Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: May 20, 2026
While driving my 2024 Toyota Grand Highlander Hybrid AWD at highway speed with only 16,755 miles on the vehicle, multiple warning messages suddenly appeared, including warnings related to the engine, hybrid system, AWD system, and other vehicle functions. The vehicle instructed me to pull over immediately and significantly reduced power output, making it difficult to maintain highway speed and saf... Read more
Incident date: May 1, 2025
I am having trouble with a sticky steering. The dealer told me that the part I need was recalled on other 2018 Honda CRV‘s, but mine was not under the recall. He said I need the steering rack replaced. He also said that there are a lot of others having the same problem and yet there has been no for the recalls. My gearbox is the same as the ones that were recalled but mine wasn’t recalled. The... Read more
Incident date: Mar 23, 2026
Component: Honda Collision Mitigation Braking System (CMBS/AEB). Vehicle is in GEICO insurance claim process, not yet released. EDR data has not been extracted and is available for inspection if preserved before the vehicle changes hands. Safety risk: Two failure modes. (1) False AEB activations occurred multiple times — while driving at ~20 mph and while reversing at low speed, with no obstacl... Read more
Crash
Incident date: Mar 23, 2026
Component: Honda Collision Mitigation Braking System (CMBS/AEB). Vehicle is in GEICO insurance claim process, not yet released. EDR data has not been extracted and is available for inspection if preserved before the vehicle changes hands. Safety risk: Two failure modes. (1) False AEB activations occurred multiple times — while driving at ~20 mph and while reversing at low speed, with no obstacl... Read more
Crash
Incident date: Mar 23, 2026
Component: Honda Collision Mitigation Braking System (CMBS/AEB). Vehicle is in GEICO insurance claim process, not yet released. EDR data has not been extracted and is available for inspection if preserved before the vehicle changes hands. Safety risk: Two failure modes. (1) False AEB activations occurred multiple times — while driving at ~20 mph and while reversing at low speed, with no obstacl... Read more
Crash
Incident date: Jan 5, 2026
When I came to a stop at a traffic light, the car shut off as expected. However, when I took my foot off the brake the car did not start up. I had to manually start the car. This happened 3 times earlier so I had the car in to Curtis Ryan Honda for service one week prior and they claimed the battery was defective and put a new one in. However, even after the new battery, it did it again yesterday.... Read more
Incident date: Jun 1, 2025
The contact owns a 2023 Hyundai Tucson. The contact stated that the panoramic sunroof exploded while driving at approximately 40-50 MPH. The rear section of the sunroof glass had shattered into several pieces without impact. The contact closed the shade, and the glass fell inward. There was glass inside the shade and the roof. There were no injuries. There was an abnormally loud sound like a handg... Read more
Incident date: May 25, 2026
My driver side window has not been working for almost 3 years now. I have taken it to 4 mechanics and they fix it but only last a couple days. They have all say they can’t really do anything about it since they need an original piece. My AC is another issue I have that I have tried fixing 3 times now. The same issue happens they fix it and it last about a week or so. The longest it has lasted wa... Read more
Incident date: Jun 8, 2026
When dropping off rear-seat passengers, the seat belt alarm continues to sound loudly for an extended period after passengers unbuckle and exit the vehicle. This behavior persists even after the door has been opened and closed. In contrast, the front passenger seat does not behave this way, and in my previous vehicle—a 2023 Honda Pilot Touring—the rear seat alert would disengage promptly once ... Read more
Incident date: Mar 24, 2026
The check engine light came on while the vehicle was being driven during a vacation. This happened after the vehicle had a maintenance-required tune-up performed by the dealership on May 19, 2026. The vehicle was not having performance issues at the time, but I did not want to drive home with the check engine light on. The very next business day, I took the vehicle to the dealership for inspectio... Read more
FORD
EXPEDITION
(2019) - STEERING
Jun 25, 2026
Incident date: Jul 15, 2025
Unintended violent steering intervention at highway speeds causing an immediate safety hazard. Almost caused a fatality pulling the car off the highway nearly hitting light posts and highway sign.
Incident date: Mar 22, 2026
See attached document for complaint.
Incident date: May 31, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal became inoperable while depressed. Several unknown warning lights were illuminated on the instrument panel. The vehicle was shifted into park, however, the vehicle failed to turn off. The vehicle was pulled over to the side of the road. The ignition coil was disconnected, the... Read more
Incident date: May 31, 2026
I was driving home at 4am on I-95 with my children in the car. My car has had a history of "juttering" and making a vibrational noise, but on the way home there was an issue with acceleration when using the gas pedal, and slow to gain speed. There were times when the gas pedal didn't respond to my foot depression at all, and did not accelerate. When I was almost home, many lights came on my das... Read more
Incident date: May 31, 2026
I was driving home at 4am on I-95 with my children in the car. My car has had a history of "juttering" and making a vibrational noise, but on the way home there was an issue with acceleration when using the gas pedal, and slow to gain speed. There were times when the gas pedal didn't respond to my foot depression at all, and did not accelerate. When I was almost home, many lights came on my das... Read more
Incident date: Apr 15, 2026
The contact owns a 2020 Buick Encore. The contact stated that while driving at an undisclosed speed, the brake pedal and accelerator pedal became extremely hot to the touch. The contact became aware that the silver heat shield was missing. Additionally, the contact stated that there was electrical activity or electricity coming from the area. No warning lights were illuminated. The vehicle was tak... Read more
Incident date: Jun 18, 2026
I was involved a car accident with two other co-workers (USDA-NRCS) on the job in our government issued F-150 by Ford. As were sitting still waiting to make a left turn, we were rear-ended by a 1990 Dodge van on 5/31/2023. During the impact my headrest deployed which led to me having three surgeries( ACDF procedure on C3-C5, right shoulder surgery, deviated septum) surgery and having to put in my ... Read more
Crash
2 injured
Incident date: Apr 28, 2026
I was driving north on [XXX] when I felt a slight pull to the right. I figured it was my lane assist even though I was in my lane. Seconds later it felt like if someone was in my passenger seat and just yanked my steering wheel to the right hitting the guardrail. My whole tire and the assembly was off but everything was still intact to the tire. The tie rods, axle, ball joints, the whole assembly.... Read more
Crash
1 injured
Incident date: Apr 28, 2026
I was driving north on [XXX] when I felt a slight pull to the right. I figured it was my lane assist even though I was in my lane. Seconds later it felt like if someone was in my passenger seat and just yanked my steering wheel to the right hitting the guardrail. My whole tire and the assembly was off but everything was still intact to the tire. The tie rods, axle, ball joints, the whole assembly.... Read more
Crash
1 injured
Incident date: May 31, 2023
I was driving north on [XXX] when I felt a slight pull to the right. I figured it was my lane assist even though I was in my lane. Seconds later it felt like if someone was in my passenger seat and just yanked my steering wheel to the right hitting the guardrail. My whole tire and the assembly was off but everything was still intact to the tire. The tie rods, axle, ball joints, the whole assembly.... Read more
Crash
1 injured
Incident date: May 31, 2023
WHILE DRIVING BETWEEN 50 AND 60 MPH, THE CAR SEEMS TO BE SWAYING LEFT AND RIGHT
Incident date: Jun 18, 2026
For an unknown reason when driving on the highway in heavy traffic the engine started to shake violently causing us to immediately pull over and when we opened the hood the engine was shaking violently. This was a dangerous situation because during this time the engine was not very responsive to input. No warning lights came on at all.
Incident date: Jun 18, 2026
Odometer Fraud. The contact purchased a 2015 Honda Odyssey. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 150,000. After reviewing a Carfax report, it was discovered that the mileage was 154,000.
Incident date: Jun 18, 2026
Backup camera became inoperable after a car wash and water leaked into the electrical components. This is already a current issue and many models have been recalled, but my year, 2019 has not been included. I can no longer view anything while backing up the video and the dash continues to flash Camera System Default. Please consider adding 2019 Evoques to the existing recall.
Incident date: Jun 23, 2026
: "Vehicle is currently grounded at Rowe Hyundai Westbrook in Westbrook, Maine. Dealer confirms HECU has an active electrical short matching Recall 205 (Campaign 21V303000) but refuses to replace the safety defect because it lacks an external fluid leak. The vehicle is unsafe to drive due to fire risk and brake hazard, and the manufacturer's agent is refusing the federal remedy."
Incident date: Jul 23, 2025
Carplay turning off during heavy travel (getting lost), going 5 minutes down the road, anytime. but phone is still connected so gps will not work properly. Screen Glitches. Heavy/thick random speaker bass noise while on phone calls and even no music. Phone trying to connect to previous forgotten phones while driving.
Incident date: Jun 11, 2026
The contact owns a 2018 Volvo XC60. The contact stated that after starting the vehicle, while driving at a slow speed, the brake pedal was depressed while approaching a speed pump and the vehicle unintendedly accelerated and drove at a high rate of speed before crashing into a fence. The contact stated that the vehicle had exceeded 40 MPH. During the crash, the front end of the vehicle was damaged... Read more
Crash
Incident date: Feb 2, 2026
My check engine light has been on for a few months, I called Sioux Falls Ford to ask about it and they told me it's a minimum $200 out of pocket to even look at it. I asked what would happen if the check engine alert had to do with the active recall that is almost a year old that Ford has made no progress to fix, and they said I could file for reimbursement if they deemed the engine warning had to... Read more
Incident date: May 15, 2026
Air bag code and light on dash code B0085-00 . Code is set when the key is in on position and the door is opened. Left front side impact sensor. I am a master technician and determined wiring problem between the driver door and cab . Performed search on line common problem. This is a safety issue and should be addressed. Thank you
Incident date: Jun 17, 2026
The contact owns a 2026 Kia Carnival. The contact stated that while driving at an undisclosed speed, while avoiding another vehicle that almost crashed into the vehicle, the contact attempted to turn the steering wheel, and the vehicle became difficult to maneuver, and the front passenger side of the vehicle crashed into a guard rail and the front bumper detached. No warning lights were illuminate... Read more
Crash
3 injured
Incident date: Sep 2, 2025
I took my car in for an oil change into the dealership on 5/22. I was told that the timing belt would need to be replaced once I hit 100K miles. Two weeks later, I noticed my car rattling, I scheduled an appointment for Monday (the earliest I could get it into the dealer), on Saturday, the car wouldn't accelerate past 64mph, as I was getting on the highway, I pressed the gas and got it to 70mph. T... Read more
Incident date: Jun 22, 2026
The check engine light came on right after my warranty expired two winters ago but then went off. Since then I randomly comes on and goes off. I decided to buy a diagnostic kit and see that it is faulting on the evac system with 6 error codes. I know this is a known issue with my make and model but Honda has yet to issue a recall.
Incident date: Jun 22, 2026
Hood and roof of Suburban has discolored and lost its shine coat. The door and panels are fine
Incident date: Jun 24, 2026
Ram (Stellantis) has had a antilock brake recall going for more than 2 years. No parts are available. The recall documentation on this website says that braking could fail causing an accident. My truck is included in the recall. The dealer and Ram say it is ok to drive. The dashboard board lights are constantly going off. What do I do? I need the truck to pull heavy loads. Is it safe? W... Read more
Incident date: Jun 25, 2026
There was an intersection, I hit a car head on and no airbags went off
Crash
1 injured
FORD
EXPEDITION
(2019) - VISIBILITY/WIPER
Jun 25, 2026
Incident date: Jun 20, 2026
Driver's side visor fails to stay in place in the ceiling when moving it from front windshield to door window, then after several movements, will fall out of place in the roof into the driver's view without warning obstructing view while driving or startling the driver which could cause an accident. The visor has been replaced once, from the same issue and is now having the same issue again. The v... Read more
Incident date: Apr 17, 2026
The contact owns a 2021 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 26V363000 (Steering); however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a... Read more
Incident date: Jun 10, 2026
I belive the manual of the Graco Extend2fit 3-in-1 Trueshield and possibly other Extend2fit models is in need of revision-specifically in the section that instructs how to measure for one inch of appropriate head clearance within the shell. I will attach two photos. One photo is a graphic from the manual, the other is a photo of my carseat, on which I drew two lines, one blue and one red. The grap... Read more
Incident date: Sep 20, 2024
For the past 6 months the vehicle shows warnings regarding lane keeping assistance problems, cruise problems, braking problems,. The warning can show up in the middle of driving, or right at start. Sometimes they go away while driving.
Incident date: Dec 22, 2023
The rear wheel which is Lexus OEM busted and lost air when driving on the highway at highway speed on June 23, 2026. This caused an immediate hazard and a dangerous loss of vehicle control. Fortunately, I was able to safely pull over, but this failure put my life and the lives of others at serious risk. The mileage is about 45,396. The vehicle was purchased from Freeport Lexus as a pre-owned on ... Read more
FORD
MUSTANG MACH E
(2023) - UNKNOWN OR OTHER
Jun 25, 2026
Incident date: May 15, 2026
While our 2013 Honda CR‑V was still drivable, we began experiencing a brief but loud rattle or grinding noise at cold start, especially after the vehicle had been sitting. Several years ago the dealer replaced the Variable Timing Control (VTC) actuator because of this cold‑start rattle. After a period without noise, the cold‑start rattle returned and became frequent, along with concerns abou... Read more
FORD
MUSTANG MACH E
(2023) - POWER TRAIN
Jun 25, 2026
Incident date: May 15, 2026
While our 2013 Honda CR‑V was still drivable, we began experiencing a brief but loud rattle or grinding noise at cold start, especially after the vehicle had been sitting. Several years ago the dealer replaced the Variable Timing Control (VTC) actuator because of this cold‑start rattle. After a period without noise, the cold‑start rattle returned and became frequent, along with concerns abou... Read more
FORD
MUSTANG MACH E
(2023) - ENGINE
Jun 25, 2026
Incident date: May 15, 2026
While our 2013 Honda CR‑V was still drivable, we began experiencing a brief but loud rattle or grinding noise at cold start, especially after the vehicle had been sitting. Several years ago the dealer replaced the Variable Timing Control (VTC) actuator because of this cold‑start rattle. After a period without noise, the cold‑start rattle returned and became frequent, along with concerns abou... Read more
Incident date: Jun 10, 2026
The vehicle has suffered a catastrophic, intermittent low-voltage network crash caused by a failing Body Control Module (BCM), resulting in multiple dangerous safety-critical failure modes. On a previous occasion, the vehicle woke up with severe network faults and automatically forced itself into Neutral. When the driver stepped out to get the child and shut the door, the system crashed entirely a... Read more
Incident date: Jun 24, 2026
Rear camera is not functioning. It does not pop up on the screen and says camera system fault, contact dealership.
Incident date: Jun 24, 2026
My Nissan rogue is experiencing issues with the throttle body leading it to mal function lights warning see owner manual at 27k miles which also the air mass flow sensor code is coming on P101 at very low mileage. In which those parts are suppose to last for years more mileage I’m concerned for the safety of this vehicle as it’s being very costly and defective and the issues are appearing same... Read more
Incident date: Jun 24, 2026
My Nissan rogue is experiencing issues with the throttle body leading it to mal function lights warning see owner manual at 27k miles which also the air mass flow sensor code is coming on P101 at very low mileage. In which those parts are suppose to last for years more mileage I’m concerned for the safety of this vehicle as it’s being very costly and defective and the issues are appearing same... Read more
Incident date: Jun 24, 2026
Vehicle: 2024 Acura Integra Affected Component: Steering Gearbox Assembly / Electric Power Steering (EPS) Related Recall: NHTSA Campaign Number 24V-744 / Acura TSB 24-054 Description of Incident: My vehicle is actively experiencing the dangerous "sticky," heavy, and "notchy" steering defect outlined in NHTSA Campaign 24V-744, which causes a sudden increase in steering effort at highway speeds. Th... Read more
Incident date: Jun 19, 2026
PCS system has failed. This causes the vehicle to be unable to charge and can lead to loss of power if unable to get to a supercharger before the battery is depleted. It can now only be charged at full Tesla superchargers and not at other brands, hotel chargers, or home AC chargers. The vehicle did notify me of the PCS failure and recommended using a supercharger. Tesla proactively updated my acco... Read more
Incident date: Jun 19, 2026
Infotainment system flickers/goes blank even after being repaired at Ford Service center. Back up camera unavailable and anything controlled by touchscreen does not work