Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Apr 3, 2023
Blindspot indicator keeps turning on and off, distracting the driver. Have taken vehicle to dealer many times they say it can’t be fixed even though it was during Warranty. They say a jeep is aware, but no plan to fix.
Incident date: Jan 15, 2026
I just discovered that i have a rusted fuel tank sheild that is falling apart. This issue is a safety issue and needs to be repaired asap.
Incident date: Oct 18, 2025
Transaxle assembly, consistent with a possible differential bearing fault no transmission fault I have been quoted of price range $5,000 to $11,000 and have read that for 2018-2019 there have been issues but why is my vehicle not included. I was told by Toyota my vehicle not included in the extended warranty
Incident date: Dec 13, 2025
Sudden vibration on the engine while driving. No power upon acceleration. Heavily oil consumption. Had a problem on the seat belt with in couple of year of purchased, however the dealer fixed it for free. Catalytic converter was brooked at 80k milage exactly when the warranty over. It was costly to replace.
Incident date: Jan 13, 2026
I have a Jeep Wrangler 4xE and have issues with various recalls with the battery and unable to charge it. The screen constantly flickers since the update.
Incident date: Oct 17, 2025
The vehicle had multiple unresolved safety defects from the time of purchase. The radio and electrical system never functioned correctly and could not be repaired despite repeated dealer visits. The stabilizer bar failed and fell out while driving, causing loss of steering stability. The vehicle is currently subject to an open federal safety recall for ABS/ESC/traction control loss with no repair ... Read more
Incident date: Dec 3, 2025
All lights started flickering while driving. Shut truck off, would not start, smoke came out from battery cable under hood.
Fire
Incident date: Oct 17, 2025
The contact owns a 2022 Ram 1500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer; however, the cause of the failure was not duplicated. The contact stated that the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed with tu... Read more
Incident date: Oct 17, 2025
The 2nd row seat folding buttons have been malfunctioning for years and folding unexpectedly but Ford would simply say that it was user error causing it to stick. In June of 2025 I received a recall for the issue stating the buttons on the second row may bind or stick. The notice said the parts werent available and that I would be notified again by Ford when the parts came in to schedule a service... Read more
Incident date: Oct 17, 2025
Prior to receiving official recall repair instructions, I experienced sudden and unexpected issues with the Electronic Power Steering (EPS) system. These issues resulted in a loss of steering control, which caused my vehicle to become involved in an accident [XXX]. This incident not only caused significant damage to my vehicle but also resulted in personal injuries for which I am still recovering.... Read more
Crash
2 injured
Incident date: Jan 1, 2024
While driving on Highway 35 in Austin, Texas, my vehicle's transmission unexpectedly failed, which placed myself and my passengers in a precarious situation. The vehicle became inoperable on the side of the highway, necessitating that my passengers and I manually push it while traffic was actively flowing. This mechanical issue occurred without any prior indication. Through my subsequent research,... Read more
Incident date: Dec 13, 2025
While driving on I-26 at 60 MPH at approximately 2PM on 01/08/2026 the sunroof exploded. It was not struck by anything, no other vehicle was within a half mile of us at the time. Fortunately the cover was closed because we do not use the sunroof. It has only been opened one time a the delership the day the car was delivered new. This sunroof explosion was loud and frankly scared the heck out of ... Read more
Incident date: Sep 17, 2025
Everytime I put my car in reserve the brakes screech so long. I have noticed it on other Land Cruisers as well. I am fearful of something happening with the brakes. Safety is obviously a priority and I have not seen anything from Toyota on this.
Incident date: Sep 17, 2025
Could not charge car. It kept saying Charging Interrupted. The failure was the ICCU
Incident date: Sep 1, 2025
I was merging onto Interstate 20 with my 7x16 enclosed trailer properly hitched to my 2026 RAM 1500 with factory four corner air suspension. Upon reaching 63MPH the truck lowered from normal ride height to aerodynamic ride height. This caused a sudden and significant shift in ride stability and introduced sway that normally would not exist. The owners manual states that when in tow/haul mode and w... Read more
Incident date: Dec 19, 2025
***1*** The emissions system on this truck (2022 Ram 3500 with 34,435 miles) has been problematic since I acquired it 5 months ago. It continually attempts to regenerate and rid itself of ash/soot buildup. If it does not successfully regenerate, it will go into a state of reduced power, also known as limp mode. The truck is available for inspection and will be at Lithia CDJR in Corpus Christi t... Read more
Incident date: Dec 19, 2025
***1*** The emissions system on this truck (2022 Ram 3500 with 34,435 miles) has been problematic since I acquired it 5 months ago. It continually attempts to regenerate and rid itself of ash/soot buildup. If it does not successfully regenerate, it will go into a state of reduced power, also known as limp mode. The truck is available for inspection and will be at Lithia CDJR in Corpus Christi t... Read more
Incident date: Dec 19, 2025
This vehicle was inherited to me in 2019 from my father who puchased it cash on 10/13/2017. On 4/19/2018 he brought it in for a check engine light which was related to recall sa299 (ELECTRONIC THERMOSTAT). On 7/11/2018 service was performed again. On 3/4/2022 I brought in for check engine light with same recall for ELECTRONIC THERMOSTAT. On 11/10/2025 car showed engine overheating. In fear, I ... Read more
Incident date: Jan 5, 2026
The windshield is a major safety issue. It is distorted, warped, and wavy. The dealership has ordered a replacement, but I’m worried it will be the same. As for the blind spot warning, it flashes when there is nothing present. The dealership cannot replicate, and I am not able to record when driving.
Incident date: Dec 23, 2025
While driving on highway, there’s loud pop came from rear area and then the “check electrical vehicle system” warning light came on. The car wasn’t able in turtle mode.
Incident date: Dec 23, 2025
The transmission whines and jerks. The dealership verified. It was rebuilt and now it’s doing the same thing again
Incident date: Dec 23, 2025
3rd time the vehicle has experienced a electrical fault and renders the car undrivable and will shut down while driving regardless of where you are. Each time the vehicle has stopped while driving on an interstate.
Incident date: Nov 17, 2025
This complaint concerns hardship caused by dealer scheduling and parts availability issues during a mandatory recall, not a defect in the recalled part itself. My vehicle was scheduled for a recall repair at an authorized dealership. The dealership confirmed the appointment but did not have the required parts available. I was informed of this only after dropping off the vehicle. As a direct result... Read more
Incident date: Dec 30, 2025
Two months ago the vehicle decided to not work at all. Couldn’t turn it on couldn’t move it. Had to have it towed where they kept it for 3 weeks and said it was main battery and replaced it. Fast forward to yesterday 12/29 and the engine light came on again. Waiting for dealership to contact when they’ll have loaner vehicle. But this is the second time in 2 months the engine light has come o... Read more
Incident date: Dec 30, 2025
Two months ago the vehicle decided to not work at all. Couldn’t turn it on couldn’t move it. Had to have it towed where they kept it for 3 weeks and said it was main battery and replaced it. Fast forward to yesterday 12/29 and the engine light came on again. Waiting for dealership to contact when they’ll have loaner vehicle. But this is the second time in 2 months the engine light has come o... Read more
Incident date: Dec 30, 2025
Two months ago the vehicle decided to not work at all. Couldn’t turn it on couldn’t move it. Had to have it towed where they kept it for 3 weeks and said it was main battery and replaced it. Fast forward to yesterday 12/29 and the engine light came on again. Waiting for dealership to contact when they’ll have loaner vehicle. But this is the second time in 2 months the engine light has come o... Read more
Incident date: Dec 17, 2025
The dealership refuses to perform the 68c recall for my 4xe wrangler, [XXX] They said they are worried that there will be a glitch with the recall and they will have to hold on to my jeep for 3-4 weeks until a battery replacement is available. They don’t want to do this because there are already 3 cars in the dealership awaiting the same battery replacement. Given the seriousness of the recall... Read more
Incident date: Dec 17, 2025
The contact owns a 2013 Hyundai Veloster. The contact stated that the highest dial setting of the A/C unit had failed to operate as needed. Upon repairing the dial setting on his own, the contact discovered that the dial had burned out. The contact stated that after the repair, the failure recurred nearly a week later. The contact discovered that the dial had burned out again. The dealer was notif... Read more
Incident date: Dec 14, 2025
Car warning states “steering assist fault service required” total loss of power steering in the vehicle after sat parked for a week, vehicle started without issue, no warning codes can be found with OBDII scanner
Incident date: Dec 20, 2025
The engine failed after a prior engine replacement performed by the manufacturer. The failure caused the vehicle to become non-operational and created a risk of sudden loss of power and engine stalling while driving. The vehicle required towing and could not be safely driven. This is a repeat engine failure involving the same vehicle.
