Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Aug 22, 2025
Verified customers cpncern of cylinder 3 misfire and low compression. Inspected cylinder 3 sing a borescope and found excessive oil on top of the piston and on the cylinder walls. There are marks from loose carbon debris damaged the cylinder wall. Upon further inspection the oil looks to be coming from the valve seals. Recommend replacement of the long block assembly to correct these conditions. -... Read more
Incident date: Jun 1, 2026
Lateral arms needed replaced at 60,000 miles causing shaking, accelerated wear on tires, increasing misalignment.
Incident date: Apr 5, 2026
The contact owns a 2024 Tesla Model Y. The contact stated that while driving 25 MPH and making a right turn into an alley with another vehicle approaching, the contact stopped to reverse; however, while using the tap feature, the vehicle unintendedly accelerated and crashed into a concrete barrier twice. The vehicle was uncontrollable. The contact stated that the air bags failed to deploy. The cra... Read more
Crash
Incident date: May 22, 2026
My local dealer, Dan Deery Motors, Waterloo, Iowa, said these airbag repairs are on a waiting list which is now over a year out! Which means I'll be driving with faulty airbags for at least a year! This is simply not acceptable! Is it?
Incident date: May 22, 2026
The contact owns a 2026 Mazda MX-5. The contact stated that while driving approximately 40 - 80 MPH, the vehicle was erroneously swaying from left to right. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed, and the contact was informed that the road crown needed to be replaced. The vehicle was then taken to another dealer, and the contact was informed that the vehicle was ... Read more
FORD
BRONCO SPORT
(2022) - BACK OVER PREVENTION
Jun 24, 2026
Incident date: Jun 23, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact sta... Read more
FORD
BRONCO SPORT
(2022) - POWER TRAIN
Jun 24, 2026
Incident date: Jun 23, 2026
The contact owns a 2015 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, parts were unavailable for the recall repair. The dealer was contacted, and the contact stated that parts were unavailable. The contact stated that the parts had not been available for almost a year. The contact stated that the unrepaired recall repair had caused a fina... Read more
Incident date: May 15, 2023
We have leased this car since May of 2025. It has been in the Dodge repair shop over a dozen times for the electrical system warning light coming on. It had to be towed tot he dealer twice for it, other times it was drivable to get it there. This car is a complete Lemon and we are trying to get Dodge/Stellantis to pay us or preferably to buy it back and they are stalling. The car is a danger t... Read more
Incident date: Sep 1, 2025
The contact owns a 2022 Subaru Ascent. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle experienced a loss of power steering assist, the speedometer was inoperable, and the transmission failed to shift into gear. The vehicle was taken to an independent mechanic, who inspected the brakes and reset the check engine warning light, ... Read more
Incident date: Aug 27, 2025
The coolant is going into the cylinder or intake and exhaust causing the car to lose power and completely stal while on freeway. No warning, completely stal out.
Incident date: Aug 27, 2025
The coolant is going into the cylinder or intake and exhaust causing the car to lose power and completely stal while on freeway. No warning, completely stal out.
Incident date: Dec 31, 1969
The contact owns a 2015 Hyundai Veloster. The contact stated that upon starting the vehicle and shifting into gear, the vehicle failed to respond and became inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, and the rear axle was replaced, the transmission fluid was flushed and refilled, and a shift analyzer software update was performed; however, the failure ... Read more
Incident date: Dec 31, 1969
I started the vehicle and steering wheel was frozen and EPS, Brake, and lane departure lights on the dash. I shut the car off and let it sit for five minutes. Restarted and the steering wheel came back to normal. but all light remained on. I drove the car about half a mile and the lights went off. When I got home, I shut the car off and started it again. The wheel was frozen again, and all the lig... Read more
Incident date: May 5, 2026
I started the vehicle and steering wheel was frozen and EPS, Brake, and lane departure lights on the dash. I shut the car off and let it sit for five minutes. Restarted and the steering wheel came back to normal. but all light remained on. I drove the car about half a mile and the lights went off. When I got home, I shut the car off and started it again. The wheel was frozen again, and all the lig... Read more
Incident date: Jun 24, 2026
Upon attempting to charge the vehicle with factory supplied Level 1 charger, a dashboard message appeared stating "Service Charging System" and the vehicle would not charge. Took the vehicle to a service station and scanned the vehicle. Listed error code is p0d27-00. The code could not be cleared and the vehicle was unable to be charged. Vehicle had to be taken to a Chrysler dealer for the code... Read more
Incident date: Jun 5, 2026
The contact owns a 2019 Ford Expedition. The contact stated that while slowing down and pulling into the driveway at 25 MPH, the passenger’s side air bag suddenly deployed without warning or impact. The seat belt struck the contact’s wife on the right arm and wrist, and she sustained bruises; however, medical attention was not provided. The local dealer was contacted and informed about NHTSA C... Read more
1 injured
FORD
F-150 HYBRID
(2022) - ELECTRICAL SYSTEM
Jun 24, 2026
Incident date: Jun 1, 2026
When I come to a full stop and the Idle Stop feature engages, sometimes the engine will not restart. I get a message saying to press the button to start the engine, but it does not start after doing that either, so I have to shut the car off and restart it. There are a bunch of lights that flash when this happens.
