Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Nov 15, 2023

I am writing to formally raise a serious concern regarding the functionality of Tesla’s Full Self-Driving (FSD) system. On May 11th, while the vehicle was operating under FSD, I experienced an unexpected disengagement of the system, which then reengaged on its own without any input from me. This erratic behavior caused the vehicle to hit the garage door and resulted in a crash.

Crash

Incident date: Jun 17, 2026

While driving at highway speeds over 100 miles away from home with my child in the vehicle, the car experienced a sudden, catastrophic loss of propulsion power and entered 'Propulsion Power Reduced' mode, dropping vehicle speed immediately and creating an extreme hazard with high-speed highway traffic. A full computer scan revealed active diagnostic codes U2603 through U2624, confirming an inter... Read more

Incident date: Jun 17, 2026

The van has intermittent warm-start slow cranking and occasional Auto Idle Stop restart failures. The van fails to start intermittently during auto idle stops. This puts the driver and passengers at risk by failing to drive right away. It causes a potential collision from the rear. It has not been reproducible by the dealer and was inspected by the dealer. No warnings were present prior to fa... Read more

Incident date: Aug 30, 2025

2023 Honda CR-V, purchased new in Mar 2023 from Friendly Honda, Poughkeepsie, NY. All regular service completed at Lia Honda, Brewster, NY. On [XXX], car was driven without incident and parked inside a garage. On [XXX] upon ignition, car immediately displayed a “christmas tree” of warnings for every major system, including but not limited to: Electric Power Steering, AWD, Adaptive Cruise Con... Read more

Incident date: Aug 30, 2025

Incident date: Jun 14, 2026

Water intrusion into the rear of the vehicle flooded due to a manufacturers defect. this area houses the battery and other electrical wiring. The water created a potential electrocution and short of much of the wiring, but the rust contaminated the air quality in the vehicle. Evidence of this corrosion shows persistence for more than a couple of years and the car was inspected twice by the de... Read more

Incident date: Jun 19, 2026

Humming sound coming from driver’s side headlight as soon as unlock bottom pressed in key fob. This sound comes from a faulty cooling fan inside the headlight and is a known defect. Humming sound progressed to very slow pitch indicating that fan function is diminishing over time. Mazda will replace the headlight but required me to pay $200 toward it. This should be a recall with replacement at n... Read more

Incident date: Jun 21, 2026

transfer case locked up at highway speeds. had to be towed to dealer not drivable. Locking up rear tires at highways speed was serious risk. It was inspected and found not to be covered under current recall even though exact same thing happed to recalled vehicles. No warning lights or messages

Incident date: May 23, 2025

My 2022 Jeep Wrangler is subject to NHTSA Recall 26V363000 involving power steering wiring that may overheat and cause a vehicle fire. I was advised of the safety risk and informed that repair parts are not expected to be available until approximately August 2026. Due to the risk of fire, I do not feel safe keeping this vehicle at my home or parked near my residence until the recall repair is com... Read more

Incident date: Nov 23, 2025

While driving on the highway, my 2024 Santa Fe Hybrid suddenly and without warning lost propulsion power. The loss of power was immediately accompanied by multiple simultaneous warning lights across the instrument cluster, glitching and abnormal behavior of the cluster display, and then a complete electrical shutdown of the vehicle. After the shutdown, the vehicle would not restart. The failure o... Read more

Incident date: Nov 23, 2025

Incident date: Jun 22, 2026

The contact owns a 2011 Honda CR-V. The contact stated that while driving at an undisclosed, the vehicle rear-ended the vehicle ahead. The front driver's side air bag did not fully deploy. No warning lights were illuminated. The contact stated that during the crash, the right wrist went through the steering wheel opening. The vehicle was towed to a local tow yard. A Police report was filed. The co... Read more

Crash 1 injured

Incident date: Mar 20, 2026

The contact owned a 2009 Nissan Murano. The contact stated that several years ago, the vehicle was stolen, and the contact was informed that the vehicle was involved in a crash and that the air bags should have deployed; however, the air bags failed to deploy. The contact was unaware of several details associated with the crash, including the speed at the time of the crash. The vehicle was towed a... Read more

Crash

Incident date: Jun 23, 2026

The vehicle randomly has a yellow A! error code, then it loses power while driving, when going up a hill, sometimes barely makes it. No mechanics can figure this out and its a topic of complaints amongst numerous forums regarding this vehicle. Why isn't there a recall on this?

Incident date: Jan 31, 2025

We bought this car a couple days ago and when driving through rain the wipers get stuck in the up position and do not function at all.

Incident date: Oct 1, 2025

MY VEHICLE 2022 ACURA TYPE S HAS A TRANSMISSION SYSTEM PROBLEM, BLIND SPOT INFO PROBLEM, AND A ALL WHEEL DRIVE PROBLEM THAT ONLY MY FRONT WHEE;S MAY BE POWERED. IT LOOKS LIKE THE TRANSFER CASE MAYBE FAILING. MY VEHICLE ONLY HAS 25,000 MILES ON IT AND IS ABOUT TO BE OUT OF WARRANTY

Incident date: Aug 1, 2025

Vehicle overheated and came to a sudden stop on a busy intersection, with my five young children in the car. Faulty thermostat.

Incident date: Jun 16, 2025

The dealer has told me for years that the air bad can not be found...there out of stock

Incident date: Jun 16, 2025

The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving approximately 70 MPH, the front grill deflector was ejected from the vehicle. The vehicle was taken to the local dealer, and the contact was informed that the deflector needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was not inc... Read more

Incident date: Jun 16, 2025

High oil consumption, burning a quart of oil or more every 500 miles since bought used at Hyundai dealership.

Incident date: May 1, 2026

The vehicle has experienced a recurring transmission-related defect that has required multiple repair attempts by an authorized GMC dealership. The transmission system has also exhibited fluid leakage. Despite prior repairs, the problem has continued to reoccur. Transmission and associated transmission fluid sealing components. The vehicle is currently available for inspection upon request. A tr... Read more

Incident date: Nov 15, 2025

While driving, my 2019 Chevrolet Silverado 1500 with the 5.3L V8 suddenly lost engine power approximately a quarter mile from my home. The vehicle has only 35,000 miles. A check engine light indicated a misfire, and I confirmed cylinder 7 was misfiring. I replaced the spark plug, plug wire, and coil pack, but the misfire continued. The dealership diagnosed a failed lifter in the Active Fuel Manage... Read more

Incident date: Jun 20, 2026

The paint on this vehicle is horrible. Now I am upside down in the vehicle and unable to get anything close to what is owed. No one affiliated with GM/Chevy will take any responsibility

Incident date: Jun 4, 2021

While traveling on the highway the car began to lose speed rapidly until coming to a complete stop, no warning lights were present prior.

Incident date: Jan 1, 2024

My check engine came on my vehicle and had it checked out and I was informed that coolant is getting into the third cylinder and I was informed this is an ongoing issue with these escapes and Ford is aware of the flaw but never did a recall for it. This is a very costly expense and so crazy Ford has never done anything to repair or help customers with the costly expense but they will give their em... Read more

Incident date: Jun 22, 2026

Windshield seal failure. Water intrusion into the electrical system. The horn does not work and intermittent starting problems. Water intrusion caused mold in numerous components. Truck was checked over at local Ford dealer. Waiting for parts to make repairs. Repair quote available if needed.

Incident date: May 22, 2026

Driving down the highway at 60mph, dash started blinking for trailer brake service needed. Was not trailering anything. Within 3 seconds I had smoke filling the cab, pulled over and got out. Within 3min truck was fully engulfed totally gone. God forbid I was alone but even at that I did not have time to get many things out and keep imagining what a different day I’d be looking at if there were k... Read more

Fire

Incident date: May 22, 2026

Fire

Incident date: Jun 1, 2026

My 2012 MINI Countryman (R60) experienced a complete electrical shutdown and engine failure while operating due to a severe manufacturing defect. Authorized dealership Jackie Cooper MINI of Edmond diagnosed the vehicle under RO# [XXX] and confirmed in writing that the "JBE electronic connectors are heavily corroded" and "The FRM has water/corrosion damage," providing a repair estimate of $4,700 (i... Read more

Incident date: Jun 1, 2026

There is an active and unremedied safety recall on my 2021 Infiniti QX50 (NHTSA Recall #25V-437) for a critical engine defect that can result in complete engine failure and risk of fire. The recall was issued on June 26, 2025. I am an active-duty military member stationed in Germany. I shipped my vehicle in January 2026, before a remedy was available. My vehicle is now exhibiting all the early wa... Read more

Incident date: Apr 1, 2026

The engine oil consumption rate is alarming going thru quarts or entire oil change in a week or two of driving depending how much it was driven. Audi has admitted the pistons are at fault along with piston rings. It is unsafe and can cause engine to seize up and lose control which can lead to dangerous situations or accidents. I was never informed with a class action settlement from Audi. I have l... Read more

Incident date: Apr 1, 2026

Incident date: Apr 1, 2026

When turning left the steering wheel catches and sticks. It is also causing a stationary chassis shift at full lock.

Incident date: Apr 1, 2026

When turning left the steering wheel catches and sticks. It is also causing a stationary chassis shift at full lock.

Incident date: Sep 22, 2025

Airbags did not deploy in an accident where someone ran me into a tree front center of front of car it involves Two injury because airbags didn't come out on impact

Crash 2 injured

Incident date: Jun 22, 2026

On June 22,2026, I was involved in a frontal impact collision while traveling at approximately 35 mph. The vehicle suffered a catastrophic failure of the entire occupant restraint system. Despite a severe, high-speed frontal impact, the frontal airbags failed to physically deploy, and the seatbelt pretensioners failed to tighten, leaving the seatbelts completely loose. Crucially, the dashboard ins... Read more

Crash

Incident date: Jun 8, 2026

2019 Infiniti QX50 with engine bearing failure defect matching NHTSA Recall #25V-437. Vehicle was sold to me on 12/24/2025 by a dealer, MORE THAN FIVE MONTHS after the recall was issued on 07/14/2025. The dealer NEVER disclosed the active, unrepaired safety recall. Two months after purchase, the engine developed loss of power and unusual noises - exact symptoms described in the recall. An indepen... Read more

Incident date: Jun 1, 2026

Oil cooler failed and truck was at dealer for a month over winter. Now June 20th transmission failed and there is no timeframe on the valve body. I am still making payments on this truck and no dealers have a timeframe.

