Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,278 complaints for GENESIS
Incident date: Dec 14, 2025
I experience a lack of power issue when driving the vehicle and attempting to accelerate past 40-60 mph. I will floor the accelerator and the car still stalls and will not accelerate. This has been terrifying when merging onto the highway and realizing this issue is occurring, as it is sporadic and not noticeable on residential/low speed drives. In the videos I've taken, you can see the engine RPM... Read more
Incident date: Dec 14, 2025
I experience a lack of power issue when driving the vehicle and attempting to accelerate past 40-60 mph. I will floor the accelerator and the car still stalls and will not accelerate. This has been terrifying when merging onto the highway and realizing this issue is occurring, as it is sporadic and not noticeable on residential/low speed drives. In the videos I've taken, you can see the engine RPM... Read more
Incident date: Sep 26, 2025
I was driving approx 70mph on the highway when a piston ring popped off and blew a hole in the engine, causing the engine to fail once the oil spilled out.
Incident date: Dec 6, 2025
My 2018 Odyssey has a problem of High Pressure Fuel Pump malfunction. It is come to know that and it can cause stalling the vehicle while running and can cause accident. The same fuel system is shared by 2018 Honda Pilot which had a recall. But Manufacturer did not issue a recall notice for Odyssey's yet.
Incident date: Dec 6, 2025
I was driving my vehicle when all of a sudden my passenger side headlight went out. I initially thought it was a light bulb I needed to fix. I turned the vehicle on after a few hours and the light was working again, but on occasion the light randomly turns off while I am driving. I looked online how to fix it and found multiple people with same issue and condensation build up which mine has witho... Read more
Incident date: Nov 2, 2025
2003 Saturn Vue ignition switch. The switch was replaced under a recall with a switch that has the same defect; the key can be removed while the vehicle is in operation. The dealers refuse to replace it saying the car had the recall completed. They do not acknowledge the replacement has the same problem as the original. I feel they are required to do a second replacement under the recall ... Read more
Incident date: Nov 2, 2025
November 2, 2025 at 12:19 PM, I received a call from the owner, Jose, who accused me of “assault” against his employee Toni—despite the fact that I have never been physically near Toni. I’ve only been calling to follow up on the unresolved safety issues: no fluids, bad brakes (which they claimed to have repaired), and rear tires with no tread at all. When they repaired the brakes, I would ... Read more
Incident date: Oct 24, 2025
The engine is burning oil at a rate that is unreasonable. When the oil level is low, there is no oil light indicator to show that the car is low on oil. My safety is being put at risk because the engine could seize up at any moment and may have slow or no acceleration. I caught the low oil problem just in time because i have a child who was aware of what the issue was with the car. I have had norm... Read more
Incident date: Oct 28, 2025
Here’s an overview of the transmission issues with the 2014 Ford Focus — and how many owners feel Ford Motor Company has repeatedly failed to properly fix them. 🔧 What’s wrong with the transmission The 2014 Focus (and many models 2012–2016) came with a dual-clutch automatic transmission system (PowerShift transmission). That system used “dry” clutches — rather than a traditional... Read more
Incident date: Oct 28, 2025
1. ·On [XXX] I was driving on the freeway at highway speeds when the car shut itself down and went into neutral and accessory mode. No warning lights came on. Nothing happened if I hit the gas or the brake or tried to change the gear. With the car being shut down, I could have been hit by other cars traveling at high rates of speed or caused an accident due to my car shutting itself off. Yes, the... Read more
Incident date: Dec 5, 2025
The contact owns a 2020 Honda Accord. The contact stated that while driving at an undisclosed speed, the brakes independently activated, and the transmission independently shifted into neutral. The contact stated that there were no other vehicles nearby. The brake warning light illuminated. The dealer was made aware of the failure. The contact was advised to clean off the sensors and see if the fa... Read more
Incident date: Dec 4, 2025
Recurring Safety Defect: Powertrain Cooling System Failure causing Engine Overheating, Coolant Intrusion, and Loss of Motive Power. The vehicle has experienced three catastrophic cooling system failures within a 9-month period, posing a crash and fire risk. Incident 1 (February 2025): Water pump failure caused significant coolant loss. Diagnosed and repaired by authorized dealer under warranty. ... Read more
Incident date: Dec 4, 2025
Water pump failure in vehicle less than two years of age. Dealer stated car was not safe to drive. Instrument cluster had a warning light, the app had details of the failures, and the display in the vehicle had a pop up stating the car needed to be serviced TODAY!
Incident date: Dec 4, 2025
Water pump failure in vehicle less than two years of age. Dealer stated car was not safe to drive. Instrument cluster had a warning light, the app had details of the failures, and the display in the vehicle had a pop up stating the car needed to be serviced TODAY!
Incident date: Nov 20, 2025
What failed? There have been a couple instances of the screen (IHU) rebooting while just driving down the road. This temporarily disables the HVAC (including defroster) and turn signal sounds. It is unclear which ADAS functions are impacted. It is available for inspection upon request, if you visit me in NC. How was safety put at risk? Disabling the defroster could cause the windshield to fog u... Read more
Incident date: Nov 27, 2025
The contact owns a 2015 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated that the failure occurred while the contact was parking the vehicle. The contact's vehicle crashed into a vehicle that was parked beside the contact's vehicle. In addition, the vehicle crashed into the Dollar Tree Store doors. The contact sta... Read more
Crash
Incident date: Dec 1, 2025
The contact owns a 2023 Genesis G80. The contact stated that after fueling the vehicle with gasoline, there was a strong fuel odor inside the vehicle. The failure persisted, and the contact stated that the check engine warning light became illuminated on the instrument panel. The vehicle was taken to the dealer, and the contact was informed that the failure was caused by the gas cap not being prop... Read more
Incident date: Nov 18, 2025
Check engine, tire pressure, battery and every other light on the dashboard
Incident date: Nov 17, 2025
The rear passenger windows have a defective haze in the glass that distorts and reduces clarity of visibility. Issue reported to dealership and VOLVO USA yet no resolution. Research indicates that this is a concern with various models - some dealers are replacing the glass, others claim this is normal.
Incident date: Oct 14, 2025
The tie rods make a popping noise and my car keeps going out of alignment
Incident date: Sep 11, 2025
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the parking brake independently activated. In addition, the contact stated that the failure had occurred twice. The contact stated that during the second failure, the parking brake independently activated, and the parking brake seized. The vehicle was towed to an independent mechanic, where it was... Read more
Incident date: Nov 17, 2025
Vehicle accelerated on its own and propelled the vehicle over a curb and into a building. This occured even though the gear shift was in the Park position. My grandchild and I were thrown forward as vehicle hit the building. Vehicle has not been inspected since incident occurred just yesterday, 11/20/2025. No warnings preceded the incident,
Crash
Incident date: Sep 1, 2025
Glass sunroof exploded
Incident date: Oct 24, 2025
This 2017 Honda Accord has recently been making very loud static noises from the speakers. It gets so loud and the only way to turn it off is to turn off the engine and restart. The static noise always comes back though, so this is clearly a safety issue. On youtube, there are many people saying this same issue. I cannot upload my video, so here is one example: [XXX] My static is twice as loud as... Read more
Incident date: Oct 24, 2025
1-THE STEERING WHEEL AIRBAG FAILED TO DEPLOY DURING A COLLISIOM WHILE ALL OTHER AIRBAGS `AIRBAGS INCLUDING REAR SEAT AIRBAGS -DID DEPLOY. THIS SUGGEST A POSSIBLE MALFUNCTION IN THE AIRBAG CONTROL MODULE STEERING WHEEL AIRBAG UNIT OR SENSOR SYSTEM. **YES THE VECHCLE IS AVAILABLE FOR INSPECTION BY GENESIS, NHTSA, OR ANY AUTHORIZED PARTY. 2. AS THE DRIVER I WAS AT DIRECT RISK THE STEERING WHEEL ... Read more
Crash
Incident date: Oct 24, 2025
1-THE STEERING WHEEL AIRBAG FAILED TO DEPLOY DURING A COLLISIOM WHILE ALL OTHER AIRBAGS `AIRBAGS INCLUDING REAR SEAT AIRBAGS -DID DEPLOY. THIS SUGGEST A POSSIBLE MALFUNCTION IN THE AIRBAG CONTROL MODULE STEERING WHEEL AIRBAG UNIT OR SENSOR SYSTEM. **YES THE VECHCLE IS AVAILABLE FOR INSPECTION BY GENESIS, NHTSA, OR ANY AUTHORIZED PARTY. 2. AS THE DRIVER I WAS AT DIRECT RISK THE STEERING WHEEL ... Read more
Crash
Incident date: Sep 30, 2025
My Kona N Line is not functioning well. Especially after driving for a longer period of time. About 60% of the time, upon letting go of my brake, the car jerks. Going from 0 - 5 mph is the worst. The car definitely hesitates many times. Again, it is when I have driven it for over 10 minutes. I took the car to a service department in El Monte, CA on 11/1. They cannot find the problem. They rode wit... Read more
Incident date: Nov 8, 2025
The back up camera is intermittent or is a black screen. It also displays like a mirror image instead of what is directly behind me (right is on the left and left is on the right)
Incident date: Oct 5, 2025
My wife was driving our pilot on the highway. It suddenly started to get a flashing check engine light and the car immediately and abruptly slowed down, and was not able to accelerator or keep speed with traffic around her. Then the car would lurch when trying to hold it stopped at a stop light or sign when idling. We took it straight to a mechanic and they ran a scan on the Pilot and said that... Read more
Incident date: Oct 5, 2025
The contact owns a 2025 Genesis GV80. The contact stated that while accelerating from a complete stop, the vehicle was pulling to the right. The contact depressed the brake pedal and was able to turn back in the intended direction. The vehicle was taken to the dealer, where the contact was advised that the failure could not be replicated. The vehicle was not diagnosed or repaired. The contact stat... Read more
Incident date: Apr 29, 2025
Instrument cluster does not work. I cannot see oil levels, gas levels, speed (digitally), any warning lights, or miles on vehicle.
Incident date: Apr 29, 2025
The coolant system on my 2022 Genesis GV70 has repeatedly failed despite multiple repairs. On April 2, Greenway Genesis diagnosed a coolant leak and replaced several components. The problem returned, and I brought the vehicle back on April 29 because the coolant appeared low again and the engine sounded louder than before. On October 25, Holler Hyundai confirmed another coolant leak, this time inv... Read more
Incident date: Apr 29, 2025
The coolant system on my 2022 Genesis GV70 has repeatedly failed despite multiple repairs. On April 2, Greenway Genesis diagnosed a coolant leak and replaced several components. The problem returned, and I brought the vehicle back on April 29 because the coolant appeared low again and the engine sounded louder than before. On October 25, Holler Hyundai confirmed another coolant leak, this time inv... Read more
Incident date: Nov 1, 2025
My car lost roughly half its power while traveling in heavy traffic on the interstate. The engine light in the lower left hand corner of the dash began blinking at the same time. I was able to get off the interstate whereupon I turned the car off and then restarted it. This cured the problem and it has not happened in the week since. No one has inspected the problem, but I have an appointment ... Read more
Incident date: Nov 1, 2025
I was driving and I wasnt merging, no one was in front or behind me and my car had a collision warning and forced me to brake 3 times in a row. I was going 30 miles per hour and it made me brake really quickly, then it went forward, broke again by itself, went and then broke one more time. I had to wait for it to be normal before entering the freeway. Very scary
Incident date: Nov 1, 2025
I was driving and I wasnt merging, no one was in front or behind me and my car had a collision warning and forced me to brake 3 times in a row. I was going 30 miles per hour and it made me brake really quickly, then it went forward, broke again by itself, went and then broke one more time. I had to wait for it to be normal before entering the freeway. Very scary
Incident date: Aug 30, 2025
ABS System failure at speeds below 30mph/rough surface. ABS system shutters and braking feels as if the vehicle will not stop. Other owners are reporting the same issue, plus no fix yet from Hyundai.
Incident date: Oct 23, 2025
My 2006 Toyota RAV4 was supposedly repaired under the rear suspension arm recall (C0J / G0V), but the rear tie rod ends still have yellow stickers reading “this is a recalled part” and no epoxy on the bolts. A Toyota dealer refused to inspect the vehicle and relied solely on the VIN record. The car now rides roughly, and I believe additional suspension components have been damaged due to the u... Read more
Incident date: Oct 1, 2025
The car would not start after it rained all day.I had it towed from my job at Walmart to Firestone and they said it was an electrical problem and that I need to have it towed to the Dealership .So I had it towed to the Dealership and they called me the next day and said it was an engine Harness.They also told me that this car was bought in March the 12th by the previous owner for the same problem.... Read more
Incident date: Oct 26, 2025
Ford ST 2020 just 37000 miles, the window from driver side can’t complete close when you try to roll up. When it all most close- it will automatically roll down. TPMS fails cause 4WD fault, ABS turn off and a lot of warning symbol turn on like pre-collision…etc. Dealer can’t fix and claim for client need to paid for 4WD program.
Incident date: Oct 23, 2025
Since the airbag was not fixed, it has caused PVC meltings as well as leakage
Incident date: Oct 23, 2025
While driving on the highway, the car shut down with no warning messages and gas fumes filled the interior of the car. I was not able to move over to a completely safe spot on the road because the car shut down so quickly. I was not able to put the windows down as there was no power to the car and unable to exit the car because I was not in a safe spot on the highway. I had to remain in the closed... Read more
Incident date: Sep 7, 2025
2025 Honda Odyssey EX-L My concern and issue is that the 2025 Honda. On 18 October 2025 the Honda Odyssey shuts down by its self after stopping at a red light. I believe it has something to do with the feature of auto start/stop system. This has happened multiple times. The vehicle sporadically fails to restart after coming to a complete stop. The engine shuts off as expected at a stoplight,... Read more
Incident date: Sep 25, 2025
Over the air software update causing the infotainment system to fail and shut down causing all the safety systems to not work. The infotainment system in this car also contains the climate control, am/fm radio, hands free communication, and all charging devices which will not work either. VW has no solution, resetting the system does nothing ( hard or soft).
Incident date: Oct 1, 2025
Multiple oil, engine/knocking issues. Drove the car unaware of loss of oil ( disguised as water from days rain) no oil light or engine light appeared. When I took to dealer the leak was fixed.Multiple times of loss of oil and only once did it show on dash.I kept taking to dealership for loud knocking and was told it wasn’t reproduced. But fixed a gasket/manifold more than once. overheating of en... Read more
Incident date: Oct 1, 2025
Condensation has appeared in the driver side headlight. It has caused the headlight and blinker to stop working. In addition, several warning lights have appeared on the dash indicating the following operations are no longer working.... Driver Attention Warning System, Forward Safety System, Lane Change Assist system, Lane Departure Warning System and High Beam Assist. While the driving assist sys... Read more
Incident date: Oct 1, 2025
Condensation has appeared in the driver side headlight. It has caused the headlight and blinker to stop working. In addition, several warning lights have appeared on the dash indicating the following operations are no longer working.... Driver Attention Warning System, Forward Safety System, Lane Change Assist system, Lane Departure Warning System and High Beam Assist. While the driving assist sys... Read more
Incident date: Oct 7, 2025
I purchased the vehicle on 8/30/2025 in the early afternoon and later in the evening once it was getting dark I noticed the low beam headlights on my vehicle only provide a range of approximately 50 ft. ahead, making it very difficult to drive at night to observe anything in which could be in the roadway. I took the car into the Toyota dealer on 9/27/2025 which they adjusted the headlights slightl... Read more
Incident date: Oct 6, 2025
* Recall Campaign Number : [018G, 019G] I. Statement of Complaint This complaint concerns a failure in a critical safety-related component that was previously addressed under a mandatory manufacturer recall, and the subsequent refusal by the authorized dealership to provide a second no-charge repair for the same repeated failure. II. Chronology of Events * Original Recall Repair: Approximately t... Read more
Incident date: Oct 6, 2025
Edge is shuttering on slow takeoff. Dealership said it needs a new torque convertor to fix the problem. Parts and labor 2300.00 and then that might not fix the problem. This is why I purchased a Ford cause I wanted a quality vehicle. Have had nothing but ford's in the past. A recall needs to be done on these vehicles. A 5 year old edge shouldn't need this. I had a mustang that had over 250 thousa... Read more