Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Jul 16, 2025

Got an error message that the passenger seat air bag needs service.

Incident date: Jun 12, 2025

While slowing down the vehicle on a downward slop, vehicle applied Parking Break by itself and stopped the vehicle suddenly with Parking Break sign on the odometer. There was no object or anything in the front of the vehicle and it was being driven on forward direction. So, this abruptly applying of Parking Break by itself created a confusion and unsafe situation.

Incident date: Jun 12, 2025

The power sliding door cables snap by itself and unable to open or closed. While my children and I were in the vehicle.

Incident date: Jul 12, 2025

yes has been inspected by the manufacturer and they fixed it but I want to file a claim.

Incident date: Jul 14, 2025

My media display will randomly turn off while driving, idling and parking. It will happen with Apple CarPlay connection and without anything connected, ie just listening to radio. It requires the whole system to reboot an attempt to login, which also often fails. This is a safety concern for both driver and pedestrians as it affects parking visibility when the systems reboots while parking. Als... Read more

Incident date: Jul 14, 2025

Total camera failure. Dealer tried to repair with the software update that is still showing as an open recall with my vehicle. Dealer states repair is a module, PN: 8638A551. Dealer charged $129 diagnostic fee. Part and labor quote over $1400.

Incident date: Jul 14, 2025

I am getting a U129D-00 code, my vehicle isn't passing 50mph. Says lane keep assist problem, vehicle stability problem, precision steering problem, i am experiencing all the characteristics of specific service bulletin 15-050. What are my options

Incident date: Jul 14, 2025

I shift the car in park I then turn off the car and then an alert comes up on the dash saying shift to park I then shift it back and forth nothing happens and then it automatically goes off after I wait awhile with it in park. This has occurred several times in the past year. I’m not sure if it is in park it does roll slightly then catches

Incident date: Jul 14, 2025

I purchased a used Pirelli Scorpion Strada 255/55R18 109V tire (DOT code 1UN L4W990 4221) for my SUV. When I returned home from the installation, the tire appeared normal. However, the next morning—within 24 hours of installation—I began driving for work when my car suddenly started shaking violently and pulling hard to the right while on the freeway around 3 AM. I was able to safely exit the... Read more

Incident date: Jan 16, 2025

The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the navigation system screen image was jumping and flipping, and occasionally failed to display an image. The contact also stated that there were other images displayed on the screen. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined tha... Read more

Incident date: Jul 16, 2025

The car had a rough idle (only for the first few minutes) for one day before the engine light came on. The car was taken to the dealership on the third day (less than 20mi of driving between the light coming on and the car being inspected). According to their scans, my 2.0L engine is experiencing water (coolant) intrusion into the clyinders (after only 5 years of service). The Ford technician sa... Read more

Incident date: Jul 16, 2025

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer and manufacturer were not yet contacted regarding the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not expe... Read more

Incident date: Jul 16, 2025

Steering would not return to center after a turn only for LEFT turns, even at higher speeds. Steering would be sticky at low speeds. Resulted in challenging to predict cornering particularly for left turns. Manufacturer replaced steering gear under warranty. OK now.

Incident date: Jul 16, 2025

Complaint ID: 11667442 Vehicle: 2024 Hyundai Sonata Mileage: 20,000 (approx.). Update Summary: This update concerns the persistent, severe Electronic Stability Control (ESC) steering malfunction previously reported. Current Status of Issue: The ESC steering defect remains unresolved. The vehicle was taken to an authorized Hyundai dealership on July 15, 2025, for re-diagnosis. The technician rep... Read more

Incident date: Jul 16, 2025

I have had this vehicle for 13 months and have taken it to the shop 4 times for the same reason. The 12v dies and my car has to be Jumpstarted in order for me to use the vehicle. Dealer usually blames the 12v at the beginning of the appointments before ultimately telling me there is nothing wrong with the 12v and that they are unable to replicate the problem. They rarely go beyond preforming a dra... Read more

Incident date: Jun 24, 2025

MMI turns off about every 2-mins and restarts on its own. Everything(Radio+navigation+Airplay+Sound) restarts and its extremely distracting while driving(missing turns+Disconnect hans off calls etc).This has been going on for approximately 4 days.

Incident date: Jul 9, 2025

I am writing to report a serious and dangerous issue with my 2020 Ram 1500. The vehicle has been randomly shutting off while I am driving, often accompanied by a strange acceleration or revving sound just before the engine dies. This has occurred multiple times without warning, creating an extremely unsafe driving situation. The issue happens at random and cannot be easily reproduced on demand, w... Read more

Incident date: Jul 10, 2025

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an auto body repair shop, where it was diagnosed with the cylinder #1 misfire. The contact replaced the spark plugs; however, the failure recurred, and the check engine warning light was flashing. Upon inspecting the vehicle, the contact noticed that the coolant lev... Read more

Incident date: Jul 10, 2025

The contact owns a 2016 BMW X4. The contact was notified of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall rep... Read more

Incident date: Jul 16, 2025

My 2025 Ford Explorer has a wind noise that Ford has admitted to having an issue with. My case number is CXH04811376. In the upper corner of both the drivers and passenger side front window there is a loud wind noise that begins at speeds of 40 mph and more. A Customer Experience Specialist admitted there is a problem but they will not fix it until there is a recall.

Incident date: May 13, 2025

My 2019 GMC Sierra 1500 truck exhibiting all the same signs as the recent call for the same 2021 truck recall according to the dealership. This is for the L87 V8 engine. The 2021 engine was used in the 2019 trucks but again the 2019 trucks are not a part of the recall. My repair bill is upwards of $10,000 and diagnostics is upwards for $4,000 even though all are aware of the recent recall and my ... Read more

Incident date: May 13, 2025

The contact owned a 2019 Subaru Forester. The contact stated that while driving on a main road at 30 MPH upon approaching a red light the contact attempted to slow down by depressing the brake pedal, however the vehicle would not slow down, the contact proceeded to swerve to the right and in the process crashed into a lamppost and power pole with the entire front end of the vehicle. There was prop... Read more

Crash 1 injured

Incident date: Jul 15, 2025

On 01/03/24, the vehicle stalled and smoked on the Suncoast Parkway. All dashboard warning lights and messages illuminated, and the vehicle entered emergency park mode. OnStar was contacted and the vehicle was towed to Jenkins Chevrolet in Homosassa, FL. The failure was linked to a broken pulley and belt system that damaged the ECM and wiring harness. No DTCs were pulled, and mileage in/out was 80... Read more

Incident date: Jan 1, 2025

The warning ‘drive system failure’ appears while driving and tells you to stop the car immediately. This happens randomly while driving on a highway. The engine now makes a higher pitched noise and then the transmission will no go into drive it immediately goes into neutral, the car slows down and you must pull over as you have no control over the car. The gas doesn’t work. There are so many... Read more

Incident date: Jun 16, 2025

Audi A4 2020 B9 model MMI "info-system" constantly restarts itself during the drive, regardless of it being connected via Apple CarPlay, Bluetooth, or radio. MMI constantly restarts without reason, usually within 1 to 3 minutes. When MMI restarts, the rebooting process takes about another 1 to 3 minutes and prevents access to features such as the back-up camera and prevents safe reversal of the ve... Read more

Incident date: Jun 16, 2025

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was idling, the temperature gauge indicated that the engine was overheating. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was almost empty, even though the vehicle had just been serviced. No warning lights were illuminated. The vehicle was taken to an independent... Read more

Incident date: Jul 13, 2025

The contact owns a 2025 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the panoramic and center display went blank, failing to display critical safety information. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle ... Read more

Incident date: Jul 15, 2025

My 2018 Alfa Romeo Stelvio was diagnosed by a certified Alfa Romeo dealer with a major engine defect involving coolant mixing with oil. The diagnosis revealed internal failure likely stemming from the oil cooler or head gasket, and the parts estimate alone was over $17,000 — not including labor. The dealer confirmed the issue but stated no recalls apply and denied warranty coverage. The car show... Read more

Incident date: Jul 15, 2025

Incident date: Apr 5, 2025

The audi MMI keep rebooting for every 1 minute while driving.

Incident date: Jul 5, 2025

The radiator needs to be replaced on the 3.0L due to a leak in the seam of the radiator. The dealer has stated that they have had a few in the shop recently due to the same issue. There are a lot of complaints online that have the same issue, and customers have had to pay $3000 for the same replacement.

Incident date: Jul 10, 2025

The contact owns a 2014 GMC Terrain. The contact stated that while driving 50 MPH, the vehicle started jerking and hesitating abnormally. A dealer was contacted. The vehicle was towed to a dealer, where it was diagnosed and determined that the piston rings were damaged, the high-pressure fuel pump had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was... Read more

Incident date: Jul 15, 2025

The multipurpose camera has an internal failure at 105 thousand miles. This controls the automatic emergency braking, lane keep assist, adaptive cruise control, lane departure warning, and more. This safety features such as emergency braking, lane keep assist, and lane departure warning are important safety features. All of these features help drivers avoid collisions by acting to correct or avoi... Read more

Incident date: May 19, 2025

The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be repl... Read more

Incident date: Jun 21, 2025

The turbocharger failed on my 2017 Hyundai Santa Fe Sport 2.0T. It is still on the vehicle and available for inspection upon request. The turbo failure caused a severe loss of engine power, making acceleration dangerously slow and unpredictable, especially when merging onto highways or passing vehicles. This sudden reduction in power could have caused a rear-end collision or made it impossible to ... Read more

Incident date: Jul 3, 2025

The concern is the oil consumption. The car looses a quart of oil a month. I average only 620 miles per month. There is no leak. A mechanic has been keeping track of it every month since April 2025. No warning lights alerted me of the problem. This has been an ongoing problem with the Chevy Equinox. My last one had the same problem but it was fixed thru a recall. It is frustrating for me to have t... Read more

Incident date: Jul 3, 2025

The ball joint broke off while driving and the car only has 44,000 miles.

Incident date: Jun 30, 2025

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving approximately 55 MPH, the transmission unexpectedly shifted out of overdrive and the transmission shuddered. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the transmission was failing and needed to be rebuilt or replaced. The veh... Read more

Incident date: Jun 30, 2025

Knocking noise when making a right or left noise. Noise seems to slowly get louder.

Incident date: Jun 30, 2025

Knocking noise when making a right or left noise. Noise seems to slowly get louder.

Incident date: Jun 30, 2025

The contact owns a 2023 Mitsubishi Outlander. The contact stated that while reversing, the camera went blank for several seconds. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Numbers: 25V369000 (Back Over Prevention) and 23V345000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contact... Read more

Incident date: Jul 14, 2025

The front daytime running lights are out and not replacable. Ford said they cannot repair the led and need to replace the entire headlight. This is a safety issue for me and my passengers as other cars might not see us especially in certain weather or lighting. Two Rivers Ford inspected the vehicle and said they can't fix it. Would cost $4000 for new headlights plus labor. No warning lights. Ther... Read more

Incident date: Jul 13, 2025

The vehicle gear selector had reverse (R) selected and pressing the accelerator pedal caused the vehicle to drive forwards. This appears to have been a result of enabling the "one pedal drive" function from the infotainment display while the gear selector was already in reverse. The mismatch of selected / indicated direction vs the resulting direction is a safety issue

Incident date: May 1, 2025

The engine failed catastrophically on a highway bridge putting four [XXX] boys in grave danger. They managed to get the vehicle to the other side of the bridge but it was not safe. Not a single warning light came on prior, and the engine temperatur gauge didn't show anything out of the ordinary. Oil levels were checked and topped off prior to the trip. Oil was changed 9 months prior. A local ... Read more

Incident date: May 1, 2025

The contact owns a 2008 Ford Escape. The contact stated that while driving on several occasions at various speeds, the steering wheel became firm and difficult to turn. The contact stated that the air bag and traction control warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 67,000.

Incident date: Jul 14, 2025

My 2020 Kia Sorento engine light came on and not able to accelerate more than 40 mph. The code when I went to an auto repair shop says knock signal range/ performance. I had it reset by the mechanic and the engine light still on. The engine is also eating through oil very fast. We have to fill the car with oil frequently in between oil changes.

Incident date: Apr 1, 2024

At approximately 10 pm driving on the interstate at approximately 65 mph, I was attempting to accelerate to 70 mph and my speedometer was decreasing in speed even though I had my foot on the accelerator. I had to pull off to the side of the interstate that has a very narrow shoulder. My car was not able to accelerate. I had to turn it off and turn it back on and then it appeared to work as usual. ... Read more

Incident date: Apr 1, 2024

The contact owns a 2013 Ford Taurus. The contact stated while driving at approximately 55 MPH and turning to the left following the road, the steering wheel was very hard to return to center. The contact stated that the steering wheel was pulling to the right. The contact stated no warning light was illuminated. The contact stated that the failure reoccurred while turning left onto another road. T... Read more

Incident date: Jun 14, 2025

The contact called on behalf of her father who owns a 2016 Ford Escape. The contact stated that upon her father starting the vehicle, the transmission failed to shift into drive, with the “Service Vehicle Soon” warning light illuminated. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the transmission assembly was faulty ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog