Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Jul 1, 2026

Component that failed: brakes. I was pulling into a parking spot at low speed and the brake pedal was suddenly extremely difficult to depress, almost impossible. It felt as if a brick were under the pedal but there was no obstruction. I was able to stop only because I was already going so slow. Safety of myself and others was at risk because I was almost unable to stop the vehicle. If I had been g... Read more

Incident date: Jun 20, 2026

My 2023 Ford Escape (with fewer than 50,000 miles) began experiencing significant mechanical issues. I noticed exhaust fumes entering the cabin that passengers and I would inhale, loud noises from under the hood, and lose power during acceleration. After inspecting the vehicle, the dealership determined that the turbocharger wastegate/flapper valve had failed mechanically, causing the turbocharge... Read more

Incident date: Jun 20, 2026

Incident date: Jun 24, 2026

The contact owns a 2026 Tesla Model Y. The contact stated that while driving 40 MPH with the Full Self-Driving mode engaged, the vehicle suddenly swerved into the left lane, and the rear passenger’s side door struck the right side of another vehicle. The vehicle stopped after the impact. The air bags did not deploy. The vehicle did not need to be towed. There was no warning light illuminated. Ad... Read more

Crash

Incident date: Jun 24, 2026

The contact owns a 2007 Chrysler Crossfire. The contact stated that while driving approximately 70 MPH, the heated rear glass window separated and detach from the convertible top of the vehicle. The contact stated that the rear glass was glued to the convertible cloth top of the vehicle. The vehicle was taken to the local dealer who informed the contact that the entire convertible top needed to be... Read more

Incident date: Jun 24, 2026

Vehicle has intermittent shift issues. Transmission will shift to neutral while in motion. Issue is not terrain specific. Poses extreme safety issue has been looked at and not found by mechanic. Ongoing issue since I took ownership in Nov. 2024.

Incident date: Jul 15, 2025

The contact owns a 2025 Lincoln Aviator. The contact stated that while driving at 70 MPH, the sunroof glass exploded. The contact stated it sounded like a shotgun when the sunroof glass exploded. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed that the contact stated th... Read more

Incident date: Jan 27, 2026

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more

Incident date: Jan 27, 2026

The vehicle has 38000 miles now. At about 34000 miles I began to notice a slight rumble from the read end of the car when starting from a stop and making a turn. It has become more noticeable recently. It is only noticeble from a stop and below about 10 mph.After doing some searches online, I have learned that this is a common problem with the Telluride and is due to the AWD coupling. I have n... Read more

Incident date: Jul 2, 2026

My driver window won’t stay up once it gets to the top it goes back down. The underbody is starting to detach. It is shifting hard and makes a loud noise. Worse at low speeds and applying brakes . The tire pressure sensors all went out at one time

Incident date: Jun 29, 2026

My HMI was "bricked" when onstar pushed an incompatible update when I changed the service plan. While driving the screen has intermittently turned off and on causing temporary unexpected loss of navigation functions, Bluetooth connectivity, and use of the back up camera. This causes a safety issue as the unexpected loss of display and connectivity has caused me to be unable to continue using han... Read more

Incident date: Jul 2, 2026

Frequently, when the car is in reverse, the screen which shows the image from the backup camera goes blank while backing up. The screen typically stays blank for approximately 5 seconds and then comes back on. Sometimes I have to place the shifter in “park” and then return to “reverse” to get the screen to display the image. I have received a letter from Ford Motor Co. which describes the ... Read more

Incident date: Dec 31, 2025

I purchased a 2022 Cadillac Escalade from Carvana. The vehicle was represented as having only minor prior damage, but after taking possession I discovered evidence indicating that it had sustained significantly more extensive damage than was disclosed. Based on subsequent inspections, I believe the vehicle was not in a safe condition when it was sold to me. The primary components involved include... Read more

Incident date: Dec 31, 2025

While stopped at a red light, the auto stop/start system shut the engine off and it failed to restart automatically. The dashboard showed "Low Power Steering" and "Engine Stopped - Press Brake Firmly to Restart." Pressing the brake did not work. I had to shift to Park and manually restart the vehicle. This has happened twice.

Incident date: Jul 2, 2025

This vehicle received the 03D/NHTSA 26V-059 Trailer Controller replacement on 3/26/2026. Prior to that there were no indications of any trailer-related issues. It also received the 35D/NHTSA 26V-225 Instrument Panel update on 5/12/2026. The vehicle now is indicating a connected trailer with faulty wiring when no trailer is connected at all. When towing a trailer, the instrument will similarly disp... Read more

Incident date: Jan 1, 2025

2022 SILVERADO ZR2 on second set of headlights due to extreme moisture inside of headlights and at night becomes a saftey issue due to the water distorting the beam of headlights. The headlights in it now are a year old

Incident date: May 19, 2026

Unexpected acceleration

Crash

Incident date: Apr 1, 2026

Unexpected acceleration

Crash

Incident date: Jul 22, 2025

The contact owns a 2017 Ram 1500. The contact stated that the ABS, ESC, and cruise control warning lights were illuminated and became inoperable. While depressing the brake pedal, the braking distance became extended. The failure made the vehicle difficult and unsafe to drive in inclement weather. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the hydra... Read more

Incident date: Jan 1, 2026

XXX at 300 miles on the bike, it broke down FSS failure/ engine overheating warning system came on the screen. Island Powersports repaired it and said it didn’t have enough coolant. At 568 miles or so on the bike, while traveling on sunrise hwy at 60 miles an hour, the bike began shaking, same warning light FSS failure, check engine light on. The bike lost power and I had to get from the middle... Read more

Incident date: Jun 15, 2014

The contact owns a 2016 Ford F-150. The contact stated that while at a complete stop, the contact attempted to accelerate, but the transmission seized in second gear. Additionally, while driving 50 MPH, the vehicle suddenly downshifted to second gear, and the vehicle went into LIMP Mode, with an orange wrench warning light illuminated. The contact received notification of NHTSA Campaign Number: 26... Read more

Incident date: Jul 2, 2026

The turbocharger are bad on the 1.5 L vehicles. My current one , I had replaced already and my previous one had it too. Reduced engine power and should be recalled. I want to be reimbursed for the service and part replacement. 976.00 for the turbocharger and labor costs of 400.00. 3 1/2 hours of labor costs and the diagnostic test my nirth country GM in Hibbing. Should be recalled for all of t... Read more

Incident date: Jul 1, 2026

Approx 5/19/26 Forward Collision Detection check light randomly came on when driving home and showed notifications showing "Service ESC" "Service Traction Control" then started showing notifications for the collision sensors unavailable and continuously flickering them across the dash. The Fwd collision symbol would come on and off randomly. Finally was able to take it to the dealership on 6/8/26.... Read more

Incident date: Jun 27, 2026

This is the second time this has happened to my truck. I was driving on the freeway at about 30–40 mph when the truck suddenly shut off. It was very scary because I was in moving traffic. This time, several warning lights came on, but I didn’t have a chance to see what they were because I immediately started to panic. I had to bring the truck to a complete stop by applying the brakes and then ... Read more

Incident date: Jan 2, 2026

The electronic gear selector on my 2020 Ram 1500 intermittently displays a "Shift to Park" warning while the vehicle is in motion, specifically during downshifting or braking. Each occurrence is accompanied by a physical jerk or lurch, consistent with the vehicle momentarily engaging an unintended gear. The warning clears without driver input. These events occur during active deceleration and repr... Read more

Incident date: Jul 1, 2025

Bought my vehicle brand new on January 2026. During heavy rain, my truck has a strong water leak that comes out of the handle bars between the windshield and front door windows, behind the rearview mirrors and the sun glasses compartment. I’ve brought my vehicle to the dealership 3 times already and couldn’t fix the issue or duplicate the water leak. After the third visit at the dealership, i ... Read more

Incident date: Jun 3, 2026

The engine-driven vacuum pump and turbocharger boost-control vacuum system malfunctioned. The vehicle developed insufficient vacuum to the boost-control system, resulting in a P0299 turbocharger underboost fault and reduced engine power. The vehicle is available for inspection upon request. The vehicle experienced a noticeable loss of peak power and reduced acceleration. Although it did not enter... Read more

Incident date: Jul 14, 2025

Auto Start Stop seemed to have malfunction and shut the car off completely. I had to restart the car in traffic to get going. This happened twice, once going to work and once on a weekend trip to New Jersey. The only thing that's preventing an accident is you have to stop for the auto start feature to even activate.

Incident date: Jul 2, 2026

The vacuum pump failed and my brakes went out pedal became extremely hard to push. I was driving on the highway at the time and was lucky I had a shoulder to slow down on and finally stop. I took the car to my usually mechanic who confirmed the vacuum pump failure but referred me to the Chevy dealer because this is a known issue. The dealer confirmed the pump had blown apart( their words to me) a... Read more

Incident date: Apr 2, 2026

2018 Honda Accord EX-L with the 2.0L turbocharged engine. At approximately 113,000 miles the head gasket failed, allowing engine coolant to leak into cylinders 2 and 3. Symptoms included repeated cold-start engine misfires (diagnostic codes P0302, P0303, P0300), illuminated check-engine light, intermittent loss of power / limp mode, and gradual loss of coolant with no visible external leak. The fa... Read more

Incident date: Jun 30, 2026

The contact owns a 2022 Ford F-150. The contact stated that while driving at an undisclosed speed and making a turn, the rear brakes seized. The contact pulled over and had the vehicle towed to the dealer. The dealer replaced the parking brake motor, but the failure persisted. The vehicle was towed back to the dealer, but the cause of the failure could not be determined, and the vehicle was traded... Read more

Incident date: Jun 30, 2026

The contact owns a 2021 Ford Edge. The contact stated that the vehicle was shuddering, and the transmission was slipping while driving approximately 0-50 MPH. No warning lights were illuminated. The transmission fluid was flushed and refilled every 20,000 miles. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage wa... Read more

Incident date: Aug 22, 2025

FSD / vision system , no warnings , the vehicle is turning left and right on a straight road sunny conditions. I have a video that it wouldn’t let me attach to the case. I had Tesla service review this and they told me it’s standard behavior, this never occurred before and is dangerous and unusable. Autopilot has an issue that Tesla themself can’t detect and when I get into an accident it’... Read more

Incident date: Jun 1, 2026

With the current recall on a specific part for the Jeep Wrangler, there is currently no resolution to the problem. I worry that my vehicle with catch on fire or catch nearby vehicles on fire. I live in Georgia and the temperature has been very high this summer. I cannot ensure my vehicle is parked away from others since I live in a high populated city. I would prefer some remedy for this situation... Read more

Incident date: Jun 1, 2024

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made... Read more

Incident date: Jun 30, 2026

Transmission has shifting issues (hard shifts) . Vehicle is available for inspection upon request. Safety could be an issue if the transmission fails while driving that could cause harm to the vehicle driver and put others at risk. Vehicle is scheduled for inspection however the dealer is very backlogged.

Incident date: Jun 30, 2026

The contact owns a 2012 Lexus ES350. The contact stated that while driving at an undisclosed speed, the reflection from the melted dashboard reflected onto the windshield. In addition, the contact’s vision was impaired while driving. The vehicle was taken to the dealer several times, but no assistance was provided. The vehicle was not diagnosed or repaired by an independent mechanic or the deale... Read more

Incident date: Jun 3, 2026

The contact owns a 2020 Kia Telluride. The contact stated that four door belt molding trim pieces had become loose and unsecured, but the front driver’s side door belt molding trim piece had become unsecured and detached from the vehicle. Additionally, the contact stated that while touching the unsecured molding, the arm became bruised and scratched. No medical treatment was required. The cause ... Read more

1 injured

Incident date: Jun 3, 2026

My 2025 Kia Telluride has experienced seven engine overheating events across three separate incidents, all under identical conditions: air conditioning on while climbing in altitude on Colorado mountain highways. Incident 1 (XXX: Driving from [XXX] to [XXX]. Engine temperature gauge reached H and the "Engine Overheated" warning displayed. Pulled over and allowed engine to cool. Vehicle taken to K... Read more

Incident date: Jun 3, 2026

The contact owns a 2016 Ford Escape. While the contact's wife was reversing out of a driveway at approximately 1-3 MPH, the rearview camera displayed a white image and failed to operate as needed. The contact stated that due to the failure, the vehicle almost struck a child riding a bicycle behind the vehicle. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign... Read more

Incident date: Jun 23, 2026

-The steering wheel is sticking, especially at highway speeds, causing the wheel to jerk even on straight and smooth roads. -The problem has been reported online, but Honda only fixed 54 from NHTSA campaign number: 18v663000 -I am taking the vehicle in to be inspected but reviewing online complaints, this fix is thousands of dollars that I cannot afford -There have been no warning lights or messag... Read more

Incident date: Jun 23, 2026

I have been smelling a burning odor in the vehicle for almost a year which the dealership and an independent shop had not been able to diagnose. The car was recently throwing Drivetrain Error codes which prompted a visit to the dealership. They found that the 48v battery and negative cable are burnt and quoted $5680 to replace the battery and cables. After investigating I found that there were rec... Read more

Incident date: Jun 23, 2026

Incident date: Jul 1, 2026

The contact owns a 2024 Jeep Wagoneer. The contact stated that after driving over a train track, several messages were displayed on the instrument panel. The steering and brakes warning lights were illuminated. While driving at undisclosed speeds, the warning lights illuminated, and the vehicle shut off unexpectedly. The vehicle was restarted and driven to the residence; however, the failure reocc... Read more

Incident date: Jun 5, 2026

using adaptive cruise control if a car comes in front of you from the side street etc the car can go from 55 to 30 in seconds and if someone is following too close or not paying attention that car can hit you in the rear . on curvy roads a car coming the other way will almost stop the car quickly annoying the driver behind you

Incident date: Jan 1, 2026

Good morning the problems I am having with my 2025 are very discouraging. Started October of 2025, my tire light illuminated stated the tires were low when they are all at correct specs when using an air guage to check. November of 2025 while driving at night the headlights suddenly shut off briefly then came back back on. January of 2026 while leaving work the transmission would not shift, held a... Read more

Incident date: Jul 2, 2026

I noticed the gas tank was listing to one end and not level. I noticed one of the tank straps had rusted away and I took the truck to a mechanic to replace the strap. The mechanic showed me that practically the majority of the frame was rusted away. There was nothing substantial enough for the straps to attach to. Are there many cases of the frame disintegrating on this model truck. I would be sat... Read more

Incident date: Mar 9, 2025

The short-term MPG / fuel-consumption display gives illogical and inconsistent readings. The display can show a significant drop in short-term fuel economy after the vehicle has been parked, locked, and not running, as if the system is incorrectly factoring parked/off time into the MPG calculation. This suggests a possible fault in the onboard computer, instrument cluster, fuel-consumption calcula... Read more

Incident date: Feb 1, 2026

1) Rear subframe supports differential, axels, suspension, brakes, wheels and tires 2) If rear suspension fails , above noted assemblies will fall out of the car 3) Yes, dealer and independent garage have inspected and condemned 4) Manufacturer is aware of the problem, 5) No warnings or messages appeared, 6/29/26 at garage for oil change, garage was installing a subframe for another q5 so he w... Read more

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Vehicle Safety

Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog