Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Jun 12, 2022
The anti whip lash prevention malfunctioned and the headrest was launched forwards
Incident date: Jun 12, 2022
Randomly when auto/start stop feature engages and shuts down the engine when I let go off the brake the engine doesn't restart and a system problem message show up on the dash. Have to shut down the car and restart for the engine to start running again.
Incident date: Dec 31, 1969
Truck has reoccurring issue of shifting from 10 to 1 at highway speeds causing me to shift into neutral as to not WRECK. No check engine light or trans light, which makes proving it to dealer is impossible. Only happens once every few months. Through forscan I can see the OSS speed sensor drops voltage briefly then regains voltage. This is a very expensive yet very dangerous truck and ford needs... Read more
Incident date: Dec 31, 1969
This is a follow-up to NHTSA Complaint #11744977 regarding the Occupant Detection System on a 2024 Subaru Outback. The passenger airbag indicator showed "off" twice, on separate drives, with two different adult passengers seated normally during regular highway driving. Shifting the seat made the light come back on both times. Since filing the original complaint, the dealer kept the vehicle for mul... Read more
Incident date: Dec 31, 1969
The car went from 70 miles an hour to 25 miles an hour all of a sudden on the highway and then would not allow to accelerate afterwards. Battery stopped charging and we had to stop it multiple times to get it to continue to drive no faults or issue on the dashboard.
Incident date: Jun 17, 2026
The car went from 70 miles an hour to 25 miles an hour all of a sudden on the highway and then would not allow to accelerate afterwards. Battery stopped charging and we had to stop it multiple times to get it to continue to drive no faults or issue on the dashboard.
Incident date: Jun 19, 2026
Horn on vehicle consistently goes out. Either goes out entirely or the volume of the horn is below a safe level. This is a known Hyundai issue and Hyundai refuses to acknowledge it on this specific model, but has acknowledged it on different models. I Have had multiple repairs by Hyundai directly, and the horn consistently keeps going out. There are sometimes in dangerous situations where I need ... Read more
FORD
MAVERICK HYBRID
(2023) - POWER TRAIN
Jun 21, 2026
Incident date: May 29, 2026
Transmission would not connect with the engine. La Fontaine dealership in Saint Clair. Said I need a new transmission cost $14,000. It has 59823 miles under the vehicle.
FORD
MAVERICK HYBRID
(2023) - STEERING
Jun 21, 2026
Incident date: May 29, 2026
Component or system that failed/malfunctioned: The Electric Power Steering (EPS) Gear / Steering Rack Assembly. The component has not yet been removed from the vehicle and is available for physical inspection upon request. How safety is put at risk: When navigating low-speed turns or accelerating from a stop where the steering wheel is rotated to approximately 45 degrees, the steering gear mechan... Read more
Incident date: Jun 18, 2026
I own a 2017 Lincoln MKZ equipped with the 2.0L EcoBoost engine. At approximately [MILEAGE] miles, the vehicle began experiencing loss of coolant, rough running/misfire, shaking/rough start, and reduced engine performance. The vehicle was diagnosed by a Ford/Lincoln dealership as having coolant intrusion into the engine/cylinders and/or engine block failure, requiring engine/long-block replacement... Read more
Incident date: Jun 20, 2026
The vehicle experiences a noticeable shaking, shuddering, or vibration during acceleration. The condition is most noticeable when applying throttle and attempting to accelerate from lower speeds. The vibration diminishes or disappears once the vehicle reaches higher speeds. The issue occurs while driving under load and may be accompanied by slight fluctuations in engine RPM. The condition can aff... Read more
Incident date: Jun 20, 2026
There was a recent recall for the forward collision cameras that were causing breaking issues. This happened 4 or 5 times with the vehicle slamming on the brakes violently. I took it into Tustin Hyundai last month and had the software recall applied. The issue happened again on the 55 highway on June 20th at 6pm going approximately 35mph. Vehicle in front of me hard braked and applied brakes u... Read more
Incident date: May 25, 2026
I’ve had this truck for less than 2 years and the driver’s indoor handle has snapped and broken twice. The handle stays intact but the inner component breaks. The only way to open the door is from the outside of the vehicle. This is extremely dangerous in case of an emergency. I either have to roll the window down to open the window from the outside or climb out of the drivers seat and use an... Read more
Incident date: Jun 20, 2026
I perform all maintenance on my vehicles, I have previously been a ASE Certified Master Technician, so I know engines and vehicles very well. Vehicle is outside of current engine recall window due to the engine build date being July 15, 2024. Engine was over maintained, oil and oil filter changed 6 times in 17,732 miles, first oil and filter change performed at 544 miles, when 5W30 oil was put in ... Read more
FORD
EXPEDITION
(2019) - WHEELS
Jun 20, 2026
Incident date: Jun 7, 2022
3 times to date (10,000 miles/8 months) I have failing abs speed sensors. If I stop moving when all lights come on dash the truck is in operational. I cannot shift gears, put in park or turn engine off. Loose traction control, ads, 4wd, stabiltrac, speedometer. All assitive and braking functions. Code U1412. Dealer replaces speed sensors but problem returns.
Incident date: Feb 1, 2026
2018 Chrysler Pacifica with the 3.6L V6 engine had a check engine light turn. At same time a vibration started, which was most noticable when the car was in idle. Also, a foggy exhaust started at the same time. No temperature or other warnings were occuring. After driving it to the repair facility the car was not able to be turned on. The findings are that there is a headgasket leak and radiator ... Read more
Incident date: Jun 5, 2026
Sudden braking. Car in front at a safe distance, car behind me and a car was in other lane (driving opposite direction) maybe 20-30 ft away. Car braked on its own with “brake” flashed on dash. Car fishtailed but I was able to gain control after a second or two. Occurred5:20pm on 6-18-26. Occurred one other time about 15-18 months earlier. Another incident occurred on 6-30-26 around 2:30 p... Read more
Incident date: Jun 20, 2026
Fuel injectors, hand brake when reversing, spuddering when push on gas, windshield crack when cleaning from the inside accidently hit rear view mirror.
Incident date: Jun 20, 2026
Fuel injectors, hand brake when reversing, spuddering when push on gas, windshield crack when cleaning from the inside accidently hit rear view mirror.
Incident date: Oct 16, 2025
Daytime running lights have failed on both headlight assemblies. Both failed at just outside the warranty period. High and low beams work fine and the repair is $2000 for a headlight which is outrageous.
Incident date: Oct 16, 2025
The shark fin antenna seal on my BMW failed, allowing water to enter the Telematics Control Unit (TCU). This caused a complete failure of the vehicle’s Emergency SOS / BMW Assist crash notification system. The failure occurred without any warning messages or prior indications that the system was compromised. Because the TCU controls the vehicle’s automatic crash notification and emergency call... Read more
Incident date: Oct 16, 2025
At every vehicle startup, multiple warning messages appear on the dashboard indicating failure of the driver assistance safety system. The warnings include Collision Mitigation System Problem, Lane Keeping Assist System Problem, and Auto High Beam System Problem. The issue occurs immediately upon ignition while the vehicle is stationary and resets each time the vehicle is turned off and restarted.... Read more
Incident date: Mar 14, 2026
The vehicle was purchased pre-owned directly from Tesla. On the day of pickup and five days later, while operating on Full Self-Driving (FSD), the vehicle phantom-braked abruptly and then dangerously accelerated through a solid red light into cross-traffic intersections. The driver had to forcefully override the vehicle to prevent a crash. Tesla Service Center was notified but dismissed the issue,... Read more
Incident date: Jun 17, 2026
The power steering motor failed ,ESC , TRACTION and power steeringg lights came on, i am a woman and coould NOT control the car and my safety and others was at risk for an accident or crash ,there was nothing prior to this just suddenly loosing control of my car and a very scary position to be in , yes the chevy dealer has the component.I know ther was a recall on this problem and other s besid... Read more
FORD
BRONCO SPORT
(2025) - UNKNOWN OR OTHER
Jun 20, 2026
Incident date: Jun 19, 2026
Driving 75-80mph down the freeway when the car shut off. Had to pull over and shift to park per screen instructions before I could drive again.
Incident date: Oct 23, 2025
Driving 75-80mph down the freeway when the car shut off. Had to pull over and shift to park per screen instructions before I could drive again.
Incident date: Jun 12, 2026
Driving 75-80mph down the freeway when the car shut off. Had to pull over and shift to park per screen instructions before I could drive again.
Incident date: Jun 19, 2026
My 2021 Chrysler Pacifica Hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains “on,” but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle. The de... Read more
Incident date: Jun 17, 2026
There is a know water leak issues with GM. The below is the tsb, Technical Service Bulletin (TSB #16-NA-073. This is a safety issues because if your not aware it could lead to mold in your car. I noticed my issue about 3 weeks ago when my floor board was flooded. I can tell by how the carpet looks its been leaking for a while. I would like this to be further looked into. This is a know issues and ... Read more
FORD
EXPEDITION
(2019) - UNKNOWN OR OTHER
Jun 19, 2026
Incident date: Jun 18, 2026
On multiple occasions the center screen has been non operational when we start the car and just shows a black screen. The volume knob and screen power button are non-responsive. When this occurs the backup camera is inoperable, which is mandatory safety equipment. the HVAC also cannot be adjusted which could cause a windshield fogging condition which is a safety concern. The vehicle has been to th... Read more
Incident date: May 5, 2026
After approximately 60 miles of highway driving, I was stopped at a stop light and the auto engine off feature automatically shut the engine off. When I lifted my foot from the brake pedal in attempt to accelerate forward, the van did not turn back on and a battery warning light showed on the dash. I attempted to restart the van without success x 2, it was not turning over. My van was stalled in t... Read more
Incident date: Jun 17, 2026
Vehicle is currently disabled due to Open Recall Campaign #262/023G (NHTSA Recall Number 24V528000) for High-Pressure Fuel Pump Failure. On 05/19/2026, the vehicle suffered total loss of drive power at highway speeds (Hwy 16/211), creating an immediate hazard. The manufacturer failed to provide a timely remedy, initially misdirecting me to a dealer unable to service the model. Genesis and the loca... Read more
Incident date: Jun 4, 2026
I purchased this Nissan Titan XD used in 2018 with 20,000 miles on the vehicle. Since that time, it's been driven an average of 4,000 miles per year. Current odometer reading is 53,813 miles. The truck has had all required and recommended service done on the manufacturer's recommended schedule. We were headed west on [XXX] and were approximately 18 miles west of El Centro when the engine exper... Read more
Incident date: Jun 4, 2026
I am filing this formal complaint to request immediate NHTSA intervention regarding Nissan North America’s bad-faith denial of critical safety recall repairs on my 2023 Nissan Rogue. Both Nissan Consumer Affairs and my local Nissan dealership service department are actively misdiagnosing a severe, well-documented engine defect as a "secondary issue" to avoid their legal obligations under NHTSA R... Read more
Incident date: Jan 2, 2026
coolant leaks into engine components, causing overheating, loss of power, and contamination of engine oil. Head gasket failed
Incident date: Jun 19, 2026
While vehicle was at dealership service department for an oil change, dealer performed FCA (Forward Camera Assist) Update recall. After leaving dealership, the vehicle displayed several warnings. "Check Emergency Stopping function", "Smart Cruise Control disabled", and "Forward Safety system limited". This never happened previously, and these safety systems became disabled within two miles after l... Read more
Incident date: Jan 1, 2026
Car was idling rough, then a couple weeks later all dash light warnings came on. Took to dealership, said fuel injectors 2 and 4 were bad
Incident date: Jun 3, 2026
2018 Chevy Traverse purchased from Carvana caused carbon monoxide exposure to my family in military housing. Vehicle locked itself while running in the garage (garage door open), and CO entered the home where my children were standing near the interior door. Fire dept forced entry into the vehicle and cleared the home. All family members required oxygen at the hospital; all 3 children had elevated... Read more
5 injured
Incident date: Jun 4, 2026
Vehicle stalls, slams into lower gear causing truck to slam to a stop. Vehicle will go into neutral and not change gears while going down the hwy at hwy speeds
Incident date: Jun 4, 2026
Transmission failed Transmission locks up slamming vehicle to a stop. transmission sometimes will not change gears and go into neutral when driving down highway. Dealer has confirmed problem and stated that ford knows that it has a faulty CDF drum in transmission. there were not any warning lights before this started occurring.
Incident date: Mar 6, 2025
The envision started losing power, the engine would not gain speed or if it did it was very slow, had the booster vacuum sensor changed, Sudden loss of power or sluggish acceleration, In the beginning the noise/whining was not loud however increased from the engine. Took to a repair shop, could not figure it out, informed dealership, was advised to bring it in. As the car was driven into the lo... Read more
Incident date: Apr 11, 2025
The envision started losing power, the engine would not gain speed or if it did it was very slow, had the booster vacuum sensor changed, Sudden loss of power or sluggish acceleration, In the beginning the noise/whining was not loud however increased from the engine. Took to a repair shop, could not figure it out, informed dealership, was advised to bring it in. As the car was driven into the lo... Read more
Incident date: Jan 6, 2026
The envision started losing power, the engine would not gain speed or if it did it was very slow, had the booster vacuum sensor changed, Sudden loss of power or sluggish acceleration, In the beginning the noise/whining was not loud however increased from the engine. Took to a repair shop, could not figure it out, informed dealership, was advised to bring it in. As the car was driven into the lo... Read more
Incident date: Jun 19, 2026
The electric power steering light came on and has caused difficulties driving the vehicle.
Incident date: Jun 12, 2026
Recall identified over a year ago during Q1 2025. Manufacturer and dealer have failed to provide appropriate updates for the repair, and no ETA has been given for repair. The only direction received from manufacturer and dealer was to not plug in the vehicle until the recall is completed. So as it stands, I paid for a plug in hybrid vehicle I haven’t been able to plug it in for over a year as it... Read more
Incident date: Jun 18, 2026
Our vehicle does not respond to the throttle pedal being depressed when the AC has been turned on at full and the car has been in direct sunlight for a period of time. We reside in Florida so it is common to enter the vehicle during the summer months and the cabin temperatue is in excess of 200 degrees which requires putting the AC system on MAX. This problem occurs periodically and was address in... Read more
Incident date: Feb 2, 2026
While coasting/foot off gas transmission will suddenly shift out of gear and a "Shift to Park" message will appear on dash. I must stop and shift to park then back into gear to re-engage the transmission. Driving will proceed normally at that point. This has occured unexpectedly and sporadically over the last year-3+ times. No error code is noted by the Jeep technician. Tech installed new shi... Read more
Incident date: Jun 19, 2026
At approximately 93,000 miles, my vehicle experienced a sudden transmission malfunction. About one week before the failure, intermittent warning messages appeared for Emergency Braking Malfunction and Forward Collision Warning Malfunction. These warnings appeared and disappeared several times over multiple days. About three days before the major transmission issues began, the vehicle was taken to... Read more