Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 2,351 complaints for FOREST RIVER

Incident date: Nov 30, 2023

This has happened about 15 times since I bought my Hyundai Kona EV Ultimate new in February 2021: When a car in front of me slows very quickly, occasionally my car tries to help me too much. I have been in complete control of the situations, but my car beeps it's warning, adds it's efforts and the brakes lock up with tires squealing, and we stop with plenty of space in between myself and the car ... Read more

Incident date: Feb 18, 2024

* Brake hose, right front wheel * Wasn't able to stop truck, Made a emergency entrance into a parking lot. * Problem has not been confirmed by a dealer or service center, only a parts store as I used their parking lot to pull into to stop. * No inspection yet on part. * Yes, Low oil light for brakes while driving and brake pedal was going to floor right when brakes failed. Lost of brake... Read more

Incident date: Feb 16, 2024

The drivers seat side plastic panel where the control knobs are, the clips keep breaking from sitting. I’ve got it replaced once already and it has happened again

Incident date: Dec 14, 2023

Airbag light is on dealer put clockspring in and still on dealer said there was a recall on 2011 Jeep Wrangler but only right handed vehicles and mine is left handed

Incident date: Dec 14, 2023

Nissan has a extended warranty on rear lower control links and my car is under that warranty , but nissan usa requests that rear lower links be cracked or broken in order for a nissan dealer to change them , and my car is having misalignment on rear cause of the rear lower links you can give me a call to discuss this matter at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC... Read more

Incident date: Feb 4, 2024

The contact owns a 2019 Ford Escape. The contact stated that while driving approximately 65 MPH, the vehicle began to drive rough and was hesitating. The vehicle was taken to the local service center who diagnosed a misfire in the cylinder #2 and that the number two spark plug was fractured. The vehicle was repaired but the failure reoccurred. The vehicle was later taken to the local dealer who di... Read more

Incident date: Feb 4, 2024

My vehicle was purchased in late June 2023 with Remainder of Hyundai Factory Warranty promised. A few months ago I started hearing a ticking noise from the motor and on 3 different occasions almost stalled while stopped at a traffic light. I took it to CMA's Hyundai of Lynchburg and upon inspection was told I need a new motor due to finding possible aluminum on the piston head of cylinder 4. There... Read more

Incident date: Feb 4, 2024

travelstar ecopath a/t size LT265/70R17 a large bubble developed on sidewall. about 3 inches in diameter. tire only had about 5000 miles on it. i was on a trip with my truck camper mounted on bed of truck. returned from trip and noticed the bulge. truck is single rear axle with one tire on each side. travel speed was 55 to 60 mph. if tire had blown out truck and camper would have flipped over. i... Read more

Incident date: Feb 6, 2024

I noticed that the steering on my vehicle has become "sticky". The steering wheel seems to stay stuck in position while driving. It takes extra effort to move it from the stuck position. It does not take a lot of force to move it from the stuck position, but it is definitely noticable. This is certainly annoying, and I feel this could be a safety issue

Incident date: Feb 6, 2024

Rear camera stopped working. Normally when car was put in Reverse the rearview camera would show you what is behing your car. This camera stopped working in this car. When in reverse a red triangke pops uo indicating some type of malfunction and a red circle with a camera inside with a line going across indicatimg there in no camera. It was working the day before fine and it just stopped working t... Read more

Incident date: Feb 6, 2024

Incident date: Oct 25, 2019

I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacem... Read more

Incident date: Nov 19, 2023

The steering is "sticky". It gets stuck in a position and it requires unusual force to regain full steering control. It is definately an uncomfortable and unsafe condition.

Incident date: Sep 5, 2022

Air bags did not go off during the crash and the seats belt tensioner didn't lock up the seat belt resulting in injury to my self. Radio keeps rebooting

Crash 1 injured

Incident date: Nov 14, 2023

POWER STEERING light shows on indicator panel sometimes without any problems steering. Sometimes it appears along with SERVICE ESC and some times power steering is lost. Turning the car off and back on usually resets the problem. It is extremley difficult to steer the car when this happens. It began intermittently about 3 years ago when a local mechanic looked at it but he couldn't find anythi... Read more

Incident date: Nov 14, 2023

I bought this car brand with 4800 miles directly from Mercedes a month ago. The check engine light has been on since the second week of ownership. The reason I’m submitting this report is because it’s been into warranty service 4 times. Each time Mercedes Benz says that it is a known issue affecting ALL GLC300 models. They also indicate that it is a software issue, but don’t have a patch f... Read more

Incident date: Jan 15, 2024

The horn has malfunctioned. It stopped working today for the first 10-15 minutes of my driving and this poses as a safety concern as I was not able to communicate with other drivers. After 15 minutes the horn started picking up but it sounded faint. It does not sound nearly as loud or the same sound. I am worried the horn will stop working again. It is not making the same noises it usually does. C... Read more

Incident date: Dec 24, 2023

The seat belt for the driver seat spontaneously unbuckles while the car is in motion. After fastening the buckle, the buckle disengages while driving, with no warning or provocation. This has happened 3 times on the driver seat and once on the 2nd row captain chair. The dealership has offered to inspect and replace all the buckles. The car has 10k miles and is 8 months old.

Incident date: Oct 15, 2023

An incident occurred in April of 2023 while running FSD Beta 11.3.6 firmware. I have been unable to retest this location on more recent software, so this concern may have been mitigated with a subsequent update. As seen in the video, the yellow lane marking on the left transitioned from the roadway up onto the movable center median. Once on the bridge, the left repeater camera and the center displ... Read more

Incident date: Aug 4, 2022

I am writing to urgently express my concerns about the latest software update for the Tesla Model 3’s autopilot system, which, in my view, significantly compromises safety. As a Model 3 owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not ... Read more

Incident date: Dec 12, 2023

My 2022 EV6 has been experiencing issues with the 12v battery that has resulted in multiple jump starts. Battery was tested by dealer but no issues found. On December 5, the car suddenly lost power and had to be towed to the dealer. Immediately prior to this the "Check Vehicle Electric System" light came on. The warning light came on and the car experienced an immediate loss of power and the died ... Read more

Incident date: Dec 12, 2023

The contact's sister-in-law owns a 2003 Honda Accord. The contact stated that while driving at various speeds, the transmission failed to shift properly; however, the engine revved abnormally. The driver pulled to the side of the road and turned off and restarted the vehicle. The contact stated that the vehicle responded as needed after being restarted on several occasions; however, the failure pe... Read more

Incident date: Nov 24, 2023

Check engine light came on at 24k miles. Alert on Ford Pass app said the engine wasn't heating up to operating temperature fast enough. Had a second Alert come up the next time I drove the car saying there was an electrical issue in the vehicle causing anti lock breaks and other important driver assistance features to not work including traction control.

Incident date: Nov 17, 2023

While Driving down the road the wheel cover came off. This could have caused an accident. These wheel covers are the size of the entire wheel and are metal.

Incident date: Nov 20, 2023

I do not feel safe with my Vehicle. I purchased new and at 16,550 Miles it needed new rear rotors and pads. Again at 38417 it needed new rotors and pads. I drive the car softly and am not heavy on the brakes. This seems to be a known issue and the dealership says I should be prepared to replace rotors and pads this frequently. It was only 1.5 years until the 2nd pad/rotor change. Not only do I n... Read more

Incident date: Nov 16, 2023

The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distr... Read more

Incident date: Nov 17, 2023

The contact owns a 2013 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The overheating warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed the vehicle with general engine failure. The vehicl... Read more

Incident date: Oct 27, 2023

while driving my car lost power and slowed on its own from 65 mph down to 45 mph. i had to power/acceleration and all the dashboard codes lit up and the infotainment system had an error messsage. i was force to pull over on the freeway and restart the car to get power to it. this is the 2nd time this happened within 2500 miles of the new vehicle.

Incident date: Oct 27, 2023

seat belt fully retracted and could not be released in first day. had to drive 155 miles without operating seatbelt. this is a safety issue. My build date was 9/22 if you look at the forums this was not the only car built that day with a failed seat belt. seems like bad parts to me.

Incident date: Nov 17, 2023

I have a very loud knocking noise in the engine of 2016 Honda Pilot. The dealership told me it was a bad rod bearing. The same day the dealership told me there was going to be a recall on my vehicle for this exact problem. They are now telling me my VIN number is not covered in the recall for this exact problem. I find it hard to believe this problem occurred on my vehicle and is not related to r... Read more

Incident date: Nov 17, 2023

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not ava... Read more

Incident date: Nov 17, 2023

On July 26, 2023 the brakes totally failed on my 2013 Santa Fe Sport. I paid $$$ to have the brakes fully repaired. This week I received a Hyundai recall campaign notice 251 that suggested brakes might fail with a potential for resulting fire. This recall message prompted me to report my incident to Hyundai. Since it has been over 10 years, Hyundai says it has no responsibility. The issue f... Read more

Incident date: Jun 6, 2023

My car suddenly stopped accelerating. No warning lights came on. If I had been on a freeway, it could have been catastrophic. I had car towed to Sunrise Ford who said I needed a new Turbo boost, turbo charge assembly and VCT solenoids. I authorized that repair as cat only has 65,000 miles. After that repair, while the car was being test driven by the service technician from sunrise ford, the car f... Read more

Incident date: Jul 28, 2023

The contact owns a 2014 Ford Expedition. The contact stated while driving 65 MPH, the RPM increased rapidly, and the contact became aware that the vehicle had downshifted unintendedly, prompting the contact to pull over to the shoulder. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The ve... Read more

Incident date: Oct 30, 2023

Service Stabilitrak warning will pop up on my dash. The car loses power. Push on the gas and it sputters. Had it serviced by GMC 2 years ago and now it is happening again. More frequent in colder weather. There are thousands of reddit posts about this same issue from other 2018 Chevy Malibu owners. GMC refuses to acknowledge it is a quality or performance issue on their end.

Incident date: Sep 14, 2023

Faulty APIM (Accessory Protocol Interface Module) on 2023 Ford Bronco Wildtrak at delivery. The APIM allows the Sync4 suite to function properly. Dealer inspected, determined APIM is faulty. Vehicle delivered on 8/14/2023. Sync4 system continually glitches: reverse camera doesn't appear, or freezes, or is on a delay sync4 lets out a high pitch sound all the time turning on 360 degree cameras ... Read more

Incident date: Jul 28, 2023

The contact owned a 2021 Honda Pilot. The contact stated that while her friend was driving at an undisclosed speed, with the brake pedal depressed all the way to the floorboard, the vehicle failed to stop as intended. As a result, the vehicle left the roadway, hitting a stop sign before coming to a complete stop after colliding with a concrete wall. The driver and passenger side air bags did deplo... Read more

Crash 2 injured

Incident date: Jul 28, 2023

Abs light continusly going on and off

Incident date: Jul 28, 2023

My 2014 Subaru Outback, with only 42,000 miles on it, is unfortunately among the 3% (per Consumer Reports) with undiagnosable, therefore, unrepairable, brake failure issues. The brake failures began in April 2023 as I pulled out of my driveway in the Tucson Mountains, headed into town. On the downhill, I pressed my brakes to slow down. My foot went to the floor - no brakes. Terror! I pumped the ... Read more

Incident date: Oct 21, 2023

Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum sinc... Read more

Incident date: Aug 31, 2023

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side front door made clicking sounds while opening, and then failed to close securely. The contact stated that it took two people to close the door securely. The contact had to use the passenger’s side door to enter or exit the vehicle. The contact took the vehicle to the dealer who determined that the door needed to be ... Read more

Incident date: Oct 21, 2023

The contact owns a 2017 Hyundai Elantra GT. The contact stated while driving at an undisclosed speed, the vehicle lost motive power while accelerating. Additionally, while driving at approximately 65–70 MPH, the vehicle failed to accelerate while depressing the accelerator pedal and decelerated to 45 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer, where ... Read more

Incident date: Aug 29, 2023

Truck shakes violently at 65mph and higher. Replaced tires, rims, suspension, had the ford dealer check it many times. Took it to a mechanic shop and come to find out the driveshaft is making my truck shake. I have video of the rear end/ driveshaft, and transmission/ transfer case and the dealer said my vin number wasn’t part of the Recall

Incident date: Oct 12, 2023

My car was recalled by Lincoln in May 2023 because a battery sensor causes the car to catch on fire anytime, on or off. I have had my car in to Lincoln 2 times since then and there are no parts to fix the recall. Lincoln says the sensors are on back order and they don't know when they will be available, no end date. My car can combust at anytime and Lincoln has no idea when they will have the p... Read more

Incident date: Sep 29, 2023

The contact owns a 2012 Volkswagon Jetta Sportwagen. The contact stated that while driving at 35 MPH, the accelerator pedal became inoperable and the vehicle did not accelerate. The engine and power steering had failed. The glow plug warning light was illuminated. The vehicle was towed to a dealer. The contact was informed that the failure was due to the high-pressure fuel pump which sent metal sh... Read more

Incident date: Jun 30, 2023

At random, the bike feels like it has a severe rear wheel wobble when negotiating a left-hand curve. It's a frequent occurrence but inconsistent and unpredictable. I took it to an independent repair shop and my local dealership but the technicians were unable to duplicate the problem on their test rides.

Incident date: Oct 1, 2023

The contact owns a 2020 Hyundai Palisade. The contact stated while driving approximately 75 MPH, the contact heard an explosion above her head. The contact stated no warning light was illuminated. The contact pulled over and looked for a tire blowout or damage from road debris. The contact stated that she looked at the sunroof and noticed a hole the size of a basketball in the center of the sunroo... Read more

Incident date: Sep 30, 2023

C0020-01 ABS Pump Motor Control Electrical Failure.

Incident date: Sep 25, 2023

I lost all power in my steering and was completely unable to steer. I contacted Tesla who advised me to conduct a soft reboot and the issue was resolved only to return about an hour later. I contacted Tesla again for roadside assistance. I was advised to complete a soft reboot and drive the vehicle to the nearest service station. I refused to drive the vehicle, as I did not feel safe to do so. Tes... Read more

Incident date: Sep 25, 2023

The contact owns a 2014 BMW X5. The contact stated while his daughter was driving at approximately 55 MPH, the vehicle stalled. The contact stated that his daughter saw the drivetrain failure warning light illuminated. The contact stated that his daughter was able to pull over. The contact stated that his daughter was unable to restart the vehicle. The contact had the vehicle towed to a dealer, wh... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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