Incident date: Jun 19, 2026

2026 Subaru Trailseeker, purchased new May 19, 2026. The 12V auxiliary battery failed completely after 3 days parked on June 17, 2026. Traction battery was at 65% charge at time of failure. All vehicle systems were unresponsive. Couldn't open doors, do anything. When the 12V drains fully on this platform, the wheels lock and the vehicle cannot be moved by a standard tow truck, creating a stranding... Read more

Incident date: Jun 12, 2026

While waiting at a stoplight, the car was in Auto Idle Stop System mode. When the light turned green, I stepped on gas pedal and the vehicle shut off. The brake was hard and I could not turn off the vehicle for a minute. I opened the drivers side and passenger front door and closed, then was able to turn off vehicle. After a few seconds, I was able to start vehicle with push start button. The ve... Read more

Incident date: Jun 5, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? Jeep started on fire and is still at a tow yard in Belchertown, MA How was your safety or the safety of others put at risk? The Jeep started on fire while I was driving. I pulled over as the engine was smoking and then it burst into flames while I was still inside. Has the problem been reproduced or ... Read more

Fire

Incident date: Jun 22, 2026

I am writing to report an incident involving the rear window of my2019 Acura RDX that shattered unexpectedly. The incident occurred while the vehicle was parked at my workplace. I was notified by a co-worker that the rear window had shattered. Upon inspection, there was no obvious sign of a collision, vandalism, or other event that would explain the damage. A glass replacement company was called... Read more

Incident date: Jun 22, 2026

The contact owns a 2021 Ford Expedition. The contact stated that while reaching into the center console of the vehicle, a sharp edge on the trim caused an injury to the thumb. The contact stated that the issue reoccurred, and the sharp edge caused a cut on the thumb. No medical attention was needed; however, bandages were used on the cuts. Neither the dealer nor the manufacturer was notified of t... Read more

1 injured

Incident date: Jun 2, 2026

I own a 2018 Toyota C-HR with approximately 117,600 miles. The vehicle has developed a transmission bearing failure, causing a loud whining/humming noise that increases with vehicle speed. I have been informed that the bearing inside the transmission is failing. This appears to be a premature transmission defect that could affect the safe operation and reliability of the vehicle. I am submitting t... Read more

Incident date: Mar 16, 2026

Tires were purchased April 2026. Vehicle was then driven in June 2026 for off-road use, minimal usage prior to June due to mechanical issues). A structural failure occurred on 3 new truck tires (Size: 275/60R20, DOT: 0225) within 24 hours while driving under 10 MPH on a basic off-road trail. Day 1: Rear driver tire suddenly deflated with a loud thwapping sound. The tire separated from the bead and... Read more

Incident date: Jun 22, 2026

While driving at highway speeds, the vehicle experienced a sudden and total loss of engine power and stalled in active traffic. I lost motive power and had to safely coast through traffic to the shoulder. The vehicle would not restart and had to be towed to a repair facility. The failure matches the exact symptoms of Ford Recall 25S75 / NHTSA Campaign 25V455000 for low-pressure fuel pump failure, ... Read more

Incident date: Jun 12, 2026

2026 Mercedes-Benz GLE 580 | ~2,800 miles | Mercedes-Benz of McKinney, McKinney, TX | No warning lamps preceded any failure. ISSUE 1 — Instrument cluster blacks out while driving The speedometer and tachometer display goes completely black without warning at normal road speeds. The only remedy is stopping, shutting off the engine, waiting 10 minutes, and rebooting. Loss of speed and warning ind... Read more

Incident date: Jun 18, 2026

I am filing this complaint to formally report two separate incidents of DCDC converter failure in my Land Rover Range Rover Sport — the identical defect described in NHTSA Safety Recall 26V248 — and to request that NHTSA investigate why my vehicle has been excluded from that recall despite exhibiting the same failure mode. INCIDENT 1 – [XXX] While driving, my vehicle displayed a red “Stop ... Read more

Incident date: Jun 22, 2026

Frequently and randomly I get errors on my dash for the front collision sensor and slippery roads warning. This seems to occur for no reason as all while I am driving. When this happens my RPM's drop and my car will stall at red lights or stop signs. In a few instances, my car has refused to accelerate because it believes the car is obstructed. This has put me at risk of getting rear ended on nume... Read more

Incident date: Jun 17, 2026

Vehicle: 2012 Kia Forte Recall: NHTSA 23V-652 (Kia SC284) – HECU/ABS fuse recall My vehicle underwent this safety recall in 2025. The dealership replaced the HECU fuse. Immediately upon leaving the dealership after the recall repair, the same warning lights returned. I contacted the dealership immediately before fully leaving the area to report the issue. I also contacted Kia Corporate after... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog