Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,421 complaints for GENESIS
Incident date: May 4, 2025
All the lights came on on the car, took it to get looked at they stated it was the turbocharger I spent $2500 to get it replaced and yet all the lights are still on-automatic headlights don’t work and the infotainment system keeps cutting out-like glitching. According to the Honda representative at the dealership, this year model has had alot of issues and several cars in the last month alone ha... Read more
Incident date: Oct 31, 2022
The contact owns a 2017 Jaguar XE. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormally strong fuel odor. The contact parked the vehicle. Upon inspecting the vehicle, the contact noticed that there was a large amount of diesel on the ground underneath the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed with a hole in th... Read more
Incident date: Feb 6, 2025
Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times ... Read more
Incident date: Feb 6, 2025
Catalytic converter system failure
Incident date: Feb 6, 2025
Coolant leaking into engine, brought to Ford dealership for repair. Was charged for repair. Less than two months later the same problem occurred. Took vehicle back to same Ford dealership for repair. Was told needed new head gasket. Ford would not refund me for the first repair made and I had to pay for replacement head gasket.
GENESIS
GV70 ELECTRIFIED
(2023) - SERVICE BRAKES
May 15, 2025
Incident date: May 5, 2025
I reported this issue with my breaks the other day, however I noticed today 5/15 that my breaks would not engage after going down my hill in my neighborhood, my husband was driving and said he had to push the brakes to the floor to engage and get the car to stop, he almost didn’t get the vehicle to stop. This would have caused him to roll into oncoming traffic, with 2 kids in the car this is not... Read more
Incident date: Jul 17, 2023
May 14, 2025 Dear NHTSA, I am submitting this complaint regarding my 2017 Jeep Wrangler Unlimited Sahara, which has only 60,000 miles and has already required several major repairs that raise serious safety concerns. To date, I have had to replace three brake calipers and the emergency brake, at a cost of over $2,500. The calipers were seizing, and the emergency brake would not release proper... Read more
Incident date: Sep 9, 2023
The contact owns a 2014 Ford F-150. The contact stated while driving 5 MPH and depressing the accelerator pedal, the transmission remained stuck in first gear. The contact stated that the service vehicle warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was repaired under NHTSA Campaign Number: 24V444000 (Power Train); but the failed to fix the vehicle. The... Read more
Incident date: Sep 9, 2023
The contact owns a 2025 Toyota Rav4 Hybrid. The contact stated that while the vehicle was parked, the rear passenger’s side door glass fractured without impact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 2,243.
Incident date: Sep 9, 2023
The contact owns a 2018 Honda Civic. The contact stated that while driving at an undisclosed speed and attempting to complete a turn, the contact became aware that the electronic power steering was not functioning properly, and the steering wheel seemed to be sticking, requiring the steering wheel to be manually returned to center. There was no warning light illuminated. The vehicle was not taken ... Read more
Incident date: May 13, 2025
Vehicle suddenly loses power while driving. Engine does not turn on, vehicle will run on battery until battery is dead, then putting the vehicle in park once stopped. Vehicle will not accelerate normally since the engine does not turn on. Only goes 10-20 mph. Lights on the dash come on, prompting to keep car on to charge the battery. No code is found when the vehicle is scanned. Dealerships can't ... Read more
Incident date: May 13, 2025
Vehicle suddenly loses power while driving. Engine does not turn on, vehicle will run on battery until battery is dead, then putting the vehicle in park once stopped. Vehicle will not accelerate normally since the engine does not turn on. Only goes 10-20 mph. Lights on the dash come on, prompting to keep car on to charge the battery. No code is found when the vehicle is scanned. Dealerships can't ... Read more
Incident date: May 13, 2025
The contact owns a 2007 Honda Odyssey. The contact stated while driving 45-65 MPH, the vehicle stalled. The contact pulled over to the side of the road and waited for two hours. The contact then continued driving 20-25 MPH. The contact stated that the VSA (Vehicle Stability Assist) and TPMS warning lights were illuminated. The vehicle was taken to Auto Zone, where it was diagnosed with battery vol... Read more
Incident date: May 12, 2025
The entire Advanced Drive Assistants Systems only works when it feels like it. Thankfully I haven't had any accidents yet..., but I have come very close to it three times. Especially when the lane system went down, it almost sent me into the car next to me.
Incident date: May 11, 2025
The collision mitigation braking system problem, adaptive cruise control problem, lane keeping assist problem, road departure mitigation system problem and auto high-beam problem. All these are keep showing on my dashboard.
Incident date: May 11, 2025
I was driving on a highway around 65mph, about 1:30PM on May 11, 2025. The temperature outside was about 70 degree F. I heard a very loud noise like a big firecracker exploding. Then I heard the sound of air coming from the sun roof. I opened the sun roof door and found the sun roof was shattered and had a big hole more than a foot in diameter. If I didn't close the sun roof door, I could had been... Read more
Incident date: May 10, 2025
The engine was missing and losing power with no check engine lights or messages at all, it is available for inspection. I was 3 hours from home in 4 lane busy traffic in St. Louis taking my daughter to a doctors appointment, losing power is not ideal for this situation and pulling over on the side of this busy road with my whole family in the car is dangerous. When I got the car home I took it to... Read more
Incident date: May 10, 2025
First battery needed replaced every year then few weeks ago with no warning light or messages that battery was dieing the battery died again it was replaced then it started reving up and down on its own while driving so it goes faster then slower on its own when it feels like it.. TPS wont show tire pressure cant relearn tire positions now dash lights works usually then don't bright lights don't w... Read more
Incident date: Nov 2, 2023
I was backing up out of my driveway and the camera was not available, nor did the sensor work while I was backing up. I hit a parked car as a result of this, resulting in damage to the back of my car. This has happened before, but never resulted in an accident until this time.
Crash
Incident date: Nov 2, 2023
Adaptive cruise control changes speed without warning, often when passing a truck clearly in another lane, but also for no apparent reason. This occurs an average of approximately once every 5 miles, but at irregular intervals. It slows quickly enough to be a hazard. This occurs in all modes (set by speed limit or manual).
Incident date: Nov 2, 2023
My vehicle has a breaking issue. When breaking the breaks either hard break or get sticky and grab, release, and grab. This is scary. Sometimes you are slowing down on a 55MPH road and suddenly you hard break even though you weren’t slamming down on the breaks! I have almost been rear ended multiple times. The problem has been reproduced by myself, a few friends, and family members. However, the... Read more
Incident date: May 1, 2025
See attached document for complaint
Incident date: Feb 5, 2025
The contact owns a 2017 Ford Escape. The contact stated that upon driving into the driveway, the vehicle abruptly shut off without warning. The contact called an independent mechanic and was to bring the vehicle for an inspection. The contact stated that while starting the vehicle, there was an abnormal chugging sound coming from the engine. The contact stated that the check engine warning light w... Read more
GENESIS
GV70 ELECTRIFIED
(2023) - SERVICE BRAKES, HYDRAULIC
Apr 28, 2025
Incident date: Apr 12, 2025
The contact owns a 2010 Chrysler Town and Country. The contact stated that while operating the vehicle, the brake warning light and traction control warning light suddenly illuminated, and the instrument panel gauges became inoperable before the vehicle momentarily shut off and restarted. Additionally, after starting the vehicle, the gear shifter failed to immediately shift out of park. The contac... Read more
Incident date: Mar 5, 2025
Purchased a **2025 Sienna XSE** with severe alignment issues since new. After **two failed repair attempts** at Fort Bend Toyota, the steering is now worse, and they damaged my wheel without offering solutions. This is a **safety hazard**—the car drifts dangerously at slow and highway speeds. The dealership dismissed my concerns, forcing me to escalate to **NHTSA** and **Toyota Corporate**. Avo... Read more
Incident date: Apr 23, 2025
Driver side interior visor has failed and does not secure in place causing obstruction of view while driving.
Incident date: Apr 23, 2025
vehicle change to limp mode randomly. i need to stop turn all off wait 1 minute to restables the normal power on engine.
Incident date: Apr 11, 2025
Car transmission is lagging. It’s unsafe merging on highway. Lags for way too long when changing lanes and accelerating.
Incident date: Apr 19, 2025
Car reached 113,000 miles and started having misfires in cylinders 1&2. After being told it needed new coil packs and spark plugs, and replacing those it is still misfiring. Paid for diagnostic again and was told cylinder 1&2 were wet and most likely it was the head gasket failing.
Incident date: Jan 19, 2025
I leased a brand new 2025 Hyundai Tucson on March 15, 2025, with fewer than 10 miles on the odometer. Shortly after driving an additional 10 miles, the vehicle’s screen malfunctioned, displaying burn-in and becoming non-functional. This issue significantly affects safety, as it renders the backup camera unusable during operation. The vehicle was first brought in for service on March 17, 2025, b... Read more
Incident date: Apr 7, 2025
June 2, 2023 power steering went out while driving, lights on dash came on, mileage on vehicle 15,869. Was out of town, stopped vehicle for about an hour, lights on dash no longer visible, power steering returned. Vehicle brought into dealership on June 22, 2023, EPS was updated. March 17, 2025 same thing happened, mileage 31,966. This time it happened when vehicle was turned on. Turned vehicle ... Read more
Incident date: Apr 3, 2025
The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Additionally, the contact stated that the door h... Read more
Incident date: Jul 29, 2024
My vehicle keeps saying the sensors are not working see dealer
Incident date: Jul 29, 2024
My vehicle keeps saying the sensors are not working see dealer
Incident date: Jul 29, 2024
Since it was brand new it likes to shift hard into reverse or drive from park. Sometimes it shifts with NOTHING going on like it should Other times there is subtle thump into gear other times it's a harder thumb into gear. There is 2 or 3 levels of hard shift into gear. Valve body and Output shift kit have already been replaced and it's STILL happening
Incident date: Apr 4, 2025
The contact owns a 2021 GMC Sierra 1500. The contact stated while the vehicle was parked, the contact attempted to turn off the vehicle; however, the vehicle remained running. A message was displayed to shift to park(P). The contact stated that the lights, radio, and other functions remained operational. On another occasion, the vehicle jerked, and the steering was difficult to turn. The dealer wa... Read more
Incident date: Mar 21, 2025
Steering assist reduced, traction control disabled, stability control disabled. When trying to drive steering heavy and car coasts unless holding brake pedal, which is unusual for a Tesla at it normally auto holds. Traction control and stability control also disabled, unsafe to drive.
Incident date: Mar 5, 2025
The ABS lights and other brake-related lights are on. Took it to the local dealer and they said the ABS module is bad and needs replaced and they do not have any in stock and do not know when they will have it back in stock. I'm having to drive with no ABS and no cruise control. I feel I am putting myself and others at risk.
Incident date: Mar 5, 2025
The Alternator Generator (MGU) failed and I was driving on the road when it happened causing the electronics to start going dark one after the other then dark screen and lost power steering. Thank God I was close to the side of the road and rolled out of traffic's way. The truck was towed to the mechanic who confirmed it is the MGU. The problem is that this part is on back order with no ETA. So I ... Read more
Incident date: Sep 29, 2023
The car's engine randomly stopped working and required jump start twice. Despite replacing the valve adjustment and battery, the problem persisted. The Honda dealer we approached did diagnostic testing twice, stated that it could be a problem with the car's Auto Idle Stop system, but did not offer a definitive solution.
Incident date: Sep 29, 2023
The car's engine randomly stopped working and required jump start twice. Despite replacing the valve adjustment and battery, the problem persisted. The Honda dealer we approached did diagnostic testing twice, stated that it could be a problem with the car's Auto Idle Stop system, but did not offer a definitive solution.
Incident date: Jan 6, 2025
I was going about 75 mph on the express way with one lane open due to construction. My car started losing power.I heard the chime and upon the dashboard were the words power reduced. My car slowed down in a matter of seconds to around 45 mph. A 18 wheeler was trailing behind me. I quickly jumped in the emergency lane to my right and took the next exit while riding the emergency lane. I shut the ca... Read more
Incident date: Dec 23, 2024
Emergency/parking brake locks up on its own and causes the rear caliper to become extremely hot and causes poor breaking performance.
Incident date: Jan 8, 2025
There was a shortage in the blinkers, and when a right turn was being made due to the blinker, not working, the car was snatched to the left, due to the lane assist being on which almost caused an accident.
Incident date: Jan 8, 2025
There was a shortage in the blinkers, and when a right turn was being made due to the blinker, not working, the car was snatched to the left, due to the lane assist being on which almost caused an accident.
Incident date: Mar 21, 2025
my driver-side seatbelt buckle has been jamming since about one month after purchase. When I brought the issue to the dealership, they were able to temporarily fix it using an air compressor, citing that the buckle was full of "small debris". Upon further inquiry, I was told the debris consisted of "air particles and dust" and was advised not to leave the door open or drive with the top down. Give... Read more
Incident date: Mar 21, 2025
The instrument cluster panel blacked out when I started driving. Tried to turn off and on, but didn't come back on.
Incident date: Feb 20, 2023
The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the failure had occurred while a trailer was hitched to the vehicle. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the failure became persistent. The manufacturer wa... Read more
Incident date: Sep 2, 2024
This afternoon traveling home from our 5 year olds swim class, turning into our neighborhood at appropriate speed and braking. Shortly after I turned in, my passport jerked, dinged, locked the steering and then was ok. No error lights came on but was very scary. Too many recalls with this vehicle
Incident date: Feb 10, 2025
First Ford had issues a Customer Satisfaction Program 21B19 was issued to all Ford dealers on April 9, 2021. Then they put out a TSB 23-2061 which my vehicle is part of but says it is not covered under warranty. There are MANY 2020 FORD ESCAPES with this issue. Seems to be just gas vehicles 1.5 and 2.0l engines. My vehicle was not covered along with many other vehicles. Then they even put out... Read more