Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Dec 29, 2025
1.The driver side mirror tilts up or down every time the vehicle is started requiring readjustment before driving. My wife was almost hit by oncoming traffic when she did not remember to readjust the mirror before merging with traffic. 2. The driver seat bolster inflates every time the vehicle is started. The vehicle cannot be driven without deflating the bolster. These have been reported to t... Read more
Incident date: Dec 29, 2025
The contact owns a 2018 Ford Explorer. The contact stated that while her son was driving over a bridge, the A-pillar trim detached and fell off the vehicle, causing another vehicle to swerve to avoid the trim and sideswipe another vehicle. Additionally, the front windshield started to leak shortly after the A-pillar trim detached and fell off. The contact related the leaking to the missing A-pilla... Read more
Incident date: Jan 30, 2026
Car lost power on freeway, had the car towed to local Honda. After several hours of sitting at dealership and talking to several different employees. One employee comes back to tell me the head gasket was blown and needed repaired. And that this is a common issue he has been seeing in this make/model of car.
Incident date: Jan 30, 2026
Car lost power on freeway, had the car towed to local Honda. After several hours of sitting at dealership and talking to several different employees. One employee comes back to tell me the head gasket was blown and needed repaired. And that this is a common issue he has been seeing in this make/model of car.
Incident date: Jan 30, 2026
Car lost power on freeway, had the car towed to local Honda. After several hours of sitting at dealership and talking to several different employees. One employee comes back to tell me the head gasket was blown and needed repaired. And that this is a common issue he has been seeing in this make/model of car.
Incident date: Mar 12, 2026
I own a new 2026 Audi A6 Prestige that I just purchased and have 320 miles on so far. The vehicle is experiencing a driver assistance system malfunction. The instrument cluster repeatedly displays “Driver assistance: limited,” along with warnings that Lane Assist and High Beam Assist are unavailable. The warning messages and audible chimes occur repeatedly while driving, approximately every f... Read more
Incident date: Sep 7, 2024
The contact owns a 2022 Ram 1500. While driving approximately 45 MPH, the contact was pulled over by the Local Police and was informed that the taillights were dark. The contact turned on the exterior lights using the automatic function on the light switch. The contact stated that there was no warning illuminated. The contact depressed the brake pedal and the brake lights operated as needed. The c... Read more
Incident date: Mar 6, 2026
- The rear middle seatbelt became locked and will not unwind or extend. The seatbelt remained stuck in the retracted position, making it unusable. The vehicle and seatbelt assembly are available for inspection upon request. However, Tesla has already fixed the issue, but I feel we were wrongly charged because I believe this should be a recall. I searched this issue online, and others have reported... Read more
Incident date: Feb 6, 2026
The contact owned a 2024 Lexus RX 350H. The contact stated that while the vehicle was parked and running, it unexpectedly turned off with the electronic malfunction error message displayed. The vehicle could not able to be restarted, and the contact was unable exit the vehicle due to the failure of the power locks. Roadside Assistance assisted with removing the contact from the vehicle. The vehicl... Read more
Incident date: Feb 6, 2026
Engine shut off while driving and steering wheel wouldn’t let me turn and I drove up on a curb into someone’s yard , There should be a recall on these trucks with the 6.2L in the year 2019, this is very dangerous I could of injured myself on injured someone else. This needs to be addressed!!
Crash
Incident date: Mar 4, 2026
I was driving Honda CRV on Route 60, MPH was about 30 when the vehicle went to side by side on the road. This is a 2 lane highway. If some was coming the other way I could not help from colliding into them. I pulled over as soon as I could. The Honda has a left rear frams is broken. I heard other people announcing that their frame on CRV Honda 2012 is broken at the same side. It is a good car exce... Read more
Incident date: Dec 8, 2025
Short Description Transmission-to-PTU splines, causing AWD loss and requiring full transfer case and transmission replacement. Summary This drivetrain failure poses an unreasonable safety risk due to the sudden loss of AWD capability, lack of alerts, and resulting instability. My experience is consistent with dozens of documented cases and matches the mechanical fault pattern already under federa... Read more
Incident date: Mar 1, 2026
Issue with fuel injection for Benz E350 2014 2014 Mercedes-Benz E350 fuel injection issues often stem from faulty injectors causing misfires, often on Cylinder 5, or a recalled fuel feed line. Symptoms include rough idling, reduced gas mileage, stalling, and check engine lights (P0300-P0306 codes).
Incident date: Mar 1, 2026
Issue with fuel injection for Benz E350 2014 2014 Mercedes-Benz E350 fuel injection issues often stem from faulty injectors causing misfires, often on Cylinder 5, or a recalled fuel feed line. Symptoms include rough idling, reduced gas mileage, stalling, and check engine lights (P0300-P0306 codes).
Incident date: Mar 1, 2026
Accident report: Local ID [XXX] Agency: ISPLowell 13 Date [XXX] Time approx [XXX] Milepost [XXX] on [XXX] Auto: 2025 Mercedes GLS 450 fully loaded Single car accident See attached pictures for damage State Farm insurance - claim filed (claim # [XXX]) Claim filed with Mercedes Benz on 3/9/2026 to access info from event data recorders (claim #[XXX])a total loss Driver’s 2 front airbags deployed - ... Read more
Crash
Incident date: Mar 4, 2026
I am submitting this complaint regarding a safety concern with my Jeep following the completion of Recall 68C. Since the recall service was performed, the vehicle has experienced significant issues when operating in hybrid mode. While driving in hybrid mode, the vehicle repeatedly switches back and forth between hybrid and electric operation. When the vehicle enters electric mode, the RPMs will s... Read more
Incident date: Jan 26, 2026
"The vehicle is experiencing an intermittent, loud popping/crackling noise coming from the speakers and infotainment system. This is a known symptom of a failure in the MOST (Media Oriented Systems Transport) bus network, specifically related to defective FAKRA connectors and coaxial cabling. This issue was previously the subject of NHTSA Recall #23V-431 for 2018–2023 models, but the defect pers... Read more
Incident date: Dec 1, 2025
On [XXX] I pick up my New Tesla Y. On [XXX], while traveling at highway speeds on [XXX] with Autopilot "FSD" engaged, my 2026 Tesla Model Y experienced a sudden vehicle shutdown and start giving multiple alerts without warning. The vehicle displayed multiple critical alerts: "Vehicle Shutdown", "Pull Over Safely", "Stability Control Disabled." Upon the failure, Autopilot FSD disengaged, and the... Read more
Incident date: Feb 14, 2026
known software glich known as "the Italian Bug" Car switches to Italian and disables FCW, paddle shifting and changes many features to metric, farenheit to celsius, psi to kpa, mph to kilometers, many features can be reset but not FCW and Paddle Shifting. It's unknown what other features get disabled but this all causes significant driver distraction trying to reset everything while driving as the... Read more
Incident date: Mar 1, 2026
The contact owns a 2023 Ram 1500. The contact stated while driving at various speeds, the vehicle unexpectedly shut off. After restarting the vehicle, the battery warning light was temporarily illuminated and the vehicle operated normally. The failure had occurred on several occasions. The vehicle was taken to the dealer several times, but no trouble code was found. The vehicle was not repaired. T... Read more
Incident date: Mar 1, 2026
The contact owns a 2015 GMC Sierra 2500. The contact stated that while the vehicle was parked, the defroster was activated, and there was smoke inside the vehicle before the rear glass shattered. No warning light was illuminated. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not... Read more
Incident date: Mar 1, 2026
The rearview camera that does not display an image which can reduce the driver's rear view, increasing the risk of a crash or injury. I had the vehicle inspected by a third party which believes this could be from insufficient repairs as part of the prior recall NHTSA ID Number: 23V431000 related to this same issue. Honda's recall service center's only solution is that I take the vehicle to a Honda... Read more
Incident date: Mar 1, 2026
While driving, the engine suddenly shut off without warning. The vehicle lost power in traffic, creating a safety risk. There were no warning signs before the failure. The oil level was properly maintained and oil changes were performed regularly. The dealership diagnosed the vehicle and stated that the engine needs to be replaced. The exact mechanical cause was not clearly explained to me.
