Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Aug 15, 2026
My AC in my 2023 GV 70 stopped working. Apparently this is a known defect but I was never notified. Im currently in NC, 3 hours from my home in [XXX] where the heat index is 110 degrees. Now i have to drive home to get service without AC. I reached out to the dealer four times today including the service manager, service coordinator and Anthony the GM but no one has returned my call. I called Ge... Read more
Incident date: Jul 15, 2026
I am filing an official complaint against Genesis Motor America for failing to provide a free and accessible remedy for an active, mandatory safety recall on my 2021 Genesis GV80 Genesis has closed and removed all physical dealerships from my entire state, creating an absolute geographic barrier to service. Corporate representatives have acknowledged the safety risk and offered to tow the vehicle... Read more
Incident date: Jul 6, 2026
My car was diagnosed with burnt wiring causing the Complete front wiring harness needing replaced. The Company Genesis don’t want to repair/fix the problem or the Warranty company. The Service Manager Mr. Daryl has said this is a manufacturing defect issue. They have repaired several on this particular vehicle and somebody should cover it. If anything happens to me, I am suing or my Family will.... Read more
Incident date: Aug 1, 2026
After 2 hours on the road August 1, 2026 (from [XXX] to [XXX]), in 119-degree heat, the AC stopped blowing cold air out of the dash vents. There was cold air coming out of the rear-seat vent. The vehicle became unbearably hot. (Took my wife 2 days to recover from heat exhaustion.) The AC started working properly after the car sat for a few days in [XXX]. The Genesis Escondido service shop has not... Read more
Incident date: Aug 3, 2026
Component Focus: ENGINE AND ENGINE COOLING / VISIBILITY/WIPER/DEFROSTER (HVAC) Description of Safety Defect: My brand-new 2026 Genesis GV70 Turbo (under 5,000 miles) suffered a sudden, catastrophic cooling system and heater core failure while in operation. The vehicle has a severe design defect: it completely lacks a low-coolant fluid level sensor in the expansion reservoir. Because of this engine... Read more
Incident date: Jul 27, 2026
The Engine stalled completely at highway speeds. It was then towed to the dealership and was diagnosed with engine rod bearing failure. Hyundai is denying the warranty extension for this engine failure based on an incomplete 'Service Campaign 966' that does not appear on the NHTSA public recall database, leaving consumers unnotified of safety-critical software updates."
Incident date: Jul 27, 2026
New vehicle, only 900 miles on it had to get it jumped twice so far. The 12v battery has parasitic draining.
Incident date: Jul 27, 2026
Driving down the highway and checkengine light came on when I was headed to work. The vehicle lost power due to misfire with engine. I check the spark plugs and there is oil all over sparkplugs and the coil packs. This is a serious issue and needs to be addressed by ford immediately, they need to put a new engine in or pay me to get this fixed.
Incident date: Jun 7, 2026
I pulled my 2019 BMW 740i out of a residential garage and stopped the vehicle. I opened the driver's door and exited the vehicle to enter the code on the exterior garage keypad to close the garage door. After entering the code, I turned around to return to the vehicle and observed that the BMW had begun moving unexpectedly. The vehicle continued moving and ultimately crashed into a tree, causing s... Read more
Crash
Incident date: Jan 16, 2026
A young teenage driver faced a terrifying highway emergency when her vehicle suffered an abrupt, dangerous loss of motive power at 70+ MPH on the interstate due to sudden turbocharger failure. Moving at high speeds in heavy traffic, the sudden drop in acceleration left the driver vulnerable to rear-end collisions from oncoming semi-trucks. The vehicle was driven into the shop with a failed turboc... Read more
Incident date: Jan 16, 2026
A young teenage driver faced a terrifying highway emergency when her vehicle suffered an abrupt, dangerous loss of motive power at 70+ MPH on the interstate due to sudden turbocharger failure. Moving at high speeds in heavy traffic, the sudden drop in acceleration left the driver vulnerable to rear-end collisions from oncoming semi-trucks. The vehicle was driven into the shop with a failed turboc... Read more
Incident date: Jun 15, 2026
MGU Failed, 48v code P0DAF had early signs of premature failure. when on the highway, vehicle shut off completely, no power what so ever. Couldn't steer correctly and vehicle was going highway speeds (approximately 70mph) dealer has confirmed the issue being there MGU gone bad, but I have records of water intrusion multiple times on the rear seats, headliner & back glass (XL1) and water intrusion ... Read more
Incident date: Jun 15, 2026
Engine temperature went up while driving. The warning light came on and I immediately pulled to the side of the road. After 6 minutes on the side of the road the engine started to smoke and then caught fire.
Fire
Incident date: Aug 5, 2026
Due to the rear camera not working due to a software issue for over a year now I can't adjust my wipers during the rain. I can't turn on or off the lights or anything else that is controlled by the screen, it doesn't work due to software issue. Since I can't use my camera I can't see things behind me. Sometimes when backing the parking brake will engage on its own with warning light parking brake ... Read more
Incident date: Aug 5, 2026
The ABS (Anti Lock Brake System) Module has failed. ABS, cruise control, and traction control are disabled. A faulty ABS can cause an inability to stop suddenly to avoid a collision. My specific issue has been confirmed by a Ram dealer. Chrysler engineering has confirmed this is a widespread problem with multiple vehicles using the same ABS Module. It is not possible to get a replacement ABS Modul... Read more
Incident date: Jul 16, 2026
The infotainment system CarPlay repeatedly crashes mid-drive. Losing mapping information and attempting to pull them up again while driving is unsafe.
Incident date: Jul 16, 2026
The contact owns a 2012 GMC Acadia. The contact stated that while the vehicle was parked, after pressing the liftgate button the liftgate raised and crashed down independently after several seconds. No warning lights were illuminated. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle remained at the residence. The vehicle was not diagnos... Read more
Incident date: Jul 16, 2026
While parking our Volvo in the parking lot of Trader Joe's grocery store on [XXX], the Volvo suddenly accelerated and collided with the adjacent car in the next parking slip and rammed the car in the forward parking slip pushing about 15 to 20 feet ahead. Luckily, nobody was hurt though it could have been a disaster is someone was standing there near either of the other two cars. No one other than... Read more
Crash
Incident date: Jul 29, 2026
All the safety lights came on on the dashboard suddenly the brake assist did not work. Honda tells me the brake servo is bad. This is a known defect as other 2020 crv hybrids were recalled for the same reason. It is a dangerous safety hazard.
Incident date: Dec 3, 2025
2017 FORD EDGE WITH APPX. 82,000 MILES DIAGNOSED WITH COOLANT INTRUSION IN # 3 CYCLINDER (FORD 2.0 LITTER MOTOR)
Incident date: Dec 3, 2025
while going about 30 mph, It was as if someone had slammed the brakes on and brought me to complete stop.
Incident date: Dec 3, 2025
We have experienced fuel leaks and engine stalling, and three separate dealerships have refused an interim safety fix or alternate transportation. This is our primary vehicle for transporting our children and it's no longer safe. The RPMs jump all over, we occasionally smell gasoline, and the entire car shakes. Everybody tells us they can't replicate the problem and claim it's okay. It stalled on ... Read more
Incident date: Dec 3, 2025
Suspension is grinding. I had it replaced once at Tesla and it began grinding again in less than 18 months. I took it to Tesla and was informed the lower control arm failed and the price had more than doubled from the prior replacement. No warning lights have come on regarding this issue. The original replacement was 3/7/2024. I noticed the grinding between 12-18 months later. Also, the rear br... Read more
Incident date: Dec 3, 2025
After Recall 68C was performed, the vehicle lost meaningful electric-only operation. This is not FORM. The gasoline engine now intervenes during routine Electric-mode driving with adequate charge. The dealer/manufacturer has not restored the vehicle’s advertised PHEV functionality. Visited dealer to document, and dealer did not charge vehicle and test to see. They instead scanned for codes and ... Read more
Incident date: Jul 31, 2026
Volvo is aware of a major safety issue that has to do with the drain hose of AC. They have issued a recall on models 2016 and 2017 and produced replacement parts.My car was purchased in 2017, but is a 2018. I have had the AC hose leak into my passenger compartment and cause my filter behind my glove box to be soaking wet. This has also damaged my speaker in my passenger door. I have paid over two ... Read more
Incident date: Mar 27, 2026
My car started experiencing a loss of power and began to shake a lot when I was parked. When they put the scanner on it, it said that cylinders number 2 and 3 had faults, so they replaced them.But after a few days the same message returned, so they think it's the injectors. In addition to all that, the problem started after the fuel pump was replaced at the Honda dealership in Lancaster, MA.
Incident date: Jul 27, 2026
Paint blistering and peeling on hood and roof. Bad paint known problem with wranglers and gladiators
Incident date: Jul 27, 2026
A little after hitting 114000 miles, all the lights came on the dashboard: brake system, ACC, LKAS, automatic high beams, collision mitigation system. We had the battery checked and it is not the battery. All the camera sensors are clean… many other Honda pilot owners have expressed this same problem online
Incident date: Jul 27, 2026
A little after hitting 114000 miles, all the lights came on the dashboard: brake system, ACC, LKAS, automatic high beams, collision mitigation system. We had the battery checked and it is not the battery. All the camera sensors are clean… many other Honda pilot owners have expressed this same problem online
Incident date: Jun 3, 2026
About one month ago, I noticed that the paint on my rear quarter panel (to the right of my rear window) was peeling. It continues to peel. My insurance will not cover the paint failure, as the adjuster stated that they "will not touch my car because there are several class action lawsuits again Honda for the paint on this specific model and color of white" '. I have contacted Honda and they stated... Read more
Incident date: Jul 25, 2026
The engine in my 2021 Chevrolet Tahoe High Country equipped with the 6.2L V8 (L87) experienced a catastrophic failure. While driving, the vehicle suddenly lost power, displayed a “Service ESC” warning, illuminated the check engine light, and unexpectedly shifted into Neutral. After stopping the vehicle, it would not restart. The dashboard would illuminate, but the engine would only produce a f... Read more
Incident date: Jul 25, 2026
The engine in my 2021 Chevrolet Tahoe High Country equipped with the 6.2L V8 (L87) experienced a catastrophic failure. While driving, the vehicle suddenly lost power, displayed a “Service ESC” warning, illuminated the check engine light, and unexpectedly shifted into Neutral. After stopping the vehicle, it would not restart. The dashboard would illuminate, but the engine would only produce a f... Read more
Incident date: Jul 23, 2026
The car shuts off at random times during me driving . Its like the car locks up steering and shuts completely down . Have to pull over and give the car time . And it shuts back on in and drives with poor accelerate after each issuse. The car is now shaking and making popping sounds while driving .
Incident date: Jul 23, 2026
The car shuts off at random times during me driving . Its like the car locks up steering and shuts completely down . Have to pull over and give the car time . And it shuts back on in and drives with poor accelerate after each issuse. The car is now shaking and making popping sounds while driving .
Incident date: Jul 23, 2026
Got an engine warning light while traveling. Our RV only has 67,000 miles on it. Cummins local dealer reports it is a Selective Catalyst Reduction (SCR) unit problem and unit needs a $10,000 replacement. This SCR is supposed to last 500,000 miles. Cummins refuses to cover the cost for this SCR repair even though Cummins issued a 2022-2024 voluntary recall acknowledging the problem_Cummins CR 2... Read more
Incident date: Jun 8, 2026
I am filing this complaint because I truly believe this transmission issue is a safety problem. I was driving my 2021 Ford Expedition and was merging onto a busy highway when I pressed the gas to get up to traffic speed. Instead of accelerating, the engine revved but the transmission would not shift. It felt like the vehicle was stuck between gears or in neutral. My SUV would not accelerate when ... Read more
Incident date: Jun 8, 2026
* Collision Mitigation Braking System (CMBS) – Southeastern Honda: Shortly after purchase, the CMBS repeatedly slammed on emergency brakes without cause, incorrectly flagging adjacent or oncoming vehicles as collision threats. I presented video and photo evidence to Southeastern Honda. The Service Manager dismissed the hazard, telling me I "just have to learn how to drive the car with these driv... Read more
Incident date: Jun 8, 2026
* Collision Mitigation Braking System (CMBS) – Southeastern Honda: Shortly after purchase, the CMBS repeatedly slammed on emergency brakes without cause, incorrectly flagging adjacent or oncoming vehicles as collision threats. I presented video and photo evidence to Southeastern Honda. The Service Manager dismissed the hazard, telling me I "just have to learn how to drive the car with these driv... Read more
Incident date: Jul 2, 2026
While approaching a slowing car on the offramp, the Acura's automatic braking slammed on the brakes abruptly while flashing "Brake" on the dash. The car stopped well short of the car in front. This abrupt, uncommanded stopping resulted in a near miss whereby the driver behind my car nearly hit me. In addition to stopping sooner than required, and thus giving the driver behind me less chance to rea... Read more
Incident date: Jul 2, 2026
The panoramic sunroof is cracked in several places impacting only the front half of the sunroof. There is not indication of a point of impact that would have caused the cracks. The vehicle is garage kept and has been driven minimally this summer. The were noticed on Saturday, July 18th when I opened the retractable interior roof. My safety is at risk because of the potential for the glass to fall ... Read more
Incident date: Jul 2, 2026
The headlights on this vehicle are very dim because of a defect by the manufacturer. The inside of the headlight has delamination and causes the lights to be very dim which is a hazardous situation when driving at night. A recalled was issued, but has since expired. Dealer wants to charge over 1800 to replace both headlights.
Incident date: Jun 26, 2026
Structural metal had improper coating that allows for rust. As this rust continues it will weaken the structural components of the truck
Incident date: Jul 12, 2026
The contact owns a 2014 Ram 1500. The contact stated that while driving at an undisclosed speed, the steering wheel became extremely difficult to turn. The message "Service Power Steering" was illuminated. The failure was a recurring failure. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no assistance since the VIN was not... Read more
Incident date: Jul 12, 2026
4 times now when the vehicle, 2 times while the vehicle is moving forward and 2 times while the vehicle was moving in reverse the engine has completely shut off and the car stopped moving. The dash said the engine was off and the vehicle needed to be shifted to park and the engine turned back on. During this time the vehicle also lost power steering and brakes. I’ve taken it to the dealership mu... Read more
Incident date: Jun 1, 2026
The instrument cluster continues to fail after repair to Hyundai recall #304 was done. Heads-up display failed, flickered, restarted. Instrument cluster turned off and flashed “signal not found” for approximately 45 minutes before returning. Necessary information to legally and safely drive was inaccessible including speed, fuel readings, status of regenerative breaking, error lights, and crui... Read more
Incident date: Jun 1, 2026
Electronic display keeps rebooting while driving. Today dashboard info (speedometer, tach, gas level, etc.) totally blacked out for a 25 mile trip. Couldn't tell how the speed, how much gas left, etc. Vehicle has been serviced twice for this, most recently 6/30/2026. Software upgrade did not fix.
Incident date: Jul 9, 2026
I purchased my Ram 1500 5.7 2022 new last year. The vehicle has experienced multiple electrical failures. The infotainment screen stopped working, causing the backup camera to become inoperative. The horn no longer functions, the air conditioning stopped working, and the power windows will not roll down. These failures occurred without warning. The loss of the backup camera and horn creates a sign... Read more
Incident date: Jul 9, 2026
I purchased my Ram 1500 5.7 2022 new last year. The vehicle has experienced multiple electrical failures. The infotainment screen stopped working, causing the backup camera to become inoperative. The horn no longer functions, the air conditioning stopped working, and the power windows will not roll down. These failures occurred without warning. The loss of the backup camera and horn creates a sign... Read more
Incident date: Jun 26, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 75 MPH, the vehicle was driving sluggishly and decelerated unintendedly. The vehicle failed to exceed 50 MPH while driving with the check engine warning light illuminated. The vehicle was taken to a certified mechanic, who diagnosed the vehicle with variable valve timing failure with DTC: P0012 displayed. The... Read more
Incident date: Jun 26, 2026
I made a left turn and the rear passenger side axle broke. I didn’t hit anything.