Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,278 complaints for GENESIS
Incident date: Apr 1, 2024
Welding a frame is not legal, how do you think unibody are held together?
Incident date: Apr 1, 2024
The contact owns a 2016 Ford Fusion. The contact stated that upon parking the vehicle, she became aware that the gear shifter was stuck in the drive. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the shifter cable bushing. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: ... Read more
Incident date: May 28, 2024
The bracket which attaches the awning to the roof of the RV Is separating from the roof. The mounting screws are pulling out of the roof. I intend to bring it to the dealer for repair. There was no warning that this situation was occurring. I was inspecting the awning due to a different awning recall issue and found this condition. If it had gone undetected, it would have eventually separated from... Read more
Incident date: May 27, 2024
Using adaptive cruise control with lane departure. Driving on a straight stretch of interstate in rain with audio (music) at high level. Car suddenly braked risking a crash. Vehicle does not do well on straight stretches of road. Thinks driver is not steering, and will populate a msg on dash, followed by a red light and a signal tone. These aren't easily noticed when head is up and eyes on roa... Read more
Incident date: May 27, 2024
Using adaptive cruise control with lane departure. Driving on a straight stretch of interstate in rain with audio (music) at high level. Car suddenly braked risking a crash. Vehicle does not do well on straight stretches of road. Thinks driver is not steering, and will populate a msg on dash, followed by a red light and a signal tone. These aren't easily noticed when head is up and eyes on roa... Read more
Incident date: May 28, 2024
The contact owns a 2015 Mitsubishi Outlander Sport. The contact stated that while driving approximately 60 MPH, the gear independently shifted causing the engine to rev up and then immediately shifted back into the intended gear and stabilized. The vehicle failed to accelerate without a slight hesitation at a rate slower than intended. The Service Engine and Transmission Failure warning lights ill... Read more
Incident date: May 28, 2024
Two notifications come up on the screen after vehicle is started. Front camera fault service required. Pre-collision assist not available. This started right after pre collision assist went off on 05/13/2024. There has been no inspection on the vehicle
Incident date: May 22, 2024
The steering wheel has a small button for the horn to honk instead of the actual big center . This is very dangerous , when coming close to an accident and need to alert the other driver , i simply cannot honk the horn as its instinct to press the center of a steering wheel. Instead they made it this little small button on the steering wheel which would be impossible to press in A stressful situat... Read more
Incident date: May 19, 2024
The contact owns a 2013 Kia Sorento. The contact stated that after having routine maintenance on the vehicle, the contact entered the vehicle, and became aware that the driver’s side seat failed to move and had fractured. The local dealer was contacted and informed the contact about re-adjusting the seat and the associated fees for the repair. The vehicle was not repaired. Additionally, the vehi... Read more
Incident date: Mar 31, 2024
Vehicle started shaking a little upon cold start. This did not happen every day and would only do it when first started of a morning. Took for service and was told vehicle needs a new engine. No check engine lights ever came on and vehicle has had no other problems. We are shocked at this news! Researched and saw numerous reports of recalls, etc. on this particular model and engine. Never re... Read more
Incident date: May 20, 2024
The contact owns a 2013 Dodge Avenger. The contact stated while driving 45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after 5 minutes. The contact stated that the failure recurred several times while driving. The vehicle was taken to an independent mechanic, where it was diagnos... Read more
Incident date: May 17, 2024
The contact owns a 2018 Honda Odyssey. The contact stated that on several occasions when the vehicle was started while driving at various speeds, the contact observed a pinging alarm, and the “Driver’s Side Sliding Door Failure” message was displayed. Additionally, the contact stated that the door was heavy while being opened. The vehicle was taken to a dealer over ten times where it was dia... Read more
Incident date: Sep 28, 2023
The contact owns a 2013 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V433000 (Power Train). The contact was informed by the dealer that the vehicle would be repaired under the recall. The contact stated that after arriving to the... Read more
Incident date: Apr 1, 2024
My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to c... Read more
Incident date: May 8, 2024
There are cracks on the driver side headlamp due to design flaw. My light went completely off causing the front headlamp to turn off and disable certain things that are crucial forndriving. the dealer will not replace the headlamp saying it is external factors. Other have the same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 8, 2024
I recently purchased this vehicle used with roughly 50,000k miles and drove it for three weeks with no issue. Suddenly, one morning, the motor would not start when pushing the Start Button. Instead the Start button became locked in the Run position but the engine did not engage. I removed my foot from the brake, pushed Start again and it would not return to the Off position. I opened the door thi... Read more
Incident date: May 8, 2024
My car is undrivable and requires aggressive corrective action to keep in its lane. I am in imminent danger every time I drive this vehicle.
Incident date: Feb 13, 2024
The contact owns a 2022 Grand Design Momentum. The contact stated that the RV was purchased brand new and taken to the residence, where the contact noticed that the front driver's side nose had detached at the fifth wheel pin location. The RV was taken to the dealer, where it was repaired; however, the failure recurred while the RV was still at the dealer. The RV was repaired. Additionally, the co... Read more
Incident date: May 13, 2024
We are experiencing signs of excessive frame flex like many others with similar Lippert frames. We have a squeaky floor in the front and rear. We have furniture rubbing in the front and pulling away from the wall. The stairs inside the door are rubbing as well. The rig makes excessive creaking noises while being towed. We have an appointment to take it to the Grand Design service center in June. U... Read more
Incident date: Feb 14, 2024
There are 2 check engine codes that came up as an issue for my vehicle, out of the blue: P0720 and P0500. I reached out to my mechanic and he couldn't fix it. So my plan was to take it to the dealership at the end of this month; however, while driving the vehicle back from my sister's house, the bottom of the car caught on fire and I had to pull over to jump out the car with my children. Called 91... Read more
Fire
Incident date: Feb 14, 2024
There are 2 check engine codes that came up as an issue for my vehicle, out of the blue: P0720 and P0500. I reached out to my mechanic and he couldn't fix it. So my plan was to take it to the dealership at the end of this month; however, while driving the vehicle back from my sister's house, the bottom of the car caught on fire and I had to pull over to jump out the car with my children. Called 91... Read more
Fire
Incident date: May 10, 2024
Starting on May 6, 2024, my vehicle display showed an error message stating "Front passenger safety restraint system fault - Service is required." I alerted Tesla of this error through my phone app and set an appointment to have this fixed. I then received an estimate of $1400 which consisted of replacement of the passenger airbag ($1000) as well as an additional sensor that Tesla is indicating... Read more
Incident date: Jun 16, 2023
It is dead everyday and I have to jump it I noticed when I attach a power source it makes very odd noises. I feel the current recall you have on the g80 2020 may be the issue. It runs extremely hot wit no warning lights showing. I have had a lot of brake dust and the car is hot fast. Also issues with usb and when connected to phone it sound like crackling and volume sounds odd unless I unplug an... Read more
Incident date: Jun 16, 2023
Pearl white paint is chipping and falling off all over the car. The paint isn't sticking to the factory primer, causing paint chips to fly off while driving. This issue also exposes the unprotected steel to the elements, causing rust and weakening the car body.
Incident date: Jun 16, 2023
The contact owns a 2018 Jeep Compass. The contact stated that while accelerating from a stop sign, the vehicle stalled without warning. After several attempts, the vehicle was able to be restarted. The local dealer was contacted, and an appointment was scheduled, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately... Read more
Incident date: May 7, 2024
Vehicle placed in the park position on several occasions, but indication from monitoring system shows not in park position, vehicle rocks back and forward when foot taken off brake pedal. indicator requiring me to remove shifter from park and place back in park several times before indicator acknowledge vehicle in park. Transmission jerks and stalls when initial drive train mobolized and leaking... Read more
Incident date: May 4, 2024
our ac keeps blowing relays. every month. and they other day we have to force power bank to the blower motor just to get it to work. half the inside and sometimes the even the outside lights works.
Incident date: May 4, 2024
Driving down a highway in a 70 mph zone, my car’s automatic braking system engaged causing my car to slam on brakes. There were no cars in front of me any of the times this happened. This has happened 5 times in the last two weeks. 3/5 of the times, there were cars/trucks in the right lane next to me. 2/5 of the times, there were trucks two lanes over. The first time this happened, the car behin... Read more
Incident date: Jan 4, 2023
The Plug that connects to the AC control Unit is burned and damaged. In fact, When I replaced it its smells like smoke. It is the third time since 2018 that I changed the unit. I decided to officially make a complaint because I saw that this vehicles and exact models from 2014-2016 where included but My year not ( 2013). I called the Hyundai and they told me that I needed to buy the unit and go ... Read more
Incident date: May 2, 2024
The contact owns a 2016 Volvo XC90. The contact stated that both oil and coolant would frequently be added to the engine as both the check engine and oil warning lights would appear on the instrument panel. The vehicle was taken to the dealer on multiple occasions where the crank shaft seal and fuel injectors were replaced; however, the failure persisted. One day while driving at 50 MPH, the vehic... Read more
Incident date: May 2, 2024
I own a 2019 Hyundai Sonata with an original manufacturer set of 205/65 R16 95H Kumho Solus TA31 tires on it. I noticed around a month ago that all 4 of the tires have cracks in between the treads, mostly on the outer and inner treads of the 4 tread areas. These cracks are all around and significant. I am afraid to drive on them. I have brought this defect to the attention of Kumho tires over ... Read more
Incident date: Apr 30, 2024
Failure of the tone wheel on a 2015 Ram 1500 Ecodiesel. W58 recall dated 2/2021 was performed. ( a software repair for a mechanical issue) W68 recall also dated 2/2021 refers to the replacement of the tone wheel in certain Ram 1500 trucks. On 2/26/2024 My vehicle would not start following a lack Of acceleration/hesitation the night before on the freeway with my daughter driving late at night b... Read more
Incident date: Dec 27, 2023
[XXX] At approximately [XXX] pm, while driving to Dallas, Texas, the car bucked numerous times while attempting to pass another car at approximately 65 mph. The GV70 then started to deaccelerate. The speed dropped to around 50 mph. I continued to press the accelerator, but the car would not accelerate but the engine was revving (RPM hit around 5000) and then dropped back down. I continued driv... Read more
Incident date: Dec 27, 2023
Vehicle has excessive oil usage which made a carbon build up and the engine blew. I was told by my Kia dealer when I first started burning oil that this is a known problem and my engine would eventually blow a piston and not work. Unfortunately this happened. Knowing this was a problem Kia is aware of and not fixing is wrong.
Incident date: Dec 27, 2023
I was travelling down the road at approximately 30 mph and my the active headrest on the passenger side randomly deployed. This caused an extremely loud noise that sounded like an explosion. This caused me to swerve and slam on the brakes. It was unclear, at the time, what was happening. This has now caused extreme anxiety that it will happen on the driver side, while I am driving, and cause bodil... Read more
Incident date: Apr 28, 2024
2013 Chevy Silverado undercoated every year since new..(2 owners)... and the frame is rotted. This is disgusting!!! There is a technical service bulletin for frame rust/ rot but not a full recall. Rotted frames are a SAFETY Concern!!!! You need to make GM fix this problem with a full recall!!!!!!!!!!
Incident date: Apr 26, 2024
This is a repetitive intermittent issue. The ACC will engage without any command to do so. I have been to the dealer several times, but they have not been able to duplicate the issue. Because I never know when this will occur, I drive with caution. When I realize this is happening, of course I brake, and the ACC disengages as it should. These incidents are somewhat hazardous, as I am expecting to ... Read more
Incident date: Apr 7, 2024
CMU glitching. Navigation systems not working. Back up camera not working. Common issue with all mazdas
Incident date: Apr 16, 2024
This vehicle is not safe to be on the road. I've had numerous safety issues: 1) Electrical: --every day I get warnings about faults, particularly with many of the ADAS features being unavailable. --the dash screen with the speedometer fades out while driving. --the main screen stops working or locks on a back-up camera image. --the A/C system intermittently functions. The biggest issue with this ... Read more
Incident date: Apr 12, 2024
Climbing a hill the cruise control goes crazy and the RPMs suddenly exceed 5000+. Scared the hell out of me and could certainly be dangerous especially on rainy roads. Many owners are reporting this issue on the Nissan Frontier Owners forum - example here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Apr 12, 2024
Climbing a hill the cruise control goes crazy and the RPMs suddenly exceed 5000+. Scared the hell out of me and could certainly be dangerous especially on rainy roads. Many owners are reporting this issue on the Nissan Frontier Owners forum - example here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Apr 17, 2024
Rear passenger seat belt will not retract. Has done twice before and took weeks before retracting by itself.
Incident date: Apr 1, 2023
The contact owns a 2014 Audi S4. The contact stated that while driving at 70 MPH, he observed multiple unknown warning lights illuminated. The EPC warning light was also illuminated. The contact stated that the “Do Not Drive" message was displayed. Additionally, the contact stated that the steering wheel was stiff and failed to steer as intended. The vehicle was taken to the dealer where it was ... Read more
Incident date: Apr 1, 2023
Timing Chain/ Engine failure. Alert/Dashboard failure. The car ran out of oil from the leaking oil pan. Car failed to notified the driver of low oil. Engine failure due to low oil while driving on interstate. Causing to low all power in the middle of the road. Vehicle was inspected by a mechanic and Tow company. Both said it was the timing chain and that the engine was not good anymore. ... Read more
Incident date: Mar 6, 2024
The contact owns a 2007 Acura TSX. The contact stated that while attempting to start the vehicle, the vehicle failed to start. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the ECU, and determined that corrosion had caused the component to fail. The vehicle was repaired. After investigating the failure, the contact r... Read more
Incident date: Jan 8, 2024
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle s... Read more
Fire
Incident date: Sep 13, 2023
The transmission failed at just under 60k miles. Our air bag sensor light is now coming on and not sure why. I don’t have the money to continue to repair this vehicle plus make payments. We also have had issues with the front bolts on the driver side continuing to loosen.
Incident date: Apr 5, 2024
When driving down the road at approximately 35-40mph, the accelerator pedal stopped working and a variety of warning messages and lights popped up on the dash. Some of those messages included "gear selected will engage at low speed", "powertrain system fault", and "pre-collision assist not available". Because the vehicle suddenly became undriveable, it rolled to a stop in the middle of the road. ... Read more
Incident date: Apr 10, 2024
The steering has squeaking noise and cause the car every hard to turn. when trying to turning the car, the steering wheel will cause the car go another direction. This issue seems on tesla forums. I replaced control arms in august 2022 and I replaced again in April 2024.
Incident date: Apr 8, 2021
1.) P2112- Throttle Actuator Control System stuck in closed position, no as I was able to get it to work again but looking at replacing the throttle body, so in the future yes. 2.) My saftey was at risk as it failed going over 70+ mph and made my vehicle shake violently. 3.)No but this is the 2nd time in 6 months this has happened. 4.) No 5.)had a power train lamp come on (2011 ford f150 wrench ... Read more