Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 64,800 complaints for GMC

Incident date: Feb 1, 2024

The contact owns a 2025 BMW X5. The contact stated upon starting the vehicle, several unknown warning lights were illuminated. Additionally, the contact stated that there were twenty-one failure codes displayed on the infotainment system screen. The contact stated that upon starting the vehicle the following day, no warning lights were illuminated. The contact stated that a dealer mobile technic... Read more

Incident date: Feb 1, 2024

Incident date: Jul 10, 2025

I am reporting a serious safety issue after three service visits to Star Nissan. Most recently, on July 8, 2025, they performed a full transmission replacement under warranty (see invoice attached). Since receiving the car back, it now makes creaking noises, vibrates severely under acceleration and deceleration, and is completely unsafe to drive. The shaking is so bad I can feel it under my feet ... Read more

Incident date: Jul 10, 2025

Pressing the brakes more than once locks the brakes up multiple times this has happened. Not an isolated event

Incident date: Jul 10, 2025

The contact owns a 2022 Nissan Altima. The contact stated after the vehicle received brakes services, while depressing the accelerator pedal, the contact smelled smoke. The contact stated that two weeks later while inspecting the vehicle, the contact noticed smoke coming the wheel. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the driver’s side rear ... Read more

Incident date: Jul 10, 2025

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more

Incident date: Jun 17, 2025

I own a 2023 Kia Telluride (VIN [XXX] ) and the digital instrument cluster intermittently goes blank, including the fuel gauge. This exactly matches Recall 23V298000 / SC270, but Kia is saying my VIN is not currently covered. This is a safety issue that blocks visibility of essential vehicle information. I am requesting NHTSA review to help expand the recall coverage. INFORMATION REDACTED PURSUAN... Read more

Incident date: Jul 10, 2025

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); and parts were available; however, the dealer declined to perform the recall repair. The contact was informed that the denial was due to the vehicle not being at factory specifications upon inspection. The contact stated that an aftermarket security system from Starg... Read more

Incident date: Jun 11, 2025

The contact owns a 2019 Acura RDX. The contact stated that the vehicle was parked in the driveway the rear glass shattered. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the rear glass was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failu... Read more

Incident date: Jun 1, 2025

See attached document for complaint.

Incident date: Jul 2, 2025

Subject: Inadequate Anti-Theft Security – 2023 Chevrolet Camaro SS 1LE To Whom It May Concern: I am filing this complaint regarding the lack of sufficient theft deterrent technology in the 2023 Chevrolet Camaro SS 1LE, which directly contributed to my vehicle being stolen in July 2025. Despite being a high-performance vehicle valued at over $50,000, the Camaro lacks a modern immobilizer syste... Read more

Incident date: Jun 16, 2025

In November 2024, my 2019 Infiniti QX50 experienced a sudden and severe mechanical failure while driving. The vehicle unexpectedly lurched forward and then came to a complete stop in traffic. At that point, I was unable to shift the car into neutral or any other gear, which resulted in obstructing traffic. The vehicle was towed to a local mechanic, who diagnosed a total engine failure and quoted ... Read more

Incident date: Apr 21, 2025

The contact owns a 2020 Honda Odyssey equipped with a Cabin Watch camera. The contact stated while driving at an undisclosed speed, the Lane Keeping Assist and the Cabin Watch camera became inoperable. Additionally, the contact stated that even though the Cabin Watch had become inoperable, the Cabin Watch plastic case was constantly burning hot. An independent mechanic diagnosed the vehicle and d... Read more

Incident date: Apr 21, 2025

Several safety-critical systems failed on this vehicle. The engine (Theta II 2.4L GDI) failed due to rod bearing wear, causing sudden power loss on the highway. The vehicle entered limp mode, once at 50 mph in 2018 and again at 70 mph in 2025, and had to be pulled over quickly to avoid collision. Additional issues: all four windows failed at different times, leaving them stuck open and creating s... Read more

Incident date: Jun 6, 2025

The contact owns a 2025 Hyundai Palisade. The contact stated that while driving at 5 MPH from making a right turn and attempting to stop the vehicle for a traffic light, with the brake pedal depressed all the way to the floorboard, and the vehicle failed to stop. As a result, the vehicle crashed into the rear of the vehicle in front before coming to a complete stop. The air bags did not deploy. No... Read more

Crash

Incident date: Jun 6, 2025

The contact owns a 2024 GMC Sierra 3500. The contact stated while driving at approximately 60 MPH and towing a Forest River Riverstone Legacy 5th Wheel trailer, the brake pedal was depressed to slow for oncoming stopped traffic; however, the vehicle failed to respond as needed with the “Service Trailer Brake” warning light illuminated. The contact was able to stop however, the brake pedal had ... Read more

Incident date: Jun 6, 2025

Incident date: Jul 1, 2025

On several occasions in the previous two months, I have been driving during heavy rain. On the first occasion, while high speed wipers were on, they suddenly stopped working. I slowed down, but was able to get them going again prior to pulling to the shoulder of the highway. I had to switch to the slow wiper speed to get them going. I switched back to the high speed wipers due to heavy rain, and k... Read more

Incident date: Jul 8, 2025

On September 27th 2023 I brought my vehicle in because it was having shifting and vibration issues. To shop notice that the information I gave them was related to the transmission and with further review there was a recall on the transmission part of me coming into the shop. Which I wasn't aware of even when I brought my vehicle in months before that for recall maintenance. I had to pay for my tra... Read more

Incident date: Jul 3, 2025

Multiple times the windshield wipers have randomly stopped working. Other times were on short drives from home and we were able to get home safely but had issues with visibility. Eventually they would come back on and start working again. Yesterday this occurred while we were out of town and driving home on the interstate in traffic and very heavy rain. It was almost impossible to see the road and... Read more

Incident date: Jul 6, 2025

I was driving at a steady 65mph on a highway when the car suddenly surged and the message "1 pedal driving deactivated. Use brakes to stop." I stopped the car with the brakes and restarted it and reactivated 1 pedal driving. Note I was NOT using regenerative braking at the time. The car surged a few miles an hour, and in a heavy traffic scenario could have easily caused a crash.

Incident date: Jul 6, 2025

Incident date: Jan 13, 2025

Car driven off the lot 06/14/2025 On Sunday 07/06/25 (21 days from purchase) while driving home from a 30 minutes away from home trip with 3 young children with me, the car gave multiple alerts and service warnings. "Service Brake Assist" and "Service ECS" Lights / Symbols related to the following were also displayed: Traction Control System (TCS)/ Electronic Control Stability Light, Anti-lock Bra... Read more

Incident date: Jul 6, 2025

Vehicle is downshifting unexpectedly into 2nd gear. Rear tires momentarily lock up and the engine RPM’s go extremely high. This behavior is causing potential accidents to happen.

Incident date: Jun 18, 2025

I have a 2022 Chevrolet 1500 Trail Boss with the 6.2. Intermittingly when starting off at a red light or from a stopped position, when you press the gas pedal to go the engine will stall and then will suddenly pick back up after a second or two. This intermittingly issue makes it very dangerous when turning in front of oncoming traffic, or in a situation when sudden acceleration is needed. The mot... Read more

Incident date: Jul 9, 2025

The contact owns a 2021 Volvo XC60 PHEV. The contact received notification of NHTSA Campaign Number: 25V179000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more

Incident date: Jul 9, 2025

Reverse camera does not or intermittently displays video and is unreliable. This makes reversing unsafe, since obstacles like people can not be seen. This problem is known and widepread among owners of this car. This component has be recalled as a software update, however that has been unaffective.

Incident date: Jul 5, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was hot(H). The vehicle was steered to a side parking lot and turned off and coolant was added to the coolant reservoir. The vehicle was then taken to a dealer where it was diagnosed that there was coolant intrusion into the engine, and that the engine... Read more

Incident date: May 15, 2025

My 2020 Chevrolet Silverado 1500 LT with the 3.0L Duramax diesel engine has experienced three separate failures of the coolant control valve over a span of less than two years. Each failure resulted in the vehicle entering reduced engine power mode, which drastically limits acceleration and the ability to maintain safe driving speeds — particularly dangerous on highways or in heavy traffic. Chr... Read more

Incident date: Jul 8, 2025

A few weeks ago, while waiting at a traffic light, the brake warning lights (ABS, Emergency brake, Traction control) lights on my 2013 Prius lit up and the brake pedal suddenly becomes much less responsive. I drove carefully back home, and researched online what the problem could be. To my surprise, this seems to be a known problem to Toyota, who had issued a campaign in the past to address this... Read more

Incident date: Jun 10, 2025

The car randomly throws "consider taking a coffee break" warning, which distracts from driving and can cause an accident. The feature should be removed or the driver should have an option to disable it

Incident date: Mar 9, 2025

I was trapped in my vehicle when my door would not open. I attempted to unlock the door with the key fab, manually, and from reaching through the window and trying from the outside. Despite the lock mechanism showing that the door was unlocked, the door would not open. I attempted to restart the vehicle, but that did not help. I tried several combinations of tactics with no success. I finally... Read more

Incident date: Jul 1, 2025

The brake fluid lines are corroding much faster than in other models, and without actual corrosion under the car. It happened to my car, and I have been reading forums of MB owners of this same R model, as well as C, E, GLK, and ML models all reporting the same issues. The lines corroding earlier to due to the brake boost system failure and other fluids/air entering the system is the most consiste... Read more

Incident date: Jul 9, 2025

While driving, speed can vary, but yesterday we were going almost 50, and the transmission or brakes lock up which causes the back axel to lock up and the tire squeal, similar to slamming on the brakes. It caused my truck to sway side to side and scare the hell out of my son. Definitely not safe. The local dealer says it is a stuck valve or something. It has caused the engine light to come on... Read more

Incident date: Jun 19, 2025

Purchased my car used from Volkswagen of west islip. After a few months I was doing regular maintenance when I noticed that the brake sensor was missing and the harness was tampered with. The brake wear sensor was removed from the front driver side and a small price of wire/ conductive material was inserted into the harness to trick the cars system into on seeing the sensor in a safe and working m... Read more

Incident date: Jul 8, 2025

Timing, VVT sensor. Oil pressure

Incident date: Jun 28, 2025

There is a couple malfunction warnings that come on randomly and it disables the cruise control. It hasn’t affected my safety yet, but there is a possibility every time I drive my vehicle while those lights are on. The problem has been confirmed by the dealer and they’ve attempted a few things to repair it but it hasn’t been completely fixed. I have been told by the dealer that this is s... Read more

Incident date: Jun 28, 2025

I had recently decided to rotate my wheels and and I had gotten done I noticed that after a little while after I get down the road my speedometer, cruise control, abs, traction control stopped working and my parking brake light also came on now I do know the only thing that I done differently was kept my hub cap pieces off of the vehicle

Incident date: Jun 28, 2025

Incident date: Jul 8, 2025

Water leak...from trunk and sunroof....electrical problems airbag light on and off.....sensor issues i paid out of pocket.

Incident date: Jul 8, 2025

The front sensor has malfunctioned and all ADAS features are now disabled. There is no damage to the vehicle and was mentioned that this is a common issue yet no recall has been instituted yet.

Incident date: Jun 7, 2025

Transmission failed. Since the transmission failed, I was stuck at an intersection and could not move forward for several moments. The transmission was inspected and repaired by Aamco transmission services. There were no warnings. The car had been driven only 38,633 miles. Ford will not reimburse for the repairs, but is aware the repairs were completed.

Incident date: May 1, 2024

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the vehicle stalled. The vehicle jolted forward while parking. The brakes were locking up. While driving 5 MPH, the steering wheel locked up. The 4-WD fault light was illuminated. The contact stated that the Pre-collision Assist, Hill Assist and Reverse messages were displayed. The contact stated that the failure was r... Read more

Incident date: Oct 2, 2024

I wanted to share a very scary incident that occurred while I was slowly creeping into a parking space in a parking garage. With my foot over the brake, as there were children in the area from a car that had parked to the right of mine, my car suddenly surged forward at a high rate of speed. It ultimately crashed into the 3-foot safety wall with tension wires of the parking garage. Clearly ther... Read more

Crash

Incident date: Jul 8, 2025

I am reporting a critical safety defect involving my brand-new 2025 Hyundai Santa Fe. While driving on the freeway, the vehicle experienced a complete brake system failure, nearly causing a serious accident. My boyfriend was driving at the time, and when he tried to brake, the vehicle did not stop. He had to take immediate evasive action to avoid crashing, which put both of us — and nearby drive... Read more

Incident date: Jul 8, 2025

I have had the most problems with this car. I have had it in the shop 2 times paid more than $600 both times to be rewired and a sensor was messed up 1 day later check engine light came on they wanted me to bring it back and charge me again I said no thank you check engine light is still on. 3 months in between the 2 times to get rewired. Only lock that works is front passenger side they stopped... Read more

Incident date: May 23, 2025

The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. Th... Read more

Incident date: Apr 24, 2025

Manufacturer Recall Number 69EG NHTSA Recall Number 24V834 This recall was announced in October and I have been calling the dealership every month since then to have it repaired. They've said the part is on backorder with no estimate on when it will come in. It's been almost a year and I am anxious every time I drive my car that my airbag could explode resulting in injury. If a recall can resul... Read more

Incident date: Jul 8, 2025

The contact owns a 2014 Kia Sorento. The contact stated that while attempting to open the doors, the remote failed to unlock the doors. The contact used the key and opened the door manually. The contact stated that the vehicle failed to start, and the battery terminal cables were tightened by the contact’s boyfriend. While the contact’s boyfriend was driving at undisclosed speeds, the vehicle ... Read more

Previous 1 2 3 4 5 ... 123 124 125 ... 1295 1296 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog