Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Oct 24, 2025
On a clear road a sencor comes on detect comes on says detection collision. The breaks come on when you are traveling on interstate or two lane roads. When you are traveling 75 mph and breaks come on all of a sudden on the highway. We are lucky we never got hit in the back of the car going that fast. We will stop 75 to 35 mph in 10 seconds.
Incident date: Oct 28, 2025
I got my engine replaced during the summer of 2024 since the oil drive belt failed in my engine. This was due to the recall. I took my car to Baumann Ford in Genoa. I got my car back in August of 2024 after this occurred in June of 2024. I went 2.5 months without my car. Once I got it back the check engine light has come on several times for various issues pertaining to the engine. In the la... Read more
Incident date: Oct 28, 2025
The vehicle has roughly 8500 miles on it in the first year. We have experienced multiple engine misfires due to bad ignition coils on cylinders 3 & 4. The first incident was in July 2025, and the second was in November 2025. The first incident was on the freeway, going 75mph, and the second was on a city road, going 35mph. The first incident, I brought the vehicle to the dealership, and they repla... Read more
Incident date: Dec 5, 2025
I am smelling gas every time I put gas and it won't start after putting gas there's a strong smell of gas inside my vehicle the recall has not been fixed yet I am a single mother and this is a safety risk issue how do I go forward powertrain is also still coming up I have other things popping up saying recalls were never fixed please help
Incident date: Dec 4, 2025
At an unspecified service visit I Was told tires were at manufacturers recommended psi YESTERDAY - left the lot at 1530. The next morning - warning system indicated low psi- even as low as 30psi and front passenger so low it did not give a reading??? I have no idea why a service visit was even recommended at 1000 miles. Intake rep said for manufacturer oil change and maintenance?! 1000 miles? Bo... Read more
Incident date: Dec 4, 2025
Engine burners oil at about 1qt per 1000 miles. There is no leak, and no repair to stop the oil from burning quickly. I have to refill my engine with oil several times in between oil changes. Paint is peeling in various spots on my hood and bumper. I first noticed a small area along the border of the hood nearest the windshield (mostly visible from the driers seat). Then 3 more spots on the o... Read more
Incident date: Dec 4, 2025
Engine burners oil at about 1qt per 1000 miles. There is no leak, and no repair to stop the oil from burning quickly. I have to refill my engine with oil several times in between oil changes. Paint is peeling in various spots on my hood and bumper. I first noticed a small area along the border of the hood nearest the windshield (mostly visible from the driers seat). Then 3 more spots on the o... Read more
Incident date: Nov 20, 2025
Engine failed on 10/24/2025. Hyundai will not honor class action suit to repair engine at no cost to owner. Hyundai state recalls were not completed on the car prior to engine failure. We agree, recalls were not completed prior to failure. Because we never received notification. Had we received notification we would have acted on the recalls immediately and not put our safety, that of our children... Read more
Incident date: Nov 27, 2025
The contact owned a 2017 Tesla Model S. The contact stated that while starting the vehicle, an Autopilot disabled warning message system was displayed a day prior. The contact reached out to the Tesla hotline for assistance regarding the failure. The contact was advised to continue driving the vehicle, and the system error message was expected to clear. The contact stated that after multiple drive... Read more
Crash
Incident date: Dec 1, 2025
MY 2020 5.3 L GMC AT4 IS EXPERIENCING LOSS OF POWER WITH BUCKING & STALLING. CYLINDERS ARE NOT ACTIVATING WHEN CALLED CHECK ENGINE LIGHT IS FLASHING, IT STARTS ROUGH AND MAKES NUMEROUS NOISES AT VARIOUS SPEEDS, AS WELL AS AT IDLE. SO I BROUGHT MY VEHICLE TO MY LOCAL AUTO REPAIR SHOP. OUR MECHANIC FOUND TWO FAILED FUEL INJECTORS AND A FAILED THROTTLE BODY. THEN THE LOUD KNOCKS IN MY BLOCK FAILED ... Read more
Incident date: Nov 18, 2025
My 2020 Tesla Model X experiences severe vibration, shaking, and rattling during acceleration, especially between about 20–45 mph and at higher suspension settings. The vibration is strong enough to affect steering stability and safe control of the vehicle during acceleration and lane changes. Tesla has already replaced the front half-shafts twice under warranty for this same problem, but the i... Read more
Incident date: Nov 17, 2025
The vehicle is experiencing symptoms consistent with the brake vacuum pump failure described in GM Special Coverage Adjustment N182202780, which applies to full-size GM SUVs in this model range. The symptoms include a hard brake pedal upon startup, reduced brake assist, increased stopping distance, and audible vacuum or mechanical cycling noise when the vehicle powers on. This malfunction affects... Read more
Incident date: Oct 14, 2025
Engine caught fire at the coolant reservoir
Fire
Incident date: Sep 11, 2025
I discovered early rust formation on my vehicle shortly after purchase. The dealership only proposed painting over the rust instead of investigating the underlying cause. This may indicate a factory-related structural defect and could pose a long-term safety risk. I am requesting an investigation.
Incident date: Nov 17, 2025
I am reporting a serious safety defect in my vehicle. While driving, the power steering suddenly failed without any warning, resulting in complete loss of steering control. At the same time, the brake warning light, ABS light, and traction control light illuminated, suggesting possible failure of critical braking and stability systems. This incident placed my safety and the safety of others at imm... Read more
Incident date: Sep 1, 2025
The forward-facing camera on my vehicle repeatedly fogs up inside the sealed camera housing, creating a light to severe haze across the camera lens. This internal fogging obstructs the camera’s view and affects the vehicle’s safety systems that rely on it, including forward collision warning, automatic emergency braking, lane keeping, and adaptive cruise control. The components are available f... Read more
Incident date: Oct 24, 2025
I LEASED A TOYOTA BZ4X THE PARKING BRAKE LIGHTS AND OTHER LIGHTS COME ON AND OFF WHILE I AM DRIVING AND FOB IS NOT TOUCHED. I TOOK CAR IN TO BE SERVICE FOR REGULAR MAINTENANCE AND WAS TOLD I HAD TO PAY $295 AND I AM UNDER WARRANTY. I WAS SOLD THE CAR BRAND NEW AND I DON'T THINK IT IS. I KEEP HEARING PEOPLE TALKING WHEN THE CAR IS POWERED OFF. I REPORTED THIS SEVERAL TIMES AND WAS IGNORED. MY CA... Read more
Incident date: Oct 24, 2025
I LEASED A TOYOTA BZ4X THE PARKING BRAKE LIGHTS AND OTHER LIGHTS COME ON AND OFF WHILE I AM DRIVING AND FOB IS NOT TOUCHED. I TOOK CAR IN TO BE SERVICE FOR REGULAR MAINTENANCE AND WAS TOLD I HAD TO PAY $295 AND I AM UNDER WARRANTY. I WAS SOLD THE CAR BRAND NEW AND I DON'T THINK IT IS. I KEEP HEARING PEOPLE TALKING WHEN THE CAR IS POWERED OFF. I REPORTED THIS SEVERAL TIMES AND WAS IGNORED. MY CA... Read more
Incident date: Oct 24, 2025
During the first transfer case fluid service on a 2019 light-duty 4WD truck equipped with an Autotrac two-speed transfer case, the drained fluid was bright red and consistent with automatic transmission fluid rather than the required GM Auto-Trak II blue/green fluid. The transfer case had never been serviced since new, so the fluid appeared to be the original factory fill. Before the discovery, th... Read more
Incident date: Sep 30, 2025
In early August 2025, driving on the highway with my car behaving entirely normally, my entire dashboard lit up-- all error lights, check engine, transmission, emissions, blind spot- everything. After reading on the internet a bit i read that there could have been a 12v battery power surge, and to disconnect and reconnect the battery. All lights cleared, car behaved normally. During the last wee... Read more
Incident date: Nov 8, 2025
While driving, I would randomly get an alert saying “check lane departure assist system” along with my power steering going completely out. If I restart the car, sometimes it fixes the issue until it happens again randomly. Sometimes it wont happen for a week, sometimes it happens multiple times a day. I can’t narrow it down to anything since it happens so randomly.
Incident date: Oct 5, 2025
The contact owns a 2014 Toyota Prius V. The contact stated that while driving approximately 35 MPH, the brake light, tire pressure, traction control, battery, and other warning lights were illuminated. While attempting to depress the brake pedal, there was more resistance than normal, making it difficult to slow the vehicle. The contact was able to drive the vehicle to the nearest mechanic; howeve... Read more
Incident date: Oct 5, 2025
Electrical system not working correctly. Powertrain maintenance needed. Vehicle randomly had a light come on the dash, and included the message about electrical systems. Vehicle lost power, when I tried to accelerate, it was accelerating extremely slow and finally was able to get to posted speed limit of 35 in 0.5 miles. Never had a light come on until now. Recently had the 10,000 mile safety chec... Read more
Incident date: Apr 29, 2025
On November 2nd, 2025 at approximately 6pm, in Houston, Texas, my 2025 Ford F‑150 with Ford BlueCruise engaged in Hands‑Free mode was traveling with traffic at about 70 mph on a major thoroughfare. Without driver input, the system rapidly reduced speed to about 50 mph after it appeared to misinterpret an unknown speed‑limit change. This sudden, uncommanded deceleration created a hazardous sp... Read more
Incident date: Apr 29, 2025
On November 2nd, 2025 at approximately 6pm, in Houston, Texas, my 2025 Ford F‑150 with Ford BlueCruise engaged in Hands‑Free mode was traveling with traffic at about 70 mph on a major thoroughfare. Without driver input, the system rapidly reduced speed to about 50 mph after it appeared to misinterpret an unknown speed‑limit change. This sudden, uncommanded deceleration created a hazardous sp... Read more
Incident date: Apr 29, 2025
Car stutters and hesitates when accelerating. Almost got in accident when trying to merge onto interstate. Two different repair shops say there is an issue with the Torque converter. They suggest a complete transmission rebuild or replacement.
Incident date: Nov 1, 2025
The coolant thermostat is not working correctly and could possibly cause you to damage your car due to it not being the right operating temperature or over the normal operating temperature because it goes down into the 130 while I drive and goes up when I start slowing down.
Incident date: Nov 1, 2025
My car lost roughly half its power while traveling in heavy traffic on the interstate. The engine light in the lower left hand corner of the dash began blinking at the same time. I was able to get off the interstate whereupon I turned the car off and then restarted it. This cured the problem and it has not happened in the week since. No one has inspected the problem, but I have an appointment ... Read more
Incident date: Nov 1, 2025
My car lost roughly half its power while traveling in heavy traffic on the interstate. The engine light in the lower left hand corner of the dash began blinking at the same time. I was able to get off the interstate whereupon I turned the car off and then restarted it. This cured the problem and it has not happened in the week since. No one has inspected the problem, but I have an appointment ... Read more
Incident date: Aug 30, 2025
Immediately after closing the trunk, the trunk lid torsion bar snapped. The trunk lid will no longer stay up and is very heavy to open. If this had happened when the trunk was open, it could have broken my neck. Honda is aware of this issue in vehicles from 2016-2020. There is a technical service bulletin (22-013) but no recall. I feel this is a physical safety hazard to anyone who owns these cars... Read more
Incident date: Oct 23, 2025
6 weeks since purchase and only 2000 miles-engine suddenly made a horrible rattling noise and stalled. Towed to dealership and was told engine was dead and needed replacement.
Incident date: Oct 1, 2025
Right turn signal works only occasionally. Tesla has no fix since April 2024
Incident date: Oct 26, 2025
Bout the vehicle from a used car dealership in Victorville and in 22 days the truck valve body gave out in the middle of me driving almost causing a car accident on freeway. The solenoid D is stuck in off and the transmission on this model is known to do this I need help or some answers
Incident date: Oct 23, 2025
The contact called on behalf of the owner of a 2006 Mercedes-Benz E350. The contact stated that while his mother was driving at an undisclosed speed and approaching a traffic light, the brake pedal was depressed; however, the brakes failed to function as intended. The brake pedal was depressed down to the floorboard. The contact's mother used the parking brake to stop the vehicle. The ABS warning ... Read more
Incident date: Oct 23, 2025
Since the airbag was not fixed, it has caused PVC meltings as well as leakage
Incident date: Sep 7, 2025
The front camera seems to be faulty and is throwing warning lights on the Dash. Lane keep assist system, front collision and adaptive cruise control lights show up. These warnings disappear when the car cools down, but does appear again
Incident date: Sep 25, 2025
Sunroof shade came off track and began drooping, obscuring view out of rearview mirror. Total lack of visibility out of the rear window (whether turning my head or using the rearview mirror) presented a significant safety hazard. Dealer confirmed problem and quoted over $2500 for repair. Prior to issue, a persistent rattling noise had been coming from the vehicle’s ceiling (at speed) for at leas... Read more
Incident date: Oct 1, 2025
I was driving on interstate 30 with the cruise control on and I needed to slow down as there was roadwork so I pressed down the brakes to disengage the cruiser control and slow the vehicle down, the vehicle not only not slow down but lunged forward. The brake pedal did not disengage the cruise control after pumping the brake pedal several times and tried to bring the vehicle back to the set speed... Read more
Incident date: Oct 1, 2025
While driving down the strip, the system lost all power. It made it very difficult to brake or steer the car. Had to pull over on a busy road and get a tow. Jeep sent a software update that broke the powertrain, and now the car is unusable at the dealership with no fix.
Incident date: Oct 1, 2025
Multiple oil, engine/knocking issues. Drove the car unaware of loss of oil ( disguised as water from days rain) no oil light or engine light appeared. When I took to dealer the leak was fixed.Multiple times of loss of oil and only once did it show on dash.I kept taking to dealership for loud knocking and was told it wasn’t reproduced. But fixed a gasket/manifold more than once. overheating of en... Read more
Incident date: Oct 7, 2025
I have been experiencing intermittent, now permanent, infotainment malfunctioning. At first, it would cut in and out, even while driving. The entire screen AND my speedometer would cut out. My car is a 2021 i.d.4 and JUST fell out of warranty, which means the repairs are not covered. The VW dealership told me the 12v battery has failed AND the 5F unit has also failed. The 12v is $713.25 to replace... Read more
Incident date: Oct 6, 2025
I have taken the vehicle to my local dealership six times. The tailgate started opening and the headlights were blinking on and off. This happened 3 months after I bought it. The dealership told me they changed the tailgate switch and they said there wasn’t anything wrong with my lights. Two weeks after the dealership said they changed the tailgate switch, the tailgate started opening and closin... Read more
Incident date: Oct 6, 2025
I have taken the vehicle to my local dealership six times. The tailgate started opening and the headlights were blinking on and off. This happened 3 months after I bought it. The dealership told me they changed the tailgate switch and they said there wasn’t anything wrong with my lights. Two weeks after the dealership said they changed the tailgate switch, the tailgate started opening and closin... Read more
Incident date: Sep 30, 2025
Warning light ‘Service Electronic Stability Control’ appeared 2 days ago. Vehicle feels unbalanced, steering wheel has excessive play (like driving a boat), and control is compromised. Mileage over 10,000. Safety concern due to difficulty handling.”
Incident date: Sep 30, 2025
Warning light ‘Service Electronic Stability Control’ appeared 2 days ago. Vehicle feels unbalanced, steering wheel has excessive play (like driving a boat), and control is compromised. Mileage over 10,000. Safety concern due to difficulty handling.”
Incident date: Sep 23, 2025
Purchased a car for financing from Barret Motors and 2300 Lakeview PKWY, Rowlett, TX and as soon as I drove it off the lot on [XXX] the engine light popped on. I immediately called and was told to just take it to Chevy/GMC for servicing but was not told why, but just because the engine light was on I was told to go. I couldn’t take an appointment asap because I just started a new job which they ... Read more
Incident date: Sep 28, 2025
pulling out of a dark parking lot at night, slowing to a stop at the stop sign. The road was bumpy and the abs kicked in for no reason, the brakes started juddering like crazy and the vehicle refused to stop. A loaded pickup was driving on the street and I was headed right in its path. I twice tried releasing the pedal and then reapplying it. the send time finally worked and the car came to a hard... Read more
Incident date: Sep 28, 2025
PAINT CLEAR COAT BUBBLING ISSUES REGARDING ROOF AND REAR BUMPER
Incident date: Sep 28, 2025
Uconnect is erratic Heated seats turning on, unable to call 911, climate control turns on and off or changes temp from hot to AC turning on. Radio changes stations. Apps flipping from on to another. Unable topair phone to uconnect.
Incident date: Sep 28, 2025
Uconnect is erratic Heated seats turning on, unable to call 911, climate control turns on and off or changes temp from hot to AC turning on. Radio changes stations. Apps flipping from on to another. Unable topair phone to uconnect.