Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Jul 11, 2026
Purchased used 6/12/2026 at 188,882 miles from a franchised Chevrolet dealer. The integrated trailer brake system master fuse and passenger-side turn signal fuse were blown at delivery. When the fuses were replaced, the trailer brake system faulted and the failure disabled the ABS, traction control, and StabiliTrak (electronic stability control). Significant safety concern: with the master fuse bl... Read more
Incident date: May 4, 2026
The vehicle is in limp mode and is displaying a flashing check engine light with a P1326 powertrain code. The vehicle in question is a 2017 Hyundai Santa Fe Sport equipped with a Theta II 2.4L GDI engine at 118,000 miles. Per the service campaign T3G, listed on the NHTSA website, this vehicle is covered under warranty repair since it is a Theta II engine vehicle that is displaying an active P1326 ... Read more
GENESIS
G80
(2018) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE:SIGNAGE/SIGNAL RECOGNITION
Jul 9, 2026
Incident date: Jul 9, 2020
The contact owns a 2023 Ford Explorer. The contact stated that while driving from Pennsylvania to Ohio through the Pennsylvania Turnpike, the adaptive cruise control system was not functioning. The "Adaptive Cruise Control Is Not Available" warning message was displayed on the instrument panel. No warning lights illuminated. A dealer was made aware of the failure but informed the contact that adap... Read more
Incident date: Jun 8, 2026
Early turbo failure should be extended to newer vehicles not only up to 2018. I am experiencing turbo failure and there is no extended warranty for this repair.
Incident date: Jul 1, 2026
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, an abnormal knocking sound was heard coming from under the hood, and the RPMs independently increased. The "Check Engine Oil" warning light illuminated. The contact managed to pull over to the shoulder of the road, and the vehicle was towed to a local Midas shop, where it was diagnosed with total... Read more
Incident date: Jun 27, 2026
COMPONENT: Engine / Cooling System DESCRIPTION OF THE PROBLEM: My 2017 Ford Escape (1.5L GTDI EcoBoost engine, 83,891 miles) has been diagnosed by a Ford-authorized dealer (Apple Ford White Bear Lake, RO# 157692) with coolant intrusion into the engine cylinders. The dealer reports white/blue exhaust smoke on cold starts that dissipates after 10-20 seconds, and has recommended full short block rep... Read more
Incident date: Sep 1, 2024
The electronic gear selector on my 2020 Ram 1500 intermittently displays a "Shift to Park" warning while the vehicle is in motion, specifically during downshifting or braking. Each occurrence is accompanied by a physical jerk or lurch, consistent with the vehicle momentarily engaging an unintended gear. The warning clears without driver input. These events occur during active deceleration and repr... Read more
Incident date: Sep 1, 2024
The electronic gear selector on my 2020 Ram 1500 intermittently displays a "Shift to Park" warning while the vehicle is in motion, specifically during downshifting or braking. Each occurrence is accompanied by a physical jerk or lurch, consistent with the vehicle momentarily engaging an unintended gear. The warning clears without driver input. These events occur during active deceleration and repr... Read more
Incident date: Jun 28, 2026
Transmission is making a grinding noise in gear from 5 to 6 and sometimes from 3 to 4
Incident date: Jun 30, 2026
The contact owns a 2014 Mercedes-Benz CLA250. The contact stated that while driving at undisclosed speeds, the air bag warning light illuminated. The contact stated that there was an abnormal snapping sound coming from the vehicle. The vehicle was taken to a dealer where a code reader retrieved information that there was a fault with the SRS sensor. The contact was charged for a diagnostic test an... Read more
Incident date: Jun 30, 2026
The contact owns a 2022 Kia EV6. The contact stated that while driving approximately 6-7 MPH in the left-turn lane, the vehicle made an abnormal popping sound and stalled. The vehicle was pushed to the side of the road with assistance. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with Integrated Charging Control Unit (ICCU) failure. The ICCU was replaced, and t... Read more
Incident date: Apr 9, 2026
Driving my car one morning and the brakes went out. Pedal went all the way to the floor. I had to engage the emergency brake to stop.
Incident date: Jun 8, 2026
The sync touch responsive interface for climate control fails. This failure causes the system to repeatedly respond without prompt continually causing the driver to continually attempt to disengage the system causing a significant safety hazard. The chip in the system for the effected buttons is the component that fails. There is no solution. Replacement or upgraded interfaces are not available an... Read more
Incident date: Jun 25, 2026
The vehicle is at A&L Motors in Monroeville Pa. The vehicle has suffered a catastrophic, cascading electrical failure caused by a known manufacturing defect in the roof antenna seal. Rainwater entered the vehicle through the defective shark fin antenna seal and flooded the Telematics Control Unit(TCU). Because the TCU communicates directly with the main iDrive head unit via the vehicle's MOST/bus ... Read more
Incident date: Jun 24, 2026
ABS Module failure. Replaced ABS module with brand new Mopar replacement. ABS module still will not communicate with system. No traction control, cruise control, multiple lights in dash.
Incident date: Jun 24, 2026
ABS Module failure. Replaced ABS module with brand new Mopar replacement. ABS module still will not communicate with system. No traction control, cruise control, multiple lights in dash.
Incident date: Jun 24, 2026
#1. This vehicle uses a lot of oil !!! It burns through it like crazy I have to check the oil every other day. #2. When I come to a stop while driving and give it gas to take off IT WONT GO !!!!! It hesitates and when it does go it LUNGES FORWARD!! This is a huge manufacturer problem not a buyer problem. The engine is junk.! 3. I’ve called numerous places to get help. This car needs to be reca... Read more
Incident date: Dec 1, 2025
On June 23, 2026 around 3:30pm, we were driving 70 mph on an interstate (I40) and the panoramic sunroof spontaneously shattered on our BMW X3. We were not struck by anything and there was no inclement weather or extreme heat. The sunshade was pulled so we were not hit by the glass, but we were very much in danger. My baby was in the backseat and he would have had glass all over him. We had to ... Read more
Incident date: Jun 23, 2026
The contact owns a 2015 Ford Explorer. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Jun 23, 2026
Panoramic sunroof suddenly broke on my Mercedes GLE53 coupe while on a major highway. There was nothing near my vehicle when this happened. My children were in a car and this was a very scary moment for us. Mercedes will not cover the costs of Replacing the glass, forcing me to make a claim with my insurance. This is the first claim I’ve had to make in years. This is unfortunate.
Incident date: Jun 23, 2026
My 2022 Hyundai Tuscon came to a complete stop on the highway in Colorado twice in the last 2 months for no apparent reason. There weren't any obstacles or cars in front of me that would have caused the car to brake suddenly. I had passengers in the car and we were jolted forward. The air bags did not inflate and we were not hit from behind, but we could have been severely injured or killed. There... Read more
Incident date: Jun 6, 2026
I’ve had issues with the blind spot sensors. After driving a mile or two on open road, the warning pops up saying “Blind Spot sensors unavailable” then the lights on the mirror stay on. This was happening a few months ago so the right sensor was replaced. Now it’s happening again. In a vehicle that is two years old this shouldn’t be an issue.
Incident date: Jun 19, 2026
The Engine Control Module (ECM) malfunctioned. The dealer replaced it with a new one. When it malfunctioned, the car would not accelerate to a speed greater than 20mph. This was dangerous because I was driving on a state highway where the speed limit is 55mph, and I could have been rear-ended. Since having the ECM replaced, the car's performance has been fine. The Check Engine light did activate m... Read more
Incident date: Jun 19, 2026
The steering sticks, i.e. binds, when centered and requires excessive force to move it off center. The force/movement required to "unstick" the steering could inadvertently cause a lane or possibly a roadway departure as well as a crash into another vehicle. This issue, and its cause, have been diagnosed by Honda of San Marcos (Texas): "Verified concern, found internal failure in the power steer... Read more
Incident date: Jun 19, 2026
I purchased this 2026 Toyota RAV4 Plug-In Hybrid about two weeks before this incident. It had approximately 170 miles at the time. While driving at approximately 50 mph, it suddenly decelerated as though braking (without me pressing the brake pedal) and would not accelerate when I pressed the accelerator. At the same time, these warnings appeared: “Hybrid Startup Malfunction,” “Hybrid Syste... Read more
Incident date: May 16, 2026
I own a 2017 Ford Escape with the 2.0L EcoBoost engine. Beginning around December 2025 through January 2026, the vehicle began exhibiting symptoms consistent with coolant intrusion into the engine. Engine coolant continually disappears from the reservoir despite no visible external leak. However, at the time I did not know think it was a coolant intrusion. It wasn't until I took my car to the Ford... Read more
Incident date: May 19, 2026
While vehicle was at dealership service department for an oil change, dealer performed FCA (Forward Camera Assist) Update recall. After leaving dealership, the vehicle displayed several warnings. "Check Emergency Stopping function", "Smart Cruise Control disabled", and "Forward Safety system limited". This never happened previously, and these safety systems became disabled within two miles after l... Read more
Incident date: Apr 1, 2026
The electronic power steering intermittently fails while driving, especially during or after wet conditions. Without warning, the steering wheel becomes extremely stiff and difficult to turn, and a “Service Power Steering” message appears. The failure occurs at any speed and lasts about 1–3 minutes before returning to normal. This has happened multiple times under similar conditions. This ... Read more
Incident date: Jun 17, 2026
I own a 2022 Jeep Wrangler Unlimited Rubicon that is included in FCA Recall 21D (NHTSA Recall 26V-363). According to FCA, high resistance electrical activity in the electric hydraulic power steering pump connection may cause overheating of combustible materials and potentially result in a vehicle fire. FCA and NHTSA have advised owners to park affected vehicles away from structures and other vehi... Read more
Incident date: Jun 17, 2026
I own a 2022 Jeep Wrangler Unlimited Rubicon that is included in FCA Recall 21D (NHTSA Recall 26V-363). According to FCA, high resistance electrical activity in the electric hydraulic power steering pump connection may cause overheating of combustible materials and potentially result in a vehicle fire. FCA and NHTSA have advised owners to park affected vehicles away from structures and other vehi... Read more
Incident date: Jun 1, 2026
Since purchase, this vehicle has consistently had an issue with the fuel system. When I call GMC they state only use no ethanol fuel. I wouldn’t have bought this car if that was the case. The dealership never said that when I was buying it. We replaced the entire engine for $11,000 because of a torn radiator hose, overheating and cracked a gasket. Now, the car is refusing to drive, giving engi... Read more
Incident date: Jun 1, 2026
The contact owned a 2009 Chevrolet Malibu. The contact stated that while driving approximately 20 MPH, the driver's side curtain air bag erroneously deployed and struck the left side of the contact's head. The contact immediately pulled over to the side of the road. No warning light was illuminated before or after the failure. Police Officers arrived at the scene, but no police report was filed. T... Read more
1 injured
Incident date: Apr 1, 2026
The contact owns a 2024 GMC Sierra 1500. The contact stated while driving 70 MPH at night, the message “Press Engine Start Button” was displayed, and the vehicle lost power. The vehicle was coasted to an exit ramp. The contact stated that after coming to a complete stop, the vehicle started to operate as intended. The vehicle was serviced under NHTSA Campaign Number: 25V274000 (ENGINE AND ENGI... Read more
Incident date: Apr 1, 2026
I purchased fuel injectors from Ebay on 5/25/2026 who guaranteed direct replacement fit for my specific vehicle. The injectors failed within a few days of use causing a catastrophic fire and total loss of vehicle on 6/3/2026
Fire
Incident date: Jun 14, 2026
Fuel pump injector needs to be replaced at approximately 68,000 miles. Honda issued an extended warranty on fuel pump injectors for 2018-2019 models but refuses to cover replace it. Check engine light came on due to injector failure. This poses an extreme safety risk.
Incident date: Jun 14, 2026
On two separate occasions, documented with the dealership, while driving, the Jeep failed to accelerate and instead decelerated. On one occasion, this occurred while I was in a single lane on ramp merging onto a highway and reached approximately 45mph. On a separate occasion, I was just pulling out of my subdivision and reaching approximately 30-35 mph when the same issue occurred. Both times, I... Read more
Incident date: Jun 14, 2026
On two separate occasions, documented with the dealership, while driving, the Jeep failed to accelerate and instead decelerated. On one occasion, this occurred while I was in a single lane on ramp merging onto a highway and reached approximately 45mph. On a separate occasion, I was just pulling out of my subdivision and reaching approximately 30-35 mph when the same issue occurred. Both times, I... Read more
Incident date: Jun 14, 2026
Code P0747 the car jerked forward twice and did not accelerate. The engine light came on. GM said my truck was not covered under the special coverage because of my VIN although it’s got the same problem for the same truck listed
Incident date: Jun 14, 2026
I was driving at 45 mph and all of a sudden the screens went black as if the truck was turned off and the first thing I did was turn on the hazards because I didn’t know if the engine shut off either there was on coming traffic from both my front and back so I was scared my truck shut off 5-7 seconds later the screens turned back on and everything went back to normal but I was scared that my tru... Read more
Incident date: Jun 1, 2026
My 2014 Ford vehicle the steering wheel began to malfunction, then became worse. I took it to Pep Boys Mechanic, they showed me the recall for this issue. I will include the recall attached. The mechanic told me to call Ford they should fix this problem. I called Ford who said since our vin no was not indicated on the recall, but same year make and model are, cannot repair due to vin no not on re... Read more
Incident date: Jun 1, 2026
The contact owns a 2026 BMW X5. The contact stated that while attempting to start the vehicle, several warning lights illuminated, and the steering wheel seized. The vehicle was towed to the dealer, where it was diagnosed with an incomplete software update. The contact was informed that the software update needed to be performed. The vehicle was repaired. The contact was dissatisfied with the fail... Read more
Incident date: Jun 14, 2026
Windshield cracked on its own 5 days after purchase.
Incident date: Jul 1, 2024
The random ghost punches on the infotainment screen cause distractions while driving. It beeps and blares music without anyone touching it. Sometimes the screen goes dark and makes it hard to reset maintenance issues etc. Also, the car has braked really hard when getting on an off ramp from the interstate. Nothing in the road and lines clearly marked.
Incident date: Jun 1, 2026
I am reporting an auto dealership and its finance company for contract fraud, electronic profile manipulation, and using illegal repossession threats to cover it up. During my vehicle purchase, the dealership used deceptive bait-and-switch tactics. They altered my final contract numbers without my consent, hid account ledgers, and changed how my down payment was applied. Crucially, they entered f... Read more
Incident date: Jun 1, 2026
Passenger front door actuator\lock mechanism does not lock/unlock the door. There have been numerous lawsuits and yet NO RECALL for this very dangerous known problem. Please advise if there is any assistance from Toyota available to cure this defect that is well known to exist. I can be reached @ [XXX]. Thank you in advance for your assistance, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF... Read more
Incident date: Jun 1, 2026
While idling at a standstill (in a drive-thru queue), my 2018 Hyundai Tucson suddenly experienced a severe engine overheat, causing the vehicle's air conditioning system to immediately blow hot air and shut down. The vehicle was brought directly to an authorized Hyundai dealership (Chapman Hyundai on [XXX]) for an emergency inspection.The dealership's certified technicians confirmed that the elect... Read more
Incident date: Jun 9, 2026
UNKNOWN - however there were NO warning lights or any other indication of malfunction or to service the truck. I took the truck to an independent service center & they did a full inspection & I did receive an estimate for repairs.
Incident date: Oct 20, 2025
I have been experiencing what’s being called “ghost touches” on google. This is a known issue that needs to be addressed. Also VIN number starting with 1HGCV need to be added to the fuel pump recall list. I’ve had to change both systems.
Incident date: Nov 20, 2025
Less than 2 years old and under 50k miles. Car began to sputter and then shut off - no warnings received until the car shut off. Once able to turn back on (approx. 10 minutes) car went into limp mode. Was able to drive to a dealership where they received codes for fuel tank with no visible issues through a thorough service at the dealership. Dealership reprogrammed the car and indicated codes coul... Read more
Incident date: May 29, 2026
The contact owns a 2024 Hyundai Elantra. The contact stated that while driving 40 MPH, the tachometer, the odometer, and the power steering became inoperable, nearly causing the contact to drive off the road. Additionally, the turn signal lights were not functioning. All the warning lights were illuminated after the failure. The vehicle was taken to the local dealer, who was unable to duplicate th... Read more