Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Jul 6, 2024
While driving at various speeds the transmission/powertrain has jerking shifting, loss of power, inability to increase speed, hesitates in speed, hard shifting, clunking noises. It hesitates from 4th to 5th gear, hesitates from 9th to 10th gear, and will drop from 10th gear straight down as low as 4th gear with the RPMs of the engine going dangerously high.
Incident date: Jun 1, 2024
The contact owns a 2016 Jeep Wrangler. The contact stated while driving at undisclosed speeds, the air bag warning light illuminated. The vehicle was taken to the dealer and the dealer retrieved DTC: B1B06 (faulty air bag located in the steering wheel). The contact was informed that the air bag in the steering wheel needed to be replaced. The vehicle was not repaired. The manufacturer was made awa... Read more
Incident date: Jun 1, 2024
The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 1... Read more
Incident date: Jun 22, 2024
I have been getting "RCM2_a626" error for "front passenger safety restraint system fault. It comes and goes. Apparently it is a common issues among tesla owners. When I first filled for the error they quoted $2000 for replacing front passenger seat. The error went away so I canceled the appointment. Then it came back in a random fashion and getting more frequent. This time, in addition to replacin... Read more
Incident date: Jul 13, 2024
I was driving down the highway at normal speeds when I noticed the engine temperature began climbing out of the blue, and eventually the CEL light came on before the dashboard read "Propulsion Power Reduced" and eventually the engine stopped entirely and I had to coast to an area on the side of the highway where I could pull over. The battery-only part of the car was drained but there was plenty o... Read more
Incident date: Jul 13, 2024
I was driving down the highway at normal speeds when I noticed the engine temperature began climbing out of the blue, and eventually the CEL light came on before the dashboard read "Propulsion Power Reduced" and eventually the engine stopped entirely and I had to coast to an area on the side of the highway where I could pull over. The battery-only part of the car was drained but there was plenty o... Read more
Incident date: Jul 13, 2024
Started up the van and the following appears on the dash: ACC problem Collision Mitigation Problem Automatic speed control problem Lake Keep Assist Problem Auto High Beam Problem No prior issues.
Incident date: Apr 1, 2024
Had to replace tie rods two times before 11,000 miles.
Incident date: Jul 12, 2024
I was driving on the highway my car sort of hesitated for a brief second then continued on as if nothing about one mile later my car began to slow down while I was in traffic so asap I pulled over at this point I could only go about 40 miles per hour which was very terrifying at that time it came a complete stop. After restarting the car 3-4 times it stayed running I continue home which was abou... Read more
Incident date: Jul 6, 2024
In the past I had a 2013 Chevy Spark LS. But in 2017 an idiot who was TEXTING and DRIVING RAN A STOP SIGN, crossed through FOUR LANES and T-BONED MY car injuring me and totaling my car. I am blessed to have survived. Until that day the only issue with my Spark was a failure of the "ignition / safety security chime". Prior to the accident it was addressed and fixed. Now I have a 2015 Chevy Spa... Read more
Incident date: Jul 6, 2024
I’ve been to many auto shops including the Honda dealer and they all say my vehicle needs to have the fuel pump replaced. I’ve replaced it more than 5 times. My car stalls and will not accelerate the way it should and is a safety hazard. I am unable to drive the vehicle but it’s the only car I have. I’ve heard similar stories from family members that have the same vehicle. Fortunately they... Read more
Incident date: Jul 6, 2024
The windshield fogs up when it is raining. I will drive for about 30 minutes before it fogs up. Usually the cabin air is blowing through the vents and when the windshield begins to fog I turn on the defroster. It will only work if the heat is turned way up, and the blower is set at the highest setting. When I stop at a traffic light the defroster sounds like it is still blowing but the windows ... Read more
Incident date: Apr 5, 2024
The contact owns a 2023 BMW 760I. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, upon attempting to depress the brake pedal, the contact became aware that the brake pedal was stiff and stuck in position. After which, the message "Drive Carefully; Braking System Failure" was displayed. The contact stated that the vehicle came to a complete stop ind... Read more
Incident date: Jul 4, 2024
To whom it may concern, Chevy has had major recalls on their “shift to park” error. This is a very common recall according to much research and they are refusing to fix mine. They are claiming my vehicle is not one of the recalled. However, I’ve found many others across social media and Internet forums that are experiencing the same error. When parked my car will say “shift to park” even... Read more
Incident date: Jul 8, 2024
ABS and ECS warning indicators are continually coming on and going off. I have read many complaints on Ram forums that are identical to mine.
Incident date: Jul 1, 2024
I have taken the car to 3 mechanics for 4-5 incidents knowing that the mechanics were indeed certified in professionally fixing the issue. I was driving the car and made a proper left turn, yielding to oncoming traffic when suddenly the vehicle was unable to accelerate. The other car was approaching and I pushed on the gas as hard as I could to barely get it to move out of the way, luckily avoid a... Read more
Incident date: Jun 27, 2024
There is a wide majority of Honda owners with cars ranging from 2016-2022 all reporting the same issue of steering sticking resulting in overcorrecting and crashing your car. My 2019 civic today tried to kill me by locking the steering while driving down the highway with a construction wall that the car jerked into. The dealer responded to a request for information about this issue by telling me i... Read more
Incident date: Jun 27, 2024
Lost power steering after I started vehicle after driving. It happens to remove power steering unavailable code after restarting vehicle several times and power steering returns. I believe it may be something with ABS as the ECU and EPS is all connected. If something is off then it goes into limp mode. ABS was resetted and worked fine and not needing to replace the entire electric power steeri... Read more
Incident date: Jun 27, 2024
Lost power steering after I started vehicle after driving. It happens to remove power steering unavailable code after restarting vehicle several times and power steering returns. I believe it may be something with ABS as the ECU and EPS is all connected. If something is off then it goes into limp mode. ABS was resetted and worked fine and not needing to replace the entire electric power steeri... Read more
Incident date: Feb 15, 2024
When accelerating the has a sudden loss of power. I get a message to pull off the.road. After turning offf the engine and restarting car begins to function properly again.
Incident date: Apr 11, 2024
There has been no incident. Honda is not repairing the recall in a timely manner. I am unable to sell my car due to this recall. It has been 8 months. Do they have an unlimited time?
Incident date: Oct 2, 2023
I was driving the car and it started to overheat so I pulled over. I then drove the car to my home and it had a miss in the engine along with white smoke coming out of the exhaust. After getting home I checked the coolant and it was low so i filled it up and as the car sat there idling you could see the coolant disappear and the white smoke and rough idle. I could not see where the coolant leaked ... Read more
Incident date: Oct 2, 2023
I was driving the car and it started to overheat so I pulled over. I then drove the car to my home and it had a miss in the engine along with white smoke coming out of the exhaust. After getting home I checked the coolant and it was low so i filled it up and as the car sat there idling you could see the coolant disappear and the white smoke and rough idle. I could not see where the coolant leaked ... Read more
Incident date: May 15, 2022
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depres... Read more
Incident date: Jun 21, 2024
On three separate occasions, the vehicle I own has suffered from a complete loss of power during operation. The initial incident (09/02/2023) occurred shortly after merging onto the westbound lane of Highway 71. Without warning, the vehicle ceased to function, coming to an immediate and forceful stop that nearly resulted in a collision with other vehicles traveling at approximately 60 MPH. The v... Read more
Incident date: Jun 17, 2024
The contact owns a 2021 GMC Sierra 1500. The contact stated that the inner tailgate door failed to open while pressing the release button. On several occasions while pressing the release button, the inner door would lower down. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 45,... Read more
Incident date: Jun 17, 2024
The contact owns a 2021 GMC Sierra 1500. The contact stated that the inner tailgate door failed to open while pressing the release button. On several occasions while pressing the release button, the inner door would lower down. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 45,... Read more
Incident date: Jun 18, 2024
My engine light keeps coming on. I have received no notice from the dealer that there is a recall.
Incident date: Jun 19, 2024
The paint on the vehicle is badly peeling due to defective primer. Thousands of other have the same issues from what I see in parking lots. I have gotten it fixed but it doesn't hold up due to primer.
Incident date: Jun 19, 2024
The paint on the vehicle is badly peeling due to defective primer. Thousands of other have the same issues from what I see in parking lots. I have gotten it fixed but it doesn't hold up due to primer.
Incident date: Feb 13, 2024
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was ... Read more
Incident date: Jun 17, 2024
The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the second-row seat wiring harness had failed and needed to be replaced. The dealer determined that the failure was related to Ford Campaign Number: 21B11. The vehicle was not repaired. The manufacturer was notified of the failur... Read more
Incident date: Feb 9, 2024
Horn failed to sound. It sounds when hitting the lock button three times, but doesn’t when the steering wheel is pressed. This was identified during a near miss accident when we tried to alert another driving that was weaving into our lane and couldn’t.
Incident date: Apr 1, 2024
I recently took my truck to the dealer because I have been experiencing a clicking and rattling noise that I believe is coming from the drivetrain. The service adviser stated to me , "According to Ford , this is a normal condition and there is nothing to be fixed." The same problem/condition that I am experiencing is described in NHSTA Campaign ID 23V896000 which appears to be Ford Recall # 23S65... Read more
Incident date: Feb 13, 2024
Drivers rear wishbone control arm has a baseball seize hole corrosion. Passenger rear wishbone has surface cracks. Significant safety consern if driver rear wishbone failed while driving . Dealer recommended not to drive vehicle replacement of the component is required
Incident date: Feb 13, 2024
The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the transmission unintendedly shifted into neutral(N), and the vehicle stalled. There was no warning light illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond while the engine revved. The contact turned off and restarted the vehicle and pulled to the side of the road. The vehicle... Read more
Incident date: Feb 13, 2024
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The ma... Read more
Incident date: May 28, 2024
I had a trailer hooked to my truck. while driving down the road the tailgate came down by it's self. not knoing it was down there was damage to the tailgate $4,400.00 worth risk is not being able to turn.ford in baraboo wi looked at as well as my insurance. no warning lamps or message came on
Incident date: Feb 2, 2024
After reporting multiple times to Fisker about the Brake pedal, which is very loose (lots of gap between the pedal resting position to the braking , no response from them. I have several incidents about stopping the car, either delayed response or sudden stopping which makes it unpredictable. Needs immediate attention to fix the brake pedal.
Incident date: Apr 1, 2024
The contact owns a 2022 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experi... Read more
Incident date: Jun 1, 2024
I have found that when pressing my brake pedal, it gets very very hard and the truck doesn’t want to stop unless I’m practically standing on the brake pedal. My mechanic has been through the entire system and believes the issue stems from a faulty Vacuum pump. This is apparently a standing recall for my 2016 Silverado but when I supply my vin number it says that I have no unrepaired recalls. A... Read more
Incident date: Jun 1, 2024
I have had a sudden loss of coolant causing the engine to overheat. I have never had a leaking issue. But after research I’ve learned this is a common problem with this vehicle. My vehicle began to lose power causing the car to lose acceleration in traffic causing other vehicles to suddenly avoid hitting me and others. The problem has been confirmed.
Incident date: Jun 1, 2024
Recall 23v-745 was improperly performed by the dealer and did not remedy the unsafe condition that prompted the recall.
Incident date: Apr 1, 2024
The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ma... Read more
Incident date: Apr 1, 2024
My car keeps showing the Malfunction notification on my dashboard on and off on several occasions. I've brought my vehicle to the Nissan dealership. They are saying they cannot fix the issue if the error message is not showing at the time of service.
Incident date: May 28, 2024
The contact owns a 2023 Toyota Tundra. The contact stated that while depressing the accelerator pedal after a traffic stop or a traffic sign, the vehicle hesitated and stalled. The contact stated that several attempts were needed to restart the vehicle. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, but the vehicle was not diagnosed ... Read more
Incident date: May 27, 2024
Using adaptive cruise control with lane departure. Driving on a straight stretch of interstate in rain with audio (music) at high level. Car suddenly braked risking a crash. Vehicle does not do well on straight stretches of road. Thinks driver is not steering, and will populate a msg on dash, followed by a red light and a signal tone. These aren't easily noticed when head is up and eyes on roa... Read more
Incident date: May 27, 2024
The contact owns a 2011 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The conta... Read more
Incident date: May 28, 2024
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not ... Read more
Incident date: May 28, 2024
Two notifications come up on the screen after vehicle is started. Front camera fault service required. Pre-collision assist not available. This started right after pre collision assist went off on 05/13/2024. There has been no inspection on the vehicle