Incident date: Dec 20, 2025
I was driving and heard a loud noise. The car started to hesitate and was making a knocking noise. I pulled over and had it towed where I was told it was a rod bearing failure and I needed a new engine. It had 130,000 miles. I have been reading online and found a lot of vehicles with the same engine as mine where this has happened and there are no recalls. Engines size 3.3L V6. Right now the c... Read more
Incident date: Dec 25, 2025
Shortly after the powertrain warranty expired, the automatic transmission in my 2020 Toyota Highlander began producing a loud whining/howling noise during normal driving. The noise appears to come from the transmission area and increases with vehicle speed. The issue was not present during the warranty period and began unexpectedly soon after expiration. The abnormal noise raises concerns about i... Read more
Incident date: Dec 25, 2025
After a maintenance service was performed at 16500 miles, we began to notice a high pitched whistling sound when pressing gas pedal doing highway driving above 75mph. The car was brought back to the dealer who couldn’t duplicate the complaint. We drove cross country, sound consistent until it began to make the sound at lower and lower speeds. We arrived at our destination and I took the car to... Read more
Incident date: Dec 25, 2025
I was driving home from work on December 24th 2025 and my 2018 lincoln mkc 2.3l shut off on me while I was in motion. There were several cars that had to swerve and not hit me. The car would not start but I was able to put the vehicle in neutral and roll to the shoulder of the road. I was very scared and angry because this vehicle only has 54,646 miles currently, give or take 50 miles. I had to ge... Read more
Incident date: Dec 13, 2025
Vehicle: 2022 Audi Q5 (VIN [XXX] ) Mileage at incident: ~20,000 Component: Powertrain – Engine / Turbocharger – Sudden Loss of Power NARRATIVE: On or about [XXX], my 2022 Audi Q5 experienced a sudden loss of engine power while driving approximately 60 mph. The vehicle began vibrating/shaking severely, jerking on acceleration, and displayed warnings including “Drive system: Please switch eng... Read more
Incident date: Dec 22, 2025
Vehicle: 2018 Honda Accord Sport 1.5T, VIN [XXX] , 108,584 m, registered Indiana. Vehicle suffered from well-known 1.5L turbo oil dilution defect (TSB 19-091) since 5/24/21, 35k m, towed Honda dealership check engine light on, loss acceleration. Dealership diagnosed misfires cylinders 2 &3 caused by faulty fuel injectors from gasoline contaminating engine oil, 4 injectors,related parts $1,495.... Read more
Incident date: Dec 15, 2025
I am reporting excessive engine oil consumption on my 2020 Volkswagen Tiguan. The vehicle consumes approximately one quart of oil per 1,000 miles. The vehicle has already undergone multiple diagnostic and repair attempts, including PCV-related repairs, all paid by the owner. Despite these repairs, the excessive oil consumption continues. Volkswagen and the dealership have stated that this level ... Read more
Incident date: Dec 15, 2025
Car does not want to start even though the batter and alternator are good (tested by tow truck company). Restarts fine once batter is disconnected and then reconnected again. This has now happened twice.
Incident date: Dec 15, 2025
Car does not want to start even though the batter and alternator are good (tested by tow truck company). Restarts fine once batter is disconnected and then reconnected again. This has now happened twice.
Incident date: Mar 30, 1998
Hello I have a 2014 grand Cherokee 3.6 and the oil cooler went out again .. this is TH 3RD TIME. The last 2 times I pay out of pocket for it but now 3 different mechanics told me there’s either a recall or something with the oil cooler when jeep has to fix it. I don’t want to pay another $1000 again PLEASE HELP ME OUT JEEP OF LOWELL DIDNT HELP AT ALL
Incident date: Oct 1, 2025
The car has been suddenly lurching backward and forward in traffic/ while driving, moving forward and backwards unexpectantly and not accelerating at an expected rate, causing other vehicles almost to hit me about 4 times within 1 week starting last week around 12/8/25, because my vehicle is not moving at the expected rate during yielding, changing lanes, etc. I took it to the shop and reported t... Read more
Incident date: Dec 14, 2025
The rear hatch door will not close or open and just sit there.And dings, you have to manually close it and open it most times and it never fully sucks up and latches fully and it doesnt notify you on the hood display of the car , so when we were driving down the road, we heard loud hissing and road noise coming from the rear and come to find out the rear hatch had never fully closed or latched its... Read more
Incident date: Dec 14, 2025
I was at a stoplight with my foot on the brake. The car lurched forward, which prompted me to push harder on the brake. Then, with my foot firmly on the brake, the car accelerated into the car in front of me. There was body damage to the car. Volvo investigated and said that the computer indicated that the gas pedal was engaged at 90% while the brake was engaged at the same time. This would invo... Read more
Crash
Incident date: Dec 14, 2025
I was at a stoplight with my foot on the brake. The car lurched forward, which prompted me to push harder on the brake. Then, with my foot firmly on the brake, the car accelerated into the car in front of me. There was body damage to the car. Volvo investigated and said that the computer indicated that the gas pedal was engaged at 90% while the brake was engaged at the same time. This would invo... Read more
Crash
Incident date: Sep 26, 2025
I purchased a 2017 F150 in March of 25’. Miraculously no issue started until approx 4000 miles after the purchase. The dealer warranty was good for 3500. In the months that preceded issue after issue began to arise. First and least important in my personal opinion. I get in my truck to head to work and my sliding back glass is laying in backseat, completely intact with the track it slides on. On... Read more
Incident date: Nov 2, 2025
Bought in Sept 2026 with 30,000 miles. Would not stop when breaking at low speed but would jerk and accelerate, causing me to drive through red lights and stop signs. How to swerve to avoid collisionHappened about 6 times. Returned to dealer. States could not duplicate. Traded car in
Incident date: Nov 2, 2025
The contact owns a 2018 Ram 2500. The contact stated that while starting the vehicle and driving at an undisclosed speed while hauling a trailer, the traction control and ABS warning lights illuminated with the messages "ABS Electronic Brake Failure" and "Electronic Brake Failure" displayed, and the ABS audible chime. Additionally, the brake pedal went to the floorboard while depressed, and the br... Read more
Incident date: Dec 6, 2025
Multiple safety features are failing on this 2021 Honda Pilot. At startup, I get the following errors: Collision Mitigation System Problem, Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, Lane Keeping Assist Problem. Dealership says it is an infotainment system problem and it will cost about $1,200.
Incident date: Dec 6, 2025
Multiple safety features are failing on this 2021 Honda Pilot. At startup, I get the following errors: Collision Mitigation System Problem, Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, Lane Keeping Assist Problem. Dealership says it is an infotainment system problem and it will cost about $1,200.