Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 64,800 complaints for GMC
GMC
SIERRA 2500
(2016) - SUSPENSION
May 3, 2025
Incident date: Feb 27, 2025
The engine just stopped working mid traffics shifted to neutral automatically- almost causing a serious accident on a busy interstate . Brought to the mechanic, readings stated misfiring cylinders as engine seized and slipped. Tried fixing issue for $8300.00. Then after trying to fix it with no luck, cylinder 5 and seven were stuck and could not be repaired. Cost of labor to out engine back toge... Read more
GMC
SIERRA 2500
(2016) - ENGINE
May 3, 2025
Incident date: Feb 27, 2025
Unknown. Car will not start, dashboard says overheating, white smoke was coming out of muffler but stopped and etc.
GMC
SIERRA 1500
(2024) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
May 3, 2025
Incident date: May 1, 2025
My specific complaint is that the “door is open while driving” notification is dangerously insufficient. Details as follows: Door was not closed properly while driving. Driver was not sufficiently notified by car (small visual notification behind steering wheel, no audible notification). Door flew open while turning, endangering passengers, alarming driver, and endangering nearby vehicles. ... Read more
GMC
SIERRA 1500
(2020) - SUSPENSION
May 3, 2025
Incident date: Apr 30, 2025
As I was driving home from work last week 04/22/25, I noticed a drop in the rear passenger side and an odd noise I had never heard before. I only live 3 blocks from work and I immediately pulled it in the garage and put it up on the jack. Once I removed my drivers side rear tire and got a closer look, I found that my drivers side rear trailing arm and the frame have rusted through and completely b... Read more
GMC
SIERRA 1500
(2018) - ENGINE
May 3, 2025
Incident date: May 2, 2025
Radiator fan has premature failure and caused my car to overheat and coolant cap to pop off and coolant started leaking
GMC
SIERRA 1500
(2018) - POWER TRAIN
May 3, 2025
Incident date: May 2, 2025
Vehicle Information Make: Ford Model: Escape Model Year: 2015 Component: Power Train (Transmission) Date of Incident (approximate): 2021 (first signs) — Ongoing I purchased my 2015 Ford Escape new in 2015. Around 2021, I began experiencing intermittent stalling issues. If I ran errands and made multiple short trips, the vehicle would sometimes stall after restarting, especially on the second o... Read more
GMC
SIERRA 1500
(2018) - POWER TRAIN
May 3, 2025
Incident date: May 2, 2025
Some times when vehicle is shifted into park it doesn’t recognize it is in park. I have to turn the vehicle off and restart it, shift into drive and back into park. Sometimes it takes a few times. My neighbor has a 2018 Traverse and had the same issue.
Incident date: May 1, 2025
The high pressure fuel pump is failing. Had a diagnostic ran with the help of Autozone technicians. Advised to replace it. Looked up recalls for my vehicle and found the same issue. I was driving the vehicle home from work when the vehicle was struggling to move. It is available for inspection. No lights on prior to the fuel pump failure. These lights came on after the incident: check engine light... Read more
Incident date: May 1, 2025
Subject: Safety Defect in 2022 Jeep Compass VIN: [XXX] - Sudden Stalling Risk Dear NHTSA, My 2022 Jeep Compass VIN: [XXX] lost power in heavy traffic, nearly causing a crash. No warnings or recalls exist for this issue. Request: Investigate if this is a widespread defect requiring a recall. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 3, 2025
The MMI (multi-media interface) often restarts unexpectedly while driving, causing the display to go black and disabling essential features like the backup camera, rear sensor alerts, navigation, and hands-free phone connectivity. When this occurs, the system demands user interaction—such as re-entering a PIN (if one is configured) and repeatedly pressing the interface—to restore functionality... Read more
Incident date: May 3, 2025
The MMI (multi-media interface) often restarts unexpectedly while driving, causing the display to go black and disabling essential features like the backup camera, rear sensor alerts, navigation, and hands-free phone connectivity. When this occurs, the system demands user interaction—such as re-entering a PIN (if one is configured) and repeatedly pressing the interface—to restore functionality... Read more
Incident date: May 3, 2025
Every time I go out of park there is a massive clubking noise from under the car. It's actually a super common item with these cars I am seeing as well in other forums. I believe this could lead to sheared parking brakes in the future.
GMC
SIERRA 3500
(2025) - BACK OVER PREVENTION
May 2, 2025
Incident date: Jan 23, 2025
The contact owns a 2013 Ford F-150. The contact stated that while operating the vehicle, the back over prevention camera screen displayed a blue screen, and there was no visible image displayed. The contact stated that the failure had created a visibility hazard. The contact stated that occasionally, after shifting to the reverse, the back-over prevention camera failed to activate. The cause of th... Read more
Incident date: Jun 7, 2023
Transmission has torque converter shudder
Incident date: Apr 20, 2025
My backup camera in my 2020 vehicle has failed twice. Once was covered under manufacturer's warranty, and it then failed again 14 months later, which is not covered under warranty. As explained by the dealer, a parts warranty is 12 months if covered under manufacturer warranty and 24 months if paid for by the owner. Different warranties for the same part? Additionally, there is a service bull... Read more
Incident date: Apr 20, 2025
The contact owns a 2014 Honda CR-V. The contact stated while driving approximately 2 MPH and pulling out of a parking lot, the contact felt a bump underneath the vehicle. While inspecting around the vehicle, the contact became aware that the trailing arm had detached from the vehicle. The failure caused the tires to turn inward, causing damages underneath the vehicle. The contact stated that exces... Read more
Incident date: Apr 20, 2025
I was in traffic on a major highway during rush hour, and my car went into neutral on its own in the middle of the highway. I was unable to put it in drive, restart it, turn it off or do anything else. The car truck behind me almost hit me and other cars were honking their horns as they changed lanes and drove past me. It was extremely frightening and unsafe as my car sat there without moving, on ... Read more
Incident date: Dec 18, 2023
The contact owns a 2011 Mazda CX-9. The contact stated that while driving at an undisclosed speed and making a turn, the contact lost control of the vehicle, and the front driver's side suspension lowered to the ground. The vehicle was towed to an independent mechanic, who determined that the subframe was severely rusted, causing the control arm to detach. The contact was informed that the subfram... Read more
Incident date: Dec 18, 2023
The contact owns a 2011 Mazda CX-9. The contact stated that while driving at an undisclosed speed and making a turn, the contact lost control of the vehicle, and the front driver's side suspension lowered to the ground. The vehicle was towed to an independent mechanic, who determined that the subframe was severely rusted, causing the control arm to detach. The contact was informed that the subfram... Read more
GMC
SIERRA 1500
(2022) - ENGINE AND ENGINE COOLING
May 2, 2025
Incident date: Jan 14, 2025
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that parts for the recall repair were unavailable. The manufacturer wa... Read more
GMC
SIERRA 1500
(2022) - POWER TRAIN
May 2, 2025
Incident date: Jan 14, 2025
This has occurred twice in the last 2-3 months. I was at a 2-way stop and after I stopped and started to pull into a cross-traffic opening, the transmission seemed to disengage momentarily (for approximately 1-2 seconds) leaving me unable to accelerate out of the way of oncoming traffic which causes the other drivers to rapidly close the distance between themselves and my vehicle before the trans... Read more
GMC
SIERRA 1500
(2022) - ENGINE
May 2, 2025
Incident date: Jan 14, 2025
The contact owns a 2021 Kia Seltos. The contact stated that while attempting to accelerate, the vehicle failed to exceed 30 MPH. The contact stated that the check engine and battery warning lights were illuminated. The vehicle was pulled over to the side of the road and turned off, and failed to restart. The vehicle was towed to an independent mechani,c where it was diagnosed that there was a hole... Read more
Incident date: Apr 30, 2025
Gm has acknowledged there is a safety risk to continue driving my truck due to potential engine failure. I was prompted to take it to service to have the issue assesed which I did. The dealer said they would not inspect it because there is no resolution approved. I offered on 45/1/25 to pay them to check it out but they refused. This is dangerous and unacceptable, I hope you can help.
