Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,278 complaints for GENESIS
Incident date: Sep 24, 2024
The contact owns a 2021 Honda Ridgeline. The contact stated while driving approximately 65 MPH and attempting to slow down for slower traffic ahead, the vehicle then failed to accelerate above 30 MPH. The vehicle was driven across three lanes of traffic onto the shoulder. After stopping and restarting the vehicle, the failure self-corrected and the vehicle operated normally. The cause of the failu... Read more
Incident date: Jul 23, 2022
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The traction control and two other unknown warning lights were illuminated. The vehicle was able to be restarted, but the failure persisted. The vehicle was taken to the dealer, where an open circuit and two other unknown DTC codes were retrieved. The contact was un... Read more
Incident date: Sep 20, 2024
The adaptive cruise control started pacing off vehicles in the right lane instead straight ahead. Then the vehicle's forward collision emergency brake system started engaging with no vehicles infront causing the vehicle to panic stop on its own for no reason. This panic stop could cause an accident, personal injury or death.
Incident date: Sep 20, 2024
The contact owns a 2019 Ram Promaster 1500. The contact stated while driving from a complete stop, the RPM’s increased, but the vehicle hesitated to respond. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that the failure could not be replicated. Additionally, the contact stated while driving 65-70 MPH, th... Read more
Incident date: Sep 20, 2024
The contact owns a 2015 Chevrolet Traverse. The contact discovered that the front driver side curtain air bag cover panel was loose and unsecured. The vehicle was taken to the local dealer who diagnosed that the front driver’s side curtain air bag had partially deployed and needed to be replaced. The contact stated that the vehicle had not been involved in a crash to cause the partial deployment... Read more
Incident date: Sep 17, 2024
I had finished charging the car over night and just turned it on to drive to work. However, the dash display did not fully turn on. It did not display the speed, charge, odometer reading, any form of driver safety information, etc. The display was completely blank except for displaying the gear the car was in, that the parking break was on, and that auto hold was engaged. The infotainment and clim... Read more
Incident date: Sep 15, 2024
The driver side mirror vibration increases with the speed to a point that it affects the ability to see anything in the mirror.
Incident date: Sep 17, 2024
Well maintained and properly serviced car. Never had any issues. While driving out of town, 4hrs into the drive the electrical system went haywire. Error messages began cycling through on the driver panel - stability control lights, service air bag system, engine light comes up, and service bag system, after which the car loses total power. After pulling onto the side of the road, I placed car in ... Read more
Incident date: Dec 11, 2022
My car has malfunctioned under the following circumstances: While attempting to make an unprotected left turn at a traffic light intersection (there is no left turn only light) through active lanes of opposing traffic where there is no median lane and no protective barriers between opposite directions of traffic, my vehicle has executed emergency braking on 8 separate occasions. How it happens: ... Read more
Incident date: Dec 11, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? -- sure -- the hard brake line popped open when I used the stop-hold function at a stop light, twice... How was your safety or the safety of others put at risk? - brakes had to be pumped the (short - close) drive home Has the problem been reproduced or confirmed by a dealer or independent service c... Read more
Incident date: Dec 11, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? -- sure -- the hard brake line popped open when I used the stop-hold function at a stop light, twice... How was your safety or the safety of others put at risk? - brakes had to be pumped the (short - close) drive home Has the problem been reproduced or confirmed by a dealer or independent service c... Read more
Incident date: Sep 7, 2024
I started noticing my transmission slipping when I first drive my vehicle after being parked for a few hours about 8 months ago. It stopped slipping after a couple of minutes. I didn’t take it to a ford service department because various websites said that is normal with the 10 speed transmissions. About a month ago, the slipping became worse. I also started losing power. I would start to accele... Read more
Incident date: Aug 1, 2021
The contact's wife owns a 2020 Toyota Camry. The contact stated that on several occasions when the vehicle was turned off, the rear doors failed to unlock manually or by using the remote, from the inside or outside the vehicle. The contact stated that on one occasion, the contact had to climb through the passenger’s side rear window to exit the vehicle. The vehicle was not diagnosed or repaired.... Read more
Incident date: Aug 1, 2021
The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: Mar 4, 2021
Battery begins discharge without warning while driving the vehicle. System begins complete shutdown without warning. Experiencing clunking and or jerking while driving no matter if speed acceleration/deceleration. Infotainment system goes out of function without notice - radio, sound, navigation, and safety cameras included. I feel unsafe during driving this vehicle as it does not give any warnin... Read more
Incident date: Mar 4, 2021
Excessive oil consumption causes need for engine rebuild or replacement, cylinder head, head gasket, and timing chain repairs
Incident date: Mar 4, 2021
Excessive oil consumption causes need for engine rebuild or replacement, cylinder head, head gasket, and timing chain repairs
Incident date: Aug 8, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while starting the vehicle, and while driving at various speeds, the vehicle made abnormal knocking sounds. There was no warning light illuminated. The dealer was not contacted. ... Read more
Incident date: Jul 14, 2024
I went to start my van and out of nowhere I got an error message saying to “service hybrid electric system” and a check engine light came on. I am not sure if there are any safety hazards related to this, but am no longer able to charge the vehicle. When I plug it in the charging lights flash and the “service charging system” error pops up.
Incident date: Aug 30, 2024
Been A Loyal Enthusiastic Hyundai & Genesis Owner For 22 Years. 6 Santa Fe's 3 Genesis. FRIDAY, AUGUST 30, 2024. Went to garage to start... "LIMITED SLIP" WARNING AND MULTIPLE DRIVER ASSIST WARNINGS FLASHING ON DIGITAL DASHBOARD. WOULD NOT SHIFT INTO GEAR. TOWED TO DEALER SATURDAY MORNING. DEALER HAS NOT LOOKED AT GV70 TO DIAGNOSE IN 7 DAYS. 3 OTHER GENESIS HAD BEEN TOWED TO THE DEALER AS WEL... Read more
Incident date: Aug 30, 2024
I leased this car there purchased it. Never had any accident or anything in that sort. However my car start to make this metal noise when I am driving which is super loud. I took it to the dealership but they said it's not serious without doing a thorough check up. they said it's just a sound that those type cars make and it replace the metal part it cost about 10k or something like that. I never ... Read more
Incident date: Aug 30, 2024
Corrocion en el chasis, el motor se encuentra inclinado
Incident date: Aug 24, 2024
Total battery system failure to where vehicle would not start/restart, or if started via jumping, would stall out shortly thereafter. Battery problem to point to where jump starting is difficult due to shorted battery lowering availalble power to start/restart engine. This could have caused unexpected removal of power from the vehcile during traveling or in unsafe areas. This appears to be a ve... Read more
Incident date: Aug 24, 2024
The contact owns a 2020 Toyota Rav4. The contact stated while the vehicle was parked, the front driver's and both passenger's side doors were filled with water inside the door panels. The contact stated that the water had to be shaken out of the door panels. The vehicle was not diagnosed or repaired by an independent mechanic. The contact stated that while the vehicle was at the dealer being servi... Read more
Incident date: Aug 24, 2024
The contact owns a 2020 Ford Escape. The contact stated while driving at various speeds, the vehicle was jerking. The contact stated that the failure occurred increasingly while driving from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter and the main control assembly needed to be replaced... Read more
Incident date: Jul 11, 2024
I started receiving messages that the cameras were occluded and that there was an error and ALL of my system safety features were disabled. No front forward collision warnings, no emergency braking available, nothing available and the system computer that showed all of the traffic and everything completely disappeared from the screen, the car has literally gone blind. All of this started happening... Read more
GENESIS
G80 ELECTRIFIED
(2024) — LANE DEPARTURE: BLIND SPOT DETECTION
Sep 2, 2024
Incident date: Jun 28, 2024
My backup camera was intermittent and then stopped working. Had extended warranty and got backup camera replaced. Worked for 2 weeks than was intermittent again. Brought back into dealership and was told that it was the wiring harness inside the back tailgate that was the issue. In order to fix the whole back tailgate of my 2021 Rogue SV AWD had to be replaced. Camera only works 2% of the tim... Read more
Incident date: Aug 30, 2024
The 1st thing that happened was that all the components of ADAS stopped working in the spring of 2023. All the warning lights turned on in the middle of my commute home from work. It was very intimidating because I thought the car was going to stall in the middle of the highway, so pulled over to the side. I contacted Honda dealership and they were going to charge me to diagnose the problem. So I ... Read more
Incident date: Mar 30, 2024
Vehicle beeps non stop that the vehicle assist feature is unavailable. Multiple lights on the dash. Vehicle has been to the dealer 5 times to correct this issue and it remains not working.
Incident date: Aug 22, 2024
The contact owns 2019 Chevrolet Malibu. The contact stated that while the vehicle was parked in the driveway, after removing the foot from the pedal brake and turning off the vehicle, the message "Shift to Park" was displayed. The contact was unable to exit the vehicle while the message was displayed. Additionally, the doors were unable to be locked during the failure. The vehicle was not diagnose... Read more
Incident date: Jun 28, 2024
The electrical wiring harnesses affecting numerous safety systems (forward collision warning, automatic emergency braking, lane departure warning) have been chewed through by rodents. Upon further research it was determined that starting in 2016 Asian automotive manufacturers (Nissan, Toyota, Kia, Hyundai) began using soy-based insulation in their wiring harnesses as alternatives to petroleum-base... Read more
Incident date: Jun 28, 2024
My 2021 Kia Sorento has been losing drive power, shuddering when we accelerate, hesitate when starting from a stop or parked position, and having issues accelerating at different and random speed intervals. This is a safety concern because it can cause an accident or for us and others or cause us to lose the ability to control the vehicle Everyone is also at risk if my car stops responding to me ... Read more
Incident date: Jun 28, 2024
My 2021 Kia Sorento has been losing drive power, shuddering when we accelerate, hesitate when starting from a stop or parked position, and having issues accelerating at different and random speed intervals. This is a safety concern because it can cause an accident or for us and others or cause us to lose the ability to control the vehicle Everyone is also at risk if my car stops responding to me ... Read more
Incident date: Aug 1, 2024
The contact owns a 2013 Honda Accord. The contact stated while driving at an undisclosed speed, the front tire and the steering wheel were vibrating abnormally. Additionally, there was a burning odor coming from the front tire. The vehicle was taken to an independent mechanic where it was diagnosed with a failed Vehicle Stability Assist (VSA) module. The contact was informed that the VSA module ne... Read more
Incident date: Aug 1, 2024
I noticed that as I was parking my 2022 Chevrolet Malibu and placed the vehicle's shifter in the park position, I was trapped in my vehicle because I keep getting an error message on my dashboard that reads "Shift to Park." even after the shifter was placed in park. This happened during one of the hottest days of the year. The vehicle failed to shift to the park position preventing people from lea... Read more
Incident date: Aug 14, 2024
The vehicle loses its sensor for gear placement. The wrench icon appears and the engine fan starts running fast. The vehicle will not shift and causes an extremely dangerous situation while on the road. The gear shift panel doesn’t show an engaged gear. When it’s safe to stop and shut of the vehicle, it won’t turn back on. Eventually the vehicle clears the error itself and is drivable again ... Read more
Incident date: Nov 14, 2023
Intermittently loses ABS, traction control, and cruise control. Now throwing multiple error codes but does not "store" any codes. Lights/warnings/chimes are intermittent and random. Windshield wipers will intermittently come on as well. This is a known problem with these vehicles. Most recently randomly throws service shifter codes and vehicle shifts into neutral with no warning. The shifter has b... Read more
Incident date: Nov 14, 2023
Intermittently loses ABS, traction control, and cruise control. Now throwing multiple error codes but does not "store" any codes. Lights/warnings/chimes are intermittent and random. Windshield wipers will intermittently come on as well. This is a known problem with these vehicles. Most recently randomly throws service shifter codes and vehicle shifts into neutral with no warning. The shifter has b... Read more
GENESIS
GV70 ELECTRIFIED
(2023) — FUEL/PROPULSION SYSTEM
Aug 9, 2024
Incident date: Jul 28, 2024
Complete power outage when parking the car, after pressing the power button. Car did not go through shutoff mode. Parking brake was not engaged, so car would roll if foot brake was released. Could not restart vehicle, and no electrical switches worked. Doors would not unlock, rear hatch wouldn't activate. Approximately 30 seconds later power came back on and dash showed red status for approximate... Read more
GENESIS
GV70 ELECTRIFIED
(2023) — ELECTRICAL SYSTEM
Aug 9, 2024
Incident date: Jul 28, 2024
On [XXX], my vehicle’s gas pedal and acceleration system completely stopped working mid-drive on an interstate highway without warning. The car coasted to a stop. After shutting off the car and restarting, the gas pedal worked again. This was the second time this occurred (the first was on [XXX]). I brought the car to my dealer, Bernardi Honda in Natick, as I had done before. They found “los... Read more
GENESIS
GV70 ELECTRIFIED
(2023) — FUEL/PROPULSION SYSTEM
Aug 9, 2024
Incident date: Jul 28, 2024
On [XXX], my vehicle’s gas pedal and acceleration system completely stopped working mid-drive on an interstate highway without warning. The car coasted to a stop. After shutting off the car and restarting, the gas pedal worked again. This was the second time this occurred (the first was on [XXX]). I brought the car to my dealer, Bernardi Honda in Natick, as I had done before. They found “los... Read more
Incident date: Aug 9, 2024
When driving all gages stop working all lighting inside and outside when driving. Happens sporadically. Took to Chevrolet and they said needed a battery so i changed and still happened. Took to performance shop and left for almost a month where a diagnosis was made that it was a corroded rear bumper wiring harness. I also found this problem on a forum with other cameros. He cleaned and it did not ... Read more
Incident date: Aug 1, 2024
The contact owns a 2018 Ram 2500. The contact stated that while driving at approximately 40 MPH, the front passenger's wheel detached from The vehicle and was pulled into the ditch where the the suds were replaced. The vehicle was taken to a dealer where it was diagnosed that the failure could not be replicated. The manufacturer was notified of the failure. The failure mileage was approximately ... Read more
Incident date: Aug 6, 2024
While driving the rear view mirror suddenly tilted downward (drooped). What happened, was that the tension ring popped off. As it turns out, this is a known issue per internet Mini Cooper pages. On hot days the ring loosens and, since the design does not include anything to prevent the ring from sliding off, it does slide off, resulting in the rear view mirror drooping. I reinstalled the ring. ... Read more
Incident date: Aug 6, 2024
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact previously heard a rattling sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaire... Read more
Incident date: Aug 4, 2024
I had just started the car and driven less than half a mile in a 35 MPH zone when the acceleration gave out. Vehicle would not go over 20 MPH, engine did not rev up when gas pedal depressed. I came to red light and stopped, turned off the car and turned it back on and issue seemed to clear. I google and have learned this model and year are being recalled for this issue and fuel pumps replaced, ... Read more
Incident date: Aug 4, 2024
Clear coat failing on roof and paint chipping bubbling away from body on tailgate without evidence of rust. Reported to dealer and was told to contact American Honda Corp directly.
Incident date: Aug 4, 2024
DRIVING AT 70 MILES PER HOUR ON FREEWAY, SUDDEN VIBRATION IN THE WHEEL FOLLOWED BY COMPLET LOSS OF ALL TREAD ON DRIVERS SIDE TIRE. VEHICLE LOST CONTROL AND SKIDDED ACROSS ROAD. DAMAGE TO LEFT SIDE MIRROR, BUMPER, TRIM AND RUNNING BOARD. WHEEL WAS DAMAGED AS WELL. TIRE WAS A HANKOOK DYNAPRO HT195/75R16c
Crash
Incident date: Jul 23, 2024
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving at 5 MPH, the vehicle slowed down. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the knock sensor needed to be replaced. The vehicle was repaired, but the failure recurred. While driving, a month later, the vehicle slowed down. The vehicle was taken back ... Read more
Crash
Incident date: Feb 23, 2023
There is a on going issue with clock spring failing on 2011-2014 Hyundai models. My model is not covered under their extended warranty cause I have a hatchback version of the Elantra, which uses the same parts. I have already replaced my clock spring at 2019 and again the issue has come in 2024. My air bag light is on, my car horn doesn't work and buttons on the steering wheel. Feel like this is a... Read more