Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Dec 15, 2023
Leaking panoramic sunroof only when it rains. I have taken it for the 5th time and you can’t drive it in the morning or when any condensation comes inside because u can’t see out of the windows at all. It smells awful and it’s a lot of water! It has ruined the touchscreen . I have been paying out of pocket trying to get this fixed. There should be a recall!
Incident date: Dec 15, 2023
Leaking panoramic sunroof only when it rains. I have taken it for the 5th time and you can’t drive it in the morning or when any condensation comes inside because u can’t see out of the windows at all. It smells awful and it’s a lot of water! It has ruined the touchscreen . I have been paying out of pocket trying to get this fixed. There should be a recall!
Incident date: Dec 15, 2023
The contact owns a 2017 Ram 1500. The contact stated that while driving at 30 MPH, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The contact was able to drive to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 205,000.
Incident date: Nov 21, 2023
The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the service 4WD drive warning light illuminated momentarily and then disappeared. The vehicle was taken to the local dealer, where it was diagnosed that the power take-off unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure wa... Read more
Incident date: Dec 2, 2023
On 12/15/2023 I brought my 2021 Toyota Sienna, as described above, to Waites Toyota Dealership located in Watertown NY, because of a brake issue. Over the past month or so, when braking, we have experienced a jolt of power after decelerating despite keeping the brake pedal being depressed. A representative from Waites Toyota Service Department took the vehicle for a test drive and experienced the ... Read more
Incident date: Nov 10, 2023
Power steering very stiff and difficult to steer vsc light on and air bags light goes on and off and unknown cause.
Incident date: Nov 20, 2023
The contact owns a 2017 Ford Focus. The contact stated that after her daughter refueled the vehicle at the gas station, the vehicle failed to start. The contact stated that the vehicle started after several attempts. The contact stated that the vehicle was experiencing rough idling. Additionally, the contact stated that while her daughter was making a right turn and merging onto a ramp, the vehicl... Read more
Incident date: Nov 17, 2023
Steering at high speeds snaps or almost feels sticky. This probably has to do with lane keep assist. Even when the feature is turned off, the steering still snaps when slightly turning the steering wheel. Definitely an issue that many, many owners complain about. Probably needs a software update to correct the issue.
Incident date: Nov 17, 2023
The power steering completely went out. I could not turn my truck safely. Manual steering was wat too hard to turn. Had my truck towed. Now the dealer tells me I can't get a new electric steering rack for 3 months or more. The vehicle is unsafe to drive!
Incident date: Nov 17, 2023
Truck uses an excessive amount of oil that would not be corrected by Ford. Due to this issue the truck failed to operate normally. It stalled in the middle of an incredibly busy intersection, causing traffic back up as well as increase safety concern for the drive of the truck as well as other drivers on the road. This has happened multiple times. Ford is aware of the engine oil consumption issue... Read more
Incident date: Nov 27, 2023
The contact owns a 2016 Nissan Rogue. The contact stated that while driving at approximately 35 MPH, the vehicle shut off independently. The vehicle was immediately restarted and operated normally. The contact stated that the failure had occurred on another occasion. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The failure mileage was 30,00... Read more
Incident date: Nov 29, 2023
Nov 5, 2023 my wife , son and my self traveled to Las Vegas for a family party. 2 days prior to our trip I got a tune up. On the day in question after traveling 1 hour and about 20 minutes to Las Vegas the car made a noise as if something fell off the engine next came on the oil light followed with smoke from the car. Thankfully I was able to get over where the car completely shut off and has not ... Read more
Incident date: Nov 29, 2023
The contact owns a 2015 Chrysler 200. The contact stated while attempting to drive from a complete stop, the vehicle was shifted into drive(D); however, the gear shifter independently shifted back to neutral(N) and remained stuck. Additionally, the electronic parking brake engaged independently. The parking brake, the brakes, and the traction control warning lights were illuminated. The vehicle wa... Read more
Incident date: Sep 11, 2023
The driver side sliding door will not open all the way and gets stuck even when the power door is not engaged. The passenger side sliding door often gets stuck and will not release when the power door button is pushed.
Incident date: Nov 21, 2023
steering wheel at times will momentarily get stuck and require added force to overcome resistance. This happens every time the vehicle is driven but it is mostly suttle. On one occasion correction resulted in the vehicle leaving the lane I was traveling in. There were no warning notifications from the vehicle.
