Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,278 complaints for GENESIS
Incident date: Oct 18, 2022
The contact owned a 2021 Chevrolet Silverado 4500HD. The contact stated while the vehicle was parked, the contact noticed that the front end of the vehicle under the hood was in flames. The fire department was able to extinguish the fire. No police report was filed. No one was injured. The vehicle was towed to the salvage lot. The vehicle was not diagnosed. The manufacturer was not contacted. The ... Read more
Fire
Incident date: Apr 24, 2023
The sunroof exploded while driving causing glass to fall into the cabin onto the driver and passenger seats (while driving at highway speeds) and glass shards flew off the back of the car. The car has not been repaired as of yet. The Subaru dealership told me this has happened 4 times this year in my small town alone. I am currently working with insurance to get the glass replaced. The Subaru deal... Read more
Incident date: Mar 3, 2023
The contact owns a 2019 Ford Fiesta. The contact stated while at a complete stop at the traffic light, the vehicle inadvertently lunged forward and crashed into the rear of another occupied vehicle. There was no warning light illuminated. The air bags did not deploy. There were no injuries sustained. A police report was filed. The contact was able to continue driving. An unknown dealer was notifie... Read more
Crash
Incident date: Mar 3, 2023
The contact owns a 2019 Ford Fiesta. The contact stated while at a complete stop at the traffic light, the vehicle inadvertently lunged forward and crashed into the rear of another occupied vehicle. There was no warning light illuminated. The air bags did not deploy. There were no injuries sustained. A police report was filed. The contact was able to continue driving. An unknown dealer was notifie... Read more
Crash
Incident date: Apr 11, 2023
New vehicle. When start the generator gasoline spews out onto ground. Oman 2800.
Incident date: Apr 14, 2023
I own a 2023 Tundra, 4601 miles at the time of incident. While driving at 55mph, the driver's rear tire experienced a blowout. Upon examination, an approximately 100mm vertical split in the sidewall of the tire was evident. Photographs at the time of the incident show no impact to the tire from road debris, nor had I noticed any impacts that would have caused the failure. I had driven all 4601 mil... Read more
Incident date: Apr 15, 2023
The contact owns a 2012 Land Rover LR2. The contact stated that the vehicle failed to start. While driving at an undetermined speed, the brake caliper detached from the vehicle. Additionally, the GPS was blinking. The ABS, engine, and battery warning lights were illuminated. The transmission fault and low engine performance messages were displayed. The vehicle was taken to an independent mechanic ... Read more
Incident date: Apr 13, 2023
Drivers side rear door is stuck shut. After some research, there is no manual release. This is a significant safety issue and needs to be resolved for all cars that lack the release. I shouldn’t have to visit a service center to open a door. I will refrain from having rear passengers in the car as this is a blatant safety risk.
Incident date: Mar 1, 2023
On March 15, 2023, I was driving on clear, dry pavement at approx. 50 mph when I heard a loud bang from the rear of my Honda CR-V and almost lost control of my steering. I maintained enough control to stay on the roadway and brought the car to a stop after about 200 yards. I had the car towed to my regular mechanic who told me that the suspension had fallen away from the frame of the car and it ... Read more
Incident date: Mar 24, 2023
The ABS module has to be replaced!
Incident date: Mar 22, 2023
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by... Read more
Incident date: Mar 22, 2023
I have persistent transmission problems documented on multiple dealer visits where I purchased the vehicle. The first one was after 6000 miles. A large clunk sound and vibration occurred after shifting gears in the 30 mph range. The dealer told me this was a know issue related to the transmission manufacturer lubricant conflicting with the GMC transmission fluid. They did a flush and replace and f... Read more
Incident date: Mar 22, 2023
Vehicle would not start after turning off the motor! This has happened 3 times until it would not start at all, which left myself and young girls stranded for 2 hrs until AAA arrived! The battery is good but something is draining the battery!!! Will take to Subaru dealership to diagnose the problem!
Incident date: Mar 18, 2023
I bought the vehicle used and I was told that it ran fine and there were no issues with the automobile. And then it started having warning issue lights and then I started having problems with steering and holding in the road and it begain popping when I turn the vehicle to the left . And then the recall with the fuel tank I am scared of the vehicle and I do carry children in it. The used car lot I... Read more
Incident date: Feb 22, 2023
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or... Read more
Incident date: Feb 22, 2023
I have had all 3wheels bend 1 wheel blow apart with in 7 months of owning the car . With in 15000 miles .
Incident date: Feb 22, 2023
The contact owned a 2014 BMW X3. The contact stated that while driving at approximately 35 MPH, she lost control of the steering wheel, the vehicle suddenly jerked to the left, and she crashed into a cement light pole. The Chassis Stabilization warning light was illuminated intermittently. The driver's side air bag had deployed. The contact stated that she hit her head on the steering wheel but ha... Read more
Crash
1 injured
Incident date: Mar 1, 2023
Driving on a road trip from Norfolk to Louisville from military duty and the car lost power suddenly on the highway at night. Very scary. Had been averaging about 72 mph. Absolutely no reason for it. 36 degrees outside in the middle of rural KY. Awful experience. Likely gonna need to get towed.
Incident date: Dec 15, 2022
The contact owns a 2022 BMW I4. The contact received notification of NHTSA Campaign Number: 23V026000 (Back Over Prevention, Forward Collision Avoidance) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware ... Read more
Incident date: Mar 6, 2023
Electric power steering goes out without any warning. I took my car to the dealership to get rotors and tire rods put on.Go pick up my car, soon as I pull off the lot get down the road my car is pulling to the pulling to the right. I keep driving, it's pulling to the left. I took the car back and told them my car is doing something weird. The tech gets in the driver seat and I get in the passenger... Read more
Incident date: Mar 6, 2023
Electric power steering goes out without any warning. I took my car to the dealership to get rotors and tire rods put on.Go pick up my car, soon as I pull off the lot get down the road my car is pulling to the pulling to the right. I keep driving, it's pulling to the left. I took the car back and told them my car is doing something weird. The tech gets in the driver seat and I get in the passenger... Read more
Incident date: Mar 10, 2023
While driving down major highway the engine failed and the electrical system started blinking and I lost all power. No warning, dashboard just lit all up and engine seized up.
Incident date: Mar 1, 2023
The vehicle at close to the end of the powertrain warranty of 5 year 60,000 miles had the transmission go out. The actual mileage was 55,733. There were no actual dashlights lights prior to the incident. Basically the vehicle would actually go into reverse. The vehicle was then taken to a repair shop for an expensive replacement. The transmission shifter was also needing replacement. Two wheel ... Read more
Incident date: Dec 13, 2022
After my test, here's what I found: If the cruise control is Off and you press and hold the cruise control button for more than 2 seconds, the speed limit function activates as indicated by the "Limit" indicator on the multi-function display. In this mode, if the vehicle speed exceeds the limit speed and you press on the gas, the power is immediately cut off, and you can't accelerate. If the ve... Read more
Incident date: Dec 13, 2022
The dashboard on the car has melted and caused reflection on the windshield impacting the visibility. I was unable to see the road due to the reflection caused by the melting and sticky dashboard on the windshield. My safety is at risk while driving due to the reflection and glare on the windshield. The smell from melting dashboard is also a concern for myself and family including the infant. The ... Read more
Incident date: Dec 13, 2022
The windshield pillar trim flew off the vehicle traveling 60mph down a highway. It was sudden and loud which was extremely distracting. The windshield pillar trim caused the vehicle behind to swerve. Part of the weather stripping which was attached to windshield pillar trim remained halfway on the vehicle flapping in the wind, scratching the vehicle. Driver had to pull over and remove the flapping... Read more
Incident date: Feb 21, 2023
The instrument panel is flashing all alerts when the car is off. I am able to drive the car. It is unknown which component has malfunctioned. Several Honda owners on Google say to check the fuel injectors. I am hoping you all can assist me with that. My safety was put at risk as the alarm goes off randomly when the car is off. It is bothersome at my workplace. I am afraid to drive the vehicle. One... Read more
Incident date: Feb 21, 2023
The contact owns a 2016 Fiat 500X. The contact stated that on multiple occasions, the vehicle would not start, and the vehicle had to be jumped. Additionally, while driving at various speeds, the vehicle would stall without warning. The vehicle was towed to the local dealer who diagnosed that the battery was faulty and needed to be replaced. The battery was replaced; however, immediately after ret... Read more
Incident date: Feb 21, 2023
Engine light came on, code it was showing was P0302. Took it to the mechanic the next morning. The shop said there is coolant leaking into the engine and the only repair to be had is to get an entire new engine. We purchased the edge used with about 72,000 miles within the last month. Upon further research, it seems that coolant leaking into the edge in the 2015-2018 models is very common, yet the... Read more
Incident date: Feb 21, 2023
The contact owns a 2015 Kia Forte. The contact stated that on several occasions while driving at undisclosed speeds, the rear driver's side brake light failed. No warning lights were illuminated. Additionally, the contact stated that she previously replaced the rear driver’s side brake light three times. The vehicle was taken to the dealer where it was diagnosed that the rear driver’s side tai... Read more
Incident date: Mar 25, 2022
Car won’t shift gears just stuck on park. Battery reduced.
