Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Apr 15, 2026
I am filing a safety complaint regarding my vehicle due to repeated mechanical failures that have caused it to become unreliable and unsafe. My vehicle has experienced ongoing issues despite multiple repair attempts. Most recently, the vehicle broke down again and left me stranded while I was transporting my mother to a critical cancer appointment and the 1st time had me stranded on the highway... Read more
Incident date: Apr 15, 2026
After multiple visits to the dealer—and despite a manufacturer recall addressing the issue of remaining fuel levels and estimated range—the error message has reappeared.During my most recent visit to the dealer, I was informed that they could not detect any errors.
Incident date: Apr 15, 2026
My vehicle started overheating out of no where towed it to the shop, it’s been there for 2 weeks they’re actively waiting for a manufacturer engineer to tell them what to do because they can’t figure out how to fix it. On top of that there have been a lot of overheating issues cause by different parts on the vehicle. There was another trailblazer in the at the same time as mine that was also... Read more
Incident date: Apr 11, 2026
Odometer Fraud. The contact purchased a 2013 Nissan Pathfinder. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of the purchase, the mileage was 93,653. It was later discovered that the mileage was approximately 209,000. The contact reported the fraud to the Secretary of State and had since found other vehicles to have been included in an odomete... Read more
Incident date: Apr 11, 2026
The vehicle infotainment system including the touchscreen display and Connectivity Master Unit malfunctioned. The touchscreen operates without driver input, the system freezes or glitches, audio activates unexpectedly, and phone functions behave erratically. The vehicle and components are available for inspection upon request. While the vehicle was being driven, the system initiated actions withou... Read more
Incident date: Apr 15, 2026
Premature of paint peeling -- Front part of roof area, few inches from the windshield. It is about 1 1/2 inches( wide) X 2 1/2 ( Long) inch and growing. There are other small spots area on left rear passenger door area and in the trunk area. The paint is flaking off and it keeps getting bigger. Few areas on passenger side around the windshield frame work.
Incident date: Apr 7, 2026
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more
Incident date: Apr 7, 2026
Jlr will not complete buyback recall at a fair price. Being cheated due to jlr dragging feet. It has been a year since fires and problem identified. No resolution.
Incident date: Apr 7, 2026
The instrument cluster is blacking out again. There was a recall for this issue previously. While driving the instrument cluster along with the radio will go out for a period of time. It happening frequently
Incident date: Jan 23, 2026
While driving on the freeway with my family in the middle of a snowstorm, my 2025 Silverado 1500 with 8,000 miles on it, suddenly dropped gears down to 1st without warning. The check engine light went on and I later found out it was the valve body that caused it. This could have cause serious harm to my family had I not maintained control of the vehicle. The dealership fixed the problem only for i... Read more
Incident date: Jan 23, 2026
While driving on the freeway with my family in the middle of a snowstorm, my 2025 Silverado 1500 with 8,000 miles on it, suddenly dropped gears down to 1st without warning. The check engine light went on and I later found out it was the valve body that caused it. This could have cause serious harm to my family had I not maintained control of the vehicle. The dealership fixed the problem only for i... Read more
Incident date: Jan 23, 2026
Transmission Failure. Had to have it replaced.
Incident date: Apr 10, 2026
This is a supplemental report to my previous filing regarding a 2023 VW ID.4 battery fire. On May 28, 2025, while being operated, the vehicle suffered a catastrophic thermal event. White smoke emanated from the front compartment followed by active flames. The vehicle was a total loss. Critical Safety Finding: A subsequent forensic examination conducted on October 29, 2025 (File 27739-01) by a cer... Read more
Fire
Incident date: Mar 29, 2026
This issue involves critical safety systems, including the rearview camera, front camera, and Autopilot/driver assistance features. The vehicle was taken to Tesla for a recall related to the MCU system. Tesla marked the recall as completed, but no effective repair was performed. The rearview camera remains unavailable, the front camera system is not functioning properly, and driver assistance fe... Read more
Incident date: Mar 29, 2026
This issue involves critical safety systems, including the rearview camera, front camera, and Autopilot/driver assistance features. The vehicle was taken to Tesla for a recall related to the MCU system. Tesla marked the recall as completed, but no effective repair was performed. The rearview camera remains unavailable, the front camera system is not functioning properly, and driver assistance fe... Read more
Incident date: Mar 29, 2026
My car stalls, jerks, and shuts off when in drive. More specifically when I turn it on, shift it in reverse, reverse, shift into drive. I press on the gas and nothing. Car doesn't move. I put it back in park sometimes it'll shut off most of the time it'll jerks and jerk while I tap on the gas, then make a big stutter like power is low gas doesn't seem to be working with the pedal then it makes a ... Read more
Incident date: Dec 28, 2025
Reporting a manufacturing defect in a 2022 Volvo XC60. The vehicle developed a metallic ticking noise in the timing area, audible at idle. Symptoms strictly match Volvo Technical Journal 36551.9.1 (NHTSA ID: MC-11015995-0001) regarding faulty camshaft seals. The noise disappeared when the oil filler cap was loosened, exactly as described in the TJ. An authorized Volvo dealer confirmed the defect a... Read more
Incident date: Dec 29, 2025
I have attached a letter detailing the issues and the problems with the vehicle in PDF format.
Incident date: Dec 29, 2025
On March 6, 2026, at 7:15 PM, the rear lower control arm on my 2019 Tesla Model X Raven catastrophically failed while traveling at 55 mph. The suspension component snapped without warning or impact, causing an immediate and dangerous loss of vehicle stability with my children inside. I was forced to perform an emergency stop on the narrow shoulder of US-395, an unlit one-lane highway with a 65-mph... Read more
Incident date: Dec 29, 2025
On March 6, 2026, at 7:15 PM, the rear lower control arm on my 2019 Tesla Model X Raven catastrophically failed while traveling at 55 mph. The suspension component snapped without warning or impact, causing an immediate and dangerous loss of vehicle stability with my children inside. I was forced to perform an emergency stop on the narrow shoulder of US-395, an unlit one-lane highway with a 65-mph... Read more
Incident date: Apr 2, 2026
The Auto Idle Stop system on my 2025 Honda Odyssey fails to restart the engine when the brake pedal is released quickly after a full stop. When this occurs, the vehicle stalls completely in traffic and must be manually restarted by the driver. This has happened multiple times and is reproducible. The failed component is the Auto Idle Stop/engine restart system. The vehicle is available for inspect... Read more
Incident date: Mar 7, 2025
The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall repairs were not completed because the parts for the recall repairs were not yet available.... Read more
Incident date: Mar 24, 2026
Despite the seriousness of the outstanding recall (25V-586), which Stellantis acknowledges can result in a sudden and complete loss of engine power at high speeds, Alfa Romeo/Stellantis have provided exactly zero updates in nearly 8 months since the recall was announced. In speaking with my dealer, I’ve learned that Alfa Romeo/Stellantis were initially providing vague estimates for when they exp... Read more
Incident date: Mar 24, 2026
The contact owns a 2019 Chevrolet Malibu. The contact stated that upon shifting to park(P) and attempting to turn off the vehicle, the message "Shift to Park" was displayed. While investigating the failure online, the contact became aware that it was a common failure, and there was an ongoing Class Action Lawsuit related to the failure. The dealer was notified of the failure and informed the conta... Read more
Incident date: Mar 24, 2026
I was driving home and and out of no where my power steering went out, good thing I was driving slow and that no other cars was heading toward me, it was very difficult to keep my truck in my lane. I did get a warning light stating no power steering, I stop the truck when I got home and restarted it and the problem went away? (So did the warning light) I looked into this issue online and ther... Read more
Incident date: Mar 12, 2026
Power steering / power steering assist failure. Complete loss of power steering
Incident date: Mar 12, 2026
Driving on sunny day, the fixed roof glass located between the windshield and sunroof exploded across the entire width of the glass insert with a very distracting noise.
Incident date: Feb 22, 2026
The contact owns a 2025 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: Mar 15, 2026
On [03/23/2026], while traveling at 79 mph in high-speed highway traffic, my 2022 Cadillac Escalade suffered a sudden, total engine seizure and complete loss of propulsion. This catastrophic failure occurred without any prior warning lamps or symptoms. The loss of motive power at highway speeds created an immediate life-threatening situation, forcing me to navigate through traffic to the shoulder ... Read more
Incident date: Mar 15, 2026
I experienced a total steering lockup and loss of vehicle control immediately following a steering column and suspension repair at a certified Tesla service center at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 9, 2026
It has the ABS lights on and tire traction light on check engine light on and given signs of failed transmission Slow to takeoff shuttering of transmission
Incident date: Jan 9, 2026
I see where GMC Acadia is have a recall on transmission and if it’s the description of my two GMC Acadia’s, but when I put my Vin number in it doesn’t have a recall
Incident date: Feb 21, 2026
While accelerating to highway speeds, the vehicle suddenly experienced a significant and continuous loss of power. Even with the accelerator fully pressed, the vehicle would not increase speed beyond roughly 50 mph. Based on the behavior and previous service history, the issue appears to be related to the engine, fuel delivery system, or overall powertrain. The incident created a serious safety c... Read more
Incident date: Jan 17, 2026
Tesla Model Y Performance with 47,000 miles. Driver's side, rear passanger door would not open. No accident or damage to the car or car door. Door could not be opened from the inside nor the outside with the handle. ISSUE: The Emergency Door release in the pocket of the door failed to release and open the door.
Incident date: Jan 17, 2026
The contact's mother owns a 1989 N/A Pontiac Firebird. The contact was informed that the VIN was included in NHTSA Campaign Number: 90V105000 (Seat Belts) during a State Inspection; however, the part to do the recall repair was not available. The local dealer and several other dealers were contacted and informed the contact that the recall part had been discontinued. The contact had not experienc... Read more
Incident date: Mar 5, 2026
I was driving in the evening on 2/7/26. The red brake light came on in the dash and seconds later the car went into limp mode. An alarm went off indicating that the hybrid system was not functioning. The braking performance decreased significantly. The car slowed down immediately and could not exceed 15 mph. My safety was extremely compromised. Luckily i was not on a high speed road or interst... Read more
Incident date: Mar 20, 2026
There are multiple recalls on my vehicle the 68c which was a overheating battery issue that a software update was performed but the underlying battery issue still exists and the 78c which is sand casting in the engine block which has no fix and the dealer has no remedy because Stellantis has no remedy they say it could cause catastrophic engine failure but it’s safe to drive they refuse to give ... Read more
Incident date: Mar 20, 2026
2921 FORD BRONCO SPORT HIGHWAY 14, Santa Clarita CA Driver noticed another car pointing to the Bronco’s hood frantically. As the Bronco slowed, the driver noticed flames coming out of the sides of the hood on both sides. Driver pulled to shoulder of highway and the driver and passenger VERY QUICKLY got out and moved approx.. 100 feet behind vehicle to safety. Flames very quickly engulfed the ent... Read more
Fire
Incident date: Feb 24, 2026
Received multiple "Check Vehicle Electric Systems" on a drive which went away and then got into the car, turned it on, shifted into drive, and heard a pop from bellow before moving at all and the car went into Turtle Mode and blasted warnings. The car completely died with zero power leaving it stranded in sub freezing temperatures and unable to lock the car or open the lift gate to access the trun... Read more
Incident date: Dec 31, 2025
Starting about a year and a half ago, my backup camera would either say “camera is unavailable, contact dealership” or be upside down or some sort of distorted image. Sometimes the camera works. It poses a risk to me and others.sometimes the camera will cut out and go black after I have started backing up with it. No other warning lights have come on. Other ford edges have been recalled for t... Read more
Incident date: Feb 10, 2026
The contact owns a 2022 BMW 740LI. The contact stated that while driving at undisclosed speeds, the Lane Departure feature malfunctioned on several occasions, causing the vehicle to be pulled into another lane or into the opposite direction. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the KAFAS camera and the windshield n... Read more
Incident date: Dec 21, 2025
The vehicle was recalled. I took the vehicle to the dealer where it was purchased. It was serviced. The engine issue was addressed, so we thought. The repair/replacement parts did not remedy the issue, despite it being in the shop for over 6 months. The problem persists. It is overheating in a 5 minute drive. The local service department is saying there is no other remedy. They keep asking... Read more
Incident date: Mar 5, 2026
Year 2019, code P1101- vehicle hesitates while drive, will reduce power while driving, while sitting idle at a stop the car will die and I will have to restart the vehicle. Multiple times while driving on the highway at 70mph my car has all of a sudden either reduced power causing the car to jerk and shudder very hard or has lost all power completely and forced me to pull over while avoiding other... Read more
Incident date: Dec 21, 2025
Driving home mid morning Thursday , March 5, 2026 on smooth paved rural road, 50MPH, sunny, temp was 40 degrees, no vehicles anywhere near us, our Panoramic Sunroof shattered on our 2013 Mercedes GLK 250. We heard a loud "BANG", but had no idea what it was. I slowed down, pulled over and while looking up, I noticed the sunroof had completely shattered and cracks were spreading as we sat watching i... Read more
GENESIS
GV80
(2025) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:UREA INJECTION SYSTEM (DEF)
Mar 18, 2026
Incident date: Dec 21, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated that while starting the vehicle, the engine hesitated while turning over. The vehicle started with the check engine warning light illuminated, and the DEF (Diesel Exhaust Fluid) sensor light was illuminated. The message “94 miles before vehicle enters LIMP Mode" was displayed and instructed the contact to see the Diesel Exhaust Fluid se... Read more
Incident date: Mar 18, 2026
2019 GMC Youkon with 94,659 miles. I am the second owner of this vehicle. I purchased it used in February 2025. Check engine light came on in route to work on March 5, 2026. Immediately took vehicle to Auto Zone to scan for codes. Multiple codes were returned. I drove it directly to a repair shop for further diagnostics. Return Results were massive lifter failure and cam shaft damage. Why wo... Read more
Incident date: Oct 17, 2025
GM 6.2L motor failure causing motor to have to be replaced. Not covered by GM's recall due to being VIN specific
Incident date: Dec 29, 2025
The contact owns a 2018 Ford Explorer. The contact stated that while her son was driving over a bridge, the A-pillar trim detached and fell off the vehicle, causing another vehicle to swerve to avoid the trim and sideswipe another vehicle. Additionally, the front windshield started to leak shortly after the A-pillar trim detached and fell off. The contact related the leaking to the missing A-pilla... Read more
Incident date: Dec 29, 2025
1.The driver side mirror tilts up or down every time the vehicle is started requiring readjustment before driving. My wife was almost hit by oncoming traffic when she did not remember to readjust the mirror before merging with traffic. 2. The driver seat bolster inflates every time the vehicle is started. The vehicle cannot be driven without deflating the bolster. These have been reported to t... Read more