Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: May 29, 2026
The contact owns a 2024 Hyundai Elantra. The contact stated that while driving 40 MPH, the tachometer, the odometer, and the power steering became inoperable, nearly causing the contact to drive off the road. Additionally, the turn signal lights were not functioning. All the warning lights were illuminated after the failure. The vehicle was taken to the local dealer, who was unable to duplicate th... Read more
Incident date: Feb 20, 2026
The contact owns a 2017 Jeep Wrangler. The contact stated that while traveling at 60 MPH, the vehicle struck a deer. The airbags failed to deploy upon impact. No injuries were reported. No police report was filed. The vehicle remained operable and was driven to the residence. Two days later, the airbag warning light illuminated. The manufacturer was notified and confirmed there were no open recall... Read more
Crash
Incident date: Jun 1, 2026
The contact owns a 2020 BMW X3. The contact stated that while driving at an undisclosed speed, the drivetrain warning light illuminated on the instrument panel, causing the vehicle to jerk and run rough. The vehicle was taken to the dealer, where it was diagnosed with a heat management module failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage w... Read more
Incident date: Jun 3, 2026
pre-collision warning light comes up, saying sensor blocked and sensor is not blocked. Brought it to the local dealership found that the cruise control module bracket is damaged no visible damage or strikes to the bumper dealership says not under warranty, and Ford is aware of a widespread issue with the bracket snapping on the sensor behind the front bumper
Incident date: Jun 1, 2026
The contact owns a 2018 Honda Odyssey. The contact stated that while driving approximately 20-30 mph, the rear passenger side airbags unexpectedly deployed deployed without any impact. The vehicle warning that a collision occurred illuminated after the airbag deployed. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was notified of the failure. The ap... Read more
Incident date: Jun 1, 2026
The vehicle was noticeably chugging when going uphill. After awhile, some warning messages appeared on dashboard— several different messages. The vehicle finally had a complete loss of power as wife and I were returning from a road trip several miles away from home. We took it to a garage where we were at the time and was able to get home. We took it to a nearby mechanic for a diagnostic. W... Read more
Incident date: Apr 24, 2026
The vehicle experienced a sudden and total loss of transmission engagement and motive power while driving at highway speeds due to a Transmission Control Module (TCM) failure. The vehicle unexpectedly dropped out of gear into a 'no-power' state, creating an immediate traffic hazard and nearly causing a rear-end collision. The vehicle is hardly functioning at any speed, drops all power then jerks ... Read more
Incident date: Apr 24, 2026
Moonroof exploded while driving 55 mph. I took pictures. It was completely distracting while driving and a very scary incident. Searching online provided a class action lawsuit against Honda for this issue. We have not been able to get it looked at due to it being the weekend and the service department is not open. No police were called. Insurance claim started. No warning before it happened.
Incident date: Apr 24, 2026
The vehicles windshield may not be sealed properly or have moisture that builds up between the pressed glass causing reduced visibility and higher risk for crash obstructing the view of both passenger and most importantly the driver.
Incident date: Apr 20, 2026
service rear view camera message on randomly and then the camera goes blank. Independent service center diagnostic scan reported: FAULT B127B Rearview camera input signal circuit missing reference (Symptom 2B) - History DTC.
Incident date: Apr 5, 2026
safety belts in front row and 3rd row seating come undone or will not click shut we have contacted the dealer several times only to hear they don’t have the parts, this is a safety issue and we should not have to drive around not being able to secure ourselves in the vehicle we have been dealing with this issue well over a year
Incident date: Apr 5, 2026
"My 2025 Hyundai Santa Fe Hybrid has experienced repeated parasitic battery drain. Dealer diagnostic reports dated 5/12/26 and 5/14/26 document 'Excessive dark current draw condition identified' with dark current spikes well above the normal threshold of 50mA. Vehicle was at Kelly Hyundai of Stroudsburg PA for approximately two weeks. Dealer replaced fingerprint sensor module as best guess repair ... Read more
Incident date: May 22, 2026
My truck after doing all the symptoms stated in the recall a ford technician deemed it unsafe to drive has been grounded since May 9th the dealer nor ford manufacture will give me a rental.or help in anyway..so June 9th will be 30 days for a truck I cant drive and still making payments and have full coverage on that I have to pay for it would appreciate if ford would help or buy it back
Incident date: Jan 1, 2026
The contact owns a 2018 Ford F-150. The contact stated that while driving the vehicle at an undisclosed speed, the AC was being used at 70% power when suddenly, the AC no longer gave cool air and the airflow was weak. The contact stated this happens when he drives the vehicle longer than a 4 hour period. The vehicle was taken to a dealer where it could not be diagnosed due to no being able to dupl... Read more
Incident date: Apr 1, 2026
Rear back up camera image is foggy. Have tried to clean multiple times, but it continues to be foggy.
Incident date: Apr 17, 2026
Auto stall at stop is not working safely on my vehicle there are two issues that can cause safety problems .A) when system restarts engine the vehicle has jumped forward several feet quickly causing very nearly hitting the car in front of me as a traffic light turned green . B) when I slow not quite to a stop making a left turn I have experience very low or no power and could be hit if a car is c... Read more
Incident date: Mar 26, 2026
The contact owns a 2022 Volkswagen Atlas. The contact stated that while his wife was driving at an undisclosed speed, the emergency brake engaged without warning. All the warning lights were illuminated. The windows went up and down without application. The vehicle was taken to the local dealer for NHTSA Campaign Number: 22V152000 (Air Bags). The vehicle was repaired, but the failure recurred. The... Read more
Incident date: Apr 1, 2026
The main FSD computer has given me a fault which probably necessitates replacement of the main computer at a cost of $3250. Car is 2024 and is just out of warranty with 52,000 miles within the last month. Tesla states they will not cover. Safety features are "not available", per the warning on my dash.
Incident date: Apr 21, 2026
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 45 MPH the front driver side door erroneously came open and would not remain shut and secured. The cause of the failure was not determined. The manufacturer and local dealer were contacted but no assistance was offered. The failure mileage was 130,000.
Incident date: Mar 24, 2026
The contact owns a 2024 Mini Cooper S. The contact stated that a brake pad failure message was illuminated on the vehicle. The vehicle was taken to the dealer, who diagnosed the brake fluid service issue. The brake fluid flush was completed, and a complimentary oil change was provided. Two days after doing so, approximately two days later, the Oil Light illuminated, advising to add a quart of oil.... Read more
Incident date: Mar 24, 2026
The contact owns a 2024 Mini Cooper S. The contact stated that a brake pad failure message was illuminated on the vehicle. The vehicle was taken to the dealer, who diagnosed the brake fluid service issue. The brake fluid flush was completed, and a complimentary oil change was provided. Two days after doing so, approximately two days later, the Oil Light illuminated, advising to add a quart of oil.... Read more
Incident date: Mar 24, 2026
The contact owns a 2025 Chevrolet Silverado 1500. The contact stated that while driving the vehicle at approximately 40 MPH, every single warning light illuminated on the dashboard. Concurrently, the vehicle was unable to decelerate or brake, and the brakes became completely non-operational. The vehicle was towed to a dealer but has not been diagnosed. The vehicle was not repaired. The manufacture... Read more
Incident date: Apr 20, 2026
The paint on my 2014 Kia Sorento (Snow White Pearl) is peeling and delaminating across multiple areas of the vehicle, including the roof and side panels. In several areas the paint has detached completely, exposing bare metal, and rust has begun forming on the roof. The condition appears to be progressively worsening and does not appear consistent with normal wear or isolated paint damage. The af... Read more
Incident date: May 10, 2026
Incident 1- on several occasions the screen went blank on my dashboard where I could not see the odometer and important information. This has happened on several occasions and sometimes happen to wait until the next day in order for it to come back on Incident 2- car is now in the dealer for engine issues and rattling sound once started. Needs to restart before sound stops
Incident date: May 10, 2026
While driving the steering wheel will intermittently lock up or make it where you cannot turn the steering wheel at all. The collision sensors will go off and cause vehicle to lock the brakes up when you’re not even close to anything. Also, random messages will appear in dash as shift to neutral while driving ect. See pictures.
Incident date: Apr 17, 2025
Complete power loss from transmission. Yes available for inspection. Power loss was experienced on at least 4 separate occasions. This occurred during either slowing down or stopping to make a left hand turn while yielding to oncoming traffic. When re-engaging the accelerator to get across oncoming traffic zero power transfer occurred putting my self, my passengers, and the oncoming vehicles and... Read more
Incident date: May 8, 2025
The contact owns a 2022 Coachmen Sportscoach 354QS built on the chassis of a 2023 Freightliner XC-S motorhome chassis. The contact stated that while driving at an undisclosed speed, there was play in the steering wheel. Upon inspection of the steering wheel shaft, the contact discovered the bolt had mild rust and was loose on the end. The vehicle was not diagnosed by an independent mechanic or dea... Read more
Incident date: May 3, 2026
The contact owns 2019 Honda Accord. The contact stated that while driving on several occasions at various speeds, the check engine, tire pressure, brake system, lane departure warning lights illuminated and remained illuminated. The contact added that the vehicle then jerked stalled. The vehicle was able to restart after two attempts. The vehicle was then taken to dealer where it was diagnosed tha... Read more
Incident date: May 3, 2026
The contact owns 2019 Honda Accord. The contact stated that while driving on several occasions at various speeds, the check engine, tire pressure, brake system, lane departure warning lights illuminated and remained illuminated. The contact added that the vehicle then jerked stalled. The vehicle was able to restart after two attempts. The vehicle was then taken to dealer where it was diagnosed tha... Read more
Incident date: May 30, 2025
2023 Genesis GV60 has a recurring pre-active seat belt system malfunction. The seat belt pre-tensioner activates without cause, tightening the seat belt unexpectedly while driving. This defect has occurred multiple times and has been documented across three separate dealer repair visits. Visit 1 (05/30/2025, 7,122 mi): Galpin Genesis Van Nuys - DTC B1A4718 stored, seat belt pre-tensioner malfuncti... Read more
Incident date: Mar 16, 2026
In March 2026, I was driving on the freeway when the car shut itself off and put itself into neutral and accessory modes. There was no warning. This put the safety of myself and other drivers on the road at serious risk because I was unable to accelerate or adequately control my vehicle without warning. The dealer says the car "is operating as designed."
Incident date: Apr 4, 2026
While driving my Genesis G70 on the highway in rainy conditions, the vehicle repeatedly loses traction and hydroplanes at normal highway speeds. The car begins sliding across lanes with very little control. During a prior incident, driver-assist features (lane keeping assist) were active. Rain appeared to interfere with the sensors, and the system malfunctioned by steering incorrectly. The steeri... Read more
Incident date: Apr 4, 2026
While driving my Genesis G70 on the highway in rainy conditions, the vehicle repeatedly loses traction and hydroplanes at normal highway speeds. The car begins sliding across lanes with very little control. During a prior incident, driver-assist features (lane keeping assist) were active. Rain appeared to interfere with the sensors, and the system malfunctioned by steering incorrectly. The steeri... Read more
Incident date: Apr 4, 2026
While driving my Genesis G70 on the highway in rainy conditions, the vehicle repeatedly loses traction and hydroplanes at normal highway speeds. The car begins sliding across lanes with very little control. During a prior incident, driver-assist features (lane keeping assist) were active. Rain appeared to interfere with the sensors, and the system malfunctioned by steering incorrectly. The steeri... Read more
Incident date: Feb 4, 2026
The vehicle’s forward collision avoidance and adaptive cruise control radar sensor is mounted directly behind a plastic front emblem that can be removed in seconds without tools. This design allows easy theft of the radar unit, which immediately disables Honda Sensing safety systems including collision mitigation braking, adaptive cruise control, forward collision warning, and lane keeping assis... Read more
Incident date: Feb 4, 2026
This complaint involves a catastrophic engine failure in a 2018 Hyundai Tucson that appears to be part of a broader pattern of similar failures reported by other owners. Prior to failure, the vehicle exhibited excessive oil consumption and progressive engine performance issues. These symptoms have been widely reported by other consumers with the same vehicle, suggesting a systemic defect rather t... Read more
Incident date: Apr 9, 2026
I have gotten a notice that my "front left side marker light defective"
Incident date: Apr 25, 2024
Front passenger airbag sensor light stays on continuously
Incident date: Apr 25, 2024
When driving the transmission it shudders/hesitates when pressing the accelerator.
Incident date: Mar 12, 2026
The contact owns a 2023 Cadillac Escalade. The contact stated that while driving 69 MPH with the cruise control set, the vehicle started driving sluggishly and failed to maintain the set speed. The vehicle unintendedly decelerated to 62 MPH. The ‘High Oil Temperature” warning light illuminated, and the vehicle decelerated unintendedly to 55 MPH. The vehicle then lost automotive power, stalled,... Read more
Incident date: Apr 19, 2026
My truck is a 2025 Ford F150 STX with 5,900 miles on it. This truck was purchased new at River City Ford in Lavalette, WV The component in questions seems to be involved with the turbos and more specifically the wastegate that attached to the turbos. Also, yes, it would be available for inspection. I am unsure if it is a true safety concern as Ford says it is not and it is normal operation. Ho... Read more
Incident date: Apr 19, 2026
My truck is a 2025 Ford F150 STX with 5,900 miles on it. This truck was purchased new at River City Ford in Lavalette, WV The component in questions seems to be involved with the turbos and more specifically the wastegate that attached to the turbos. Also, yes, it would be available for inspection. I am unsure if it is a true safety concern as Ford says it is not and it is normal operation. Ho... Read more
Incident date: Apr 19, 2026
My truck is a 2025 Ford F150 STX with 5,900 miles on it. This truck was purchased new at River City Ford in Lavalette, WV The component in questions seems to be involved with the turbos and more specifically the wastegate that attached to the turbos. Also, yes, it would be available for inspection. I am unsure if it is a true safety concern as Ford says it is not and it is normal operation. Ho... Read more
Incident date: Mar 17, 2026
The infotainment/CMU system in my 2025 Mazda CX‑5 Carbon Edition has repeated failures that affect safe driving. Wireless Apple CarPlay frequently disconnects, freezes, or causes the screen and controls to stop responding. Navigation and audio alerts lag or fail, and the entire system has gone black once, requiring a hard reset. After one incident where all audio stopped working, I returned imme... Read more
Incident date: Apr 17, 2026
During high temperatures, the electronics in my car will shut off after a few minutes of driving. I will receive 2 possible messages on the display. Sometimes it says, “Ignition switch off, safely stop the vehicle,” or “Starter system faulty, please service vehicle.”
Incident date: Apr 17, 2026
Sunroof exploded when driving sounded like a shotgun. This is a known issue by kia.the glass blow upward.
Incident date: Apr 2, 2026
Since I bought the car the forward attention warning goes off constantly. I’ve taken it to the dealership multiple times. They took off my eztag, stated it was blocking my camera. This is not the issue. Now there are 56 cars ahead of mine. This will be the 3rd time for the exact same complaint. It affects everything in the car. My cruise control doesn’t work because of this issue. If you turn ... Read more
Incident date: Apr 2, 2026
My vehicle is only one month old. Bought brand new from the dealership. While I was driving down the road my sunroof spontaneity exploded. Nothing hit the sunroof, there was not prior crack or chip in it. I had the window closed but the cover open. It sounded like an explosion and then glass just rained down on top of me. Dealership is refusing to cover cost after spending almost $60,000 with them... Read more
Incident date: Dec 1, 2025
EPS rack and pinion failing at 140,000km. Steering gets tight when driving long distances and at higher speeds. Intermittent loss of power steering happening daily. This is super concerning safety wise as this happened when i was on the highway and could have been a serious accident. Not to mention I have to pay over $4000.00 to have this repaired.
Incident date: Dec 1, 2025
on 2/28/26 i experienced complete engine failure on my 23 Yukon. I was going 70mph on the highway when the engine kicked and and kicked into neutral. the car spent 6 weeks in the dealer to have the engine replaced. i picked up the car on Wednesday, 4/15. On 4/16, i was once again driving, as normal when it suddenly turned off and kicked into neutral. 1 day after I picked up the vehicle it is once... Read more