Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 384,293 complaints for FORD

Incident date: Jun 30, 2025

Known issue of arabic language reset on engine start with this make/model infotainment system. (TSB 23-NA-118 / 23-NA-042). Causes language and user errors upon startup and causes the rear backup camera to not engage properly every time, creating a safety issue when reversing. With the user’s language not saving, it creates a safety issue because the warnings are in a language that the user cann... Read more

Incident date: Jun 30, 2025

The contact owns a 2026 Toyota Corolla Cross. The contact received notification of NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The cont... Read more

Incident date: Jun 10, 2026

The contact owns a 2018 Lincoln Navigator. The contact stated that while driving at 70 MPH, the transmission seized, and the vehicle failed to accelerate. The contact stated that several unknown warning lights were illuminated during the failure. Additionally, the brake warning light was illuminated, and the message “Loss of Power” was displayed. The failure was a recurring failure. The contac... Read more

Incident date: Sep 1, 2025

I purchased a 2014 Toyota Prius V in 2013, and it currently has 120,000 miles on it. Last month, the engine light came on, so I took it to a dealership. They diagnosed the issue and provided the codes P0302 and P0304. After consulting multiple shops, all confirmed that coolant is leaking into the engine, which means I either need to repair the head gasket or replace the engine entirely. The quotes... Read more

Incident date: May 8, 2026

Transmission slipping and was looked over by a professional. There was debris found inside that continually causes damage. Has made vehicle randomly jolt and slow to come up to speed causing danger on the road. No warning lights came up.

Incident date: May 8, 2026

Vehicle has 75,000 original miles. At around 73,000 miles, I began to hear a whining noise from the engine bay while accelerating at highway speeds. I took the car into the dealership where they confirmed the transmission has failed and needs to be replaced. All routine maintenance has been done on schedule and is on record with the dealership since original vehicle deployment. This vehicle ha... Read more

Incident date: May 8, 2026

There are several issue with the 2024 Mercedes EQS. I had the car have a full system failure and stop in the middle of the road with no warning. It could not even be towed. Apparently coolant was leaking without any warning. This caused a complete system failure- car wouldn't power on, couldn't be towed, couldn't be pushed to a safe location- nothing. The next most concerning issue is car automa... Read more

Incident date: May 6, 2026

Continuously when I am driving the vehicle, it will randomly loose acceleration and come to an almost complete stop when driving, including on major interstates.

Incident date: Apr 18, 2026

The contact owns a 2021 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline) and 26V104000 (Electrical System, Exterior Lighting); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more

Incident date: Mar 30, 2026

I am the owner of a 2021 Jeep Cherokee that is subject to NHTSA Recall 26V-290 (FCA Recall 40D) for a defective Power Transfer Unit (PTU). The recall notice states that the PTU may fail internally, causing an unexpected and unrecoverable loss of drive power at any speed or allowing the vehicle to roll while in PARK without warning. The notice also states that these conditions can result in a vehic... Read more

Incident date: Jun 28, 2026

The brake lines on my car failed. I had to use the parking brake to get the car to stop. Typically, a brake failure leaves you with partial braking power, however, I had no brakes whatsoever. Upon inspection, it appears that all the brake lines failed in the same area, where the brakes are over the gas tank. For them all to fail at the same time in an area that is not accessible seems like the thi... Read more

Incident date: Jun 28, 2026

I am submitting this complaint regarding the failure of the 10R80 automatic transmission in my 2017 Ford F-150. My truck developed progressively worsening transmission problems that were ultimately diagnosed as a failed CDF drum, requiring a complete transmission replacement at a cost exceeding $9,000. Before the transmission failed, the vehicle exhibited harsh shifting, delayed gear engagement, ... Read more

Incident date: May 7, 2026

See attached document for complaint.

Incident date: Jun 30, 2026

The contact owns a 2025 Volkswagen Tiguan. The contact stated that while driving 70 MPH, the vehicle in front of the vehicle took the exit and the vehicle suddenly stopped without a vehicle or object in front of the vehicle. The BRAKE warning light was displayed with an audible alert sounding. The contact stated that the camera software was updated; however, the failure persisted. The dealer was u... Read more

Incident date: Jun 30, 2026

The engine's Dynamic Fuel Management (DFM) lifter failed and damaged the camshaft at around 70,700 miles. The broken components are available for inspection upon request. This failure put occupants at risk because the vehicle suddenly lost power, began shaking violently, and could not accelerate safely in traffic. This unexpected loss of propulsion created an immediate collision hazard. The proble... Read more

Incident date: Jun 30, 2026

Incident date: Jun 19, 2026

Incident date: May 20, 2026

The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 25-35 MPH on the highway, the engine and oil check warning light was illuminated. The Kia App alerted the driver to check the engine when convenient. The accelerator pedal was depressed, but the vehicle failed to accelerate as needed. There was a loud knocking sound coming from the vehicle. The vehicle was ta... Read more

Incident date: Mar 31, 2026

Driving on I-69 in the right lane 18 miles south of Bloomington In. with our 2025 Honda CRV Hybrid Sport Touring in adapative cruise at 77 on a straight dry road the driver front tire blew out with 14 holes on the outside sidewall. There was a car passing me on the left and when it blew out it pulled me towards it as he moved left to avoid hitting, I turnrd off adaptive cruise immediately and slow... Read more

Incident date: Jun 28, 2026

See attached document for complaint.