GMC
SIERRA 1500
(2023) - ENGINE AND ENGINE COOLING
May 2, 2025
Incident date: May 2, 2025
The contact owns a 2022 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the dealer advised the contact that the manufacturer had placed the recall on hold. The contact stated that the engine was not replaced, and that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made awa... Read more
Incident date: Feb 24, 2025
The component that failed is the roof rail clips that hold the roof rack to the vehicle (Toyota Service Bulletin T-SB-0040-24). The clips under the rail fail and cause water to leak into the headliner and down the A-pillars on both sides of the vehicle. It presents itself by causing water staining where the headliner meets the A-pillar cover. This issue presented itself in January of 2023, a few m... Read more
Incident date: May 1, 2025
During normal operation of the vehicle, the dashboard information display on the gauge cluster lit up displaying the following error messages: Adaptive Cruise Control Problem, Collision Mitigation System Problem, Lane Keeping Assist Problem, Auto High-Beam Problem, Road Departure Mitigation System Problem. Additionally there is a fixed "dash light" that is showing "BRAKE SYSTEM" illuminated in amb... Read more
Incident date: May 1, 2025
The contact owns a 2007 BMW 328I. The contact stated that upon starting the vehicle, there was an abnormally strong burning odor coming from the vehicle. Additionally, the blower motor became inoperable. There was no warning light illuminated. The contact stated that he had personally replaced the blower motor. The contact stated that while servicing the vehicle, he noticed that the wiring underne... Read more
Incident date: Sep 9, 2024
The motor to the lock in the gas tank makes a very loud sound and doesn’t appear to work properly
Incident date: Mar 31, 2025
Alternator over heated and stalled the vehicle without warning.
Incident date: Apr 14, 2025
I am filing this complaint because Jeep/Chrysler has denied my reimbursement request for a repair directly related to Recall 94B, issued in November 2024, covering the ABS module on my 2019 Jeep Grand Cherokee. Prior to the recall, in October 2024, I experienced failure of the ABS module and paid out-of-pocket to have the part repaired at a reputable independent repair shop. After the recall was... Read more
Incident date: Apr 14, 2025
The contact owns a 2024 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated while reversing, the steering wheel seized. The contact stated that upon turning off and restarting the vehicle, the steering wheel operated as needed. There was no warning light illuminated. The lo... Read more
GMC
SIERRA 1500
(2020) - ELECTRICAL SYSTEM
May 2, 2025
Incident date: Dec 31, 2020
The electric parking brake system on my vehicle has malfunctioned and is stuck in the engaged position, preventing my rear brake pads and rotors from being changed. The component is still in my possession and available for inspection upon request. Safety Risk: This issue directly impacts vehicle safety, as I am unable to service or replace the rear brakes, which are a critical safety component. A... Read more
GMC
SIERRA 1500
(2019) - ENGINE AND ENGINE COOLING
May 2, 2025
Incident date: Mar 5, 2025
The contact owns a 2021 GMC Yukon. The contact stated that there was an abnormal sound coming from the vehicle. While the contact’s wife was driving at undisclosed speeds, the vehicle stalled. The driver was able to coast off the roadway. The vehicle was taken to the local dealer, where it was diagnosed that the camshaft needed to be replaced. The vehicle was repaired, but the failure recurred. ... Read more
Incident date: Feb 23, 2023
My van been giving me some weird issues lately. When I’m going downhill, my brakes don’t seem to work well! I have to push it all the way down, like a spongy. It doesn’t break until I put on the emergency brake. the seat broke only weighed 185 pounds! the wiper blades don’t do a great job cleaning the driver’s side after I bought new ones. Dealership wipers
Incident date: Feb 23, 2023
My van been giving me some weird issues lately. When I’m going downhill, my brakes don’t seem to work well! I have to push it all the way down, like a spongy. It doesn’t break until I put on the emergency brake. the seat broke only weighed 185 pounds! the wiper blades don’t do a great job cleaning the driver’s side after I bought new ones. Dealership wipers
Incident date: Apr 1, 2024
My van been giving me some weird issues lately. When I’m going downhill, my brakes don’t seem to work well! I have to push it all the way down, like a spongy. It doesn’t break until I put on the emergency brake. the seat broke only weighed 185 pounds! the wiper blades don’t do a great job cleaning the driver’s side after I bought new ones. Dealership wipers
GMC
SIERRA 1500
(2020) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 2, 2025
Incident date: Jan 1, 2025
While reversing in this 2021 Tesla Model Y (software v12, 2025.14.1, Full Self-Driving Supervised), the vehicle’s ultrasonic sensors showed a wall directly behind on the display. However, the Tesla Vision camera system did not visually render the wall, and neither Automatic Emergency Braking (AEB) nor Obstacle-Aware Acceleration activated. The car reversed under driver input directly into the wa... Read more