Incident date: Mar 1, 2026
My rear windshield make a loud bang, and shattered and fell into pieces during a short and otherwise non-eventful commute to work. I had no knowledge of prior cracks or damage, or being hit with anything. There was a light frost that morning and I had used the rear defrost for a short time. It was not exceptionally cold that day. My husband met me in a nearby parking lot, cleaned up the glass,... Read more
Incident date: Nov 15, 2025
I was driving on the highway with the cruise control engaged. An instruction came on the information center telling me to push the start button, while I was driving at highway speeds. Then the transmission downshifted numerous times violently the last few times. By the tachometer the engine was doing 6000 rpm. I pulled over and the start button would not shut down the engine until about the third ... Read more
Incident date: Feb 26, 2026
Motorcycle had a sudden engine knock causing catastrophic engine failure after going over a abutment. Issue found to be a broken connection rods. No warning lights, clear traffic, happened at 3:30 in the morning.
Incident date: Jul 2, 2024
There is an issue with the reverse view camera screen is distorted and blurry. View is difficult especially when reversing.
Incident date: Jul 2, 2024
There is an issue with the reverse view camera screen is distorted and blurry. View is difficult especially when reversing.
Incident date: Jul 2, 2024
The contact owns a 2026 Lincoln Nautilus. The contact stated that while the contact's son was driving at an undisclosed speed and making a left, the contact's son was T-Boned by another vehicle. The contact stated that the vehicle was crashed into the driver's side. The contact stated that both doors on the driver's side were damaged. In addition, the middle of the vehicle on the driver's side wa... Read more
Crash
Incident date: Mar 1, 2026
Few days back got a message "voltage abnormality steering power low" a few times. Today, got a message saying the sensors indicated on the form are malfunctioning. Car is 2.5 yrs old with 23.5k miles on it.
Incident date: Jan 28, 2026
2026 Yukon Elevation with 3,957miles. I was driving down the road and pulled into the turn lane at an intersection. Vehicle cut off with the Auto Start/Stop function and would not start back up. I continued and tried to restart the vehicle but would not start; I was blocking the lane with cars continuously going around me. Vehicle stated service transmission on the display- I was unable to put it ... Read more
Incident date: Feb 21, 2026
The car has very jerky and non-linear stop. While braking it feels like the vehicle is slipping
Incident date: Feb 24, 2026
While driving in traffic, the vehicle displayed warnings stating “Unable to drive — Pull over safely.” The vehicle progressively lost power and became unable to propel itself, requiring me to stop in traffic. Additional warnings indicated reduced acceleration and performance. The vehicle remained powered (screens and electronics active) but could no longer drive. Tesla later diagnosed a hi... Read more
Incident date: Feb 24, 2026
The vehicle has had recurring drivability problems since at least June 2024, including repeated check engine light illumination and severe loss of acceleration. On 06/19/2024, dealership service records document that the check engine light was on and the vehicle would not accelerate past 40 mph, and the check engine light was flashing. More recently, while driving on the interstate at highway spee... Read more
Incident date: Feb 20, 2026
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the front headlights were extremely dim. The contact stated that the dim headlights made the vehicle unsafe at night because of inadequate illumination. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mi... Read more
Incident date: Dec 16, 2025
Issue Description: My 2018 Honda Odyssey (VIN: [XXX] ) has a total failure of the Multipurpose Camera, permanently disabling the Collision Mitigation Braking System (CMBS), Forward Collision Warning (FCW), and Lane Keeping Assist (LKAS). In addition to these, the regular Cruise Control is also disabled. These are primary safety systems, not elective conveniences. Persistent Failure: Errors occur ... Read more
Incident date: Feb 24, 2026
The vehicle has developed a pronounced knocking noise that was diagnosed by your authorized dealership as “piston slap.” I was informed by dealership staff that this is a known issue with this vehicle. However, because the vehicle is outside of warranty by time and mileage, I was told no repair assistance would be provided. My primary concern is safety. While there are currently no warning l... Read more
Incident date: Feb 23, 2026
My truck started knock and losing power as I drove it. I took it to get serviced put the machine same is was a recall on the engine. I took it to the Hyundai dealership with in 2 weeks he said it was rejected by Hyundai to replace my motor. I service my car but they said I didn't. If it's a recall and not my fault.
Incident date: Feb 23, 2026
I rented this vehicle for 5 days. In those 5 days, twice while driving on the highway (at 5-10 mph under the posted speed limit due to heavy traffic, dry and clear weather), I found it necessary to brake hard due to other vehicle traffic braking hard in front of me. When I had slowed down sufficiently and felt I had sufficient space between my vehicle and the one in front of me, I let off the brak... Read more
Incident date: Feb 23, 2026
I rented this vehicle for 5 days. In those 5 days, twice while driving on the highway (at 5-10 mph under the posted speed limit due to heavy traffic, dry and clear weather), I found it necessary to brake hard due to other vehicle traffic braking hard in front of me. When I had slowed down sufficiently and felt I had sufficient space between my vehicle and the one in front of me, I let off the brak... Read more
Incident date: Feb 17, 2026
Affidavit (present first party experience) and Exhibits (proof of claim) In support of claim (complaint) For damages (harm, injury, tort) 1. My legal name is [XXX] . 2. I purchased a 2024 prius prime in tupelo, Mississippi on 09/02/2025. 3. I traded in a prius i had purchased in idaho falls, id in february 2024 for the new 2024 prius prime. 4. My prius trade in was financed with TOYOTA financial (... Read more
Incident date: Feb 17, 2026
2020 F150 with only 63000 miles has a failed transmission. The truck doesn't shift gears properly, gets stuck in gears, loses power suddenly. This is a huge safety risk as the vehicle just stops accelerating or working when driving. This clearly endangers me and other drivers. Ford refuses to pay even though their check engine light gave a TRANSMISSION/POWER FAILURE alert and the Ford dealership i... Read more
Incident date: Feb 17, 2026
2020 F150 with only 63000 miles has a failed transmission. The truck doesn't shift gears properly, gets stuck in gears, loses power suddenly. This is a huge safety risk as the vehicle just stops accelerating or working when driving. This clearly endangers me and other drivers. Ford refuses to pay even though their check engine light gave a TRANSMISSION/POWER FAILURE alert and the Ford dealership i... Read more
Incident date: Feb 3, 2026
Upon vehicle start-up, the Uconnect screen will freeze up. Placing the vehicle into reverse, the back-up camera is not shown. During the issue, the screen could be frozen/not responsive, or a blue screen. This concern has been an ongoing issue for some time now. It seems to be getting more frequent recently.
Incident date: Feb 3, 2026
The SUV has 46,000 miles on it. Recently, the check engine light illuminated, prompting me to take it to the dealership for servicing. The diagnostic codes retrieved were U0285 and U1345. I was informed that the aero shutter required replacement. There was no physical damage; it merely ceased functioning. The dealership confirmed the active check engine light and conducted a diagnosis. While my sa... Read more
Incident date: Feb 3, 2026
The brakes went almost completely out- having to push the pedal all the way to the floor. All ABS and braking lights illuminated in the dash. There is limited stopping power. The car has become undriveable, even after replacing the HCU and abs system. The dealership has been unable to reprogram the brakes. This exact issue falls under recall 19s54, but Ford claims my problem does not meet the requ... Read more
Incident date: Feb 6, 2026
This submission is an additional report related to NHTSA complaint #11714381. At approximately 55,000 miles, my 2021 Chevrolet Blazer experienced a sudden throttle body failure while driving. The vehicle entered reduced engine power/limp mode without warning and acceleration was significantly limited. This created a safety concern while driving in traffic, particularly when merging and crossing i... Read more
Incident date: Jan 19, 2026
The contact leased a 2023 International MV607 from Enterprise Rental Car. The contact stated that while driving approximately 60 MPH, the driveshaft unexpectedly detached from the vehicle. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the driveshaft had failed and needed to be replaced. The vehicle was repaired ... Read more
Incident date: Jan 19, 2026
See attached document for complaint.
1 injured
Incident date: Aug 10, 2025
I was traveling on the freeway at approximately 70 mph, at about 5:15 pm. I was not using cruise control. There was no one in front of me for maybe a quarter mile. Suddenly and without warning, the car slammed on the brakes. A yellow alert came up on the dash telling me the Forward Collision system had been activated. The red warning lights at the front of the dashboard (the heads-up display) als... Read more