Incident date: Jun 19, 2026

Vehicle: 2006 Dodge Durango VIN: [XXX] Issue Type: Fuel System / Safety Hazard Description: During refueling, the vehicle repeatedly shuts the pump off and then sprays gasoline back out of the filler neck, creating a fire and injury hazard. This is a known defect covered under Dodge Customer Satisfaction Notification X39, which extends warranty coverage for the inlet check valve / ORVR failure on... Read more

Incident date: Jun 2, 2026

The contact owns a 2016 Ford F-150. The contact stated that while driving approximately 55-60 MPH, the park, neutral, and drive lights started to cycle and flash. The transmission unexpectedly downshifted to first gear with the check engine warning light illuminated, and the vehicle stalled. The local dealer was contacted about NHTSA Campaign Number: 26V237000 (Power Train); and confirmed that par... Read more

Incident date: Jun 10, 2026

The contact owns a 2017 Hyundai Santa Fe. The contact stated that after an unknown Emission recall was performed on the vehicle, the vehicle started sputtering at start-up and then while driving. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure after the Emission recall repair. The contact was informed that the manu... Read more

Incident date: Jun 10, 2026

The contact owns a 2022 Chevrolet Blazer. The contact stated that the coolant was leaking from the radiator. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the radiator needed to be replaced. The contact was informed that the dealer was replacing a lot of radiators for similar failures. The vehicle was not repaired. T... Read more

Incident date: Jun 30, 2026

With people in the backseat, the seats decided to fold out of nowhere from the previous recall where the seat released buttons on the second row get stuck. Even though it’s very clear that these buttons need to be replaced and I took it to a Ford dealership they said that they were fine even though the buttons literally are stuck in no matter what and ever so slightly touching them causes the se... Read more

Incident date: Jun 1, 2026

Transmission bearing is going out. I hear a whine noise while driving. And took it to a Transmission shop and was told the Transmission bearing goes out alot on these types vehicle. And i just bought this car used 1 month ago.

Incident date: Mar 12, 2026

Hesitation when shifting gears. Rough or jerky gear changes.

Incident date: Mar 12, 2026

Every light on my dash appears, replaced spark plugs , battery etc lights still on.. I’ve seen too many cars with the same issue and we’re being told the same thing

Incident date: Jun 29, 2026

After performing the 68c recall vehicle no longer drives the way it was designed. When in hybrid mode pushing the accelerator to the floor results in a 2-6 second delay waiting for the gas motor to kick in and then it slams the power into the car. This car is extremely unsafe and impossible to merge into the highway correctly now. Car does not show any warnings and dealer claims this is normal op... Read more

Incident date: Mar 2, 2026

Incident date: Jun 30, 2026

Component/system affected: Power train / automatic transmission. Description of safety issue: The transmission has recurring harsh and erratic shifting, most noticeable on the first drive of the day. Symptoms include slipping/flaring, delayed or failed upshifts, sudden harsh gear engagement, unexpected large gear changes, loss of power, and occasional operation as if stuck in 4th gear/limp mode.... Read more

Incident date: Mar 27, 2026

My 2013 Equinox is experiencing the excessive oil loss without warning..this led to transmission..engine..timing failure. The car loses power jerks at slower speeds it sounds horrible and has cost a lot of money for repairs. Still don’t know if it will last much longer. This is a burden on my family as we can’t afford to just go buy another vehicle. I purchased it in 2022 and in 2019 there was... Read more

Incident date: Jun 24, 2026

CORRECTION to NHTSA COMPLAINT #11745968 The Electronic Parking Brake (EPB) did not disengage when the vehicle was placed in gear from P to R to D while/after parked in an incline postion (see DTCs -Bozeman Audi invoice, 6/23/26). The EPB is designed to disengage automatically. There was a dashboard warning light --RED--symbol--brake failure that flashed when the ignition was started. The occ... Read more

Incident date: Jun 24, 2026

Tesla model y is experiencing a front passenger airbag sensor failure (OCS) covered by factory bulletin SB-23-20-002 alongside TMPS and EAEB alerts. Tesla corporate resolutions is refusing to fix these safety system failures with out charging $1400 out-of-pocket, citing warranty expired.

Incident date: Jun 18, 2026

I am the original owner of 2014 Honda CRV , color of the car is Pearl White, NH-603 PX, right after manufacturing guarantee, paint started to peel, top, back door, complete passenger side. Paint is bubbling and peeling off. I see many same issues on Honda CRV on the road. I believe this is a quality issue and if there is a defected paint, it can be other defective parts too. I called Honda deale... Read more

Incident date: Jun 18, 2026

On 6/11/26, around 2:10 pm, when i was slowly pulling over to park on a road side, the car suddenly rushed forward unexpectedly. It was so powerful, at the time I could only hear the panic reactions from the two passengers and sense the imminent collision with the parked bmw in the front of several car length away. Right before the collision i steered the wheel to the right to avoid the bmw and m... Read more

Incident date: Jun 11, 2026

The BMW B58TU oil pump thermoplastic component issue that can cause catastrophic failure to the engine. The the gen 1 oil pump was made from plastic and after issues were discovered, they switched to metal oil pumps. However this known issue is something that BMW has not addressed in the models 2019-2021 that came with the inferior oil pump.

Incident date: Jun 28, 2026

Space does not allow for a complete statement. However, here is a summary. I purchased my 2023 Tahoe on 07/19/23. On 07/27/23, the check engine light came on. Since then, there have been approximately 8-9 instances where the check on. Each time I took the vehicle in for service, however, the check engine light kept coming back on. There have been 2 instances in 2026 where the vehicle would not s... Read more

Incident date: Jun 29, 2026

Crankshaft problem. Loud metallic knocking in engine.

Incident date: Jun 19, 2024

The rear power liftgate on my 2024 Hyundai Santa Fe Hybrid (VIN [XXX]) repeatedly opened and closed on its own, without any command from the key fob, interior button, or any occupant. This occurred over a period of several months. It happened while the vehicle was parked and, more dangerously, while the vehicle was in motion at normal driving speeds. An un-commanded liftgate opening while driving... Read more

Incident date: Jun 29, 2026

While turning the steering wheel, I experience a sticky, resistant feeling that makes it difficult to steer smoothly. The wheel does not turn freely and produces a creaking noise during turns. This occurs regularly and affects my ability to control the vehicle safely. Issue is consistent with known EPS (Electric Power Steering) gearbox problems reported by other 2019 Honda Civic owners

Incident date: Jun 15, 2026

I purchased a Gray Nissan Sentra SR brand new on [XXX] with 27 miles on the odometer. The Nissan dealership was located in California. On [XXX] I saw a bubble, approximately 2" inches in diameter on the outside facing sidewall of the right front tire. At the time I saw the bubble, the car had approximately 9,700 miles on the odometer. The vehicle WAS NOT involved in any accident or DID NOT strik... Read more

Incident date: Apr 26, 2026

The large central infotainment touchscreen (which controls climate control/AC, navigation/maps, audio, backup camera, and all primary vehicle functions) has repeatedly failed by going completely dark/blank without warning on my 2026 GMC Yukon Denali XL purchased new on [XXX]. The screen has gone dark on three separate occasions. First failure occurred prior to [XXX]; vehicle was taken to Champion ... Read more

Incident date: Jun 13, 2026

I purchased my 2020 Honda Odyssey Brand new in California. On 6/27/2026 upon starting the vehicle up in the morning there was a myriad of warning messages that came up on the cluster for the first time out of the blue. The battery was replaced a few months ago with a new one and no MIL lights were illuminated prior to this morning. Now an amber BRAKE SYSTEM tell tail symbol is illuminated on the c... Read more

Incident date: Dec 31, 2023

The lower fuel pump is going out. It is a known issue with the car. I was driving out of town and the car started to stall. My steering has become ruggish while on the trip as well, and steering was complicated during heavy winds. The car has been inspected by dealer and both warning lights have been cleared. But the issues still remain.

Incident date: Jun 15, 2024

The contact owns a 2020 Toyota Corolla. The contact stated that while driving at an undisclosed speed, the clutch failed to operate as intended. The contact stated that the clutch seized, and the RPM increased. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the failure reoccurred. The vehicle was not diagnos... Read more

Incident date: Jun 23, 2026

While driving at highway speeds on the freeway in my 2021 Cadillac CT4-V, the vehicle experienced a sudden, catastrophic loss of propulsion. Without warning, the transmission dropped out of gear as if it were in neutral. I completely lost the ability to accelerate, creating an immediate, life-threatening hazard as I was left stranded and blocking high-speed freeway traffic. Only after the mechanic... Read more

Incident date: Jun 29, 2026

Incident date: Oct 13, 2025

own a 2015 Ford Focus that has experienced repeated transmission-related problems over several years. The symptoms have included harsh shifting, hesitation, failure to shift properly, and at one point the vehicle would not shift into reverse. These transmission issues have caused ongoing concerns about the vehicle's safety and reliability. I have brought the vehicle to Ford dealerships on multiple... Read more

Previous 1 2 3 4 5 ... 76 77 78 ... 7685 7686 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog