was put at risk due to my the vehicle's inability to continue through an intersection at a reasonable rat... Read more

Incident date: Feb 9, 2025

Incident date: Apr 13, 2025

The electronic power steering unit completely failed. The power steering system failure dash indicator appeared on the dash information screen. I parked the truck, turned it off, and after I restarted the truck, I no longer had power steering and the truck was nearly impossible to steer. The truck has approximately 171000 miles on the odometer. There are currently no recals. There does not appear ... Read more

Incident date: Apr 3, 2025

The Freightliner optiview instrument cluster dash display delamination is starting. All the vital information in order to be able to operate my Rv safely on the road is a concern. From knowing my speed to all the vital engine and tire conditions is a road hazard. I would hate to cause an accident due to this serious flaw with this part. Freightliner claims they are not going to replace the dash ... Read more

Incident date: Mar 31, 2025

The contact owns a 2020 Ram 1500. The contact stated that while driving 25 MPH, the vehicle shut off; however, the vehicle kept running for several more feet. The contact attempted to bring the vehicle to a stop. There were no warning lights illuminated. The vehicle was towed to the residence. While the vehicle was at the residence and turned off, the alarm sounded. The vehicle was then towed to a... Read more

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Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog