Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,278 complaints for GENESIS
Incident date: Jun 1, 2026
This complaint is in regards to Safety Recall 272 Component Failure and Vehicle Disabling / SOS System Failure On [XXX], at approximately [XXX] PM, I was driving my Genesis vehicle during rush hour when I heard a loud popping sound. Immediately following the sound, the dashboard displayed a critical warning light stating: "Electrical Charging System Fault — Check Electrical System." Because I wa... Read more
Incident date: Jun 1, 2026
This complaint is in regards to Safety Recall 272 Component Failure and Vehicle Disabling / SOS System Failure On [XXX], at approximately [XXX] PM, I was driving my Genesis vehicle during rush hour when I heard a loud popping sound. Immediately following the sound, the dashboard displayed a critical warning light stating: "Electrical Charging System Fault — Check Electrical System." Because I wa... Read more
Incident date: Jun 1, 2026
This complaint is in regards to Safety Recall 272 Component Failure and Vehicle Disabling / SOS System Failure On [XXX], at approximately [XXX] PM, I was driving my Genesis vehicle during rush hour when I heard a loud popping sound. Immediately following the sound, the dashboard displayed a critical warning light stating: "Electrical Charging System Fault — Check Electrical System." Because I wa... Read more
Incident date: Oct 20, 2025
I am reporting a recurring drivetrain defect in my 2022 Genesis G70 3.3T Sport Prestige AWD (current mileage: 20,000 miles). The vehicle produces a prominent, loud mechanical whining and droning noise specifically when driving within the speed range of 55 mph to 65 mph. The issue is highly load-dependent: the noise significantly intensifies and gets louder when decelerating/coasting down through t... Read more
Incident date: Jun 9, 2026
The contact owns a 2022 Genesis GV70. The contact received notification of NTHSA Campaign Number: 26V229000 (FUEL SYSTEM, GASOLINE) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more
Incident date: Nov 20, 2025
Parked my car at home at 3pm on 11/20/25. At 3:07 my neighbor banged on my front door & told me my car is on fire. The fire was under the hood with flames emerging in front of the windshield. Called 911 as we got to safety. Within minutes, the car was engulfed in flames & we watched as it went up in flames, with popping sounds, glass breaking, alarms going off, & the siding melting off the house, ... Read more
Fire
Incident date: May 29, 2026
Related Recall: 24-01-023G DTC P1A9096 CHECK FOR ICCU & FUSE REPLACEMENT & ICCU SOFTWARE UPDATE (RECALL 021G) On August 8, 2025 I was vacationing and attempted to charge the vehicle at a hotel's level 2 destination charger (32 amp) but the vehicle refused to charge. I then drove 20 minutes away to DC Fast Charge and it worked, and tried level 2 charging again, it still did not work. I ruled out t... Read more
Incident date: May 29, 2026
Related Recall: 24-01-023G DTC P1A9096 CHECK FOR ICCU & FUSE REPLACEMENT & ICCU SOFTWARE UPDATE (RECALL 021G) On August 8, 2025 I was vacationing and attempted to charge the vehicle at a hotel's level 2 destination charger (32 amp) but the vehicle refused to charge. I then drove 20 minutes away to DC Fast Charge and it worked, and tried level 2 charging again, it still did not work. I ruled out t... Read more
Incident date: Feb 20, 2026
The contact owns a 2023 Genesis GV70. The contact stated that while the vehicle was parked, the contact noticed that the windshield had cracked at the bottom without impact. The contact stated that the crack had progressively expanded. The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 37,000.
Incident date: Jun 1, 2026
My vehicle is at the Genesis dealership with what they even consider a common problem. Road debris putting a hole in the unprotected Turbo Intercooler Radiator. This is a safety issue because the loss of power in the vehicle once you lose your turbo. The radiator is very unprotected down at the bottom of the front of the vehicle and Genesis needs to do something about this. This is going to co... Read more
Incident date: Jun 3, 2026
Windshield cracks- I got two windshield cracks from a very small rocks, going at very low speeds. The glass does NOT seem thick/resistant enough. the two crack occurred on the SEPARATE occasions. There are multiple complains about his known issue with GV80 and other Genesis vehicles. After getting a small chip, it quickly develops into a crack as the glass is not holding as it should.
