Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Mar 8, 2024
The contact owns a 2012 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more
Incident date: Mar 9, 2024
The contact owns a 2022 Ford Bronco Sport. The contact stated that the side door mirrors had degraded, impairing visibility while driving. The vehicle was taken to the dealer, where an unknown recall was performed; however, the side door mirrors were not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,200.
Incident date: Mar 9, 2024
While in Adaptive Cruise and self driving the Lightening, dangrously crosses lines and rides too close to the right side. This results in other drivers actively swerving off the road to avoid a collision as well as intervention by me. I have videos of all of the following occurring while operating the vehicle: 1. Riding and crossing the right line (white and dotted when passing) 2. Vehicle cr... Read more
Incident date: Mar 9, 2024
While in Adaptive Cruise and self driving the Lightening, dangrously crosses lines and rides too close to the right side. This results in other drivers actively swerving off the road to avoid a collision as well as intervention by me. I have videos of all of the following occurring while operating the vehicle: 1. Riding and crossing the right line (white and dotted when passing) 2. Vehicle cr... Read more
Incident date: Apr 20, 2023
The windshield washer pump failed due to the Sam unit. Failing I was in the mountains, started my car the windshield wiper malfunction light came on the wipers worked for a minute, so I turned them off, drove over the pass and tried to use my wipers, and they did not work. The back wipers did work. I took my car to my mechanic in Cheyenne, who discovered that’s the SAM unit Ruined the windshield... Read more
Incident date: Feb 27, 2024
I have a 2019 Dodge Ram Rebel I have owned since new. Two months after I got it it had the tick. I have noticed every dodge ram on the road has this tick I mean every ram. I have always bought dodge since I have purchased vehicles. Is the anything that you can do for me on this issue there is fumes coming in the cab of the truck and it’s unsafe since there is a problem with all vehicles in the b... Read more
Incident date: Dec 30, 2023
See attached document for complaint
Incident date: Feb 12, 2024
The contact owns a 2018 Acura MDX. The contact stated while driving approximately 40 MPH, the vehicle made an abnormal rattling sound. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven; however, the dealer informed the contact that they could not duplicate the failure. The con... Read more
Incident date: Mar 11, 2024
Windshield On 3/5/24 I drove to work,...the windshield was intacted as of 8AM.. after my shift at 4PM mysteriously there was a line (crack in the window on the drivers side) around 6 inches....haven't been to my car since Wednesday 3/6/24... today 3/11/24 that crack has expanded to 12-14 inches across the drivers side The car is parked in my driveway
Incident date: Mar 11, 2024
While driving the last couple days, our 2019 Jeep Wrangler Rubicon unlimited started the “Death Wobble”, an uncontrollable violent shaking from left to right. Occurred three days in a row, took vehicle to Jeep dealership to ensure extended warranty coverage
Incident date: Mar 4, 2023
The contact owns a 2016 Kia Soul. The contact stated while driving 70 MPH, the vehicle stalled. The contact was able to veer to the side of the road. The vehicle was towed to the residence. The contact received an unknown recall notice for piston rings and engine rod bearing failure. The vehicle was taken to the dealer, where it was determined that the engine needed to be replaced. The vehicle was... Read more
Incident date: Mar 4, 2023
Seatbelt buckles are defective. Unable to latch properly in first 2 rows. In 3 led row seatbelt is also defective. Somehow my daughter got tangled in seatbelt and could not breathe, I was forced to cut seatbelt with scissors. Always had seatbelt problems since purchase. However due to the trauma my daughter faced I am very concerned.
1 injured
Incident date: Mar 1, 2024
My husbands and my life were put in danger by the motor not being bolted correctly to the frame of the truck, only 2 bolts were holding it and it could have fallen out, the tire having a screw in it on the inside of the side wall of tire, radiator not bolted correctly to the truck and could have fallen out, Freon and antifreeze leaks into the cabin after we picked up the truck, transmission not be... Read more
Incident date: Mar 1, 2024
Hello, I bought my Nissan Rogue in 2015 and I’m the original owner. I had parked my car at Lowe’s and upon returning from store, my dashboard showed the Air bag alert sign that didn’t go away and remains turned ON my driver-side dashboard. I wasn’t in an accident or didn’t have other issues, and car was simply just parked when alert popped up and remained ON. VIN# [XXX] . Nissan dealer... Read more
Incident date: Dec 1, 2023
I drive with my lights on auto. Occasionally the lights go out for no apparent reason. Both inside and headlights. I then have to hold the high beam switch on until I can turn lights on and off or use directional. Sometimes using the directional will cause lights to go out as well. This can happen several days in a row or maybe once or twice a week. I have noticed a few times the box appearin... Read more
Incident date: Dec 1, 2023
The "Start Stop" function has stopped functioning completely. I had both batteries replaced a year ago and this solved the issue, temporarily. Months later, I went to park and the vehicle shuttered as I put the van in park and shut off, then turned back on. Immediately, the "Start Stop" light came on. I've been driving just fine for 5 months with the light on, but this could become a hazard for my... Read more
Incident date: Feb 16, 2024
The car was in an accident on 10/5/2022 when the autosteer over corrected causing the vehicle to strike the median of the road. It was subsequently totalled.
Crash
Incident date: Feb 16, 2024
The spot welds holding the door check on driver side have failed. The door does not open or close properly now we have had the vehicle for 3 months. The vehicle has 22000 miles on the Odometer.
Incident date: Feb 16, 2024
Driving through my neighborhood. Went to enter a Hwy and tried to accelerate. Could only go about 25 mph. with engine speed fluctuating. Checked to see if I had hit paddles by mistake. That is what it felt like. Pulled over put in park. checked for dash notifications none. Got up to about 45, speed fluctuations again. Pulled over turned off ignition. That fixed the problem. Safety concern if traff... Read more
Incident date: Nov 25, 2023
Rear driveshaft support failed while driving. A lot of smoke, noise and very bad vibration. Was traveling at a low speed(25mph). If the driveshaft had come apart, it could have easily caused damage to the body and its passengers. It also could've struck and damaged any vehicles near by. After speaking to the Ford dealer, they dais that it was a fairly common occurrence, which surprised me. Th... Read more
Incident date: Nov 25, 2023
When I drive my car shuts off in the middle of driving in traffic I almost got into an accident with my kids in the car The dealership doesn’t know what’s the problem they fixed a code of p0011 can anybody help because it’s a safety hazard with me and my family in the car please help feel like I’m just wasting money
Incident date: Jan 16, 2024
Advance rust on car frame
Incident date: Feb 2, 2024
plastic oil pan leaking. had to replace it with a factory improved since many problems have been reported with this truck. Replacement cost was $1,343.87. The electrical problems deals with the radio sometimes it does not work until the next day. Has been that day since day 1 with the new truck. Dealership said nothing was wrong!!!!
Incident date: Jan 29, 2024
The contact owns a 2018 Ram 3500. The contact stated that the ABS hydraulic control unit was making an abnormal beeping noise. While driving at various speeds with the cruise control engaged, the system disengaged without warning. The vehicle was taken to the local dealer, and the contact was informed that the ABS system needed to be replaced. The vehicle was repaired, but the failure recurred. Th... Read more
Incident date: Jan 20, 2024
The contact owns a 2023 Nisan Rouge. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who determined that there was a voltage spike in the electrical syst... Read more
Incident date: Feb 27, 2023
The contact owns a 2018 Ford F-250. The contact stated that while driving at 60 MPH, the steering wheel began to shake violently, and the front end of the vehicle swayed from side to side. Upon slowing down, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a... Read more
Incident date: Feb 27, 2023
On two separate occasions, while driving my 2023 Mercedes-Benz EQS 450 SUV, my vehicle abruptly came to a stop on the highway. The sudden and intense phantom braking caused me to experience whiplash on both occasions, even though there was no imminent collision threat. What was particularly concerning is that my car usually alerts me to any potential dangers and prompts me accordingly, but in thes... Read more
Incident date: Feb 27, 2023
The part in my car that has failed twice is the right front seat belt buckle. I was alerted to this problem in June of 2020, when my SRS light lit up. I took the car to AutoNation Honda 104 in Westminster, Co., 80234, on 6/2/20 after learning about Honda's previously documented SRS and seat belt issues. The code that led to the SRS light going on was 22-1, indicating "open or increased resistance ... Read more
Incident date: Jan 20, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power with the message "Unable to accelerate above 25 MPH" displayed. The vehicle then indicated that the transmission was overheating. The check engine and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diag... Read more
Incident date: Jan 21, 2024
Shift to Park - car will not turn off after putting in park. Car is still running after several attempts of hitting the power button to turn off. I have had to replace the battery twice in the same year. I have brought this issue to the dealership from the beginning of purchase and was unsuccessful.
Incident date: Jan 19, 2024
We were simply backing out of our driveway and the system began to beep as if something was behind the vehicle. I got out and walked behind the car and there was nothing there. I began backing up again and the vehicle suddenly stopped in a grinding halt. No matter what I did I could not make the car back up. This is a 2023 car with 2000 miles on it. It took about 10 minutes to back out of the dri... Read more
Incident date: Dec 16, 2023
The contact owns a 2013 Ford Explorer. The contact stated while driving 5 MPH from a parking spot and turning the wheel to the left, the steering wheel seized. The steering wheel failed to turn left or right. The contact was able to reverse into a parking spot. The traction control warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the steering ne... Read more
Incident date: Dec 22, 2023
Purchased car 9/30 and have driven less than 3600 miles. Engine slow to accelerate, also revving up while at a stop light, lurching forward, lagging, and recently on 1/3 not drive able and had to be towed. Engine light on with codes P2837 and P287B. Two different garages (1. Fritz Ford and McNairs Auto) have diagnosed this vehicle to have a defective TCM freezing up gears, causing transmission f... Read more
Incident date: Dec 22, 2023
Purchased car 9/30 and have driven less than 3600 miles. Engine slow to accelerate, also revving up while at a stop light, lurching forward, lagging, and recently on 1/3 not drive able and had to be towed. Engine light on with codes P2837 and P287B. Two different garages (1. Fritz Ford and McNairs Auto) have diagnosed this vehicle to have a defective TCM freezing up gears, causing transmission f... Read more
Incident date: Sep 25, 2023
Crankshaft broke on the freeway seizing the motor vehicle 101,000 miles
Incident date: Sep 25, 2023
Braking does not work as designed when driving over potholes, bumps, or uneven pavement. The car actually speeds up without accelerating. Very dangerous to say the least. Attempts to resolve through Fisker corporate have been unsuccessful. ADAS functions; lane assist, front collision, and abs braking randomly become unavailable in inclement weather. Mainly when it rains or snows. Fisker provided... Read more
Incident date: Jan 6, 2024
The electronic horn fitted to my steering wheel is dangerous and needs to be recalled. I was driving and a car was heading towards me from the side and was not slowing down. I went to use the horn to tell the driver I was there, but because it's not a mechanical horn (it's a slippery plastic, not even a button), I could not find it in time. The car nearly hit me and I had to swerve. A horn s... Read more
Incident date: Jan 6, 2024
The electronic horn fitted to my steering wheel is dangerous and needs to be recalled. I was driving and a car was heading towards me from the side and was not slowing down. I went to use the horn to tell the driver I was there, but because it's not a mechanical horn (it's a slippery plastic, not even a button), I could not find it in time. The car nearly hit me and I had to swerve. A horn s... Read more
Incident date: Jan 6, 2024
The supposedly “LED Headlights on this vehicle is very dim and very unsafe to drive. I have contacted Honda of Marysville Wa state about the headlights inability to provide light on the roads but was ignored. We almost had an accident because the headlights are so dim we almost hit another vehicle. This needs to be addressed by honda before something bad happens.
Incident date: Dec 16, 2023
Intermittently, and only within the past 2000 miles or so, the steering will begin to have a notchy feel during highway driving. The steering requires excessive force to move the wheel and then the wheel jerks and causes the steering to do the same. It is very dangerous and unsettling at highway speeds. The issue seems to only occur above 45mph, but again, it is not happening every time I drive... Read more
Incident date: Dec 11, 2023
Upon starting vehicle and shifting to drive, vehicle gives message to "shift to park" and will do nothing else. Also, while battery is fully charged, vehicle will display "unable to charge" and show no mileage left on EV mode - then at times (but not always) upon starting vehicle, mileage increases to what it expected.
Incident date: Dec 26, 2023
There is a know defect with the chassis used for several Volvo car models. My car is a Volvo C70, year 2012. My car is affected by this defect. The defect wasn't disclosed to me at time of sale. I only learned about it literally 10 years later when Volvo of Gilbert (dealership) advised me to install a costly part on the rear suspension of my car because of "excessive negative camber". According... Read more
Incident date: Dec 26, 2023
There is a know defect with the chassis used for several Volvo car models. My car is a Volvo C70, year 2012. My car is affected by this defect. The defect wasn't disclosed to me at time of sale. I only learned about it literally 10 years later when Volvo of Gilbert (dealership) advised me to install a costly part on the rear suspension of my car because of "excessive negative camber". According... Read more
Incident date: Dec 26, 2023
Question (Q): What component or system failed or malfunctioned, and is it available for inspection upon request? Answer (A): My rear windshield spontaneously shattered while I was driving on local roads. I was driving around 30mph during a clear night with good visibility, weather was around 57F on [XXX] around 8:07pm. Yes, I would like to have this inspected if requested. I will call Honda to... Read more
Incident date: Jan 3, 2024
Took my car for recall last week. Dealership isn't helping me. Spend so much money to fix something that's defecting parts of my engine. But dealership is ignoring me.
Incident date: Dec 22, 2023
After noticing my engine light come on, I had my vehicle checked out, the dealer informed (after spending $250.00) that the problem is the crankcase ventilation and it's a common problem. It seems the oh so familiar crankcase ventilation system is not working. This is a common problem with the GLC300 and Mercedes Benz needs to correct it. The engine is not being ventilated properly and the ove... Read more
Incident date: Dec 30, 2023
Certain Mercedes-Benz models 2005- 2007 M272 V6 and M273 V8’s have faced or are facing issues regarding the balance sprocket in which drives the camshaft and crankshaft of the vehicle. Mercedes-Benz had made a decision to make certain engine components out of soft metals, when such metals are not adequate in handling the stress of the engine. In particular, in many cases, the balance sprocket wa... Read more
GENESIS
GV70 ELECTRIFIED
(2023) - ELECTRICAL SYSTEM
Dec 28, 2023
Incident date: Dec 27, 2023
My car has been recalled due to electronic control system fire danger. I am afraid to drive hiway 299 to Redding because my car might catch on fire. All of my services are are in or near Redding. I can't get a response from Kia, other than a pending recall notice. They claim to not know anything.
GENESIS
GV70 ELECTRIFIED
(2023) - UNKNOWN OR OTHER
Dec 28, 2023
Incident date: Dec 27, 2023
This is to inform you of the incomplete tow package that Tesla sells/installs as a factory option on Model Y and Model 3 vehicles. The 12 volt auxiliary power pin on the standardized 7 pin trailer wiring plug/outlet is non-functional, and this can pose a significant hazard to the vehicle, other vehicle, and surroundings when trailers equipped with electric brakes are towed. The hazard is that ce... Read more
GENESIS
GV70 ELECTRIFIED
(2023) - SERVICE BRAKES
Dec 28, 2023
Incident date: Dec 27, 2023
The ABS light and Check engine light came on and dash began flickering. Vehicle also experienced sputtering issues and hesitation on acceleration. Vehicle was inspected by an independent technician who recommended taking it to a dealership for an ABS Module. The Vehicle was taken to the dealership and dealership determined that an ABS control and ABS module were needed. Parts were ordered, however... Read more