Incident date: Nov 9, 2022
My tie rod broke on me 3 days ago
Incident date: Nov 9, 2022
My tie rod broke on me 3 days ago
Incident date: Jan 28, 2023
The vehicle was acting weird and not providing power in the way that I would expect it when accelerating. If the vehicle cannot accelerate, I am at risk because I may be merging into traffic and a car could hit me. I tried calling the dealer but they don't have a solution to the problem yet. It is a safety recall but they don't have a way to fix it. There's also a lawsuit that I'm not related to... Read more
Incident date: Nov 26, 2022
Same problem that many others have reported. Took car dealer for a battery. Was told subframe is rusted and about $5000 to fix and that if not fixed could lead to car failure. 1) Why has Mercedes not informed the many thousand 2010-2014 C-Class and E-Class drivers affected by this dangerous defect. Many do not take their cars to the dealership for service anymore and could miss the problem until... Read more
Incident date: Oct 28, 2022
the buckle for the front passenger and back driver do not work properly. The buckles will not latch. It has not been confirm by a dealer because when i called to ask about repairing it and cost for parts I was told the part is discontinued and there is not another option for a replacement. 2 of the 5 have stopped working in the last 3 months. It puts my life and other passengers life's in danger e... Read more
Incident date: Oct 28, 2022
ALL the warning lights came on, including brakes, power steering, lane keeping assistance, lane departure warning, and others, indicating the car should be stopped immediately regardless of traffic or conditions. I do not know if the functions were also impaired or if was simply false alarms. I understand this is typical of this auromobile.
Incident date: Jan 13, 2023
2015 DODGE DART. THE CONSUMER STATED UPON PURCHASE THERE WAS ONLY ONE KEY FOB PROVIDED, PROBLEMS WITH THE WIPER MOTOR, AND FRONT STRUTS WENT OUT AFTER 2 WEEKS OF PURCHASE.
Incident date: Jan 27, 2023
The issue started 1/24/2022 9:30pm when the car steering wheel buttons features where off and 2 warning lights on. All self driving mode assistance where off. I took the car to Nashua Hyundai 140 Daniel Webster Hwy, Nashua, NH 03060 tel 603- 888- 8080, i believe was the week of the 31, and they ordered the 3 parts. They told me it was safe to drive the car. During Saturday 1/21 I drove to NYC to m... Read more
Incident date: Jan 27, 2023
The underbelly material blew off the RV, along with other insulation material, while driving on the Interstate. I was driving under the speed limit and in the far right lane. The material blew across the other lanes of traffic and, luckily, did not cause an accident. The same issue occurred less than a year ago and I had just got the RV back from the repair facility at Camping World in Albuquer... Read more
Incident date: Jan 27, 2023
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11504269*DJR ******* DELETE VOQ *******
Crash
2 injured
Incident date: Nov 3, 2022
The contact owned a 2004 Ford Ranger. The contact stated that his daughter was involved in a head-on collision; however, the air bags failed to deploy. The contact's daughter sustained injuries to her knee and received medical attention. A police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The ... Read more
Crash
1 injured
Incident date: Nov 3, 2022
On January 25, 2023 there was snowfall in my area. While driving as snow was falling, while the wipers were engaged, the wipers suddenly stopped moving. I tried my best to safely pull over to the side of the road and sat for hours until the weather conditions improved and I could see through the windshield before I could drive off. My child was in the vehicle after being picked up from school. I c... Read more
Incident date: Jan 29, 2023
Driver door swung open while driving and then would not stay latched. Door frequently will not latch.
Incident date: Jan 16, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? Code: B1018, OCS Sensor failure in passenger seat which controls the passenger airbags. Passenger side airbag light kicks on thinking there is a "child" or something light in the front seat which disables the airbag. How was your safety or the safety of others put at risk? Passenger side airbag l... Read more
Incident date: May 27, 2022
The contact owns a 2021 Ford Explorer Hybrid. The contact stated that while driving at various speeds, the electronic "lift gate ajar" warning was activated; however, the liftgate was not open. The vehicle was taken to the local dealer who adjusted the liftgate striker, and the failure was remedied; however, the failure reoccurred. Additionally, while driving at speeds between 5 - 20 MPH, the vehi... Read more
Incident date: Sep 10, 2022
While driving the vehicle out of the garage the brakes locked up. The vehicle would travel only a couple feet in forward or reverse before it came to a halt. The vehicle needed to be towed to the dealership. Had this vehicle been on a highway the failure of the braking system causing it to come to halt could have caused a catastrophic accident.
Incident date: Sep 10, 2022
Took my car in for oil change and tire rotation. I was called that all 20 of my lug nuts have to be replaced due to swelling. For $180, which I’ve never in my life had to replace the lug nuts on any other vehicle I’ve owned. Not just one but all 20 need to be replaced.
Incident date: Dec 26, 2022
The infotainment system on my GV80 works for 5 minutes and shuts down. The lane change warning light and front collision warning goes on and off while driving. the back-up camera and warning stopped working. When you park the vehicle, it takes at least it takes 10 minutes to completely shut down
Incident date: Dec 26, 2022
The infotainment system on my GV80 works for 5 minutes and shuts down. The lane change warning light and front collision warning goes on and off while driving. the back-up camera and warning stopped working. When you park the vehicle, it takes at least it takes 10 minutes to completely shut down