Incident date: Nov 20, 2023
The Camera/sensors are defective and are dying. My vehicle is less than 2 years old and all these features are not working. Honda is saying I need to replace the camera out of my own pocket. I'm seeing online that this is a common problem to a lot of Honda owners
Incident date: Nov 17, 2023
Engine keeps losing oil level when no leaks found which causes transmission and engine to act making weird noises when gas pedal hit when driving car. Transmission is making weird noises like it is slipping when driving when gas pedal is pressed down. A settlement with Nissan was reached due to a class action lawsuit as car is having the issue as car pass 120000 mileage limit when issue started.... Read more
Incident date: Jun 25, 2023
The contact owns a 2019 Jeep Compass. The contact stated while attempting to accelerate, the vehicle was jerking while accelerating. The check engine warning light was illuminated. The contact stated that the vehicle had since failed to exceed 10 MPH while driving. The vehicle was taken to the dealer who diagnosed that there was an unknown leak within the vehicle. The vehicle was not repaired. The... Read more
Incident date: Oct 3, 2023
The contact owns a 2021 Kia Sorento. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. The contact stated there was no warning light illuminated. The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of ... Read more
Incident date: Jul 26, 2023
The contact owns a 2023 Honda HR-V. The contact stated that after entering the vehicle and closing the door, the rear windshield shattered without impact. The vehicle was taken to the local dealer, who referred the contact to a glass center. The vehicle was not diagnosed or repaired. The vehicle was taken to a glass specialist, who stated that the glass was on backorder. The manufacturer was not c... Read more
Incident date: Jul 26, 2023
The contact owns a 2023 Honda HR-V. The contact stated that after entering the vehicle and closing the door, the rear windshield shattered without impact. The vehicle was taken to the local dealer, who referred the contact to a glass center. The vehicle was not diagnosed or repaired. The vehicle was taken to a glass specialist, who stated that the glass was on backorder. The manufacturer was not c... Read more
Incident date: Jul 26, 2023
The contact owns a 2016 Ford Edge. The contact stated that the Evaporative Emission Control (EVAP) system was previously replaced. The contact stated that a month later, the check engine warning light illuminated. The contact stated while driving at various speeds, the vehicle was shuddering abnormally. The contact stated that the failure also occurred while coming to a complete stop. Additionally... Read more
Incident date: Nov 15, 2023
The contact owns a 2022 Ford F-150. The contact stated that while driving at various speeds, the parking brake independently activated with the brake warning light and "Parking Brake Engaged," and "Collision Alert" messages displayed. The vehicle had been taken to the dealer on several occasions where they vehicle was serviced under warranty; however, the failure returned soon after repair. Additi... Read more
Incident date: Nov 15, 2023
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V735000 (Back Over Prevention), 22V255000 (Power Train), and 23V675000 (Power Train) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonabl... Read more
Incident date: Nov 15, 2023
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V735000 (Back Over Prevention), 22V255000 (Power Train), and 23V675000 (Power Train) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonabl... Read more
Incident date: Oct 12, 2023
The contact owns a 2017 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the Steering Assist Reduced message was displayed. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximatel... Read more
Incident date: Oct 17, 2023
The component that has failed is the ABS antilock brake pump. Many Ford fusions of the same year (2010) have a recall for this. However, according to my vin, there is no recall. The antilock brake system completely locked up while driving there were no prior incidents. No brake lights no inclination that the antilock brake pump had any issues. When the antilock brake pump stopped working, it almos... Read more
Incident date: Oct 17, 2023
I’ve owned this Lightning for only four months. When I started it this morning, the digital instrument display would not work. Without it, I have no speedometer, odometer, battery temp, battery charge, or other displays.
Incident date: Oct 27, 2023
“Battery Charging System” (alternator/battery issue) We’ve owned this car for almost 3 years and are on our 4th new alternator and 6th new battery. After further research this seems to be a constant issue with Chevy Traverses. Each time this light has come on, our car has fully shut off in the middle of the road on the way to a mechanic shop. Power steering, lights, locks, doors. Nothing... Read more
Incident date: Jul 10, 2023
I started getting the error Electric Vehicle System error in my month old Ioniq 5. After driving a few miles, the air conditioning stopped working completely. And after a few more miles, the vehicle started to throttle down the speed to 20-25mph that too on the I95 with a 65mph speed limit. Had to turn on the emergency lights and drive slowly till I reached my destination. After googling for a whi... Read more
Incident date: Jul 10, 2023
I started getting the error Electric Vehicle System error in my month old Ioniq 5. After driving a few miles, the air conditioning stopped working completely. And after a few more miles, the vehicle started to throttle down the speed to 20-25mph that too on the I95 with a 65mph speed limit. Had to turn on the emergency lights and drive slowly till I reached my destination. After googling for a whi... Read more
Incident date: Jul 10, 2023
A coolant hose leaked in transmission and shorted tcm causing total transmission failure and totaling out vehicle
Incident date: Oct 21, 2023
My car has been parked due to problems starting. I have had mechanics look at it and it is a timing chain issue or engine replacement issue. Oil has been a consistent problem with my car even though I routinely get oil changes and there are no leaks beneath the car. I have to keep oil and a funnel in my car to add as necessary. The console never indicates low oil.
Incident date: Oct 19, 2023
Outside temperature in the 70s had recently just rained and rear window was foggy. I turned on the rear defogger after about two minutes or so started smelling something burning thought it was car exhaust. I parked the car and the rear window shattered.There was a hole the size of a baseball, and when I went out to look, everything fell into the trunk area, Honda claims this is not a warranty issu... Read more
Incident date: Oct 18, 2023
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at 3 MPH, the vehicle independently stopped. The contact was able to pull to the side of the road. The check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty engine oil pump drive belt. The vehicle had not been repaired. ... Read more
Incident date: Oct 18, 2023
I had a "Service Electronic Throttle Control" light come on and my car went into limp mode. I called the dealer and they said to drive my car to the dealer to get it checked out. I confirmed with the dealer's service manager that it was safe to drive on the freeway in the limp mode. On my way there, my engine completely died - it went down to 25 mph on the freeway before it recovered a bit so t... Read more
Incident date: Aug 16, 2023
The contact owns a 2012 Honda Civic. The contact stated that while her husband was driving at approximately 55 mph, his vehicle crashed into a stopped Ford F-150. The driver was sore where x-rays were performed and medical attention was provided. There was no fire. A police report was filed. The air bags did not deploy. The vehicle was towed to an unknown location. The air bag warning light illumi... Read more
Crash
1 injured
Incident date: Oct 17, 2023
To the National Highway Traffic Safety Administration (NHTSA), I am writing to formally file a complaint regarding a recent experience with my 2021 Tesla Model Y, which is still under warranty. While using the vehicle, I observed an abnormal sound when reversing. After seeking Tesla’s service, I was informed that the rotors on my car needed replacement. What greatly concerns me is that, despit... Read more
Incident date: Oct 17, 2023
The contact owns a 2020 Subaru Impreza. The contact stated while driving 30 MPH, the contact heard an abnormal sound and became aware that the windshield had cracked. The vehicle was taken to a dealer and the windshield was replaced. The failure had reoccurred, and a crack appeared on the windshield in the same area. The vehicle had not been diagnosed or repaired by an independent mechanic or deal... Read more
Incident date: Oct 17, 2023
Right side windshield trim panel detached from the car while moving. Had to purchase two different pieces at a cost of approximately $139.00 each. Plus the cost of installation.
Incident date: Oct 14, 2023
Under certain circumstances when using adaptive cruise control the car can accelerate towards a stationary vehicle. The last time that it occurred I was using the adaptative control at 35 mph and was approaching a stop light with the car correctly detecting a car in front which my car had detected and was slowing to allow adapt to the speed of the car that was ahead. The car entered a turn lane ... Read more
Incident date: Sep 23, 2023
For the last few months, my audio system has been making static and crackling noises. It is intermittent. I would estimate the noise to occur around 25% of the time I am driving. At times, it is extremely loud and nerve wracking. When that noise amplifies, hearing surrounding traffic or other community sounds, sirens, train horns, etc is not possible. This occurs with the audio system turned eith... Read more
Incident date: Sep 23, 2023
We had replaced tires on this van more than 7 times since we bought it, tomorrow it’s going again for new tires, we also lost Rim due to damage when rear passenger tire exploded on the highway.
Incident date: Sep 23, 2023
We had replaced tires on this van more than 7 times since we bought it, tomorrow it’s going again for new tires, we also lost Rim due to damage when rear passenger tire exploded on the highway.
Incident date: Sep 30, 2023
The contact owns a 2017 Land Rover Discovery. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that both the front driver side seat belt pretensioner and door latch were defective, which caused the warning light to illuminate. The vehicle was not repaired. The manufacturer was not notified of the failure. The fai... Read more
Incident date: Sep 30, 2023
The contact owns a 2015 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the RPM gauge was fluctuating. Additionally, the vehicle was shuddering while shifting between gears. The vehicle was taken to an independent mechanic, where it was diagnosed that the PGM-FI software had failed and needed to be updated. The vehicle was not repaired. There was no further informatio... Read more
Incident date: Sep 1, 2023
I was driving my 2018 ford escape. The check engine light came on, I drove straight to dealer. The inspected the vehicle and said there was a coolant leak which leaks on to the pistons. My 3 piston is misfire and my engine block needs to be replaced. $7500. As I research this issue, I see this was known by for manufacture. I just paid off my vehicle, I have no money and no vehicle to get to work.
Incident date: Oct 9, 2023
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how seri... Read more
Incident date: Aug 18, 2023
Random no starts, engine turns on at random, won’t charge, car jerks, hesitation while driving, hard to climb mountain roads, Battery Energy Control Module Lost Communication With Hybrid/EV Battery Interface Control Module 1-12
Incident date: Aug 18, 2023
Random no starts, engine turns on at random, won’t charge, car jerks, hesitation while driving, hard to climb mountain roads, Battery Energy Control Module Lost Communication With Hybrid/EV Battery Interface Control Module 1-12