FORD
EXPEDITION
(2019) - LANE DEPARTURE: WARNING
Jun 24, 2026
Incident date: May 26, 2026
My travel assist warning light and warning bell randomly goes on. Sometimes it does it a couple times, most times it continues nonstop. I have warranty left and the dealer has charged me twice to diagnose it only to say there's nothing wrong. They claim unless it is doing it when i come in, there is nothing they can do. I find it hard to belive that this doesn't log in the computer. This becomes t... Read more
FORD
EXPEDITION
(2019) - SUSPENSION
Jun 24, 2026
Incident date: May 26, 2026
The contact owns a 2019 Jeep Grand Cherokee. The contact stated after the dealer had performed the recall repair under NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); the brakes started making an abnormal squealing sound while driving the same day, and it felt like a part underneath the vehicle was separating. There was no warning light illuminated. The dealer and the manufacturer we... Read more
Incident date: Mar 27, 2025
While driving my 2024 Hyundai Tucson Hybrid at approximately 20-25 mph approaching a red light, a sudden and total loss of brake power-assist occurred. Upon applying the brakes, the pedal became instantly rigid and rock-hard. Despite pumping the pedal multiple times and applying heavy manual foot pressure, the vehicle failed to stop, resulting in a low-speed rear-end collision with a stationary ca... Read more
Crash
Incident date: Jun 22, 2026
Steering feels catchy or like it is hesitating
Incident date: Jun 21, 2026
the vehicle was driven for approximately 30 minutes, operating with zero dashboard warnings or performance indicators. The vehicle was then parked on my property and turned off completely. Approximately two hours and thirty minutes later, the vehicle spontaneously ignited while stationary and unoccupied. The local fire department responded and successfully extinguished the blaze. Both physical obs... Read more
Fire
Incident date: Jun 21, 2026
the vehicle was driven for approximately 30 minutes, operating with zero dashboard warnings or performance indicators. The vehicle was then parked on my property and turned off completely. Approximately two hours and thirty minutes later, the vehicle spontaneously ignited while stationary and unoccupied. The local fire department responded and successfully extinguished the blaze. Both physical obs... Read more
Fire
Incident date: Jun 12, 2026
We have a video of the incident from our ring camera: [XXX] My daughter pulled our 2022 Bronco Sport out of our driveway onto [XXX] and then made a right turn onto [XXX] After completing the turn, my daughter said the car pulled to the right like the lane assist kicked in and locked and would not allow her to turn the wheel. My daughter does not remember if any warning lights or messages lit up... Read more
Crash
1 injured
Incident date: Jun 12, 2026
We have a video of the incident from our ring camera: [XXX] My daughter pulled our 2022 Bronco Sport out of our driveway onto [XXX] and then made a right turn onto [XXX] After completing the turn, my daughter said the car pulled to the right like the lane assist kicked in and locked and would not allow her to turn the wheel. My daughter does not remember if any warning lights or messages lit up... Read more
Crash
1 injured
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
Jun 23, 2026
Incident date: Jun 22, 2026
I took my 2021 KIA K5 to the dealership in March of 2025 for an oil change. While I was there, a diagnostic test was conducted to determine if my vehicle was affected by a damaged check valve. Therefore, the car could have caught on fire while it was being driven. I was given a rental car while my vehicle was supposed to be fixed. KIA deemed my 2021 K5 to be a hazard to the road. In June of 2025,... Read more
FORD
BRONCO SPORT
(2022) - LANE DEPARTURE: WARNING
Jun 23, 2026
Incident date: Jun 22, 2026
Collision Mitigation, Automatic Cruise Control, and Lane Keep Assist features disabled. Safety equipment failure.
FORD
BRONCO SPORT
(2022) - LANE DEPARTURE: ASSIST
Jun 23, 2026
Incident date: Jun 22, 2026
Collision Mitigation, Automatic Cruise Control, and Lane Keep Assist features disabled. Safety equipment failure.
Incident date: Jun 1, 2026
The transmission went into limp mode one day after coming to a stop. When I safely got home, I turned the car off. Upon restarting, the issue was gone, but this has now happened several times. Each time, putting the car into park, shutting it off, and restarting it "resets" whatever was going on. Eventually the CE light came on, got the code, and it came back as P0873. The CE light was off after o... Read more
Incident date: Jun 18, 2026
At159,000 main console air bag light came on and won't turn off.
Incident date: May 31, 2026
Brakes , and vacuum booster, speed control I experienced a sudden acceleration phenomenon and reached speeds of 100+ mph I manipulated the brakes and the gas in order to safe my life I eventually got my speeds down but it was too late I was ejected from the vehicle and nearly died my brakes scrubbed and I pressed my brakes as hard as I could and my car continued to acceleration. The police has t... Read more
Crash
1 injured
Incident date: Jun 1, 2026
Odometer Fraud. The contact purchased a 2011 Chevrolet Equinox. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 119,000, and at the time of a Carfax report check, it was discovered that the mileage was 175,000.
Incident date: Jul 15, 2025
I own a 2018 Honda Accord equipped with the 1.5L turbocharged engine. At approximately 53,666 miles, the vehicle developed a rough idle, engine shaking during startup, intermittent check engine light, and a cylinder 1 misfire code (P0301). I took the vehicle to a Honda dealership for diagnosis. The dealership confirmed coolant intrusion into cylinder #1 after performing a cooling system pressure ... Read more
Incident date: May 21, 2026
The contact owns a 2025 Honda HR-V. The contact stated that after entering the vehicle, the vehicle failed to start, and the doors failed to lock. The vehicle was towed to the local dealer, who diagnosed the vehicle with battery failure. The battery was replaced, but moments later, after leaving the dealer, the TPMS warning light illuminated. The vehicle was driven back to the dealer, and a softwa... Read more
Incident date: Jun 23, 2026
The contact owns a 2022 GMC Terrain. The contact stated that while his wife was driving 35 MPH, the contact received an email and text from OnStar with DTC: P129F, and the message to not drive the vehicle was displayed. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel pump power control module had failed.... Read more
Incident date: Jun 23, 2026
When backing into my parking spot the front driver side tire blew at the side wall. Then a few weeks late the Rear driver side tire started to bubble at the same spot and was showing signs that it was getting ready to blow. The first one was immediately replaced under Kumho's warranty and then the second one was replaced on my dime. I feel that the other 2 tires could blow at anytime as the car on... Read more
Incident date: Jun 23, 2026
When backing into my parking spot the front driver side tire blew at the side wall. Then a few weeks late the Rear driver side tire started to bubble at the same spot and was showing signs that it was getting ready to blow. The first one was immediately replaced under Kumho's warranty and then the second one was replaced on my dime. I feel that the other 2 tires could blow at anytime as the car on... Read more
FORD
EXPEDITION
(2017) - SUSPENSION
Jun 23, 2026
Incident date: Feb 7, 2026
Brake caliphers went bad 2 days after I purchased, now a heavy humming sound that I literally feel vibration in my seat, loud weird noise when making sharp turns, turning the wheel while in park grinding noise, loud rumbling when air conditioner is on, jerking forward when press on gas. This car is horrible
FORD
EXPEDITION
(2017) - STEERING
Jun 23, 2026
Incident date: Feb 7, 2026
While shift gear into drive the gear came loose. And then when attempting to shift gear into park shift wouldnt go into park.
Incident date: Jun 17, 2026
I was just driving and I lost power steering, it was incredibly difficult to steer and it was Heavy Steering, and warnings appeared on the dash.
Incident date: Jan 1, 2025
The electronic brake control module, break retainer, brake master cylinder and brake valve all failed. I was driving to lunch and coming down a hill when multiple warning lights turned on as I pressed the brakes. I had almost no braking power as I approached a stop sign that lets you enter a highway almost causing me to drive through the stop sign and into cross traffic. I had enough bearings to d... Read more
Incident date: Sep 8, 2025
The contact’s wife owned a 2022 Tesla Y. The contact stated that while the vehicle was parked, his wife shifted the gear shifter into drive(D), and the vehicle independently accelerated. The Autonomous feature was not engaged. The brake pedal was depressed; however, the vehicle failed to respond as needed, and the front center of the vehicle crashed into a pile of cinder blocks, drove through a ... Read more
Crash
1 injured
Incident date: Sep 8, 2025
The contact’s wife owned a 2022 Tesla Y. The contact stated that while the vehicle was parked, his wife shifted the gear shifter into drive(D), and the vehicle independently accelerated. The Autonomous feature was not engaged. The brake pedal was depressed; however, the vehicle failed to respond as needed, and the front center of the vehicle crashed into a pile of cinder blocks, drove through a ... Read more
Crash
1 injured
Incident date: Sep 8, 2025
The contact’s wife owned a 2022 Tesla Y. The contact stated that while the vehicle was parked, his wife shifted the gear shifter into drive(D), and the vehicle independently accelerated. The Autonomous feature was not engaged. The brake pedal was depressed; however, the vehicle failed to respond as needed, and the front center of the vehicle crashed into a pile of cinder blocks, drove through a ... Read more
Crash
1 injured
Incident date: Apr 19, 2026
I have had two delaminations of my tires, one in August 2023, and one just this week - June 2026. Pictures are attached. Both tires had more than 50% tread left, and the tread was delaminating from the sidewall. MICHELIN PILOT SPORT 4S Max Performance Summer Tires in 285/40ZR22
Incident date: Apr 1, 2026
Automatic Emergency Braking system engaged when the vehicle was parked on an incline. Unable to release automatic emergency brake when vehicle was started with key. Ignition light warning — RED — symbol — brake failure. Required a tow to Audi dealership. Audi dealership in two states failed to use OMB II reader to scan codes at the time of emergency visit. Vehicle was released to owner ... Read more
Incident date: May 28, 2026
The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rearview camera displayed a black image, with the message "Camera Not Available" displayed. The contact stated that the failure was intermittent but had progr... Read more
FORD
F-150 HYBRID
(2023) - UNKNOWN OR OTHER
Jun 23, 2026
Incident date: Jun 13, 2026
My infotainment system is not working properly. It switches between screens, radio stations, etc., and sometimes turns off. It is very dangerous when I am driving using my map and the map either moves, stops working, or switches to a different screen. I have had to pull over in the middle of nowhere while traveling because the map quit working properly. It also cuts me off in the middle of phone c... Read more
FORD
F-150 HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Jun 23, 2026
Incident date: Jun 13, 2026
Vehicle stalled while driving on a busy road creating a very dangerous situation. Could not put it in neutral to push it out of the road; it was partially in the road for over an hour. Had to have it towed to replace the fuel pump and fuel pump control unit. Found two recalls after the incident and was told by Cadillac that my VIN was excluded. 1. Fuel Pump Assembly Recall (N202314760 / NHTSA Camp... Read more
Incident date: Jun 23, 2025
I am writing to formally raise a serious concern regarding the functionality of Tesla’s Full Self-Driving (FSD) system. On May 11th, while the vehicle was operating under FSD, I experienced an unexpected disengagement of the system, which then reengaged on its own without any input from me. This erratic behavior caused the vehicle to hit the garage door and resulted in a crash.
Crash