Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,278 complaints for GENESIS
Incident date: Feb 23, 2023
There is a on going issue with clock spring failing on 2011-2014 Hyundai models. My model is not covered under their extended warranty cause I have a hatchback version of the Elantra, which uses the same parts. I have already replaced my clock spring at 2019 and again the issue has come in 2024. My air bag light is on, my car horn doesn't work and buttons on the steering wheel. Feel like this is a... Read more
Incident date: Mar 8, 2024
The contact owns a 2015 Ford F-150. The contact stated that while the vehicle was turned off, the contact observed condensation underneath the front of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the oil pan was leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approxi... Read more
Incident date: Jul 5, 2024
Vehicle is loosing a quart of oil every two weeks. When taken in for service no problems found. Dealership says their is a known engine problem but since I am the second owner no warrenty applies. Their suggestion is to constantly pit oil in the vehicle. This problem has effected many hyundai owners and should be on the company to fix the problem.
Incident date: Jan 15, 2019
I bought this van new in March 2022. Since I have owned it I have had countless instances where I will have my brakes applied and the van will suddenly accelerate with the brake still applied. This has happened multiple times when I am braking on hills & I have nearly ran stop signs because of it, there are some dangerous intersections I travel frequently and this is a major safety concern. This n... Read more
Incident date: Jul 17, 2024
UNINTENDED ACCELERATION!! 2022 GENESIS GV80 2.5T Prestige model. 60 miles after I had the fuel pump replaced due to a recall on the fuel pump, car was totaled. It was complete luck that I or others WERE NOT KILLED. The vehicle was sitting still with engine running and all of a sudden just accelerated up to about 40+ mph. I had to steer into parked car to stop my vehicle. The gear shift would not... Read more
Crash
1 injured
Incident date: Jul 17, 2024
Anti lock brake module repetitively fails. First one replaced 7/2021 with 51,xxx miles. Second failed 7/2024 with 69,000 miles. Loses ABS system, cruise control, electronics affect electronic throttle and stabilitrack.
Incident date: Jul 17, 2024
Anti lock brake module repetitively fails. First one replaced 7/2021 with 51,xxx miles. Second failed 7/2024 with 69,000 miles. Loses ABS system, cruise control, electronics affect electronic throttle and stabilitrack.
Incident date: Jul 6, 2024
Rear 3rd brake light and rear window are leaking water into the cab causing visibility issues.
Incident date: Jun 1, 2024
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ... Read more
Incident date: Jun 1, 2024
The contact owns a 2021 Jeep Gladiator. The contact stated that the passenger’s side rear axle was leaking. The contact stated while driving at various speeds, the "Rear Axle Locked" message was flashing on the instrument panel. Upon investigation, the contact discovered an unknown recall for the rear axle fluid leak. The manufacturer was notified of the failure and the contact was informed that... Read more
Incident date: Jun 22, 2024
ABS TRACTION LIGHT GOES ON AND OFF INTERMITTENT. Seems like every time I hit a bump.
Incident date: Jul 13, 2024
The car is not accelerating or needs hard acceleration to move. It is also losing power intermittently. The car can not accelerate to pass a vehicle. The transmission is behaving erraticly. Causing severe back pain accelerating the car in normal city driving. The RPMs exceed 4000 reaching a speed of 45 miles an hour making the car engine very noisy.
Incident date: Jul 13, 2024
After coming to a stop the vehicle will not accelerate as it should. A severe loss of power as it will only advance very slowly for 10 to 15 seconds. This is always in an intersection, so it is dangerous. Seems to happen mostlyin hot weather when the A/C is on.
Incident date: Jul 13, 2024
I was driving down the highway at normal speeds when I noticed the engine temperature began climbing out of the blue, and eventually the CEL light came on before the dashboard read "Propulsion Power Reduced" and eventually the engine stopped entirely and I had to coast to an area on the side of the highway where I could pull over. The battery-only part of the car was drained but there was plenty o... Read more
Incident date: Apr 1, 2024
The steering wheel of Honda Accord ex 2013 suddenly malfunctioned. It becomes heavy and stiff. It can not come back to the center automatically after left turn. We brought the car to our local Honda dealer. They diagnosed the car and told us the car "NEEDS EPS GEAR BOX ONLY ". They said "NOT RELATED TO THE WARRANTY EXTENSION $3905 PLUS TAX AND SHOP SUPPLIES". There is not warning when the engine o... Read more
Incident date: Jul 12, 2024
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact heard a squeaking sound while steering the vehicle. In addition, the contact stated that several unknown warning lights were illuminated. The contact stated that the steering wheel seized, and the vehicle became undrivable. The contact stat... Read more
Incident date: Jul 6, 2024
Powertrain failed while driving and the car complete shut off in traffic on a busy road. This is the second time this has happened.
Incident date: Jul 6, 2024
In the past I had a 2013 Chevy Spark LS. But in 2017 an idiot who was TEXTING and DRIVING RAN A STOP SIGN, crossed through FOUR LANES and T-BONED MY car injuring me and totaling my car. I am blessed to have survived. Until that day the only issue with my Spark was a failure of the "ignition / safety security chime". Prior to the accident it was addressed and fixed. Now I have a 2015 Chevy Spa... Read more
Incident date: Jul 6, 2024
In the past I had a 2013 Chevy Spark LS. But in 2017 an idiot who was TEXTING and DRIVING RAN A STOP SIGN, crossed through FOUR LANES and T-BONED MY car injuring me and totaling my car. I am blessed to have survived. Until that day the only issue with my Spark was a failure of the "ignition / safety security chime". Prior to the accident it was addressed and fixed. Now I have a 2015 Chevy Spa... Read more
Incident date: Apr 5, 2024
There is a recall issued for my vehicle. I have experienced the exact symptoms described as part of the recall notice. I had a check engine light. Initially they said it was the battery and replaced it, however, a month later again was the same problem. They had an area of diagnosis where it said fuel injection replacement. I was charged 3k. I spoke to them and asked why is it that I had to replac... Read more
Incident date: Jul 4, 2024
1-The front air bag sensor will nor register if a person is sitting in the sear, no matter the weight. 2-The modem keeps direction the vehicle to steer right. No matter how many alignments and parts are replaced, the ECM will not correct itself 3-KIA dealers will only repair the problem if the customer pays $$$$$$$$
Incident date: Jul 8, 2024
I was driving down the highway at 55 mph with the cruise control on and when I came to a stoplight where I had to make a right, the brakes would not depress they were frozen or a hard break pedal. Apparently in 2023 Kia recalled 98,944 Kia Sportage SUVs due to a brake booster issue. My Kia is a 2011. It was very scary and I am having my vehicle towed to a Kia Dealership
Incident date: Jul 1, 2024
Rear passenger seat belt does not latch.
Incident date: Jun 27, 2024
After 3 weeks of sitting idle, the car door had trouble to open. We changed the key batteries but didn’t fix the issue. The next day, car door opened without issue and the car was fine to drive. The 3rd day, the car went dead with no response to the key. The 4th day it came back to live again. However, the car went completely stalled during driving. The engine stopped and no lights or electrici... Read more
Incident date: Jun 27, 2024
The brake pedal goes to the floor and does not want to stop. There is a brake failure meesage on the dash.
Incident date: Jun 27, 2024
There is a wide majority of Honda owners with cars ranging from 2016-2022 all reporting the same issue of steering sticking resulting in overcorrecting and crashing your car. My 2019 civic today tried to kill me by locking the steering while driving down the highway with a construction wall that the car jerked into. The dealer responded to a request for information about this issue by telling me i... Read more
Incident date: Feb 15, 2024
I am driving back to Florida on [XXX] and my engine light comes on and the wrench symbol on my dash, as I am going about 70 mph and accelerate suddenly my truck going from gear/speed 6 down to 5. I take my foot off the accelerate and it goes back to speed /gear 6. If i stay at one speed and do not accelerate its ok, the minute I accelerate it changes speed. I took it into the Ford Dealer in Day... Read more
Incident date: Apr 11, 2024
While driving vehicle on [XXX] Ocala, FL engine spontaneously overheated, which caused an immediate loss of engine power and a temporary loss of directional control as the power steering no longer functioned. I had the vehicle first towed to my house, and then had it towed to Gary Yeomans Ford Ocala. Their diagnosis led them to insist that coolant is intruding into the cylinder through the bloc... Read more
Incident date: Oct 2, 2023
The contact owns a 2013 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had n... Read more
Incident date: Oct 2, 2023
The contact owns a 2008 Toyota Yaris. The contact stated that the vehicle unintendedly shifted from park by accidentally touching the gear selector with a knee or hand without the brake pedal being depressed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate fail... Read more
Incident date: May 15, 2022
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start-up. The vehicle was able to be jumpstarted. The contact stated that a system failure warning light was illuminated. The battery was replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the ... Read more
Incident date: Jun 21, 2024
It has been a year and one month (May 11, 2023) since the recall was announced and the manufacturer has not gotten the parts available yet to solve the issue and keep the owners safe from possible injury or death
Incident date: Jun 17, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim had ... Read more
Incident date: Jun 17, 2024
Sticking steering in turns, shimmy/rattle in steering wheel when making hard slow speed turns. The steering wheel felt like it had slack in it when moving it back and forth while stationary with engine running. After driving on the highway the steering kept sticking to the right when rounding small curves. I had to physically pull the wheel back to straighten. This almost caused an accident a few... Read more
Incident date: Jun 18, 2024
-Baggage compartment doors, when latched securely and locked with key, would open during travel down the highway at random. Luckily no cargo was lost (I take turns very slowly and noticed flapping baggage doors in my side view mirrors pretty quickly). This has happened on multiple occasions, and continued to happen after multiple dealership service visits that supposedly rectified the issue. This ... Read more
Incident date: Jun 19, 2024
I have had my vehicle inspected and supposedly repaired for the death wobble by two separate ford dealerships (Castle Rock Ford in Castle Rock, CO and Phil Long Ford in Colorado Springs CO). I continue to have safety issues as when I hit pot holes or rough roads, the steering and suspension system shakes the front wheels and steering wheel to the point that I have to come to a full stop. The entir... Read more
Incident date: Jun 19, 2024
I have had my vehicle inspected and supposedly repaired for the death wobble by two separate ford dealerships (Castle Rock Ford in Castle Rock, CO and Phil Long Ford in Colorado Springs CO). I continue to have safety issues as when I hit pot holes or rough roads, the steering and suspension system shakes the front wheels and steering wheel to the point that I have to come to a full stop. The entir... Read more
Incident date: Feb 13, 2024
while the car was in neutral tow mode, being towed behind a motorhome, the steering wheels went onto a 'death wobble'. This was after turning left onto an on ramp. Traveling 5mph. Stopped immediately. Started to slowly move forward and it appeared the problem has corrected. Towed fine after that. However, the vehicle has lost power steering. I have noticed from the forums that this has been hap... Read more
Incident date: Jun 17, 2024
The steering sticks and pulls the car. It stops responding to correction after a while. It is going to cause an accident. It's uncontrollable at times.
Incident date: Feb 9, 2024
I was involved in an accident where a car pulled out in front of me causing my truck to T-bone them. I estimate I was traveling at 40 mph or so at the time of impact. My airbags did not deploy during this impact. I have never had an issue with the air bag system on this vehicle, but believe the dealership had performed a recall or flashed some software within the last 3 years pertaining to the air... Read more
Crash
Incident date: Apr 1, 2024
I lost power assist steering while pulling out of my doctor's parking lot yesterday. Fortunately I was able to get the pickup into an adjacent lot, but with much difficulty. I tried numerous times to turn truck off and back on but still no steering. I had a warning light flashing. I then disconnected the negative battery terminal and reconnected it. Warning light still flashed for a bit then ... Read more
Incident date: Feb 13, 2024
Had an “Emission system” problem in Jan. 2024. The Honda services replaced fuel injector and other parts relating to the problem. However, 1,000 miles after the same problem showed up again and was told on 6/10/24 by the Honda services that problem is the same again after running a test. I tried contacting American Honda to check any recall and found out that anything relating to fuel injector... Read more
Incident date: Feb 13, 2024
CUSTOMER STATES THAT WHEN DRIVING AT FREEWAY SPEEDS 60 AND UP HEARING A POPPING TYPE NOISE SOUNDS LIKE POPCORN POPPING IN MICROWAVE CAN ONLY HEAR WHEN RIDING IN THE BACK SEAT Caused by ROAD TESTED AND VERIFIED A POPPING NOISE COMING FROM REAR OF INTERIOR NEAR TAIL LIGHTS. REMOVED VENTS TO FIND NOISE IS COMING FROM DEPRESSURIZATION VENTS OPENING AND SHUTTING. VERIFIED TO LIKE VEHICLE AND FOUND THIS... Read more
Incident date: Feb 13, 2024
CUSTOMER STATES THAT WHEN DRIVING AT FREEWAY SPEEDS 60 AND UP HEARING A POPPING TYPE NOISE SOUNDS LIKE POPCORN POPPING IN MICROWAVE CAN ONLY HEAR WHEN RIDING IN THE BACK SEAT Caused by ROAD TESTED AND VERIFIED A POPPING NOISE COMING FROM REAR OF INTERIOR NEAR TAIL LIGHTS. REMOVED VENTS TO FIND NOISE IS COMING FROM DEPRESSURIZATION VENTS OPENING AND SHUTTING. VERIFIED TO LIKE VEHICLE AND FOUND THIS... Read more
Incident date: May 28, 2024
I had a trailer hooked to my truck. while driving down the road the tailgate came down by it's self. not knoing it was down there was damage to the tailgate $4,400.00 worth risk is not being able to turn.ford in baraboo wi looked at as well as my insurance. no warning lamps or message came on
Incident date: Feb 2, 2024
Driver's side door will lose power while in park or while driving. This causes the locks to not work and windows (driver's and passenger's) will not go up or down. The mirrors will not fold in. Lights on the door goes out. Controls goes completely unresponsible.
Incident date: Apr 1, 2024
My vehicle started experiencing issues with hesitation when driving it on the freeway as if it was placed into Neutral when accelerating. As instructed by my Service Bulletin Number 24-010 letter, I needed to take my vehicle to the dealership. I took my vehicle to the Hendrick Honda dealership located at 14201 Richmond Hwy Woodbridge, VA 2219. They are trying to tell me that the recall is an ext... Read more
Incident date: Jun 1, 2024
Recall number 1 from 2022 was just complete at Homer Skelton Hyundai in Olive Branch Mississippi on around [XXX]. Now this 2024 recall which is major involving over 30,000 vehicles as of today with the fire hazard is very very suspect. I received a letter 5 months ago and have not been able to drive my car because I may die. THAT'S THE TRUTH. Genesis has ceased all communication with myself and c... Read more
Incident date: Jun 1, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? A) The engine died while driving. Yes, it is. How was your safety or the safety of others put at risk? A) While driving on the both the highway and in town on the streets, the engine failing could have resulted in death or harm to myself, my children and those on the road driving around me. Has t... Read more
Incident date: Jun 1, 2024
I have found that when pressing my brake pedal, it gets very very hard and the truck doesn’t want to stop unless I’m practically standing on the brake pedal. My mechanic has been through the entire system and believes the issue stems from a faulty Vacuum pump. This is apparently a standing recall for my 2016 Silverado but when I supply my vin number it says that I have no unrepaired recalls. A... Read more