Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Jul 4, 2025

While driving on the highway my vehicle out of nowhere activated the automatic collision break system. The breaks were activated or pressed automatically and my vehicle had a sudden jerk becase of the quick, sudden drop in speed. The car had an immediate drop in speed about 20-30 mph then resumed to pick up speed to the original speed eventually picking up to normal speeds.

Incident date: Aug 15, 2025

I am writing to report a serious safety concern involving my vehicle. The car has exhibited repeated instances of unintended activation while parked and left untouched. Specifically, the entire electrical system—including the dashboard, infotainment, and other electronic components—powers on and off spontaneously without any user interaction. This behavior raises significant safety and reliab... Read more

Incident date: Aug 21, 2025

On July 16, 2025, at approximately 6:10 PM, I was driving home on the highway at around 65 mph when I attempted to brake. The brake pedal went completely to the floor, and no braking occurred. At the same time, the following warning lights and messages suddenly appeared on the dashboard: - “Service Park Brake” - “Service ABS” - “Service Electronic Stability Control” - “Auto Ho... Read more

Incident date: Oct 10, 2020

The contact owns a 2019 Nissan Pathfinder. The contact stated that while the vehicle was parked, the contact observed a melted spot and soot on the bottom of the front passenger’s side headlight assembly. The vehicle was taken to an auto body shop, where it was determined that the front passenger’s side headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer wa... Read more

Incident date: Nov 23, 2023

Camshaft sensor failed. Car is not even 7 years old. I was told this issue is known in the Honda ridgelines. They say the camshaft has to much movement and damaging the sensor. Code P0369

Incident date: Nov 23, 2023

Everytime with Acc active it activates the Driver attention camera system which never works in sunlight camera reads wrong and disable Acc while driving on freeway all the time due to sun reflection cant even wear polairized glasses Acc never works.

Incident date: Nov 23, 2023

Incident date: Jul 31, 2025

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was parked, the contact noticed that the rearview camera was inoperable. The contact stated that the rearview image appeared blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and con... Read more

Incident date: Aug 20, 2025

The engine bay of my car caught fire due to the abs pump and module not turning off. I bought a part but never opened the box because I received a piece of mail stating the recall of that exact issue that they would replace all parts damaged. Which they didn't just installed their relay After Hyundai recall 188 was completed, my ABS pump failed. I believe it was caused by continuous power being a... Read more

Fire

Incident date: Aug 16, 2025

I purchased this vehicle in March 2023 from a private owner from Craigslist that was listed at 130,000 miles. I’m currently in the process of selling and found out through a car history report that my vehicle passed an emission inspection at 230,000 miles in February 2023 and was also purchased from an auction, a month before I purchased it. The owner did not give any of this information and ta... Read more

Incident date: Aug 17, 2023

2019 HONDA HRV paint began to come off the car at 3 years old. Now the car is 5 years old and the area of concern is growing. The paint is pealing off down to the base of the car structure. This is a safety issue because when it begins to rust, the car parts will fall off. The area around with windshield is pealing decreasing the structural soundness of the car. When it rusts the windshield wi... Read more

Incident date: Mar 31, 2025

Just minutes before entering the highway, my son and I heard a very loud popping sound that startled us, like something large hit the car or a tire exploded. I immediately pulled into a gas station checked the exterior & all 4 tires, but everything appeared intact. Shortly after, while driving on hwy during morning rush hour at 65–70 mph in the far-left lane, the check engine light illuminated &... Read more

Incident date: Aug 18, 2025

While stopped at a stop light at an intersection in our 2021 Hond Odyssey, the idle auto off feature kicked in, and then as we let off the brake and went to hit the gas to move forward the car shut off completely. The car had to be restarted by applying the brake and pressing the start/stop ignition button. This is not the first time this has happened with this vehicle. This also happened a series... Read more

Incident date: Jul 24, 2025

Was stoped at a stop sign. When I tried to accelerate the car acted like it didn’t want to go and the back wheels locked up causing a screeching noise. Before coming to the stop sign it felt like it was having a shuddering affect. Luckily there was no traffic and it finally shifted out but wouldn’t accelerate very well. I was able to make it home and the Check engine is now on. It was definit... Read more

Incident date: Jul 29, 2025

Airbags did not deploy.

Crash

Incident date: Aug 14, 2025

The passenger airbag sensor often, but not always, malfunctions in my 2017 Subaru Forrester. Often it says PASSENGER AIRBAG OFF when there is a passanger. Occording to KBB Kelly Blue Book there IS a current RECALL in place for 2017 Subaru Forresters for EXACTLY this issue, including for my car - but when i typed in my liscnese plate in the NHTSA website, no unrepaired recalls showed up for my car.

Incident date: Aug 14, 2025

Incident date: Aug 11, 2025

The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 60 MPH, the vehicle was shaking abnormally with the check engine warning light illuminated before starting to blink afterwards. The vehicle was steered over to the side of the road and restarted; however, the failure persisted. The vehicle was taken to an Auto Zone, where a handheld diagnostic machine retrieve... Read more

Incident date: Aug 11, 2025

The vehicle stopped running while driving, my wife stopped at a stop sign after vehicle had run ~ 10 minutes. Upon entering the inter-section the vehicle started to run rough, and ultimately stalled and would not restart. She was able to coast into a parking lot entrance within On Top of World subdivision where we live and get off of main road. After multiple AAA attempts to jump start, AAA con... Read more

Incident date: Aug 17, 2025

The power running boards are malfunctioning continuously, I have fallen out of the driver side twice and now have injury to my right shoulder trying to stop myself using the arm rest. They will either not come out or will retract while trying to step up or will not come out at all, making it extremely difficult to get into the truck without them deployed. Also, will start to deploy and stop mid-wa... Read more

1 injured

Incident date: Aug 14, 2025

On August 15, 2025 at approximately 6:30pm our 2024 BMW i7 eDrive50 with the Active Park Distance Control package accelerated in reverse when parking assistance was initiated to back out of a parking space at a small business facility, causing the vehicle to strike a tree. The cronology of the incident is as follows: 1. While the driver had his foot on the brake, he touched the assisted parking ic... Read more

Crash

Incident date: Aug 14, 2025

The contact owns a 2016 Ford Focus. The contact stated that while driving at approximately 60 MPH, the vehicle started losing motive power. The contact heard an abnormal grinding sound coming from under the floorboard. The contact stated that while depressing the accelerator pedal, the vehicle failed to accelerate as intended and was jerking and vibrating abnormally. The contact stated that the fa... Read more

Incident date: Aug 19, 2025

On August 17th, 2025, my wife was driving our 2017 Chevrolet Bolt EV at low speed, pulling into a parking spot. The vehicle suddenly accelerated forward with enough force to cause significant damage to a fixed barrier. She does not recall pressing the accelerator at that moment. The degree of acceleration was disproportionate for a brief accidental press. Immediately after impact, smoke or dust ... Read more

Crash 1 injured

Incident date: Aug 13, 2025

The contact owns a 2013 Dodge Journey. The contact stated that the vehicle failed to start. The contact stated that the brake pedal was depressed and the Push to START button was pressed; however, the vehicle failed to start. The contact stated that the brake pedal felt firm and added force was needed to depress the brake pedal. The vehicle was taken to the dealer and was diagnosed with ETC (Elect... Read more

Incident date: Jun 19, 2025

I leased a 2025 Hyundai Ioniq 5 with the exact same issue. The VIN is [XXX] My new Hyundai Ioniq 5 is having the same problem again! Vehicle will hesitate/shudder and pulsate at highway speeds. Between 57mph and 78mph seems to be where I can feel it the most. This happens on all drive modes and with or without brake regeneration turned on or off. Nothing seems to make it worse or better. Here is... Read more

Incident date: Jun 12, 2025

I have an 2022 Outback that has 29000 miles and have had 2 windshield replacements. And now on my third, from rock chips. I bought the extended warranty and they are denying my claim. I can’t imagine what the lifetime costs will be for this vehicle. They have offered an extended warranty because of the problem and are not honoring that either.

Incident date: Jun 12, 2025

In April 2025 I was driving and the abs light came on and windshield wipers went off sporadically. Dodge dealer found nothing wrong. It happened again in June 2025. Dodge dealer had car for 1 week and stated they could not find problem but car was safe to drive. They said to return when problems were more constant. On the morning of 8/14/2025, I dropped someone off at the dr and went to Starbucks.... Read more

Fire

Incident date: Oct 19, 2024

The contact owns a 2021 Cadillac CT5. The contact stated that while driving approximately 42 MPH – 66 MPH, the vehicle was shaking abnormally. The contact stated that while driving at an undisclosed speed, the vehicle jerked and shuddered while shifting gears. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was ... Read more

Incident date: Aug 19, 2025

P07200 code came up, transmission is no good because of a cheap sensor that's impossible to fix. seems to be very common and very inconvenient

Incident date: Aug 19, 2025

P07200 code came up, transmission is no good because of a cheap sensor that's impossible to fix. seems to be very common and very inconvenient

Incident date: Aug 11, 2025

Odometer Fraud. The contact purchased a 2017 Acura MDX. The contact stated that upon taking the vehicle to an independent mechanic for engine service, the mechanic discovered that there was a mileage discrepancy with the vehicle. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 135,316, however, the independent mechanic discovered that the actual mileage was 289,471.

Incident date: Aug 14, 2025

Despite multiple backup camera recalls & fixes, the backup camera blurs visibility & engages the backup collision avoidance system when there’s a steady rain thereby preventing me from backing car up my DW & parking in garage. The vehicle repeatedly stops & engages the rear collision avoidance system so much so that I had to turn it off in settings to back my car in. Cleaning the backup camera l... Read more

Incident date: Aug 16, 2025

Transmission randomly down shifts and then shifts back up a gear. Then speed control randomly drops and won’t respond

Incident date: Aug 15, 2025

The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact called the local dealer, who confirmed that recall parts were not yet available and advised the contact to wait for another notification to arrive when parts become available. The vehicle was not diagnosed or repaired. The manufacturer ... Read more

Incident date: Aug 3, 2025

Rear driver side trailing arm separating from body non repairable. Needs professional inspection. Northern state purchased Michigan driven in salt conditioned roadways. Canadian recall for same issue. Recall Details Transport Canada Recall Number2021-024 Recall Date2021-01-26 Last Updated2023-07-07 Notification TypeSafety TC SystemStructure Issued byHONDA Manufacturer Recall NumberHO65 Unit... Read more

Incident date: Aug 17, 2025

Vehicle surges or accelerates at highway speeds of around 60-65 mph. Vehicle will not hold a consistent speed without a pulse or surge.

Incident date: Mar 1, 2024

Transmission slipping at 32m/h when downshifting

Incident date: Jul 8, 2013

1. Power steering shutdown and went into manual mode, on 3 occasions in the past 6 months. Stopped the vehicle, turned off, restarted and power steering was engaged. The vehicle is available for inspection. 2. It was very difficult to maneuver/steer the vehicle, putting myself and others at risk. 3. The problem was not reproduced for the dealer. The dealer reset the codes the first time and repl... Read more

Incident date: Aug 15, 2025

The contact owns a 2019 Grand Design Solitude RV. The contact stated that while the RV was parked, the contact performed an inspection of the RV and noticed that the RV was sitting unevenly. The contact stated that upon further inspection, the contact became aware that the rear driver’s side leaf spring was cracked. The contact replaced the rear driver’s leaf spring. The contact stated that wh... Read more

Incident date: Dec 5, 2022

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer and the contact was informed that the oil pump was losing pressur... Read more

Incident date: Apr 11, 2025

The engine light comes on and then the rpm's drop to 35 and a notification comes up that says "reduced acceleration. driving with caution". If I stop and turn of the vehicle and restart the rpm's will be better but the truck still seems to have a difficult time increasing in rpm's and accelerating gears. It's incredibly dangerous as if I'm driving at a substantial speed on the highway or freeway ... Read more

Incident date: Jun 23, 2025

I had several instances where my electronic power assist steering (EPAS) has failed resulting in advance trac and other errorson my information screen.This has resulted in effectively NO steering. Thank goodness I was in a parking lot or going slow otherwise may have resulted in severe injury or death. This appears to be a problem with my make and model of truck based on what I have read on the in... Read more

Incident date: Aug 18, 2025

At first, the passenger airbag off light always turn on when a person sit on the seat(never turn off). Then few months later the Airbag light on dashboard starts flashing with no reason, 1 long 5 shorts.

Incident date: Aug 7, 2025

05/13/23 - Hybrid malfunction, battery consistently dies/won't take a charge. 06/01 - 28/25 - Hybrid malfunction, Advanced Detection System Malfunction and Sonar Malfunction, ABS malfunction, Seatbelt malfunction, battery not charging. 06/09/23 - Van will not start; towed to Steet Toyota. Street confirmed numerous codes, AC issues. 06/27 - 07/06/23 - Van had to be taken to United Access, Albuquer... Read more

Crash

Incident date: Aug 7, 2025

A recall notice was issued in April 2025. I have tried to get the recall issue fixed but my dealership has stated they cannot touch it yet as parts are not available. I have been told to continue driving my car and use only the oil as stated on the oil cap. My tab renewal notice has the recall listed, my GMC app shows the recall and NHTSA shows the recall. I have not been told when I can get my po... Read more

Incident date: Aug 7, 2025

Transmission has already been replaced with a new CVT transmission and the Nissan dealership has also had to put something back in the transmission because it came out and then last night when driving I went to turn and it wouldn't go and now it won't go into gear and it rolls even in park

Incident date: Aug 15, 2025

The contact owns a 2017 Jeep Wrangler. The contact stated that the transmission independently shifted out of reverse(R). The contact immediately grabbed the gear shifter immediately and shifted back into reverse(R). The vehicle was taken to a certified mechanic to be diagnosed. The contact was informed that the transmission crankshaft and drive train had failed and needed to be replaced. The vehic... Read more

Incident date: Jul 4, 2025

Airbags didn’t deploy. Causing a head injury as my head hit the steering wheel.

Crash 1 injured

Incident date: Jun 27, 2025

While driving my Rivian R1S, 2025 at highway speeds, the infotainment screen went completely black, disabling the speedometer, blind spot monitoring, lane warnings, airbag/seatbelt alerts, and navigation. I had no access to critical safety information while transporting my children, creating a dangerous situation. Rivian service confirmed this is a “known bug” affecting many vehicles, but own... Read more

Incident date: Jun 16, 2025

Vehicle Shipped in Unsafe Driving Condition I purchased this vehicle from Cars2us with a clear understanding that the vehicle was in good working order. I paid $500 for shipping along with $3,000 cash down. I purchased it from out of state so I had to have the vehicle shipped to my work site. When I received the vehicle off the trailer, it was borderline underivable due to the rack and pinion and... Read more

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Vehicle Safety

Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog