Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Jun 17, 2026

Vehicle: 2012 Kia Forte Recall: NHTSA 23V-652 (Kia SC284) – HECU/ABS fuse recall My vehicle underwent this safety recall in 2025. The dealership replaced the HECU fuse. Immediately upon leaving the dealership after the recall repair, the same warning lights returned. I contacted the dealership immediately before fully leaving the area to report the issue. I also contacted Kia Corporate after... Read more

Incident date: May 15, 2026

Significant electrical issues. Screens randomly turn off and flicker which prevents driver from being able to see vehicle status including speed. Vehicle also has built in charge pad which over heats and concerned could lead to wires melting and fire. Vehicle has spent multiple weeks at dealership for electrical issues but no solution has thus far been found. Viddeo shows flickering but shut off h... Read more

Incident date: May 15, 2026

The contact owns a 2023 Ford Escape. The contact stated that while the vehicle was parked, the engine unexpectedly stated revving at a high rate. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with turbo charger assembly failure. The turbo charger assembly was replaced; however, the failure persisted. The oxygen sensor was replaced, and t... Read more

Incident date: May 15, 2026

I took my 2024 Toyota Tundra to dealer on December 4, 2025 for scheduled maintenance. At that time I was informed by the service advisor that there were 2 recalls on my vehicle. (1) Engine replacement recall and (2) reverse lamp recall. I agreed to leave my vehicle for the recall repair(s) as I was told they would be completed in 4 to 6 weeks. Here I am, almost 7 months later, and neither Toyota C... Read more

Incident date: Jun 1, 2026

I was driving in 4 lane town traffic going under 10 MPH and the hazard lights came on by themselves, and the car died. Propulsion stopped. Fortunately I was able to pull onto a striped median, and once I was over shock, 3-5 ish minutes, I started the car and drove to the dealership. I don’t remember any warning message, and it seems like the steering and brakes were hard once it was dieing, bu... Read more

Incident date: Jun 22, 2026

The contact owns a 2021 Dodge Challenger. The contact stated that while driving approximately 30-35 MPH on a local roadway, the steering suddenly became inoperative, and the steering wheel locked without warning. The contact was able to maintain control of the vehicle and safely pulled over to the side of the road where the vehicle was already drifting. There were no warning lights illuminated, or... Read more

Incident date: May 28, 2026

Vehicle infotainment system on 2023 Chevrolet Bolt completely stopped functioning in May of May of 2026. Screen/radio/bluetooth and associated components had no functionality, including backup camera, safety warning features, etc. Dealership confirmed that the system needed replacement entirely and was non-functional. Vehicle was not inspected by any other parties but it was confirmed by the deale... Read more

Incident date: Jun 19, 2026

The AFM lifters on 1,7,4,6 cylinders go out with no warning causing shuttering and misfires. Scary! This is the second Escalade with the problem and the 2019 engine has occurred twice in 6 months. I have inserted a lockout device to prevent the vehicle from going into 4 cylinder mode since the last episode (6 months ago) and it still failed another AFM lifter. GM said they will fix the 3rd one und... Read more

Incident date: Jun 19, 2026

The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at undisclosed speeds, the vehicle was consuming an excessive amount of engine oil. The contact stated that oil was frequently added to the engine. The vehicle became inoperable. The vehicle was towed to a dealer, where it was diagnosed and determined that the catalytic converter needed to be replaced. The catalytic conv... Read more

Incident date: Jun 19, 2026

The B pillar plastic trim pieces are detaching from the vehicle on both sides. If these plastic pieces become dislodged at high speeds on a highway if could potentially cause damage to another vehicle/ cause a crash. There is a recall for the 2017 Ford Explorers for the same problem (25S53) however Ford refuses to cover this in that recall.

Incident date: Jun 22, 2026

I got a "supplemental restraint problem. See your dealer." message on my car's dashboard. My car is available for inspection upon request. The air bags may not deploy in a crash, and this poses a critical safety problem. I haven't taken it to a dealer or independent center yet. It hasn't been inspected by anyone yet. There weren't any lamps, messages or other symptoms of the problem prior to the f... Read more

Incident date: May 16, 2026

The contact owns a 2019 Jeep Wrangler. The contact stated that the horn was inoperable. The contact attempted to depress the horn on several occasions, but the horn failed to operate. The contact's husband attempted to depress the horn, and the horn failed to operate. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufa... Read more

Incident date: Feb 13, 2026

brakes are soft and half way down.they always need to be pumped before stopping.if you set at a red light they will slowly go to the floor. this is a 3/4 ton truck for towing.has been back to dealership.they say normal.suggested maybe ram will do a soft wear change.tested a new one on the lot and just as bad.they need to stop especially if towing.

Incident date: Jun 1, 2026

For over a year, engine shudders/jerks when accelerating. I see this has been a repeated complaint by many for a few years now. How is this not a recall?????

Incident date: Jun 1, 2026

My 2020 Ford F150 was diagnosed by a shop to have the well known CDF drum issue. This issue is very expensive to repair and have experienced several safety concerns while conducting daily drives to and from work or other locations nearby. The transmission will not allow you to accelerate while on the freeway making it impossible to merge safely out of the way or even just get up to speed safely. T... Read more

Incident date: Apr 6, 2026

The contact owns a 2024 Nissan Kicks. The contact stated that while the vehicle was parked, the rear glass shattered without impact. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000.

Incident date: Apr 6, 2026

After driving the vehicle around all day, I parked it and turned it off and then it set on fire.

Fire

Incident date: Apr 6, 2026

The contact owns a 2024 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 26V091000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing an abnormally high voltage battery rapid discharge after an 80 percent charge. The dealer was contacted. The vehicle was not diagnosed or repaired. Th... Read more

Incident date: Jun 22, 2026

Steering becomes stiff and requires higher force to make minor corrections. Most notable at highway speeds. No EPS warning lights, car has been aligned, brakes and suspension checked. Vehicle has between 59,000 and 60,000 miles on odometer. Dealer diagnosed as worn out steering system, coded as internal failure.

Incident date: May 11, 2026

1. What component failed, and is it available for inspection? The Integrated Charging Control Unit (ICCU) failed. The vehicle is currently at the dealer's service center, so the failed component is available for inspection upon request. 2. How was your safety or others' safety put at risk? After parking and re-entering the vehicle following a grocery stop, the vehicle displayed "Check Vehicle E... Read more

Incident date: Jun 20, 2026

The contact owns a 2021 Kia Sorento. The contact stated that while parking the vehicle, the vehicle jerked abnormally. The contact stated that while the vehicle was in drive, the vehicle jerked and unexpectedly accelerated while driving 55 MPH and was dragging. There were no warning lights illuminated. The contact stated that the vehicle was serviced by the dealer for a transmission failure, but t... Read more

Incident date: Jun 19, 2024

My safety and families safety is exposed to gas smell leaking inside the vehicle when driving and do/did not have a way to escape the smell inside the vehicle. My children range from infant-teenage and for them to smell a toxic smell can impact their lives and safety

Incident date: Jun 19, 2024

The contact owns a 2020 Nissan Titan. The contact stated that while driving at an undisclosed speed, the vehicle intermittently stalled; the contact waited several minutes for the vehicle to return to normal operation. The Check Engine warning light was illuminated. The failure had occurred on several occasions. The contact researched and was made aware of an unknown recall; however, the VIN was n... Read more

Incident date: Jun 18, 2026

The contact owns a 2007 Chevrolet Impala. The contact stated that while driving and turning into a shopping center, there was blue smoke coming from the exhaust pipes before the vehicle stalled. The vehicle was later towed to the residence and inspected by an independent mechanic, who discovered that the spark plugs were bent, and that the engine had seized. The contact was informed that the engin... Read more

Incident date: Jun 18, 2026

The contact owns a 2020 Ford Expedition. The contact stated that while driving approximately 50 MPH, there was an abnormally loud sound and the sun/moon roof glass shattered overhead. At the time of the failure, the contact did not know that the sound was associated with panoramic moonroof and believed there was a blowout of a tire. Upon inspection, it was discovered that the sun/moon roof glass h... Read more

Incident date: Jun 20, 2026

WIPERS STOP WORKING. THEY WILL FREEZE AND STOP MOVING ACROSS THE WINDSHIELD. SO FAR I CAN FIX THE PROBLEM BY TURNING THE WIPERS OFF AND THEN BACK ON. MY CONCERN IS THAT MAY NOT WORK IN THE FUTURE. ALSO, IN HEAVY RAIN AN ACCIDENT MAY HAPPEN BEFORE I CAN RESTART THE WIPERS. I BROUGHT THE CAR IN TO THE DEALERSHIP, BUT THEY COULD NOT FIND ANYTHING WRONG.

Incident date: Sep 15, 2025

My 2017 Hyundai Sonata SE, equipped with the Theta II 2.4L GDI engine, is experiencing severe powertrain failures including rhythmic metallic engine knocking, catastrophic oil consumption, and un-commanded surges/jumping in speed while driving. These symptoms manifested following an unauthorized engine replacement performed by Hyundai of El Cajon under Repair Order [XXX], where the dealer covertly... Read more

Incident date: May 1, 2024

At low speeds the brakes squeal horrendously. We have taken the vehicle to the dealer multiple times and each time they state that the brakes are fine. A vehicle with this low of miles should not have squealing brakes since new.

Incident date: Sep 26, 2025

The contact owns a 2016 Ford F-150. The contact stated that while driving 65 MPH on the highway, the transmission unexpectedly downshifted to first gear. The wrench symbol was displayed. The vehicle was taken to the local dealer, and it was confirmed that the part was not available for the repair under NHTSA Campaign Number: 26V237000 (Power Train). The manufacturer was not contacted. The failure ... Read more

Incident date: Feb 14, 2024

The attachment points for the upper chrome grille deflector have fractured, causing the trim piece to detach completely while driving and fly over my windshield which startled me and made me swerve dangerously. This is a known recall for the truck year before me and should clearly affect my truck too since the same description happens here

Incident date: Nov 2, 2025

The key fob separate from the key dangles while driving and with manual seats there is no way to adjust the seat up or down and while accelerating or braking, while moving leg and foot the knee hits the key fob and causes the key to turn while driving leading to a hazardous safety condition, Toyota needs to integrate the key fob into the key so nothing is dangling to get hit by the knee and knock ... Read more

Incident date: Apr 27, 2026

Incident date: Jan 2, 2026

I'm submitting this report on our RV because we are discovering we very likely have an issue with the frame which is causing over flexing when it is being towed. This has caused damage inside the RV where the trim and cabinetry are damaging the walls due to more movement than should be occurring. We have notified the manufacturer, Grand Design, for guidance as we've read this could be caused by ... Read more

Incident date: Jan 2, 2026

Calipers were froze from the salt

Incident date: Jun 22, 2026

The engine block cracked and leaked coolant, causing sputtering and misfiring. It has been reported to the NHTSA that Ford is refusing to fix our car.

Incident date: Jun 22, 2026

Back up Camera has a recall and there has not been a fix for over 3 months. The back up camera shows a black screen

Incident date: Jun 22, 2026

Back up Camera has a recall and there has not been a fix for over 3 months. The back up camera shows a black screen

Incident date: Jun 19, 2026

The contact owns a 2015 Ford Focus. The contact stated that the fuel tank was cracked and leaking fuel. The fuel warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 246,000.

Incident date: Jul 15, 2016

The center infotainment display flickers then goes fully blank while driving, caused by a defective coaxial cable with undersized shield width (Hyundai TSB MC-11010978-0001). When the screen blanks, the backup camera also stops working, leaving no rear visibility when reversing. Audio and head-up display still function. The vehicle and component are available for inspection. Safety risk: the displ... Read more

Incident date: Mar 1, 2025

The contact owns a 2026 Chevrolet Equinox. The contact stated that while driving at high speeds, the vehicle stalled. No warning lights were illuminated. Additionally, the contact stated that while driving at various speeds, the oil gauge fluctuated. The vehicle was towed to a local independent mechanic, where it was diagnosed with fuel pump failure. An appointment was scheduled to inspect the veh... Read more

Incident date: Jun 20, 2026

I am having a problem with my driver seat airbag which has already been recalled. The recall number is N202310850. When I called Chevrolet they told me since my vehicle vin is not in the recall it wont be fixed even though I am having the same symptoms.

Incident date: Jun 22, 2026

While turning (right hand turn) slowly into parking space, vehicle engine unexpectedly reved and accelerated causing vehicle to jump curb and strike fixed object (tree). Foot was not/not on the accelerator but rather on brake yet acceleration was so rapid vehicle could not be stopped prior to striking curb and fixed object. Filing HHTSA report due to research indicating similar incidents of unan... Read more

Crash

Incident date: May 21, 2026

Crash

Incident date: Jun 8, 2026

My vehicle is confirmed affected by three active NHTSA safety recalls, none of which currently have an available remedy: • NHTSA Recall 25V741000 – High Voltage Battery May Fail and Cause Fire. Issued October 2025. This is the third recall issued for this same underlying defect. I have been monitoring this recall since it was issued — now over eight months later — with no resolution. •... Read more

Incident date: Jun 8, 2026

Incident date: Jun 22, 2026

The hybrid cooling system on my 2019 Porsche Cayenne E-Hybrid repeatedly displayed a red dashboard warning while the vehicle was in motion: "Hybrid coolant level too low / Park vehicle safely / Let vehicle cool down." This warning appeared on multiple occasions at speeds of approximately 22 mph, 38–40 mph, and 47 mph, as documented in timestamped photos and videos taken in November 2025. A separ... Read more

Incident date: Jun 18, 2026

Rear view camera fails to initiate when placed in reverse. Screen doesn’t even try to switch to camera view. Exact same issue found in same make and model recalled with different vins. For some reason this one isn’t included in the recall. Car only has about 58,000 miles. Started around 56,000 miles. Note that camera even folds out of lift gate like normal when placed in park.

Incident date: Apr 15, 2021

I am submitting this complaint to report a serious safety hazard involving my 2011 Toyota Camry. The vehicle's dashboard has deteriorated and is melting, creating a sticky surface that reflects sunlight onto the windshield and significantly impairs visibility while driving. The dashboard continuously emits a residue that transfers to the windshield, making it difficult to keep the glass clear and ... Read more

Incident date: Apr 8, 2026

power and began running rough. The check engine light illuminated, and the vehicle did not perform normally. I previously had the vehicle diagnosed and repaired at a Honda dealership for this same issue. The repair was completed less than two months ago. After only a few thousand miles since the repair, the exact same symptoms returned, including the check engine light, rough engine operation, and... Read more

Incident date: Apr 8, 2026

In May 2026, my vehicle began exhibiting serious and dangerous problems. It would shake violently after starting and occasionally stop on its own while driving. On [XXX], my wife and I got into the vehicle and started driving from our home in West Virginia. While driving uphill at approximately 30 mph, the vehicle suddenly began shaking severely and then came to a complete stop. After a few momen... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog