Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Feb 6, 2026
My car Vibrates drastically, can see it while im looking at the engine. I can feel it in the car from the floor all way up to my steering wheel. It can be made available for an inspection upon request. Im worried parts may break apart or engine fall out. I had a private mechanic look at it amd he verified the drastic vibration of the whole engine block. Only checked over by my private mechanic. I'... Read more
Incident date: Dec 16, 2025
The DC converter went bad and within 30 seconds while driving on the highway I got a battery warning and then the car went into neutral and stopped and went into park and the car turned off in the middle of the road and couldn’t be moved at all. Luckily some cops came and protected the car from behind until a tow truck came. The part needed is out of stock and may not be in stock for months!
Incident date: Dec 16, 2025
The DC converter went bad and within 30 seconds while driving on the highway I got a battery warning and then the car went into neutral and stopped and went into park and the car turned off in the middle of the road and couldn’t be moved at all. Luckily some cops came and protected the car from behind until a tow truck came. The part needed is out of stock and may not be in stock for months!
Incident date: Feb 5, 2026
Rear-end collision. My Tesla impacted the rear of another vehicle at approximately 15–18 mph. No forward collision warning observed. Owner-provided data shows AEB status as SNA. Impact is such that the car is totaled.
Crash
Incident date: Sep 24, 2024
The engine just shut off. I was in traffic moving up to a light and the vehicle just shut down. The second time when I was exiting the freeway got to the yield sign and the vehicle just shut down. The third time was turning left and the vehicle just shut down. the fourth time I was in traffic that was coming to a stop and the vehicle shut down. 5th time I was turning slow rate and the vehicle sh... Read more
Incident date: Feb 8, 2026
Either closing the moonroof or the wipers activating caused the screen to flicker off and back on. Sustained usage or frequent usage caused the screen to completely deactivate for 10+ minutes and the Driver's HUD to deactivate and retract. During this time, the car was operating on the highway in rain conditions with zero driver's instrumentation, including speed, navigation, fuel, battery, safety... Read more
Incident date: Oct 18, 2025
⭐ 1. The Airbag Control Unit (ACU) and associated restraint‑system components appear to have malfunctioned. The Event Data Recorder shows inconsistent airbag deployment staging, a pretensioner firing while the belt was recorded as unbuckled, a seat‑track sensor fault, unsupported occupant‑classification data, incomplete curtain‑airbag deployment during rollover, and missing crash‑even... Read more
Incident date: Oct 18, 2025
I had the GM 6.2L motor recall test, it passed. Catastrophic engine failure at 50mph roughly 6000-7000 miles later. Luckily I got off the road safely. Confirmed by GM dealer, new engine has been ordered. No warning lights.
Incident date: Oct 18, 2025
Three issues remain unsolved as Nissan states there is no current fix. 1) Recall for battery/fast charge. Recall was supposed to be fixed by Nov 24 and has not been fixed. Fast charge could lead to fire. Charging is limited to level 1 or level 2. 2) Software update causes heat to stop working at will. This is a safety hazard as temps in the upper midwest dip below zero degress. Nissan consumer a... Read more
Incident date: Feb 8, 2026
Either closing the moonroof or the wipers activating caused the screen to flicker off and back on. Sustained usage or frequent usage caused the screen to completely deactivate for 10+ minutes and the Driver's HUD to deactivate and retract. During this time, the car was operating on the highway in rain conditions with zero driver's instrumentation, including speed, navigation, fuel, battery, safety... Read more
Incident date: Nov 28, 2025
Driver side door hinge broke, it’s making it difficult to open and close the door. It’s also making a loud noise when opening and closing the door.
Incident date: Feb 10, 2026
Vehicle randomly shuts down for few seconds and then restarts - occasionally it will not restart the engine and I have to manually turn the key. This occurs when I am driving and is a safety hazard. I have had battery checked several time and it always passes - I was directed to open a ticket for a recall - as this issue is known with other Chevy's. A couple times it occurred while turning the cor... Read more
Incident date: Dec 11, 2025
On Saturday morning January 3, 2026 I was driving with my wife, daughter and dog. There was light rain at the time and I had my adaptive cruise set at approximately 72 mph. I was driving our 2024 Tesla Y. At approximately 10:21am the rear of car began to slide right as we entered gradual left curve, possibly because we hit water on road. I tried to slightly correct right and when I did that the st... Read more
Crash
Fire
3 injured
Incident date: Dec 11, 2025
Door latches freeze and doors will not shut.
Incident date: Dec 11, 2025
My 2016 F150 with a 6R80 transmission will randomly fail to go into gear resulting in my vehicle going into neutral and rolling. It will randomly go into neutral while driving down the road which makes my car roll forward unexpectedly, it will randomly when you shift into park it will go into neutral and roll, it will also downshift randomly at random speeds, it has caused me on more than one occa... Read more
Incident date: Feb 4, 2026
I am filing this complaint regarding my 2023 Jeep Wagoneer, which I have owned for approximately 1.5 years. Since purchasing the vehicle, I have experienced repeated and ongoing mechanical failures, primarily involving the fuel injection system and chronic battery drainage. The vehicle has been taken to the dealership for fuel‑related issues more than five times. During these visits, the fuel pu... Read more
Incident date: Feb 4, 2026
My 2025 Buick Envision with 10,000 miles on it has squeaky brakes. My previous 2023 Envision had the same problem, Brakes check out ok, but squeak persists.
Incident date: Feb 4, 2026
Vehicle is leaking coolant excessively. Faulty 55513550 water pump (ACDelco/GM OE) commonly causes engine overheating, coolant leaks (often from the weep hole), and unusual noise (squeaking/rumbling) in 1.6L diesel engines for Chevrolet Cruze, Equinox, and GMC Terrain. It may cause cabin heating issues and trigger engine codes. Major Problem #2: Electrical Described by Tony Dubois at Midas (Cin... Read more
Incident date: Feb 8, 2026
Driver was in parking space/nearly fully parked (her foot was on the brake coming to a full stop and about to place the car in park), when the car’s self drive function or cruise control engaged on its own. It then rolled up the hill, and into the trees. Thankfully no one was hurt (3 people in the car - 2 adults and 1 child) and the car stopped while leaning on a tree, otherwise it would have r... Read more
Crash
Incident date: Feb 8, 2026
Driver was in parking space/nearly fully parked (her foot was on the brake coming to a full stop and about to place the car in park), when the car’s self drive function or cruise control engaged on its own. It then rolled up the hill, and into the trees. Thankfully no one was hurt (3 people in the car - 2 adults and 1 child) and the car stopped while leaning on a tree, otherwise it would have r... Read more
Crash
Incident date: Feb 8, 2026
On 2/4/26, I experienced a slight skip while driving, But did not continue. The very next morning while in reverse, A winding sound started. Put car in drive pulled out onto main road, drove fine, not even half a mile. Stopped at sign, pulled out onto main road a main road, and car would not go, would not go in gear at all. No one was hurt, but received a few horn honks. Made it to side of road, p... Read more
Incident date: Feb 6, 2026
In January 2026, my wife was driving our 2024 Kia Sportage Hybrid EX downhill in traffic when the hybrid system failed without warning. Cabin filled with smoke, lost steering control, and explosion shook the vehicle. She was surrounded by other vehicles and could have been killed or caused multi-car crash. COMPONENT FAILURE: Dealership diagnosed hybrid system failure after 2.5 weeks. Vehicle at de... Read more
Incident date: Feb 6, 2026
The contact owns a 2015 Ford Taurus. The contact stated that while reversing, the rear-view camera display failed to function as intended. The contact stated that the message “Camera not Available” was displayed. The contact failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 2... Read more
Incident date: Dec 1, 2025
I bought my car from a dealership. Owned it for 2yrs 2mo. 107k miles First issue came up after 3-4 months. Faulty power steering. Took it to service at a dealership they said I would need my wire harness assembly replaced as well as a steering gear. Problem still persists. Also one of the mechanics there showed me that the previous owner glued harness connector components together which is why I s... Read more
Incident date: Dec 1, 2025
I bought my car from a dealership. Owned it for 2yrs 2mo. 107k miles First issue came up after 3-4 months. Faulty power steering. Took it to service at a dealership they said I would need my wire harness assembly replaced as well as a steering gear. Problem still persists. Also one of the mechanics there showed me that the previous owner glued harness connector components together which is why I s... Read more
Incident date: Feb 5, 2026
On February 3, Tuesday drove home from work. The battery light came on. I Drove to AutoZone and they placed it on Diagnostic reader. The diagnostic reader said that the battery had no charge. They told me I need a new battery. I replaced the battery. The next morning, I placed the jeep into auto start. So the Jeep can warm up. When I went outside, there was smoke coming from underneath the hood of... Read more
Fire
Incident date: Feb 5, 2026
Beginning in September 2025, I experienced respiratory symptoms, including coughing, chest discomfort, and shortness of breath, that appeared to be triggered when entering or operating my vehicle. The symptoms consistently improved when I was not using the vehicle and returned upon re-exposure. The specific component responsible is UNKNOWN. I suspect a possible cabin air quality, HVAC, or materia... Read more
Incident date: Sep 8, 2025
Backup Camera Failure (Occurred at approx. 1,000 miles) Part was on backorder, the rearview camera remained inoperative for approximately 99 days (February 22 through May 31, 2025). This rendered the vehicle non-compliant with federal rearview camera safety requirements. Emergency Braking System Issues (Ongoing) Compounding this, the vehicle’s emergency braking system would activate erratically... Read more
Incident date: Dec 15, 2025
While driving, multiple safety systems suddenly failed at the same time including Adaptive Cruise Control, Lane Keeping Assist, Collision Mitigation Braking System, Road Departure Mitigation, and Auto High Beam. All warning lights appeared simultaneously. The vehicle became unsafe to drive relying only on manual control. This appears to be related to the front-facing camera or sensor malfunction. ... Read more
Incident date: Feb 2, 2026
many times a year, without warning, vehicle dash lights turn off and light up like a christmas tree, followed by fca warning sound and lights going off, and a loud mechanical thud. Lose engine throttle going highway speeds. This can occur at nearly any speed without warning. Car must be powered off and back on to get normalcy. This puts me, everyone in the car and everyone on the highway at risk... Read more
Incident date: Feb 2, 2026
the front monocular camera is defective causing the safety features (adaptive cruise control, collision warning, lane shift warning, auto brights, auto braking) to not function at all. This seems to be a known issue with many honda owners. The warnings show every time I start the van. This issue has been verified and the repair is costly.
Incident date: Feb 3, 2026
On Feb. 2, While driving slowly in a school zone, with no cars in front of me, my car proceeded to abruptly brake over and over 5 times. The warning came on the dash "front end collision". I also had NO CONTROL over the car! I was extremely fortunate not to be rear ended during this event. At that time I immediately called my Genesis dealer who asked if it was snowing and often this can occur! Wh... Read more
Incident date: Feb 2, 2026
many times a year, without warning, vehicle dash lights turn off and light up like a christmas tree, followed by fca warning sound and lights going off, and a loud mechanical thud. Lose engine throttle going highway speeds. This can occur at nearly any speed without warning. Car must be powered off and back on to get normalcy. This puts me, everyone in the car and everyone on the highway at risk... Read more
Incident date: Feb 2, 2026
RITICAL BRAKING FAILURE & DEALER NEGLIGENCE: The vehicle exhibits a violent shudder and loss of deceleration during the hand-off between regenerative and friction braking. This defect was first reported to the dealer (Rich Ford) at 35,399 miles (RO #[XXX]) within the Bumper-to-Bumper warranty but was not repaired. THE INCIDENT: On [Insert Date], the braking system failed to decelerate the vehicle... Read more
Incident date: Jan 20, 2026
Electrical wiring harness and connector melting and blower transistor overheating with know Hyundai internal documentation, all causing a smoke smell and fire hazard. I'm on my 3rd manual Heater / HVAC Control Unit. Fire risk acknowledged by Hyundai dealership and customer affairs. Forced to pay diagnostics fees despite know safety issues, Cost for repairs out the door around 2,450 out the door... Read more
Incident date: Jan 29, 2026
Since my car hit 40000 miles it has had nothing but issues. I've had it in the shop at least 10 times. My brakes went out while driving with my [XXX] old, I've had loss of power, smell of exhaust in the cabin for the last 3 months and dealership says it can't be fixed, yesterday I had complete engine failure while on the freeway. Stalled and wouldn't start back up for 5 min. The dealership has n... Read more
Incident date: Jan 20, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). In addition, the alarm to warn the driver when a pedestrian was walking behind the vehicle or if ... Read more
Incident date: Jan 20, 2026
The back window randomly shattered while parked in a parking lot.
Incident date: Oct 30, 2025
The contact owned a 2017 Chevrolet Suburban. The contact stated that while driving at 40 MPH, another vehicle crashed into the rear driver side of the vehicle, causing him to lose control of the vehicle, collided into the curb, and the two right side tires, both driver's and passenger tires, became blown and damaged. The contact mentioned that after colliding with the curb, he crashed into a tree,... Read more
Crash
1 injured
Incident date: Oct 30, 2025
NHTSA #25V-586 Recall #93C 2017-2019 ALFA ROMEO GIULIA, 2018-2019 ALFA ROMEO The vehicle has been experiencing inconsistent fuel readings, an electronic throttle control fault, and a service engine warning. When the electronic throttle control fault occurs, the vehicle loses power, stalls, and struggles to accelerate, which raises concerns about its suitability for commuting. On several occasions,... Read more
Incident date: Oct 30, 2025
NHTSA #25V-586 Recall #93C 2017-2019 ALFA ROMEO GIULIA, 2018-2019 ALFA ROMEO The vehicle has been experiencing inconsistent fuel readings, an electronic throttle control fault, and a service engine warning. When the electronic throttle control fault occurs, the vehicle loses power, stalls, and struggles to accelerate, which raises concerns about its suitability for commuting. On several occasions,... Read more
Incident date: Dec 31, 1969
Message popped up while driving saying “engine malfunction power reduced service now”. Pairs with the check engine light coming on
Incident date: Jan 28, 2026
Vehicle electrical propulsion system became inoperable creating a hazard to occupants in a temperature control required climate Vehicles visual control showing speed and all other information went completely black while vehicle was in motion.
Incident date: Jan 27, 2026
The contact owns a 2019 Alfa Romeo Giulia. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact expressed safety concerns. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more
Incident date: Dec 6, 2025
This is a second formal supplemental complaint. Vann York Honda sold this car as new, but a Honda America provided Carfax proved it was a prior personal use vehicle. The car has catastrophic phantom braking, causing a physical friction rash on my skin. Multiple witnesses are now afraid to ride in the car. The vehicle has suspension failures documented by irregular tire readings. Despite an active ... Read more
1 injured
Incident date: Jan 27, 2026
My car is less than a year and a half old with only about 10k miles and last night I had the ICCU failure. I already had the software update to "fix" this safety recall 272 but it obviously didn't work. I am a female with a young daughter who was almost stranded in a bad neighborhood as suddenly my car wouldn't go faster than 15 miles an hour and I looked it up and knew it would just stop suddenly... Read more
Incident date: Jan 27, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? PTU Failure How was your safety or the safety of others put at risk? My partner and I were driving on [XXX] in the winter when the vehicle lost power and ability to drive. This put the safety of myself, my partner, and other drivers at risk. Has the problem been reproduced or confirmed by a dealer... Read more
Incident date: Dec 5, 2025
MY 2024 Nissan Altima, with approximately 13,000 miles stalled while driving in 10 degree Fahrenheit weather with snow on the road. My speed was around 45 MPH. The vehicle immediately stalled and all the lights on the dashboard went on. The warning flashed something about an engine error. The brakes seized up while in snowy weather and with cars very close behind me. Easily could have caused an ac... Read more
Incident date: Dec 5, 2025
MY 2024 Nissan Altima, with approximately 13,000 miles stalled while driving in 10 degree Fahrenheit weather with snow on the road. My speed was around 45 MPH. The vehicle immediately stalled and all the lights on the dashboard went on. The warning flashed something about an engine error. The brakes seized up while in snowy weather and with cars very close behind me. Easily could have caused an ac... Read more
Incident date: Dec 5, 2025
MY 2024 Nissan Altima, with approximately 13,000 miles stalled while driving in 10 degree Fahrenheit weather with snow on the road. My speed was around 45 MPH. The vehicle immediately stalled and all the lights on the dashboard went on. The warning flashed something about an engine error. The brakes seized up while in snowy weather and with cars very close behind me. Easily could have caused an ac... Read more