Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Mar 18, 2026
My vehicle has been in the shop 7 times for misfire in all cylinders over a 2 1/2 year span Kia dealer refused to replace the engine, 8 months after I threatened to sue the dealership for saying they fixed the misfire in all cylinders issue and 8 months later I’m getting misfire in 4th cylinder. As the engine light came on again and I have a high end car diagnostic tool attached to the car whic... Read more
Incident date: Mar 18, 2026
2022 Honda Accord Infotainment “Ghost Touch” Defect I am reporting a recurring safety defect involving the infotainment touchscreen in my 2022 Honda Accord. The touchscreen intermittently registers false inputs (“ghost touches”) without any user interaction. During operation, the screen randomly changes radio stations, switches applications, exits navigation, opens menus, changes setting... Read more
Incident date: Mar 18, 2026
2022 Honda Accord Infotainment “Ghost Touch” Defect I am reporting a recurring safety defect involving the infotainment touchscreen in my 2022 Honda Accord. The touchscreen intermittently registers false inputs (“ghost touches”) without any user interaction. During operation, the screen randomly changes radio stations, switches applications, exits navigation, opens menus, changes setting... Read more
Incident date: May 19, 2026
So I made an appointment to have my truck recalled and the Wednesday before I took it, and it cranked no start and I called the dealership. Ask if they had any other those like this and they said that it could be the fuel injector module and so I got it to a mechanic shop to read the codes and it gave me a code p062b and I asked the dealership to look into it and they never figured out what we wer... Read more
Incident date: May 19, 2026
So I made an appointment to have my truck recalled and the Wednesday before I took it, and it cranked no start and I called the dealership. Ask if they had any other those like this and they said that it could be the fuel injector module and so I got it to a mechanic shop to read the codes and it gave me a code p062b and I asked the dealership to look into it and they never figured out what we wer... Read more
Incident date: May 19, 2026
So I made an appointment to have my truck recalled and the Wednesday before I took it, and it cranked no start and I called the dealership. Ask if they had any other those like this and they said that it could be the fuel injector module and so I got it to a mechanic shop to read the codes and it gave me a code p062b and I asked the dealership to look into it and they never figured out what we wer... Read more
Incident date: Jun 16, 2026
I had a flat tire. When I recently bought the Hyundai Santa Fe Hybrid, I did not think to ask about a spare tire, they have been standard on every car I bought in the past. However, this car did not have one and I had a flat tire. They provide a sealant which is supposed to get you to a tire repair shop to get the tire fixed. That was worthless. Not having a spare is dangerous if you are caug... Read more
Incident date: Jun 1, 2026
The vehicle was serviced for NHTSA Recall 18V735 (Canister Purge Valve/Fuel Tank stalling hazard). Immediately upon pickup from the dealership, the vehicle began severely stumbling and stalling while driving on the highway. It died while driving on the street. The dealership's diagnostic paperwork confirmed an 'O2 sensor logic error causing the vehicle to stall' right after they performed the mand... Read more
Incident date: Jun 11, 2026
My 2023 VW Taos Se has been diagnosed with head gasket failure. Denied “goodwill assistance.” I did state that VW has issued a TSB (TSB 15-23-01. I currently have 80,380 miles on the vehicle. Known engineering failure, not wear and tear.
Incident date: Jun 11, 2026
The contact owns a 2022 Chevrolet Silverado 3500. The contact stated that while driving 35 MPH with a trailer hitched to the vehicle, the trailer brake failed to respond on and off independently. Neither an independent mechanic nor a dealer was contacted. The trailer brake failure warning light was illuminated. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The v... Read more
Incident date: Oct 1, 2025
XXX - approx 9:00pm - departed Copper and Sage restaurant enroute to the WigWam. After about 1/2 mile at 30-35mph, I slowed down to make a right turn. After completing the turn I pressed the accelerator to continue and the Palisade had absolutely no power. I pressed the pedal to the floor with no success. I was finally forced to pull over and stop the vehicle and place it in park. After doing so, ... Read more
Incident date: Jun 11, 2026
Engine fails to restart after the Auto Idle System shuts it down, leaving vehicle stranded in traffic. The issue is sudden and unpredictable, and may not appear in inspection. A stalled car in live traffic is a safety concern. The vehicle is at a dealer for diagnosis and repair. No warning appeared before the problem began happening. (About 5 times in 2.5 months.) Sometimes when it occurs, a bri... Read more
Incident date: Jun 8, 2026
The contact owns a 2024 Audi A5. The contact stated that while the vehicle was parked, and started, the vehicle unexpectedly surged forward. The contact stated that occasionally the vehicle started independently without driver input. Additionally, the air condition was blowing warm air instead of cold air. The dealer was notified of the failure; however, the vehicle was not diagnosed or repaired. ... Read more
FORD
BRONCO SPORT
(2021) - STEERING
Jun 16, 2026
Incident date: Jun 9, 2026
This is the 3rd internal mechanical failure of the front electronic disconnecting sway bar assembly on my Grand Cherokee Trailhawk 4xe. The component keeps failing prematurely (most recently after only 3,000 miles), causing severe front-end looseness and clunking. This is a critical part of the suspension and it has failed 3x in 14k miles.
Incident date: Nov 7, 2020
This is the 3rd internal mechanical failure of the front electronic disconnecting sway bar assembly on my Grand Cherokee Trailhawk 4xe. The component keeps failing prematurely (most recently after only 3,000 miles), causing severe front-end looseness and clunking. This is a critical part of the suspension and it has failed 3x in 14k miles.
Incident date: Jun 1, 2026
Black Nissan exterior driving recklessly, weaving in and out of traffic brake, checking several cars cut me off. Break check the FedEx truck in front of me twice. Was able to Veer to the right, avoiding directful impact with the FedEx truck in front of me. Airbags did not deploy, and my head cracked. The windshield seat belt was on as I had bruising on my ribs and across my chest from the seat bel... Read more
Crash
1 injured
Incident date: Sep 1, 2025
Dashboard separation concerned with airbag. Every day driving you run the risk of more damage. Have spoken to Koons Ford who states cannot help due to warranty. No one has looked at it except for pictures. This should not be the owners responsibility since I am not alone with issues of this problem
Incident date: Sep 1, 2025
Dashboard separation concerned with airbag. Every day driving you run the risk of more damage. Have spoken to Koons Ford who states cannot help due to warranty. No one has looked at it except for pictures. This should not be the owners responsibility since I am not alone with issues of this problem
Incident date: Sep 1, 2025
Dashboard separation concerned with airbag. Every day driving you run the risk of more damage. Have spoken to Koons Ford who states cannot help due to warranty. No one has looked at it except for pictures. This should not be the owners responsibility since I am not alone with issues of this problem
Incident date: Jun 9, 2026
10 speed transmission failed at 70K miles. Metal found in the torque converter. Manufacturer recommended routine maintenance was performed on transmission. There needs to be a recall on 2020 to 2021 vehicles with the 10 speed transmission due to the reporting of safety issues of the vehicles locking up while driving. I was lucky to feel the issue happening and getting off the road before it was ab... Read more
Incident date: Jun 9, 2026
Purchased this truck new and took on a trip over the weekend. Put on just under 800 miles no issues. This morning while driving to get my wondows tinted I noticed my truck flashing to apply brakes as it was trying to shift itself into 4wd low setting. Sure enough i looked over and the truck was switching drive modes when no one had touched it. Nothing in my cupholder either that could have acciden... Read more
Incident date: Jun 9, 2026
Purchased this truck new and took on a trip over the weekend. Put on just under 800 miles no issues. This morning while driving to get my wondows tinted I noticed my truck flashing to apply brakes as it was trying to shift itself into 4wd low setting. Sure enough i looked over and the truck was switching drive modes when no one had touched it. Nothing in my cupholder either that could have acciden... Read more
Incident date: Jun 16, 2026
* What component or system failed or malfunctioned, and is it available for inspection upon request? FSD. It is available upon request. * How was your safety or the safety of others put at risk? Over the course of the last two months since the last FSD update (currently on v12.6.4), at least 20 times the vehicle has not properly stayed in the lane under certain circumstances listed below. Th... Read more
Incident date: Jun 16, 2026
* What component or system failed or malfunctioned, and is it available for inspection upon request? FSD. It is available upon request. * How was your safety or the safety of others put at risk? Over the course of the last two months since the last FSD update (currently on v12.6.4), at least 20 times the vehicle has not properly stayed in the lane under certain circumstances listed below. Th... Read more
Incident date: Jun 16, 2026
Check engine light solid/engine failure while driving. 2018 Sonata SE purchased new in fall 2018. Around 50,000 miles started noticing oil level drop and had to add more before next scheduled change. Dealership service center said I just had to shorten the mileage between changes which didn't seem appropriate for a vehicle with 50,000 miles but I did. Continued to have oil consumption problem with... Read more
Incident date: Feb 15, 2026
The contact owns a 2022 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 26V104000 (Electrical System, Exterior Lighting) and 25V455000 (Fuel System, Gasoline); however, parts for the recall repairs were unavailable. The dealer was contacted; and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that th... Read more
Incident date: Feb 15, 2026
The contact owns a 2022 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 26V104000 (Electrical System, Exterior Lighting) and 25V455000 (Fuel System, Gasoline); however, parts for the recall repairs were unavailable. The dealer was contacted; and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that th... Read more
Incident date: Jun 12, 2026
The contact owns a 2022 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 26V104000 (Electrical System, Exterior Lighting) and 25V455000 (Fuel System, Gasoline); however, parts for the recall repairs were unavailable. The dealer was contacted; and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that th... Read more
Incident date: May 4, 2026
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 25 MPH, the vehicle went into LIMP Mode. Several unknown warning lights were illuminated. A dealer was contacted. The contact pulled over into a parking lot, turned off and restarted the vehicle, and the vehicle operated as intended. The vehicle was taken to the dealer, where it was diagnosed and determined that the power... Read more
Incident date: Jun 16, 2026
The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The dealer was contacted several times; however, the contact was informed that the parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was a persistent failur... Read more
Incident date: Jun 16, 2026
The contact owns a 2016 Tesla Model S. The contact stated that approximately six days after purchasing the vehicle, while driving approximately 45 MPH, the vehicle drove over a bump in the road, and a grinding sound was heard coming from the vehicle. The contact stated that after driving over a bump in the road, the vehicle felt different while driving. The vehicle was taken to an independent mech... Read more
Incident date: Jun 16, 2026
ABS and parking brake. Was confirmed by the dealer & tow truck driver. No warning when I parked it, only after putting it into reverse. There were flashing ABS & Parking Brake lights plus a beeping sound.
Incident date: Jun 11, 2026
My dealer service (Motor Cycle Center MCC, 443 E St Charles Rd B, Villa Park, IL 60181) scheduled Safety Recall Visit (approximate time - 30 min.) on June 12, at 11 am and still did not return my motorcycle. As for now, official answer is: "we should have an update for you tomorrow! " I talked multiple times to dealer, that I can provide motorcycle for Safety recall for 1 day only. But they called... Read more
Incident date: Jun 11, 2026
I am writing to file a formal safety complaint regarding the extreme delay in the recall remedy for my vehicle. Despite the recall being issued months ago, Ford Motor Company/Lincoln has failed to resolve this critical safety issue in a timely manner. Here are my vehicle details: Year/Make/Model: 2016 Lincoln MKX VIN [XXX] NHTSA Recall Number: 25V544 Manufacturer Recall Number: 25S87 Compone... Read more
FORD
EXPEDITION
(2018) - UNKNOWN OR OTHER
Jun 16, 2026
Incident date: May 25, 2026
My 2016 Kia Optima equipped with the 2.4L DOHC I4 GDI engine began to experience progressive and severe oil consumption during the latter part of my ownership. The oil warning light began activating repeatedly, even after shortly getting the oil changed. Several certified mechanics and oil change service stations told me this was an ongoing issue with this car and engine and that there was nothin... Read more
FORD
BRONCO SPORT
(2021) - UNKNOWN OR OTHER
Jun 16, 2026
Incident date: Jul 16, 2025
Coolant Control Valve was not working per recall !! They put in a dummy plug and it did not fix which should have . Based on your research in using the dummy plug . I asked the dealership could be the dummy plug installation and asked if there waa a system update .. I hope you can help me get car back on road for the coolant control valve !! Florence ky Mazda said. They could not do nothing else... Read more
Incident date: Jun 6, 2026
The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 45 MPH, there was an abnormally loud, dragging sound underneath the vehicle. The contact believed that an object was dragging underneath the vehicle; however, there was nothing on the roadway that could have caused the noise. Shortly afterwards, the message "System Shift to Park" was displayed. The driver pu... Read more
Incident date: May 5, 2026
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the dealer and manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact sta... Read more
Incident date: May 5, 2026
My 2017 Kia Sportage has experienced excessive oil consumption, cylinder #3 misfires, loss of power, and highway stalling events. The dealership initially documented engine damage and indicated findings consistent with internal engine failure, including concerns related to metal contamination and cylinder damage. These issues appear consistent with numerous complaints from other Kia owners involvi... Read more
Incident date: May 5, 2026
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a distorted imag... Read more
Incident date: Jun 16, 2026
Fuel system leak. Strong odor of gasoline fuel both around and inside the vehicle. No noticeable fuel product on the ground or underneath the vehicle. I am greatly concerned that this is a very significant fire and vehicle operator/occupant safety hazard. I have also found many other C6 generation Corvette owners online that are experiencing the same thing to their C6 Corvette.
Incident date: May 10, 2026
The contact owned a 2017 Ford F-150. The contact stated that while driving 35 MPH, the transmission downshifted unexpectedly, causing the rear wheels to lock up and vehicle skidded. The contact stated that the transmission unexpectedly shifted into neutral(N). The hazard lights were activated, and the vehicle was turned off and restarted after ten minutes and returned to normal operation. The vehi... Read more
Incident date: Jun 24, 2024
Its becoming more frequent and a huge safety issue. When you're driving the car, it feels like the emergency parking brake automatically engages. And when you push the brake pedal, it almost feels like it's dead, meaning there's no pressure back against your foot, which is really unusual for this vehicle, period. You don't necessarily lose control of the car, but you certainly don't have complete... Read more
Incident date: Jun 1, 2024
SRS weight sensor failure-- triggers the dashboard warning light and disables my passenger airbag. My SRS light is on continuously. There is a current Honda recall for this issue for my make and model; however, do to my VIN not being listed, the Honda dealership wants to charge me a diagnostic fee plus the repair costs for the exact issue that the current recall is listed for. My VIN needs to b... Read more
Incident date: Mar 15, 2025
SRS weight sensor failure-- triggers the dashboard warning light and disables my passenger airbag. My SRS light is on continuously. There is a current Honda recall for this issue for my make and model; however, do to my VIN not being listed, the Honda dealership wants to charge me a diagnostic fee plus the repair costs for the exact issue that the current recall is listed for. My VIN needs to b... Read more
Incident date: Oct 13, 2025
The contact owns a 2018 Honda Civic. The contact stated that the fuel pump was surging, and the vehicle was jerking while idling or while driving at undisclosed speeds. The contact stated that the vehicle stalled. The Check Engine warning light was illuminated. The contact stated that the failure was associated with NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline), which was previously rep... Read more
Incident date: May 19, 2026
My 2018 Volvo XC90 T8 Plug-In Hybrid experienced a catastrophic, premature component failure of the Electric Rear Axle Drive (ERAD) propulsion system while driving. The ERAD unit suffered a total failure of internal bearings and sensors, completely disabling the electric rear wheel propulsion system and suddenly forcing the vehicle into a reduced-power "limp mode" on the road. This sudden loss of ... Read more
Incident date: May 18, 2026
Odometer Fraud. The contact purchased a 2020 Nissan Altima. The contact became aware that there was a mileage discrepancy after the purchase. The vehicle was an independent dealer sale. At the time of the purchase, the vehicle mileage was 83,000. It was later discovered during routine maintenance with an authorized local dealer that the mileage was 125,000.
Incident date: Jun 14, 2026
The contact owns a 2022 Ford Edge. The contact stated that while driving at various speeds, the front passenger’s side seat belt retracted and failed to loosen. The passenger was unable to move. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000.
Incident date: Jan 16, 2026
The Incident: While operating the vehicle under high load, the driver received an explicit "Service Engine Soon" powertrain malfunction alert stating: "The powertrain control module lost communication with the vehicle active grill shutter module for a period of time." Immediately following this warning, the engine experienced a severe loss of power, followed by loud metallic banging from the engin... Read more