Crash
GMC
SIERRA 1500
(2020) - BACK OVER PREVENTION: WARNINGS
May 2, 2025
Incident date: Jan 1, 2025
While reversing in this 2021 Tesla Model Y (software v12, 2025.14.1, Full Self-Driving Supervised), the vehicle’s ultrasonic sensors showed a wall directly behind on the display. However, the Tesla Vision camera system did not visually render the wall, and neither Automatic Emergency Braking (AEB) nor Obstacle-Aware Acceleration activated. The car reversed under driver input directly into the wa... Read more
Crash
GMC
SIERRA 1500
(2020) - POWER TRAIN
May 2, 2025
Incident date: Jan 1, 2025
The contact owns a 2024 GMC Sierra 3500. The contact stated that the exterior lights of the vehicle were flashing erratically, and the tailgate was opening unintendedly. The contact stated that while driving at various speeds, the vehicle experienced erratic transmission shifts, and the vehicle was jerking and made an abnormal clunking sound. The check engine warning light was illuminated. The con... Read more
GMC
SIERRA 3500
(2024) - ELECTRICAL SYSTEM
May 2, 2025
Incident date: Feb 2, 2025
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle suddenly turned off. During the failure the message "Ignition Switch Failure" was displayed. The cause of the failure has not yet been determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not includ... Read more
GMC
SIERRA 3500
(2024) - POWER TRAIN
May 2, 2025
Incident date: Feb 2, 2025
Was driving the car on a two lane road and engine shut off. Had to coast to side of road. Had car towed to deal and they say it is a bottom end knock and engine has to be replaced. It has 54,000 miles and has been serviced regularly by Hyundai dealers. Dealer can not specify what is wrong with engine other than bottom end knock and won’t drop the pan or do an oil analysis to find out more detail... Read more
GMC
SIERRA 3500
(2024) - UNKNOWN OR OTHER
May 2, 2025
Incident date: Feb 2, 2025
The sunroof spontaneously shattered while driving down the interstate. No other cars involved and no rocks or debris caused it. It was inspected and repaired at a Mercedes dealer, however, Mercedes refused to cover the repair under the pre-owned certified warranty. We had to file an insurance claim. In doing research, it appears this is a common and ongoing problem with various models of Mercedes.
Incident date: Feb 26, 2025
The contact owns a 2024 GMC Acadia. The contact stated there was an abnormal squeaking sound coming from the vehicle while depressing the brake pedal. There was no warning light illuminated. The vehicle was taken to a dealer and the brake pads were replaced; however, the failure returned several days later after the repair. In addition, the contact stated that transmission fluid was leaking from t... Read more
Incident date: Oct 2, 2024
There is a Customer satisfaction report P01 for timing chain and timing chain guides for 2009-2012 vehicles equipped with the 5.7L Hemi. My vehicle is now undrivable because of this issue and caused piston and valve damage. Because of my VIN not being listed for this recall I am now facing a $9500 engine replacement due to this issue.
Incident date: Oct 2, 2024
The contact owns a 2015 Ford F-150. The contact stated that while driving at undisclosed speeds, there was a misfire coming from the engine. The contact stated that the ignition coils had melted and were replaced four times. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the PCM needed to be replaced. The vehicl... Read more
Incident date: Oct 2, 2024
The contact owns a 2015 Ford F-150. The contact stated that while driving at undisclosed speeds, there was a misfire coming from the engine. The contact stated that the ignition coils had melted and were replaced four times. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the PCM needed to be replaced. The vehicl... Read more
Incident date: Apr 24, 2025
The contact owns a 2019 Ford F-150. The contact stated while attempting to start the vehicle, there was an abnormal knocking sound coming from underneath the hood. In addition, the contact stated that while driving at various speed, the failure recurred. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the cam phasers needed to b... Read more
Incident date: Apr 7, 2025
The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts di... Read more
Incident date: Apr 10, 2025
There was a catastrophic engine failure of a 2021 Colorado 3.6L V6 engine. The engine has been replaced by GM and the failed engine is in the dealers' possession. While driving on a congested street, the engine misfired and immediately stopped. The vehicle rolled to a stop in the middle of 3 lanes. Occupants had to flag down traffic while pushing vehicle to the side. There was no warning lamps, me... Read more
Incident date: May 2, 2025
The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while driving 35 MPH, there was an abnormal sound coming from the engine. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failu... Read more