Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Jun 29, 2026

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the recall notification stated that parts were available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of ... Read more

Incident date: Aug 4, 2025

I was on the highway doing 70 MPH with my family driving down I-40 through western NC (mountainous terrain) when my brakes went out and the vehicle went into limp mode. I was able to safely pull over thank God and then had my vehicle towed to the dealer. The dealer just informed me that a software update is needed, and not covered under warranty. There are multiple safety bulletins coming out for ... Read more

Incident date: Jul 1, 2026

The forward facing camera in the windshield went out causing all these systems to stop working and dash light up like a christmas tree. I cant even use normal cruise control. Dealer wants $1700 to replace it. From what I am reading online this is a very common problem and Acura even superseeded the part. Was that due to failures? I have yet to get this repaired as it is so expensive but i would re... Read more

Incident date: May 15, 2026

The contact owns a 2025 Ford Expedition. The contact stated that while the vehicle was parked with the parking brake activated, the contact’s wife returned to the vehicle and became aware that the vehicle had rolled away and crashed into a parked vehicle. There was no warning light illuminated prior to failure. There was no injury sustained. The dealer was contacted; however, the vehicle was not... Read more

Crash

Incident date: Jun 25, 2026

Driving down the highway and the sunroof exploded

Incident date: Jun 15, 2026

My 2025 Honda Odyssey has experienced the same problem 4 times when stopped at a light. The engine shuts off when stopped at a light but then fails to restart and instead the vehicle automatically shifts to park and stalls; the battery light illuminates and the whole vehicle has to be shut off before the vehicle will restart and be able to shift into drive. It appears this is a problem with the "A... Read more

Incident date: May 14, 2016

The contact owns a 2026 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 25V869000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more

Incident date: May 14, 2016

my connecting rod bearing wore are ruined my engine. this is addressed in 23v-751 for 2016, 2018, and 2019 Honda Pilots, but not 2017 for some reason. could you please see why this year is not included on the recall.

Incident date: Mar 30, 2026

2021 Honda Pilot with 9,800 miles. Failed VSA Modulator directly related to the braking system. Warning lights: Vehicle stability assist, trailer stability assist, collision mitigation system, adaptive cruise control problem. Problem confirmed by Pensacola Honda Service Center and awaiting repair assistance from American Honda as they refuse to offer goodwill credit for repair due to being out of ... Read more

Incident date: Jan 1, 2025

Our 2020 Ford Escape Titanium began making a flutter noise at lower speeds. An independent mechanic checked for codes and none were present. He advised to drive until the check engine light comes on. Two days later the car had a knocking noise in the engine compartment. Driving home, accelerating onto a hiway the engine made a loud metallic noise as the engine started to overspeed. The car shu... Read more

Incident date: Jun 1, 2026

The Ford 10R60 and 10R80 transmission has become a hazard on the road. Please see TSB 23-2250. My Ranger only has 43,000 miles on it and is dangerous to drive because of the stuttering and lunging of the transmission. Ford is perfectly aware of this situation but won't fix vehicles that are out of the 5 year warranty at no cost to the owner. No transmission should be faulty after only 43,000 miles... Read more

Incident date: Jan 1, 2022

On June 9, 2026, my 2025 Acura MDX, with only 9,139 miles, stalled at a red traffic light after the Auto Idle Stop feature activated. The engine would not restart, leaving the vehicle disabled in an active traffic lane. I was unable to shift the vehicle out of Park and was stranded for approximately 5 to 10 minutes with my two young children in the back seat. The dashboard instructed me to fully d... Read more

Incident date: Jan 1, 2022

The contact owns a 2019 Tesla Model X. The contact stated that the passenger’s side rear falcon wing door closed unexpectedly. The door sensor failed to sense the contact’s [XXX] daughter’s leg. The contact’s [XXX] daughter’s leg was fractured. The dealer was contacted, and after having the vehicle inspected, no cause for the failure was found. The vehicle was not diagnosed or repaired. ... Read more

1 injured

Incident date: Apr 19, 2026

Both front axels have been making loud clicking noise and clunking vibration while turning since the vehicle roughly reached 2000 miles. The vehicle was taken into Honda Auto Center of Bellevue, and I was told that is was a known issue, Honda was no longer allowing warranty replacements of axels and that is was "just a noise the car will make".

Incident date: Jul 1, 2026

After accelerating from a stop sign to about 60mph on a 2 lane road, the engine shut off and the vehicle changed to neutral. I had to glide the truck down the road and off to the side. Vehicle would not start and had to be towed to a Cadillac dealership on a flatbed.

Incident date: Mar 6, 2026

The contact owns a 2015 Ford F-150. The contact stated that while driving approximately 56 MPH, the hood was bouncing and the hood became unsecured and flew open, covering the windshield, and the windshield was cracked. The contact was able to safely maneuver the vehicle onto the shoulder of the roadway and subsequently had the vehicle towed to the residence. The contact stated that the hood latch... Read more

Incident date: May 27, 2026

Formal Safety Complaint – 2021 GMC Terrain Brake Failure Vehicle: 2021 GMC Terrain Incident Location: Garden State Parkway (NJ) Speed: Approximately 65 mph Incident Description While driving northbound at highway speed, I attempted to change lanes and apply my brakes. When I pressed the brake pedal, it became completely rigid (rock hard) and failed to function. I had no ability to slow the vehic... Read more

Incident date: May 27, 2026

Engine overheated, dashboard told driver stop immediately, find somewhere safe to pull over. I filled it with coolant and took it to my local Chevy dealer. They told me the long block was porous, coolant was getting into the cylinder and my engine needed to be replaced. There is no external coolant leak, it is all going into the block. I have the 2.0L Ecoboost engine.

Incident date: May 27, 2026

The contact owns a 2021 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manu... Read more

Incident date: Jan 1, 2022

Suspension exhibits excessive bounce/instability over road irregularities, unsafe on uneven pavement, affects steering control. Car available for inspection. Checked by two authorized dealerships, both closed as "operating as designed" without resolving it. Also inspected by manufacturer's Field Service Engineer, same result. Issue began after a phantom braking event — vehicle braked suddenly a... Read more

Incident date: Jun 30, 2026

Driving on the Garden state parkway on Sunday night June 28, 2026 I proceed to cross over the ratitan bridge. There was traffic as I was going down the bridge at 70 miles an hour. When I applied the brakes the car would not stop. I had two 6 years old in the backseat. I applied 2 feet to the brake pedal and it was like a rock and the car would not slow down. I thought I was going to crash. I had t... Read more

Incident date: May 5, 2026

There as been a recall on this Range Rover for 1 year with no remedy. Range Rover customer service offers no answers or help. Dealership inspects vehicles at no cost. How ever with out the recall being fixed this vehicle is useless and unsafe. How long is it resonance to wait for a remedy. Over a year is far too long something needs to be done.

Incident date: May 17, 2026

I am filing a formal safety complaint regarding a catastrophic brake component failure on my 2013 Toyota Prius, occurring at less than 83,000 miles. The vehicle’s Brake Master Cylinder/Actuator Assembly has suffered an internal hydraulic pressure leak, causing the electric booster pump to run continuously to prevent a total loss of braking assist. This is a well-documented manufacturing defect t... Read more

Incident date: Feb 10, 2026

Received error message on screen that a left front seat belt error occurred with an error code of rcm2_a564. Indications are that this error then disables the airbag deployment and the seat belt reaction to an accident. Since this is a safety issue, it should be subject to recall.

Incident date: Jan 21, 2026

I have keep regular maintenance up on my car. Recently all of the lights began flashing on the dashboard. I had oil changed, reset the battery, and all ignition coils. The lights came back on within a week. The car stalled while driving it and had to pull over inside of the highway, turn it off, wait a few minutes before turning it back on.

Incident date: Jun 1, 2026

Rear differential failure, and side seat tear on 2023 Mazda cx 50

Incident date: Oct 9, 2025

At first it just seemed sluggish like it didn’t want to take off then the Transmission started jerking would not allow the car to go engine revving up to 5000 rpm before the transmission would engage.

Incident date: Jun 21, 2026

The first incident was the car shifting to park while I was trying to reverse it said “system shift fault” I called ford they told me that since it wasnt coming back on I was okay to drive it hadn’t come back on so I didn’t get the diagnostic done due to not having a vehicle to use while it was being done. The second one I parked and again went to reverse and what popped up was “gear se... Read more

Incident date: Jun 21, 2026

On XXX, while driving my 2019 Ford Expedition (VIN: [XXX]) on the highway, the front passenger seatbelt retractor pretensioner spontaneously deployed with a loud explosion and smoke. There was no accident, no impact, and no erratic driving. The seatbelt is now completely locked and unusable, and the entire SRS/Airbag system is disabled with a hard fault light on the dash. My vehicle is covered und... Read more

Incident date: Feb 20, 2026

Incident date: Jun 30, 2026

I noticed the button to fold captain’s chair began working intermittently beginning of Jun, then the seat began to fold on my granddaughter then my daughter on 2 different occasions. I called dealership to get a diagnostic done but they couldn’t get me in until 29 Jun. After diagnostic I was told the seat actuator wasn’t working, though it wasn’t damaged, and would cost me over $2400 to re... Read more

Incident date: Jun 2, 2026

Transmission shifts hard, jerking, stuttering when pushing the accelerator. Continues to go into limp mode when driving highway speeds.

Incident date: Jun 26, 2026

The vehicle suffered an incident of Sudden Unintended Acceleration while slowly turning right, into a level parking space. Drivers foot was on the brake, but the car suddenly accelerated and surged forward. The car did not stop, even with strong brake pressure, until it hit the curb and almost hit a pedestrian. We called SOS to have Volvo pick up car to be towed to the dealership. I consider thi... Read more

Incident date: Jun 30, 2026

Incident date: Jun 14, 2026

Was driving down the highway a the panel between the windshield and panoramic sunroof detached a flew off. Other models are included in this same recall but my make and model are not

Incident date: Jun 14, 2026

The steering "sticks" and it is hesitant to pull back to center. It feels like the power steering just stops working for a couple seconds. This problem happens frequently...to the point that I am hesitant to drive the van. I get alerts for the electronic stabilization service, but when they pull the codes there are no issues to fix. I have had the vacuum pump and battery replaced (which I was ... Read more

Incident date: May 9, 2026

The entire transmission had to be replaced. The water pump also. Currently it continues to have issues with the check engine light coming on, the code it says is the fuel sensors.

Incident date: Jun 15, 2026

The middle row, outer passenger side seat, belt, warning, light, and chime comes on intermittently when person is buckled up showing false positive vice versa input on the dash – regarding the seatbelt usage

Incident date: Mar 2, 2026

The vehicle burns oil. The first incident occurred when the car stopped running. Fortunately I was in a residential area and was able to pull into a parking lot. My mechanic confirmed it was lack of oil in the engine. I have taken it to the dealership and had it tested, but they said it was not enough, and then with the recall, they again said it was not the problem. It continues to burn oil and ... Read more

Incident date: Jun 30, 2026

While driving the infotainment center will randomly go black and loose all function. Eventually only the defrost icon will show up and if I stop and go into reverse , there is a delay for the back up camera to come on. Another issue with this happening is that if you’re using your GPS or CarPlay GPS and relying on it while in heavy traffic especially on the highway, this becomes very nerve wrac... Read more

Incident date: Jun 30, 2026

transmission bucking jerking lurching at low speeds. dangerous in stop and go traffic. hard 3rd gear shift. ford refused to remedy.

Incident date: Jun 24, 2025

The Battery Energy Control Module (BECM) on my 2016 Chevrolet Volt has failed. The vehicle and the component are currently located at my home address and are available for inspection upon request. As of writing this now. This failure caused the vehicle to enter a "reduced power mode" and subsequently resulted in a no-start and no-charge condition. The sudden loss of propulsion power presents a se... Read more

Incident date: Jun 24, 2025

While driving on the interstate at approximately 70 MPH, the vehicle suffered a sudden and complete loss of forward motive power. The engine revved, but the vehicle completely ceased forward acceleration and could not maintain highway speeds. This created an immediate safety hazard, forcing me to navigate across active lanes of highway traffic without power to reach the shoulder, narrowly avoiding... Read more

Incident date: Jun 18, 2026

The vehicle's braking system intermittently self-activates, engaging the brakes with no obstruction, pedestrian, or object present in the vehicle's path and no driver input. This creates an unpredictable, unprovoked braking event while driving, which is a direct safety hazard to the driver and to other vehicles on the road that may not anticipate sudden deceleration. A distinct pattern has been o... Read more

Incident date: Jun 1, 2026

Stitching on the driver seat is tearing. Under normal wear. The vehicle is just out of the 3 year/36,000 warranty period. If the seat continues to degrade it will not be safe for future use as it worsens.

Incident date: Jun 30, 2026

While driving, a strong wind blew and flipped up the black hood insert of Hummer EV truck. It can cause severe damage to the windshield and harm the driver and front passenger.

Incident date: Apr 13, 2026

2019 C-HR is experiencing transmission failure due to a faulty joint. Metal shavings flow into the fluid. Am being told I will need to replace the entire transmission. Toyota is fully aware of the issue with the failures occurring between 75,000 & 120,000 miles. My vehicle is at 107,000. Perfect maintenance record, never missed a service & all work done at the dealership where it was purchased. Re... Read more

Incident date: Jun 30, 2026

Coolant leak from engine block. Crack in engine block. Per Ford its a known issue on the 2018 escape model vehi les. Required full engine replacement by Ford. Paid for out of pocket, no warranty no recall when work completed in 2022.

Incident date: Jun 29, 2026

The steering wheel sticks in place and requires additional force to turn the steering wheel while driving.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog