Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Mar 1, 2022

They back up camera works when it wants to

Incident date: Jun 10, 2022

My 2024 GMC Sierra Denali Ultimate 1500 experienced a catastrophic powertrain failure that created a serious safety hazard. On XXX, while driving at highway speeds, the truck unexpectedly shifted into neutral, causing an immediate loss of propulsion. During this event, the electrical system was also affected. The battery power dropped, power steering assistance was lost, and due to the electronic ... Read more

Incident date: Jun 7, 2002

The vehicle is experiencing severe engine malfunction due to a documented manufacturing defect: coolant intrusion into the engine cylinders (per Ford Technical Service Bulletin TSB 22-2134). An authorized Ford dealership service department at Shehy Ford, Midlothian, VA, has officially inspected the vehicle and confirmed this specific failure.This defect presents a severe and immediate safety hazar... Read more

Incident date: Jun 7, 2002

The cabin pressure vents, located at the rear of the cab below the rear window on the body frame have failed. The seal on the exterior of the vents has dry rotted. This has caused an extensive amount of water intrusion that is undetectable until it has been present long enough to cause mildew issues. Being that water enters below the vehicle carpet and padding you cannot see it, your first warning... Read more

Incident date: Jun 29, 2026

Lifters (the part that opens and closes engine valves) fail prematurely. There was a loud ticking noises, rough idling. Took to dealership and they advise that yes the lifters are failing and not drivable at this time.

Incident date: May 16, 2026

The vehicle was being driven northbound in the regular (non-HOV) lanes of Route I-95 under the control of Version 12 of FSD software. I believe that the vehicle would have crashed into the lowered gates preventing vehicles from entering the HOV lanes, which operate in only one direction at a time. Beyond the gates, the HOV lanes contained high-speed oncoming traffic. The problems occurred sout... Read more

Incident date: Jun 30, 2026

Our 2005 Ford Freestyle often accelerates or surges forward on its own when applying the brake or parking. It is a very dangerous malfunction that looks to be a wide spread problem for this make and model (based on online reports).

Incident date: Jun 30, 2026

The vehicle unintentionally accelerated while pulling into a parking space. I was depressing the brake to slow down while making the right turn into the space. The engine suddenly revved up (as though you were depressing the gas and brake at the same time) and it accelerated forward (a though you suddenly released the brake while depressing the gas pedal) and the car lept forward, jumping a 3 fo... Read more

Crash

Incident date: Jun 14, 2026

The driver's odometer and vehicle status screen intermittently blacks out, whereby not showing the speed of the vehicle and any driver warnings. It appears that this may a design issue associated to thermal events (i.e., perhaps the screen is overheating when the outdoor temperature rises to 33 C or more). I have taken my vehicle to the BMW dealership in Chandler, Arizona, so they believed repro... Read more

Incident date: Jun 30, 2026

Vehicle shudders especially under 40mph. Dealer advised that the torque converter is bad.

Incident date: Jun 11, 2026

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY... Read more

Incident date: Jun 10, 2026

2025 Ford Maverick XL EcoBoost AWD with 2,000 lb tow package. Vehicle displays an 'Engine Coolant Over Temperature' warning recurrently at idle and upon initial startup when ambient temperature is 84°F or above. The warning has occurred multiple times under these conditions. Most recently, the warning appeared while the vehicle was stationary at 0 MPH immediately before entering a highway, creati... Read more

Incident date: Jun 1, 2026

Odometer Fraud. The contact purchased a 1999 Dodge Ram 2500. The sale was a private sale. The contact stated at the time of purchase the mileage was 260,000. The contact later purchased a CARFAX report which indicated that on September 15, 2021, the odometer reading was 382,443.

Incident date: Jun 27, 2026

While driving low speed between 1-55 mph my car feels like it’s stuttering, jerking or about to shut down.

Incident date: Jun 27, 2026

XXX as my husband, child and myself drove from [XXX] to [XXX] our SUNROOF exploded. We heard a loud boom noise sounded like a balloon exploded. My little one started crying looked around and the sunroof shattered into tiny pieces. I called VW Customer Care according to them the agent she said she didn't see a recall but had heard somewhere that it's common. INFORMATION REDACTED PURSUANT TO THE F... Read more

Incident date: Apr 29, 2026

The sunroof opens and closes without driver input. It initially occurred at startup but now also while driving (safety/security risk) . The sunroof switch has currently been unresponsive since 2025 . The issue is intermittent and has occurred multiple times. I have a pending diagnostic appointment and an open chevrolet customer assistance case. **My 2020 Equinox has approximately 55,000 - 60,000... Read more

Incident date: Apr 29, 2026

Driving home from work on interstate, 2 month old 2026 Buick enclave jolted and shut off completely while going 65mph. Barely pulled over safely to the left side (Oklahoma drivers). Restarted car, check engine light illuminated with messages of reduced engine power (limp mode up to 35mph) while stuck on highway, traction control and esc disabled. Was able to get off highway and limp to nearest GM ... Read more

Incident date: Jun 17, 2026

Incident date: Jun 30, 2026

vehicle has engine maintenance required. took it to a shop and got code p268115 which states there is a recall for the coolant valve bypass for 2022 Camrys, but for some reason my specific VIN number does not constitute as being a recall it is putting the safety of me and family members at harm not knowing if the vehicle will overheat or stop on the side of the road lights came on this morning... Read more

Incident date: Jun 30, 2026

There is oil leaking into the engine. Whole engine needs to be replaced

Incident date: Aug 1, 2024

The contact owns a 2016 GMC Yukon. The contact stated that while the vehicle was at the inspection station for an inspection, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission had seized, and the vehicle failed to move. In addition, the check engine warning light was illuminated. The contact stated that the failure ... Read more

Incident date: Oct 23, 2025

On June 30, 2026, at approximately 8:45 AM, I was driving my 2025 Hyundai Tucson Hybrid on the freeway with cruise control set at 74 mph. While driving, the vehicle displayed a message that cruise control had been disabled. As the vehicle began slowing down, I pressed the accelerator pedal, but the gas pedal did not respond. I had to carefully move over to the right as the vehicle continued slow... Read more

Incident date: Jun 2, 2026

The contact owns a 2016 Honda Pilot. The contact stated that while the vehicle was parked, the battery became drained. No warning lights were illuminated. The dealer was contacted, and the vehicle was taken to be diagnosed. The dealer determined that the spool valve was leaking on the alternator, and damaged the alternator and the spool valve. The vehicle was not repaired. The manufacturer was not... Read more

Incident date: May 29, 2026

2 of 3 Chevy Impala ac compressor has gone out. Auto part supplier confirmed I need the Design 2 compressor connector tab on the right. So far no supplier has it available. Compressor needs to be recalled

Incident date: Jul 7, 2025

2021 Camry with 29,000 miles panoramic roof is stuck in the vent position. Took it to two different automotive shops and was told they could not close the vent. The concern was too much pressure on the glass could cause it to shatter if they forced it to close. The recommended repair was to replace the entire sunroof assembly. A private auto garage quoted almost $15,000 to repair. Toyota conf... Read more

Incident date: Jun 20, 2026

My car seized while I was driving. It started fine and I drove about 10 min down the road and all of a sudden it seized. My car was towed to dealership. OnStar sent me a code p129f fuel pump. I was driving on the road and it seized. Could have caused a bad accident. Cars had to go around me. Yes the problem was “fixed” today 6/30. No prior error messages after is seized my battery light came o... Read more

Incident date: Apr 6, 2026

Yesterday evening, my wife and I had friends over to our house, and we were excited to show them our new Tesla. We offered to take them on a short drive around town using the Full Self-Driving (Supervised) feature. At approximately 8:00 PM, we entered the address of our local Sam's Club as the destination. As the vehicle approached Sam's Club, it entered the parking lot through the gas station en... Read more

Incident date: Apr 6, 2026

The contact owns a 2018 Mercedes-Benz S560 4MATIC. The contact stated that the vehicle had experienced failures associated with NHTSA Campaign Number: 26V216000 (Power Train). The vehicle was taken to a dealer, and the contact was informed that the part to do the recall repair was not yet available. The contact was informed that once the parts for the recall repair were available, vehicle owners w... Read more

Incident date: Apr 6, 2026

I bought the vehicle used with 40,000 miles it’s has 100,856 now the engine shot off while I was driving and brought it to the GMC dealer that GM instructed me to the dealer had me pay 284.95 for inspection and then try to charge me 1284.95 for a complete tar down of the engine because of misfiring and ESC error codes.

Incident date: Jun 11, 2026

The contact owned a 2020 Mazda CX-9. The contact stated that while driving approximately 60 MPH, a second vehicle crashed head-on into the front of the vehicle. During the head-on crash, no air bags inside the vehicle deployed. The contact sustained a concussion and right eye injury and later received medical attention. A Police report was filed at the scene. The vehicle was destroyed and towed to... Read more

Crash 1 injured

Incident date: Jun 11, 2026

The contact owns a 2021 Hyundai Sonata. The contact stated that while driving 10 MPH and attempting to make a right turn, the brakes independently activated. Neither the dealer nor an independent mechanic was contacted. The check engine warning light was illuminated. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer and an independent mechan... Read more

Incident date: Apr 1, 2026

My Toas since purchase, will lose its safety features for an indefinite amount of time. It will come back and go away. I have photo documentation of this. It will also at random times apply the brakes because it thinks I'm going to collide with something when nothing is there. This vehicle is faulty

Incident date: Jun 19, 2026

Incident date: May 1, 2025

Honda pilot would not restart after auto ideal engine stop. This issue caused all the warnings lights to come on with blinking engine light! Honda dealer was not able to resolve the issue and ended up paying $1500 even though it was a part of their service bulletin 23-009.

Incident date: May 1, 2025

Had no warning messages or alerts. The Instrument Cluster Display Screen went black. We have no way of knowing the amount of gas, speed, mileage, tire pressure or any other alerts. I believe this to be a safety issue. Have replaced both the main and auxiliary battery. There are many 2020 Jeep Wranglers that are recalled for this very issue. Wondering why mine is not.

Incident date: Jul 2, 2025

The forward facing camera that controls the ADAS system has failed leaving all of the ADAS system disabled while we drive. This all came after a certified windshield replacement by Safelite where they reinstalled it and calibrated it (according to them) but failed after their short warranty period. Unfortunately simply replacing the part is not an option as it requires calibration and special to... Read more

Incident date: Jun 1, 2026

Incident date: May 15, 2023

On two separate occasions this vehicle has died when stopped at a traffic light. First time was in February and the second was in June, both times were in 2026. Both times had to push the off button and do a restart.

Incident date: May 14, 2026

Engine shut off at 60mph on mountain road. No warning, noise or other indications. Warning appeared once engine shut down; instructed to stop and restart vehicle. All temps and pressures were in normal operating range at time of shut down. wrestled vehicle to a stop, towed home (midnight) and then towed to dealership next morning. Safety at risk with vehicle shutdown at 60mph, fortunately no traf... Read more

Incident date: Jun 30, 2026

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving, the vehicle failed to exceed 6 MPH. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and it was determined that the ABS module needed to be replaced. The dealer had retrieved DTC: P2074. The vehicle was repaired, but the failure reoccurred. While... Read more

Incident date: Jun 19, 2026

The radio is uncontrollable by driver. The radio the self dial from Bluetooth. Even if not connected, the radio surprises this driver by playing the radio unexpectedly at the highest rate. Due to the buttons not working, driver cannot turn down the radio causing safety concerns for being scared and distracted. There are no warnings. Mazda is unwilling to assess without pay.

Incident date: Jun 30, 2026

The contact owns a 2021 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the recall was initiated for more than a year; however, the part to do the recall repair was still unavailable. The manufacturer was not contac... Read more

Incident date: Jun 22, 2026

Odometer Fraud. The contact was interested in purchasing a 2004 Lexus GS 300 on Facebook Marketplace. The contact reached out to the seller and was informed that vehicle was sold. The contact stated that hours later, the contact discovered the same vehicle listed on Facebook Marketplace website from another owner; however, the contact discovered that there was a mileage discrepancy within the Adve... Read more

Incident date: Jun 22, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife driving 25 MPH, the 4-WD warning light illuminated, with an abnormal sound coming from the front of the vehicle. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The failure had occurred on several occasions. The con... Read more

Incident date: Jun 24, 2026

See attached document for complaint.

Incident date: Jun 8, 2026

The contact owns a 2024 Toyota Tundra. The contact stated that on two occasions while driving at undisclosed speeds, the vehicle lost motive power while attempting to accelerate from a complete stop. Upon depressing the accelerator pedal, the vehicle abruptly stopped in the middle of an intersection, with the brake warning light illuminated. The vehicle resumed normal operation after several secon... Read more

Incident date: May 22, 2024

The paint on my car is delaminating. There are bubbles throughout the car and a few huge bubbles have popped and now the bare body is visible. I have called Kia corporate and they have denied my request to repaint the car. They are telling me that the is a three-year warranty on the paint. My car is only seven years old, and the paint should not peeling/bubbling. I have taken my car to a collisio... Read more

Incident date: Jun 21, 2026

See attached document for complaint.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog