Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Sep 5, 2020

The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. The vehicle was taken to the dealer and confirmed that the oil ... Read more

Incident date: Jun 16, 2025

The information screen on the gauge cluster sometimes will stop working. This is dangerous as It is the only part that shows if the vehicle is in Park, Reverse, Nuetral, or drive. It also is the only part that shows the vehicles fuel level, blinker, cruise control, temperature and other warnings and controls. This is a common problem for the 2015- xxxx Yukon and Tahoe.

Incident date: May 26, 2025

Transmission failed at 87,00 miles

Incident date: Jan 15, 2025

The contact owns a 2015 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Th... Read more

Incident date: Dec 15, 2024

The contact owns a Micro Dot Blister Helmet. The contact received notification of NHTSA Campaign Number: 25E040000 (Equipment); however, the part to do the recall repair was not yet available. The manufacturer was contacted and informed the contact that the recall remedy could be available within 60-90 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the ... Read more

Incident date: Jun 20, 2025

Automatic emergency braking and steering is unavailable along with a few other features. Service center and car manufacturer not doing anything about it.

Crash

Incident date: Jun 20, 2025

The digital display on the bike sometimes reboots or go out completely while riding. the rider (me) is unable to tell the speed of travel or if safety features like the turn signals are working and the motor has shut off too at highway speeds sometimes when this happens almost causing me to crash. very very dangerous. I have reached out to Harley Davidson they are not taking this complaint serious... Read more

Incident date: Dec 20, 2023

The front axels are leaking and the transmission is lagging/jerking while accelerating.

Incident date: Sep 23, 2024

My vehicle won’t shift into park

Incident date: Apr 9, 2025

I was driving my Sorento SXL on a highway, at approximately 50 mph. With no warning, the engine began to run rough. The check engine light immediately began flashing. I was able to drive the car approximately three more miles to an auto service center. The engine ran very rough the entire time, wanting to stall when slowing down. The mechanic determined that my car’s oil reservoir was 4 quarts... Read more

Incident date: Jun 18, 2025

The backup camera frequently fails to come on. Screen displays "Camera is temporarily unavailable" on a black background. This can last for minutes. The car has SW version 3.2.8.

Incident date: Jun 5, 2025

ECM light came on, while going 60+ on expressway. Car lost ability to accelerate and began to sputter. Unable to adjust speed and had to pull over to shoulder in fast moving traffic.

Incident date: Jun 19, 2025

This car was recalled for a bad engine and because their computer would not throw off a code they refused to replace the bad engine. It has 60000 miles on it and has been well maintained. The rocker arms have gone bad and there are countless others who have the same issue that Hyundai refuses to address because now computer code was thrown off. They hide behind this to avoid replacing their bad ... Read more

Incident date: Jun 18, 2025

I was involved in a no fault accident when an SUV slammed into the back of my Toyota Venza at full speed and pushed me into the left guardrail of the bridge we were driving on. Neither the front airbags or the driver (left) side airbags deployed.

Crash 1 injured

Incident date: Jun 18, 2025

ABS check engine light came on after initially taking the vehicle in because of the brakes feeling weird and making noise. This similar issue has been experience by multiple users reported on a Chevy Colorado group page on facebook to include 2 cases of individuals, one with a Colorado and another with a GNC Canyon, both GM vehicles, that had their brakes fail while operating the vehicles. This wa... Read more

Incident date: Jun 18, 2025

Incident date: Jun 17, 2025

After the update that should fix the car, it now has several issues. One Pedal Driving doesn't work. When using One Pedal Driving the car should stop when you release the gas. Now the car continues to roll. It is reporting "Brake Failure" and "Collision Detection Failure". Polestar is saying this is normal after the update and it should fix itself in time. Unacceptable, the car has has issues fo... Read more

Incident date: Jun 28, 2024

The vehicles MMI system out of nowhere keeps turning off and says "checking for remote access rights" and this happens constantly now for the past few months. Happened to reboot when I was backing out of a parking spot and my rear view camera turned off as well as the parking collision monitoring system. They all stopped working and I almost hit a pedestrian walking behind my car. This is a ser... Read more

Incident date: Jun 7, 2025

On June 4th I was in a hurry to get to work, pushed open my car door and started to slide in at which point the door unexpectedly to me swung back shut, clamping my head behind my ear pressing it against the top of the door frame. Everything stuck for about 1 second and then the door released my head. I am concerned that the door shouldn’t close so forcefully and should not bounce back closed wh... Read more

1 injured

Incident date: Jun 7, 2025

Air conditioning could cause a safety problem during hot days, forcing the driver to drive with all windows down and still remain very hot and sweaty while driving. The A/C system in this vehicle is so poorly designed that I've spent $6,000 in 8 years of ownership just to keep the A/C running. The primary problem is that is has a separate rear HVAC zone, which requires both high & low side freon l... Read more

Incident date: Jun 7, 2025

Car is not recognizing that is in park and displays a "shift to park message". Chevy has yet to address this WELL known issue and expects consumers to pay $700-$1000 for something they should be required to fix. This is a major safety issue

Incident date: Apr 19, 2025

AC system is interminably stops working for hours or days then starts working again. Have taken to dealer but every time I get it there unit starts working and they say they can’t check it if it’s working. This has been going on for over a month.

Incident date: May 22, 2025

My car powers off as I am driving it. The brakes work but nothing else. The dials go crazy and all the warning lights on my car turn on with all the other lights remaining off. I’m not sure what component stopped working when it shuts off but I would be okay with it being inspected. My safety was put at risk because I could no longer drive the car and the gas pedal doesn’t work so I don’t ga... Read more

Incident date: Jun 5, 2016

coolant control valve failure activating check engine light, reduced power mode and fan running continuously. Truck has been in the shop for 3 weeks already with no part available.

Incident date: Jun 13, 2025

The contact owns a 2020 Ford Explorer. The contact had received notification of NHTSA Campaign Number: 23V675000 (Power Train) and the vehicle was taken to a local dealer where the recall was repair was performed; however, several months later while driving 50 MPH, the rear axle bolt split in half. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle wa... Read more

Incident date: Jan 26, 2024

Lost power steering! Almost impossible to make any turns. The dash has ESC fault and power steering fault. Says drive careful! How can I drive careful if I can't turn the truck? Only 79k miles! GM must recall their bad design and replace it with a design that is proven not to fail!

Incident date: Jun 1, 2025

The contact owns a 2020 Ford F-350. The contact stated that while driving and approaching a stop, the vehicle lost motive power, the brake pedal depressed and went to the floorboard, and the vehicle rolled into the intersection. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump had disintegrated and there ... Read more

Incident date: Oct 17, 2024

Incident date: Jun 18, 2025

The contact owns a 2020 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experi... Read more

Incident date: Apr 30, 2025

I’m reporting a high-pitched noise issue with my 2025 Honda CR-V Sport Hybrid. At highway speeds (approximately 68–74 mph), a persistent, high-frequency tone becomes audible from the front driver’s side of the vehicle. It is sharp, constant, and noticeably affected by the vehicle’s battery charge and speed. There are no warning lights, messages, or error indicators. However, the sound is ... Read more

Incident date: May 17, 2025

The contact owns a 2018 Chevrolet Colorado. The contact stated that upon arriving to his destination, he observed gasoline leaking underneath the vehicle near the fuel filler neck. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel pump seal. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mile... Read more

Incident date: May 17, 2025

The contact's husband owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000(Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 75 MPH, the driver's side windshield exterior A-pillar trim was flapping and separated from the vehicle. Additionally, the contact stated th... Read more

Incident date: Jun 4, 2025

Recurrent intermittent power steering failure and intermittent engine stall. Steering wheel gets stuck when turning right while driving at speed on highway. Steering wheel gets very heavy and requires some force to get it back to center. If I let go of the steering wheel, it would stay in the same position until I move it back. When driving at slower speeds, usually when navigating around turns ... Read more

Incident date: Jun 13, 2025

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more

Incident date: Jun 13, 2025

The contact owns a 2019 Chrysler Pacifica Plug-In Hybrid. The contact stated while driving 75 MPH down a winding mountain road, the message “Pull Over Immediately - Vehicle will Shut down Soon” was displayed. The contact pulled over and was able to restart the vehicle. The contact stated that the message was displayed three times. The vehicle was driven to the local dealer, where it was diagno... Read more

Incident date: Jun 17, 2025

My prius have a scan code: C1391 and my brakes don’t work good i almost crash. And I traying to see what happen online but i see hundreds and hundreds, of prius with this problems, you need to do something and do a Recall. This is a recurring problem with Prius models, and they never do anything about it. It seems like Toyota is paying someone not to do the recall.

Incident date: May 23, 2025

The radio flickers on & off when started for about 10 minutes. It’s very distracting. The windshield makes a whistling noise when going above 50mph

Incident date: May 5, 2025

While driving down the interstate at 60mph, screen displayed two error messages: “parking brake function limited” and “collision assistance unavailable.” I completely lost brake function for ~10 seconds. Only didn’t crash because no one was stopped ahead of me. Took to dealership who “couldn’t replicate” the issue, later told me they had fixed it by reprogramming the software. Two ... Read more

Incident date: Nov 15, 2024

The contact owns a 2017 Ford Escape. The contact stated while driving 15 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into se... Read more

Incident date: Jun 17, 2025

The contact owns a 2019 Jeep Cherokee. The contact stated while his wife was driving approximately 55 MPH, the vehicle lost motive power. The contact’s wife was able to pull off the roadway, but the vehicle failed to respond when shifted into drive(D) and depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact had the vehicle towed back to the res... Read more

Incident date: Jun 17, 2025

While driving my 2015 Toyota Prius, the brake pedal became extremely stiff and hard to press. I was on the way to the dog park with my dog in the back seat when I had to press down very hard just to slow the car at a traffic light. It felt like I was stepping on a rock. The brakes barely engaged, and I had to use far more force than normal to get the car to stop in time. When I hit the brakes, th... Read more

Incident date: Jun 17, 2025

The contact owns a 2024 BMW X5. The contact stated that while driving 60 MPH with no vehicles around, the sunroof suddenly exploded while the sunroof was closed. The glass fell on the driver. There were no reported injuries. There were chards of glass scattered throughout the vehicle. There were three-quarters of the glass missing. There were no warning lights illuminated. The vehicle was taken to... Read more

Incident date: Dec 1, 2024

As I was driving onto the highway I reached to about 70 mph. The vehicle said “service electric system” on the dashboard and instantly the vehicle lost power and turned off. It then shifted from drive to park without warning as I was still on the highway. I pulled over safely without causing an accident and turned the vehicle completely off.

Incident date: Jun 17, 2025

This began may of 2023. I had a 2017 ford escape and at 50,000 it had to get a whole new transmission. I have also purchased a new engine for this escape that has the same issues.

Incident date: May 29, 2025

This began may of 2023. I had a 2017 ford escape and at 50,000 it had to get a whole new transmission. I have also purchased a new engine for this escape that has the same issues.

Incident date: May 29, 2025

I own a 2014 Kia Sportage (VIN: [XXX] ) that qualifies under Recall SC147 for engine seizure. The vehicle’s engine has seized randomly with no check engine lights. Was running and driving perfectly and shut off. However, Kia and the local dealership are refusing to repair the vehicle under the recall because the vehicle is not currently registered. This is a clear violation of NHTSA recall requi... Read more

Incident date: Jun 17, 2023

The contact owns a 2015 BMW X5. The contact stated that while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and it was determined that the EGR module and cooler were malfunctioning and needed to be replaced. The contact was made aware of NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling); however, the VIN w... Read more

Incident date: Apr 18, 2025

See attached document for complaint.

Incident date: Nov 17, 2024

While driving at freeway speeds, my vehicle suddenly lost power, creating an immediate and serious safety hazard. I was unable to maintain speed, making it extremely difficult to change lanes safely or keep up with traffic. This put me—and others on the road—at significant risk of an accident. During the incident, the check engine light was flashing continuously. The issue was diagnosed as a ... Read more

Incident date: Jun 1, 2025

1.the vehicle brakes on it's own 2.the vehicle stops accelerating while driving even if when the engine is still running and stepping on the gas pedal. 3. lane departure malfunctions

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog