Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,278 complaints for GENESIS
Incident date: Jul 11, 2022
While having brake hold feature enabled, with the auto start and stop system, the car rocks forward then backward before driving off, which leads to a sensation of whiplash for the driver as well as create a 1-3 unexpected delay in acceleration which almost caused an accident while turning on to a main road from a minor road. As well as lead to unnecessary strain on the neck. It appears to be an i... Read more
Incident date: Jul 11, 2022
While having brake hold feature enabled, with the auto start and stop system, the car rocks forward then backward before driving off, which leads to a sensation of whiplash for the driver as well as create a 1-3 unexpected delay in acceleration which almost caused an accident while turning on to a main road from a minor road. As well as lead to unnecessary strain on the neck. It appears to be an i... Read more
Incident date: Jun 7, 2022
On the top trim of the Genesis GV70, with the upgraded sport break and gas pedals the ergonomics for both pedals are horrible. The gas pedal in particular requires a significant amount of force to be depressed from a normal driving position in all drive mode (except the sport modes) resulting in pain and frequent muscle contract episodes while driving- which caused be to pull off on the soft shoul... Read more
Incident date: Jul 23, 2022
On Saturday July 23, 2022 around 6p.m. I was driving up Midvale Ave in Philadelphia, Pa, I hit a pothole and on the passenger side the strut shatter into pieces. I drove in the next day to Pep Boys to diagnosis the problem and the should me that the steering /suspension evaluation was done. I left because that had no idea when they could get the part for the car. (see attached pictures)
Incident date: Jul 23, 2022
On Saturday July 23, 2022 around 6p.m. I was driving up Midvale Ave in Philadelphia, Pa, I hit a pothole and on the passenger side the strut shatter into pieces. I drove in the next day to Pep Boys to diagnosis the problem and the should me that the steering /suspension evaluation was done. I left because that had no idea when they could get the part for the car. (see attached pictures)
Incident date: May 14, 2022
Both Michelin 225/40 ZR 19 Pilot Sport 4S front tires had severe "chunking", or tread peeling, on them after only 8,000 miles. Atlantic Tire (Bayamon, Puerto Rico), the sole distributor and service center of Michelin in Puerto Rico, informed me that approximately 30 other Genesis G70's had recently made warranty claims regarding the front tires with severe "chunking". They informed me not to driv... Read more
Incident date: Jul 13, 2022
The contact owns a 2017 Genesis G80. The contact stated that while driving approximately 65-70 MPH, the moon roof was closed and shattered. There was no impact to the moon roof to cause the failure. The contact took the vehicle to the dealer and was informed that the moon roof needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approxim... Read more
Incident date: May 14, 2022
On or about May 2022, and after on 8,000 miles driven, noticed severe "chunking", or tread peeling, on both front tires of my 2020 Genesis G70 purchased October 2020 from Genesis Puerto Rico, located at Plaza Las Americas, San Juan, Puerto Rico. The tread on both tires was coming apart to the point where you could see the metal underneath the treads. Driving this vehicle at high speeds without not... Read more
Incident date: May 14, 2022
On or about May 2022, and after on 8,000 miles driven, noticed severe "chunking", or tread peeling, on both front tires of my 2020 Genesis G70 purchased October 2020 from Genesis Puerto Rico, located at Plaza Las Americas, San Juan, Puerto Rico. The tread on both tires was coming apart to the point where you could see the metal underneath the treads. Driving this vehicle at high speeds without not... Read more
Incident date: Dec 26, 2021
The driver seat module was defective, it was replaced & is still not working properly. It works sporadically. The navigation system freezes sporadically, the instrument display panel gives incorrect information. The Speed Limit Display indicated "34" when the heated seat feature was turned on, but the posted speed limit was 55. Information sent to the vehicle by GCC was never located, not sure... Read more
Incident date: May 18, 2022
Popping and cracking sound since the 3rd day I owned the car- a new Genesis G70. It is now at the dealer for the 3rd time and they said the sunroof assembly may need to be replaced. I saw on a forum about Hyundais (Genesis is owned by the same) having issues with exploding sunroofs and the precursor was the sound I am experiencing. I am not alone as I saw on the Genesis forum MANY owners are ha... Read more
Incident date: Feb 1, 2021
The contact owns a 2018 Genesis G80. The contact stated that while operating the vehicle, the transmission would erroneously switch from drive(D) to neutral(N). The contact indicated that the failure mainly occurred after driving in reverse and then shifting to drive(D). Also, while driving at various speeds, the steering wheel remained seized and would not return to the center without additional ... Read more
Incident date: Feb 20, 2022
The contact owns a 2017 Genesis G90. The contact stated while the vehicle was turned off, locked, and parked in the driveway, he pressed the trunk release button on the key fob to open the trunk while he was standing behind the vehicle. However, the vehicle inadvertently rolled backward independently, and hit the contact, causing him to flip up in the air, and the contact fell down at the curb on ... Read more
Crash
1 injured
Incident date: May 1, 2021
The infotainment system, while using Apple Car Play, is operating erratically, and at its worst goes to a completely black screen that does not accept any input from the touchscreen. In order to correct this persistent issue, I am either required to switch input sources on the buttons multiple times, unplug the USB cord or perform these combined steps repeatedly to force the infotainment screen to... Read more
Incident date: Mar 29, 2022
The front windshield of the car is not sturdy. I have two road trips and a small stone hit the front windshield and is easily chipped. I have two experience with this kind of incident my speed was within normal range and other incident was city driving.
Incident date: Mar 28, 2022
While entering a parking space at approximately 5 mph the gas pedal stuck and accelerated causing the car to jump curb and hit a wall causing severe damage to car and driver.The engine was still rerving and had to be shut down after the incident.
Crash
1 injured
Incident date: Oct 6, 2021
The contact owns a 2020 Genesis G80. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that rodents had chewed through the soy-based wire coating. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer who provided the same diagnostic and repaired... Read more
GENESIS
G90
(2022) — FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
Apr 5, 2022
Incident date: Mar 1, 2022
Hello. We came within one foot of running over a jogger and had pedestrian avoidance activated. I read the owners manual and found disclaimer that PA does not work in dark and for other scenarios. The PDA is essentially a daytime pedestrian avoidance and does not work half the day. Indeed many other safety features such as lane keep assist do not perform as sales people disclosed. There needs to b... Read more
Incident date: Jan 21, 2022
My car hit a curb and the front strut insulator broke through the upper strut mount. The tire was blown but the wheel was undamaged. Repairs were made by a Genesis dealer. Was told it should have been a warranty repair, but the repairing dealer said no. I believe it should be a warranty item as I have heard about similar problem.01
Incident date: Mar 26, 2022
Feel difficulty for acceleration and could not drive over 30miles on freeway. it was very dangerous in freeway most cars passed over 70 miles and gave warning signs from the back. No warning signs, messages nor symptoms before. Request roadside towing service and received call from local dealer will take 3 weeks to take inspection for diagnosis. Called customer service several times and received a... Read more
Incident date: Mar 29, 2022
Seat belt does not retract properly. Often has slack and has to be tugged multiple times or pulled all the way out and then tugged with harder pressure to fully retract properly. This is not safe to drive around as the additional slack does not protect me in the event of a crash or accident. I took my car to the dealership to be repaired but was told I needed to book an appointment. The Service Ma... Read more
Incident date: Mar 28, 2022
There is a very bright section of chrome stripping on the dashboard, just below the control panel, that reflects light which looks like a lightening bolt directly across the windshield in the drivers viewing area. This happens when both sunlight and street lamps shine on the dashboard. It is very distracting and dangerous. Quite bright here in FL. It hasn't caused an accident "yet". The incide... Read more
Incident date: Jan 16, 2022
On 01/16/22 at approximately 2305 hours, I was driving north on PA 743. I was traveling approximately 40 MPH in a posted 55 MPH zone due to snowy weather conditions. One adult was in the front passenger seat, 2 children were in car seats in the rear driver and passenger side. The road was level and straight. Suddenly, for no apparent reason, every warning light in the dashboard illuminated at once... Read more
Crash
Incident date: Jan 16, 2022
On 01/16/22 at approximately 2305 hours, I was driving north on PA 743. I was traveling approximately 40 MPH in a posted 55 MPH zone due to snowy weather conditions. One adult was in the front passenger seat, 2 children were in car seats in the rear driver and passenger side. The road was level and straight. Suddenly, for no apparent reason, every warning light in the dashboard illuminated at once... Read more
Crash
Incident date: Jan 16, 2022
On 01/16/22 at approximately 2305 hours, I was driving north on PA 743. I was traveling approximately 40 MPH in a posted 55 MPH zone due to snowy weather conditions. One adult was in the front passenger seat, 2 children were in car seats in the rear driver and passenger side. The road was level and straight. Suddenly, for no apparent reason, every warning light in the dashboard illuminated at once... Read more
Crash
Incident date: Mar 16, 2022
We took the vehicle in for the ABS recall on the 2020 Genesis G80 [XXX] The Dealer changed the Fuses and told me the fuses where changed from a 10 amp to a 20 amp fuse. This seems to be the wrong way to go for a defective ABS module. Then they told me it is ok to park the car in the garage. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Feb 16, 2022
My trunk iced over and I accidentally hit the key fob to release the trunk. Next time I go to access the trunk, to my surprise, it does not open. I tried the key release, dash release, manual key unlock, and interior emergency trunk release - none worked. There was no way the to access the trunk. I had to wait a few weeks to take it to the dealer and I’m now sitting here waiting for the re... Read more
Incident date: Mar 10, 2022
THIS CAR STARTED TO SHOW ENGINE PROBLEMS, WHEN TRYING TO DRIVE THE CAR BEGINS TO SHAKE A LOT AND LOUD NOISES AND A LIGHT SHOWING AN ENGINE MALFUNCTION POPS UP. WE HAVE CONTACTED HYUNDAI/GENESIS ABOUT THIS. THEY SAID IT WAS A SOFTWARE ISSUE AND NEEDED AN UPDATE.SEEMS LIKE PROBLEM GO AWAY. NEXT DAY , THE EXACT SAME PROBLEMS STILL EXIST. IT FEELS UNSAFE TO DRIVE THE THIS VEHICLE AS I AM WORRIED WHAT ... Read more
Incident date: Feb 22, 2022
Unkown. My genesis G80 sport "ghost brskes". While driving all is call and fine. But when I initiate the brakes to come to a full stop gradually.... I will feel the vehicle apply extra brakes than which I am apply. And this happens consistently.
Incident date: Feb 22, 2022
Unkown. My genesis G80 sport "ghost brskes". While driving all is call and fine. But when I initiate the brakes to come to a full stop gradually.... I will feel the vehicle apply extra brakes than which I am apply. And this happens consistently.
Incident date: Oct 20, 2021
The contact owns a 2019 Genesis G70. The contact stated while the vehicle was stationary at the residence, the contact stated that it was difficult to select gear. The contact stated no warning light was illuminated. The contact also stated while driving at 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was able was to restart the vehicle and drove to... Read more
Incident date: Jan 20, 2022
Glass in front of the moon roof exploded outward. Corners where collapsed inward. Traveling aprox. 50 mph. Clear sunny day. No traffic in front or behind. My first thought was flat tire. Glass was standing straight up with a 2 in gap in the center. The next one may completely leave the vehicle and cause an accident. Not looking for reimbursement. Paid by insurance. I think there was some sort of p... Read more
Incident date: Jan 20, 2022
Glass in front of the moon roof exploded outward. Corners where collapsed inward. Traveling aprox. 50 mph. Clear sunny day. No traffic in front or behind. My first thought was flat tire. Glass was standing straight up with a 2 in gap in the center. The next one may completely leave the vehicle and cause an accident. Not looking for reimbursement. Paid by insurance. I think there was some sort of p... Read more
Incident date: Feb 22, 2022
Genesis 2021 GV 80 2.5 4 cylinder. Engine light on for the 3rd time. previous fixes did not fix the problem. Reported it to the corporate office. Still waiting after one week to have some one contact. No resolution to the problem yet.
Incident date: Jan 6, 2022
The G80 is equipped with a bluetooth system that should read incoming text messages while in drive. (see https://www.youtube.com/watch?v=cxfPQ37jJbI&t=6s) Instead, after I select "Listen" the car tells me "unavailable while Driving." When I close this system message, the display shows the first several words of the text message - allowing me to read the message while in Drive. This is unsafe. My ... Read more
Incident date: Aug 25, 2021
This car had a lack of power since inception. The transmission had a horrible grinding sound during the upshift and down shifting of the transmission. Hyundai Corporation did replace the transmission but the grinding sound is not completely gone. The check engine light is currently on and has appeared for the second time with less than 6K on the odomoter. I have scheduled another appointment to ta... Read more
Incident date: Feb 2, 2022
The sunroof spontaneously shattered while driving, around 50mph. It was about 40 degrees Fahrenheit outside. No other vehicles were in the immediate vicinity and nothing was above me at the time. Glass showered into the vehicle and onto me, along with a loud boom, comparable to a shotgun shell. This could very likely have caused an accident in other conditions or if anyone else was nearby. Though... Read more
Incident date: Dec 9, 2021
I purchased a 2022 Genesis G80 RWD 2.5T Prestige. After driving the car for less than 500 miles I got a message on my dash board that said " Check Lane Change Assist Function" it had a picture of the road and a left and right arrow on, along with a triangle and the information icon inside it. After 20 seconds the 15.5 Navigation screen goes completely blank. The screen controls more than the Navig... Read more
Incident date: Dec 9, 2021
I purchased a 2022 Genesis G80 RWD 2.5T Prestige. After driving the car for less than 500 miles I got a message on my dash board that said " Check Lane Change Assist Function" it had a picture of the road and a left and right arrow on, along with a triangle and the information icon inside it. After 20 seconds the 15.5 Navigation screen goes completely blank. The screen controls more than the Navig... Read more
Incident date: Dec 9, 2021
I purchased a 2022 Genesis G80 RWD 2.5T Prestige. After driving the car for less than 500 miles I got a message on my dash board that said " Check Lane Change Assist Function" it had a picture of the road and a left and right arrow on, along with a triangle and the information icon inside it. After 20 seconds the 15.5 Navigation screen goes completely blank. The screen controls more than the Navig... Read more
Incident date: Dec 16, 2021
The contact owns a 2021 Genesis GV80 equipped with Pirelli Tires, Tire line: Scorpion STR, Tire Size: 265/55/R19, DOT Number: (N/A). The contact stated that while the vehicle was parked, the front passenger's side tire had an inner sidewall blowout. The tire was not replaced. The manufacturer was made aware of the failure and referred the contact to two dealers. The tire and vehicle failure mileag... Read more
Incident date: Oct 18, 2021
The contact owns a 2018 Genesis G80. The contact stated the rear driver’s side door failed to lock or unlock. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear driver’s side door latch to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was 66,590.
Incident date: Oct 1, 2021
275.35r19 96w Continental Procontact TX Between 12-15k miles I had my two front tires form sidewall bubbles. The first bubble resulted in a blowout. Now at about 24k miles I'm told by the dealer the tread on my rear tires is almost gone. One rear tire, also, loses air monthly. I drive mostly locally and my longest trips are not greater than 70miles. I park in my driveway rarely where anything can... Read more
Incident date: Oct 13, 2021
Whenever I make a prolonged right hand turn the steering wheel sticks in that position until it is MANUALLY returned to center. For example, taking an on-ramp than is a large ‘U’, the vehicle steering wheel ‘sticks’ in the turned position to the right. I can take my hand off the wheel and it stays there until it is forcibly turned back to center. This has been going on since I owned the ve... Read more
Incident date: Sep 30, 2021
In the last 8,000 miles the car has stopped cold (about 15 times) when pulling out from a stop. When pulling out the car goes about 3 feet and stops dead. The gas pedal is dead for 1-2 sections, then it responds. The car has almost killed me and my wife several times. The car is under warranty and has been to dealer's service departments 3 times. They claim the computer does not show anything. ... Read more
Incident date: Sep 30, 2021
The contact owns a 2020 Genesis G80 Equipped with Continental tires, Tire line ProContact Rx. Tire size 275/35R19, Dot number afbnd7vn2419, these two tires were located at the rear passenger side and the rear driver’s side. The contact also wanted to note that the passenger front side and the driver’s front tires also failed those tires were also Continental tires, Tire line ProContact Rx, tir... Read more
Incident date: Aug 16, 2021
In general, when you release your grab from the steering wheel, it automatically return to a straight position, but when I steer my vehicle to the right then steering wheel is fixed in to the right position and not turning back, only way to steer in the front direction is using your force to steer it, which means if I failed to steer the wheel into the straight position then my car will get out of... Read more
Incident date: Sep 15, 2021
The contact owns a 2021 Genesis GV80. The contact stated that while stopped at a turning lane, the engine warning light was illuminated. The engine control system warning message had appeared on the display screen. The contact also received an email from the manufacturer that a possible condition had been detected within the engine control system and a full check was needed whenever convenient wit... Read more
Incident date: Dec 20, 2020
The contact owns a 2019 Genesis G80 equipped with Continental Tires, Tire Line: Conti Pro Contact, Tire Size: 245/40/R19, DOT Number: (not available). The contact stated that he had experienced a tire blowout on the passenger side front tires on two separate occasions. On the first occasion, while driving 60 mph, the passenger’s side front tire had a blowout. On the second occasion, while drivin... Read more
Incident date: Mar 10, 2021
The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 21V160000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The m... Read more