Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: Sep 17, 2024
UConnect screen is delaminating and preventing me from getting access to vehicle safety controls. It started delaminating about 6 months ago and is delaminating at a rapid rate. This is a known defect with Jeep and other Stellantis vehicles but they will not repair.
Incident date: Dec 11, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? -- sure -- the hard brake line popped open when I used the stop-hold function at a stop light, twice... How was your safety or the safety of others put at risk? - brakes had to be pumped the (short - close) drive home Has the problem been reproduced or confirmed by a dealer or independent service c... Read more
Incident date: Dec 11, 2022
“Service AntiLock Brake System” and “Service Electronic Braking System” lights flash intermittently while driving. ABS, Traction Control., and Engine lights up on dash. Code is C0020. It has done this several times while driving. Vehicle has just over 34,000 miles on odometer. Its a common issue apparently known by Stellantis and they had changed supplier and part number.
Incident date: Dec 11, 2022
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more
Incident date: Sep 7, 2024
Issue with 360 around view monitor. Picture quality for the 4 cameras at night is very poor. Backing up at night is quite challenging as the picture from the cameras are very fuzzy. If something comes from behind like an animal or a child, it is very difficult to see them. The whole purpose of the backup cameras is to increase safety when backing up. Unfortunately I’ve address this issue with... Read more
Incident date: Aug 1, 2021
My 2013 ram 1500 head total power steering failure. Thank God I just started my vehicle and started driving when it went. I was supposed to be on a highway at that time. If I was doing a fair rate of speed I could've crashed. this is a continuing problem with Rams. I have found out online and should be a recall With and the only parts you can get for this are manufactured because nobody has any be... Read more
Incident date: Aug 1, 2021
Keys were inside car with only an infant inside and the doors were locked with no other key fob anywhere nearby. There must have been an issue with the car’s safety system to unlock the car in this situation. There was no 3 beeps that would unlock the car. Car was parked in Walmart parking lot in the heat. Remote start was on, key fob was in drivers seat. The last door to close was the drivers... Read more
Incident date: Mar 4, 2021
Excessive oil consumption causes need for engine rebuild or replacement, cylinder head, head gasket, and timing chain repairs
Incident date: Mar 4, 2021
Excessive oil consumption causes need for engine rebuild or replacement, cylinder head, head gasket, and timing chain repairs
Incident date: Mar 4, 2021
Steering sticking when turning the steering wheel it seems to stick in certain locations
Incident date: Aug 8, 2024
The cars automatic start/stop will activate and not restart the car. This has happened at stop signs, stop lights, intersections, hard breaks, etc. There are no warning lights or system failed/malfunction warnings. This has been inspected multiple times with software updates, changing batteries, changing fuses, etc.
Incident date: Jul 14, 2024
driving on [XXX] in Idaho stopped at rest area went to restroom came out my truck was smoking lifted the hood fire started on top left of engine got safely from truck and called 911 truck burnt to ground. Since i was stopped i was not in truck but if i did not stop it could of been fatal. My insurance has the truck now waiting on them for their investigation. there was no warning of any kind no d... Read more
Fire
Incident date: Aug 30, 2024
Corrocion en el chasis, el motor se encuentra inclinado
Incident date: Aug 30, 2024
1. 9/7/2024, Emergency braking activated at 65 mph while merging onto Interstate. No cars immediately in front of me. Stopped dead in travel route for about 2 minutes then restarted.(route 42 and 95 North) 2. Resulted in a near miss to several rear end collisions. 3. Will take to dealer 9/9/2024. 4. No warning or prior phantom braking.
Incident date: Aug 30, 2024
1. 9/7/2024, Emergency braking activated at 65 mph while merging onto Interstate. No cars immediately in front of me. Stopped dead in travel route for about 2 minutes then restarted.(route 42 and 95 North) 2. Resulted in a near miss to several rear end collisions. 3. Will take to dealer 9/9/2024. 4. No warning or prior phantom braking.
Incident date: Aug 24, 2024
The contact owns a 2020 Ford Escape. The contact stated while driving at various speeds, the vehicle was jerking. The contact stated that the failure occurred increasingly while driving from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter and the main control assembly needed to be replaced... Read more
Incident date: Aug 24, 2024
The contact owns a 2019 Hyundai Sonata. The contact stated that after the vehicle was purchased, the vehicle was taken for an oil change. The contact stated that the very next day he checked the dipstick and became aware that there was no oil on the dipstick. There was no warning light illuminated. The dealer was called, and the contact was informed that there might be an oil consumption failure w... Read more
Incident date: Aug 24, 2024
I've replacd the transmission which was covered under extended warranty now I'm having to replace the engine which is not covered the car is only 5 yrs old
Incident date: Jul 11, 2024
The contact owns a 2022 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V493000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the steering wheel s... Read more
GENESIS
G80 ELECTRIFIED
(2024) - VISIBILITY/WIPER
Sep 2, 2024
Incident date: Jun 28, 2024
This morning the Tesla mobile technician informed me that the defrost is disabled. He explained that is something that only Tesla can fix. When talking to Tesla service they quote me over 1k to fix. After reading about this particular issue, Tesla has been recalling the model 3 ( 2021 -2023 ) for the exact same issue. Can someone look into this since it appears to be defective from Tesla Sinc... Read more
Incident date: Aug 30, 2024
The 1st thing that happened was that all the components of ADAS stopped working in the spring of 2023. All the warning lights turned on in the middle of my commute home from work. It was very intimidating because I thought the car was going to stall in the middle of the highway, so pulled over to the side. I contacted Honda dealership and they were going to charge me to diagnose the problem. So I ... Read more
Incident date: Mar 30, 2024
The contact owns a 2016 Honda CR-V. The contact stated that the vehicle had failed to start, causing the battery to be replaced several times. The vehicle was taken to the dealer to be diagnosed several times; however, the cause of the failure could not be determined. The vehicle was taken to a second dealer, Spitzer Honda Euclid (915 E 200th St, Euclid, OH 44119); where it was diagnosed that the ... Read more
Incident date: Aug 22, 2024
The contact owns a 2023 Buick Envision. The contact stated that while driving approximately 15 MPH and attempting to stop the vehicle, the brakes failed to immediately activate while depressing the brake pedal. The contact attempted to steer the vehicle to prevent crashing into the vehicle in front and became aware that the vehicle had lost power steering functionality. The contact had to depress ... Read more
Incident date: Jun 28, 2024
My 2021 Kia Sorento has been losing drive power, shuddering when we accelerate, hesitate when starting from a stop or parked position, and having issues accelerating at different and random speed intervals. This is a safety concern because it can cause an accident or for us and others or cause us to lose the ability to control the vehicle Everyone is also at risk if my car stops responding to me ... Read more
Incident date: Jun 28, 2024
My 2021 Kia Sorento has been losing drive power, shuddering when we accelerate, hesitate when starting from a stop or parked position, and having issues accelerating at different and random speed intervals. This is a safety concern because it can cause an accident or for us and others or cause us to lose the ability to control the vehicle Everyone is also at risk if my car stops responding to me ... Read more
Incident date: Jun 28, 2024
The oil light has appeared to light up in the car while I am driving it. The first time was January 2023. I pulled over and checked my oil and had literally no oil in my car. I immediately went to Auto Zone (or Advance/O'Reilly's-I'll check my receipts) and poured 5 quarts of oil in the car and called Hyundai (this was within the timeframe of oil changes). They had me bring my car in and stated ... Read more
Incident date: Aug 1, 2024
I noticed that as I was parking my 2022 Chevrolet Malibu and placed the vehicle's shifter in the park position, I was trapped in my vehicle because I keep getting an error message on my dashboard that reads "Shift to Park." even after the shifter was placed in park. This happened during one of the hottest days of the year. The vehicle failed to shift to the park position preventing people from lea... Read more
Incident date: Aug 1, 2024
See attached document for complaint.
Incident date: Aug 14, 2024
Death Wobble on several occasions very scary! speed over 50 mph vehicle began violently shaking had to get off roadway very dangerous almost uncontrolable!
Incident date: Nov 14, 2023
Intermittently loses ABS, traction control, and cruise control. Now throwing multiple error codes but does not "store" any codes. Lights/warnings/chimes are intermittent and random. Windshield wipers will intermittently come on as well. This is a known problem with these vehicles. Most recently randomly throws service shifter codes and vehicle shifts into neutral with no warning. The shifter has b... Read more
Incident date: Nov 14, 2023
17427 miles 68143491aa control anti-lock brake system replaced 68347098ab module anti-lock brake system replaced code found c0021-01 replacement of the hcu and module. 12/30/2019 At 80,460 mi same code and information appeared again. 12/23/2022 No ABS brakes /no speed control continues currently 111,400 miles an indicator lights stay on.
GENESIS
GV70 ELECTRIFIED
(2023) - FUEL/PROPULSION SYSTEM
Aug 9, 2024
Incident date: Jul 28, 2024
On [XXX], my vehicle’s gas pedal and acceleration system completely stopped working mid-drive on an interstate highway without warning. The car coasted to a stop. After shutting off the car and restarting, the gas pedal worked again. This was the second time this occurred (the first was on [XXX]). I brought the car to my dealer, Bernardi Honda in Natick, as I had done before. They found “los... Read more
GENESIS
GV70 ELECTRIFIED
(2023) - POWER TRAIN
Aug 9, 2024
Incident date: Jul 28, 2024
On [XXX], my vehicle’s gas pedal and acceleration system completely stopped working mid-drive on an interstate highway without warning. The car coasted to a stop. After shutting off the car and restarting, the gas pedal worked again. This was the second time this occurred (the first was on [XXX]). I brought the car to my dealer, Bernardi Honda in Natick, as I had done before. They found “los... Read more
GENESIS
GV70 ELECTRIFIED
(2023) - POWER TRAIN
Aug 9, 2024
Incident date: Jul 28, 2024
The contact owns a 2017 Chevrolet Suburban. The contact stated that the vehicle suddenly lunged forward while driving approximately 30 - 40 MPH. The contact was able to maintain control of the vehicle. There were no warning lights illuminated. The contact was able to continue driving with no additional failures. The next day while the vehicle was idling at a stop sign, the contact attempted to acc... Read more
Incident date: Aug 9, 2024
When driving all gages stop working all lighting inside and outside when driving. Happens sporadically. Took to Chevrolet and they said needed a battery so i changed and still happened. Took to performance shop and left for almost a month where a diagnosis was made that it was a corroded rear bumper wiring harness. I also found this problem on a forum with other cameros. He cleaned and it did not ... Read more
Incident date: Aug 1, 2024
The contact owns a 2018 Honda Fit. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that since receiving the recall notification, on four occasions the vehicle independently accelerat... Read more
Incident date: Aug 6, 2024
The drain pan, and drain plug malfunctioned. Drain plug dislodged while driving, engine almost locked up going 50 mph. Problem was looked at my mechanic, and told it was a known issue among the make and model of my car. There was no symptoms or problems prior to the failure of the drain plug and pan.
Incident date: Aug 6, 2024
Transmission valve body has failed 2 times in less than 4 years of ownership
Incident date: Aug 4, 2024
DRIVING AT 70 MILES PER HOUR ON FREEWAY, SUDDEN VIBRATION IN THE WHEEL FOLLOWED BY COMPLET LOSS OF ALL TREAD ON DRIVERS SIDE TIRE. VEHICLE LOST CONTROL AND SKIDDED ACROSS ROAD. DAMAGE TO LEFT SIDE MIRROR, BUMPER, TRIM AND RUNNING BOARD. WHEEL WAS DAMAGED AS WELL. TIRE WAS A HANKOOK DYNAPRO HT195/75R16c
Crash
Incident date: Aug 4, 2024
DRIVING AT 70 MILES PER HOUR ON FREEWAY, SUDDEN VIBRATION IN THE WHEEL FOLLOWED BY COMPLET LOSS OF ALL TREAD ON DRIVERS SIDE TIRE. VEHICLE LOST CONTROL AND SKIDDED ACROSS ROAD. DAMAGE TO LEFT SIDE MIRROR, BUMPER, TRIM AND RUNNING BOARD. WHEEL WAS DAMAGED AS WELL. TIRE WAS A HANKOOK DYNAPRO HT195/75R16c
Crash
Incident date: Jul 23, 2024
The contact owns a 2023 Toyota Tundra. The contact stated that there was a clicking sound coming from the engine compartment while in neutral. The contact stated that while idling and then attempting to accelerate, the vehicle hesitated. There were no warning lights illuminated. The contact was made aware of NHTSA Campaign Number: 24V381000 (Engine and Engine Cooling); however, the VIN was not inc... Read more
Incident date: Feb 23, 2023
Engine cylinder cracked, coolant intrusion into cylinder. Engine had to be replaced. Vehicle only had 54,776 miles.
Incident date: Feb 23, 2023
The contact owns a 2017 Ford Escape. The contact stated the admissions warning light had been illuminated on the instrument panel. The contact noticed that around this time the heating system had failed. The vehicle had been taken to an independent mechanic who noticed the anit-freeze tank had been low. The anti-freeze had been refilled and a fuse had been repaled. Approximately, 3 months after th... Read more
Incident date: Mar 8, 2024
The contact owned a 2014 Hyundai Elantra. The contact stated while the vehicle was parked in the parking lot, the vehicle caught on fire. The contact stated that the vehicle had not been driven in four days. The fire department arrived on the scene and extinguished the fire. The vehicle was towed to the local tow yard. The contact stated that the vehicle was condemned total lost by the in... Read more
Fire
Incident date: Jul 5, 2024
I have a 2023 Wagoneer L - series II carbide. On 2 separate occasions my Wagoneer has powered down and put itself into park. 7/22/24 - Pulling out of a parking lot, and as I was pulling out alerts popped up and put itself into park. I turned the vehicle off and on again, and proceeded to put the vehicle in drive and it instantly put itself into park. I again, restarted the vehicle and was able to ... Read more
Incident date: Jan 15, 2019
I was driving on an interstate highway in upstate NY, just past dusk, when my 2024 Honda Civic attempted to come to a rapid stop without my input. My car decelerated violently, dropped about 20 mph in speed, then immediately accelerated back to the speed set on my cruise control. I did have the Adaptive Cruise Control and Lane Keep Assist engaged when this happened. Interestingly, there was not a... Read more
Incident date: Jul 17, 2024
Anti lock brake module repetitively fails. First one replaced 7/2021 with 51,xxx miles. Second failed 7/2024 with 69,000 miles. Loses ABS system, cruise control, electronics affect electronic throttle and stabilitrack.
Incident date: Jul 17, 2024
Anti lock brake module repetitively fails. First one replaced 7/2021 with 51,xxx miles. Second failed 7/2024 with 69,000 miles. Loses ABS system, cruise control, electronics affect electronic throttle and stabilitrack.
Incident date: Jul 17, 2024
AC compressor failed within 1000 miles of High Voltage battery being replaced. This is the second AC compressor failure, the first failure occured at approx 70k miles, Nov 2022. The AC is used to cool the battery during high voltage charging and driving. Upon failure speed can be reduced, determined by multiple factors and charging rate is reduced as well. I was told it was an internal failure ... Read more