Incident date: Jun 1, 2026
The contact owned a 2025 Genesis GV70. The contact's spouse stated that while attempting to make a turn, the brake pedal was depressed and the accelerator pedal was inadvertently applied. The contact's spouse was unaware whether any warning lights were illuminated due to the failure. The contact stated that the vehicle unexpectedly accelerated, causing the vehicle to crash into a sidewalk and the... Read more
Crash
1 injured
Incident date: Jun 1, 2026
The contact owned a 2025 Genesis GV70. The contact's spouse stated that while attempting to make a turn, the brake pedal was depressed and the accelerator pedal was inadvertently applied. The contact's spouse was unaware whether any warning lights were illuminated due to the failure. The contact stated that the vehicle unexpectedly accelerated, causing the vehicle to crash into a sidewalk and the... Read more
Crash
1 injured
Incident date: Apr 24, 2026
A 2024 Genesis G70 with 10,860 miles suffered a severe multi-system safety failure. While driving at highway speeds, the vehicle executed unexpected, unprompted automatic emergency braking (phantom braking) X2 with no forward threats present, creating an immediate highway collision hazard. Prior to this, the forward-facing cabin multifunction camera assembly near the rearview mirror experienced an... Read more
1 injured
Incident date: Apr 24, 2026
A 2024 Genesis G70 with 10,860 miles suffered a severe multi-system safety failure. While driving at highway speeds, the vehicle executed unexpected, unprompted automatic emergency braking (phantom braking) X2 with no forward threats present, creating an immediate highway collision hazard. Prior to this, the forward-facing cabin multifunction camera assembly near the rearview mirror experienced an... Read more
1 injured
Incident date: Apr 24, 2026
A 2024 Genesis G70 with 10,860 miles suffered a severe multi-system safety failure. While driving at highway speeds, the vehicle executed unexpected, unprompted automatic emergency braking (phantom braking) X2 with no forward threats present, creating an immediate highway collision hazard. Prior to this, the forward-facing cabin multifunction camera assembly near the rearview mirror experienced an... Read more
1 injured
Incident date: Apr 20, 2026
See attached document for complaint.
Incident date: Apr 5, 2026
When slowly backing up my GV70 from a parking spot, on two occasions the brakes have slammed on. In both instances there were no cars in close proximity behind my vehicle and no hazard or obstacle was present.
Incident date: Apr 5, 2026
When slowly backing up my GV70 from a parking spot, on two occasions the brakes have slammed on. In both instances there were no cars in close proximity behind my vehicle and no hazard or obstacle was present.
Incident date: May 22, 2026
The air conditioning system in my 2022 Genesis GV70 appears to have a recurring evaporator core failure that results in loss of cold air and unsafe driving conditions. The first failure occurred in March 2026 at approximately 60,541 miles. Prior to failure, the vehicle produced a whirring noise and inconsistent temperatures from different vents, eventually stopping the production of cold air entir... Read more
Incident date: Jan 1, 2026
The contact owns a 2022 Genesis GV80. The contact stated that upon start of the engine, the instrument panel had gone blank. The dealer was notified of the failure and the contact was informed that an OTA(Over-The-Air) software update was performed which may have caused the failure. Approximately 20 minutes later, the instrument panel returned. Recently, the contact stated that the instrument clus... Read more
Incident date: Apr 17, 2026
The contact owns a 2025 Genesis GV70. The contact stated that while on the highway driving at 55 MPH, the vehicle suddenly stopped. There were no warning lights illuminated. The vehicle was restarted. The vehicle was towed to the local dealer, but they were unable to determine the failure. The vehicle was not diagnosed or repaired. The contact was provided a loaner vehicle. The manufacturer was co... Read more
Incident date: Apr 1, 2026
Excessive amount of moisture inside my headlight. Affects how bright my headlight is at night and is now prone to failure. Dealership has documentation of the issue and is making it very difficult to replace.
Incident date: Mar 26, 2026
Vehicle was brought in for a recall repair related to a water leak through the sunroof. The repair took over 30 days. The manufacturer directed me to rent a vehicle from a specific rental company and promised reimbursement at $80 per day. The manufacturer is now refusing to reimburse the full rental duration and has capped reimbursement at 60 dollars per day, leaving me out of pocket. The recall r... Read more
Incident date: Apr 1, 2026
The contact owns a 2023 Genesis GV80. The contact stated that while pulling into traffic, the vehicle stalled. The accelerator was depressed, but the vehicle failed to move. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline). The contact contacted AAA, who rest drove the vehicle but eventually towed the ... Read more
Incident date: Apr 21, 2026
On April 20th, 2026 I called Genesis of Carmel (Address: [XXX] Phone: [XXX] ) to get a oil change. On the same day I called them I also explained that various warning lights started to appear in the dash (check high beam assist system, check driver attention system, check speed limit system). The next day on the 21st when I wen to t take the car in for service the car would not start. I had t... Read more
Incident date: Mar 24, 2026
The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch acces... Read more
Crash
Incident date: Mar 24, 2026
The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch acces... Read more
Crash
Incident date: Mar 24, 2026
The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch acces... Read more
Crash
Incident date: Apr 20, 2026
While driving 2020 Crosstrek Hybrid, the dashboard lights suddenly flashed and then engine stalled, leaving me with no brakes and no steering. I rolled through straight through an intersection with four stop signs and I could not stop. Luckily no one was driving or walking at the time. I couldn't start car, even with a jump start. I bought a new Interstate battery with higher specs. Three days... Read more
Incident date: May 10, 2026
While i was closing the trunk Did press area below my license plate to close the trunk, and got a dent below the license playe. Looks like very poor quality of steel being used
Incident date: May 10, 2026
The falcon doors will not open under any circumstance if the car is sitting in the sun. This is a known issue by Tesla with thousands of online complaints by owners. It seems the glue that holds the sensor comes loose in the heat. This is a major safety issue by NHTSA’s own standards. Not being able to exit the vehicle is directly listed as a reason for a recall by NHTSA. You need to force Tes... Read more
Incident date: Apr 17, 2025
The contact owns a 2022 Coachmen Sportscoach 354QS built on the chassis of a 2023 Freightliner XC-S motorhome chassis. The contact stated that while driving at an undisclosed speed, there was play in the steering wheel. Upon inspection of the steering wheel shaft, the contact discovered the bolt had mild rust and was loose on the end. The vehicle was not diagnosed by an independent mechanic or dea... Read more
Incident date: May 8, 2025
The vehicle was puttering and smoking from the exhaust. At first the mechanic thought it was a head gasket, but with further investigation it was the coolant/exhaust. The vehicle stalled out multiple times, twice while driving and once in a grocery store parking lot.
Incident date: May 3, 2026
The contact owns 2019 Honda Accord. The contact stated that while driving on several occasions at various speeds, the check engine, tire pressure, brake system, lane departure warning lights illuminated and remained illuminated. The contact added that the vehicle then jerked stalled. The vehicle was able to restart after two attempts. The vehicle was then taken to dealer where it was diagnosed tha... Read more
Incident date: May 3, 2026
The contact owns 2019 Honda Accord. The contact stated that while driving on several occasions at various speeds, the check engine, tire pressure, brake system, lane departure warning lights illuminated and remained illuminated. The contact added that the vehicle then jerked stalled. The vehicle was able to restart after two attempts. The vehicle was then taken to dealer where it was diagnosed tha... Read more
Incident date: May 30, 2025
I have requested an appointment with my local Volvo dealership to investigate this problem with delamination of the windshield and All side/rear windows. The glass has developed a pervasive milky, cloudy, and fractured appearance. When driving in the direct sunlight or at night with oncoming headlights, the vision for the driver is distorted and causes a significant safety hazard. The vehicle is ... Read more
Incident date: Mar 16, 2026
Nearly had a collision while trying to back up in parking garage.
Incident date: Apr 4, 2026
On April 28, 2026 while driving at highway speeds the vehicle shifted into first gear nearly causing an accident. We have contacted the dealership and Ford Motor Company. Both are indicating a repair needs to be done in excess of $1300. Both the dealership and Ford are confirming this is the responsibility of the vehicle owner. There is a known defect related to the safe operating condition of thi... Read more
Incident date: Apr 4, 2026
While driving my Genesis G70 on the highway in rainy conditions, the vehicle repeatedly loses traction and hydroplanes at normal highway speeds. The car begins sliding across lanes with very little control. During a prior incident, driver-assist features (lane keeping assist) were active. Rain appeared to interfere with the sensors, and the system malfunctioned by steering incorrectly. The steeri... Read more
Incident date: Apr 4, 2026
While driving my Genesis G70 on the highway in rainy conditions, the vehicle repeatedly loses traction and hydroplanes at normal highway speeds. The car begins sliding across lanes with very little control. During a prior incident, driver-assist features (lane keeping assist) were active. Rain appeared to interfere with the sensors, and the system malfunctioned by steering incorrectly. The steeri... Read more
Incident date: Feb 4, 2026
I own a 2016 Ram 1500 EcoDiesel, VIN [XXX] . The vehicle has been in and out of Rydell Jeep & Ram dealership over 3 times in the last few months for fuel pump issues. It has been at the dealership for over a month total (in and out). Each time I have had to pay for towing and rental cars. I have not been reimbursed for any rental or towing costs. On April 11, 2026, immediately after picking up the... Read more
Incident date: Feb 4, 2026
I own a 2016 Ram 1500 EcoDiesel, VIN [XXX] . The vehicle has been in and out of Rydell Jeep & Ram dealership over 3 times in the last few months for fuel pump issues. It has been at the dealership for over a month total (in and out). Each time I have had to pay for towing and rental cars. I have not been reimbursed for any rental or towing costs. On April 11, 2026, immediately after picking up the... Read more
Incident date: Apr 9, 2026
The contact owns a 2018 Genesis G80. The contact stated that the Check Oil and Low Oil warning light illuminated while the vehicle was idling. The warning lights turned off while driving. The vehicle was not taken to the dealer or an independent mechanic to be repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 72,200.
Incident date: Apr 25, 2024
Purchased CPO 2/28/24. Water intrusion defect manifested 5/28/24 (3 months) with electrical failures and dampness odor. Active leak discovered 9/25 - water leaked onto passenger during operation. CHILD HEALTH EMERGENCY: My daughter required THREE emergency room visits for severe allergic reactions after riding in vehicle - suspected mold/biological contamination from water intrusion. MANUFACTUR... Read more
Incident date: Apr 25, 2024
Purchased CPO 2/28/24. Water intrusion defect manifested 5/28/24 (3 months) with electrical failures and dampness odor. Active leak discovered 9/25 - water leaked onto passenger during operation. CHILD HEALTH EMERGENCY: My daughter required THREE emergency room visits for severe allergic reactions after riding in vehicle - suspected mold/biological contamination from water intrusion. MANUFACTUR... Read more
Incident date: Apr 17, 2026
fuel smell Cannot make a service appt until June 2026 - at the earliest
Incident date: Apr 19, 2026
I own a 2024 Genesis G90 with two active NHTSA recalls: 25V474 and 25V833. On April 19, 2026, the vehicle suffered a total electrical failure: “Check brake system” warning Engine would not start Electronic door handles failed; occupants trapped inside for over 20 minutes Turn signals operate abnormally The dealer previously repaired only by reset (no recall fix). This is a life-threatening saf... Read more
Incident date: Apr 19, 2026
I own a 2024 Genesis G90 with two active NHTSA recalls: 25V474 and 25V833. On April 19, 2026, the vehicle suffered a total electrical failure: “Check brake system” warning Engine would not start Electronic door handles failed; occupants trapped inside for over 20 minutes Turn signals operate abnormally The dealer previously repaired only by reset (no recall fix). This is a life-threatening saf... Read more
Incident date: Mar 17, 2026
The contact owns a 2024 Genesis GV80. The contact received notification of NHTSA Campaign Number: 26V229000 (Fuel System, Gasoline). The contact stated that on several occasions while driving at various speeds, there was an abnormal gasoline odor inside the cabin of the vehicle. While the vehicle was parked, the gasoline odor was also present outside the vehicle, especially while parked in the gar... Read more