Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Jul 10, 2026
COMPONENTS FAILED & EVIDENCE: 4 dry-rotted Kumho Crugen Premium tires, size 225/60R17, DOT 272A YANH 1319. Replaced due to hazard. High-definition photo proof of the severe dry rot defects, deep tread cracking, and the 2019 date stamps discovered upon removal is fully preserved and available.SAFETY RISK & CONCEALMENT: Operating on 7-year-old structurally compromised rubber posed a severe blowout l... Read more
Incident date: Jul 3, 2026
The contact owns a 2016 Jaguar XJ. The contact stated that while driving at an undisclosed speed, diagnostic trouble code P0119 was retrieved. The contact stated that the vehicle drove unusually rough and shook erratically. No warning lights illuminated. The vehicle was taken to Pep Boys, where the contact was informed that the engine oil level was low. The vehicle was then towed to EZ Foreign Aut... Read more
Incident date: Jun 11, 2026
2021 Nissan Titan XD was being driven. I was listening to an audio book through android auto. I began to hear a noice I can best describe as a beep or squeal like you might hear from an electronic toy with a battery about to die. I thought the sound was coming from the center console and was trying to identify the source when I observed flames erupt behind the passenger door speaker grill. I e... Read more
Fire
Incident date: Jun 18, 2026
We started having electrical problems, camera does not work, radio does not work. Took it into Honda dealership and said nothing was working because we needed to replace the fuel pump and a bunch of other things for almost $3000.
Incident date: Jul 9, 2026
Dear Sir or Madam, I am submitting this complaint to request that the Federal Trade Commission investigate General Motors (Chevrolet) regarding what appears to be a known engine defect affecting the 2020 Chevrolet Silverado and the company's handling of this issue. I own a 2020 Chevrolet Silverado. In September 2025, when my truck had only 45,494 miles, I experienced an engine misfire consistent... Read more
Incident date: Apr 2, 2026
The contact owns a 2016 Kia Sedona. The contact stated that the climate control panel became inoperable, failing to distribute heat and air conditioning. While the middle and third-row climate systems functioned, an abnormal burning odor was detected. The fan speed adjustment button experienced an electrical short, and upon removing the climate control panel, the wiring harness was found burnt. Th... Read more
Incident date: Apr 2, 2026
The contact owns a 2016 Kia Sedona. The contact stated that the climate control panel became inoperable, failing to distribute heat and air conditioning. While the middle and third-row climate systems functioned, an abnormal burning odor was detected. The fan speed adjustment button experienced an electrical short, and upon removing the climate control panel, the wiring harness was found burnt. Th... Read more
Incident date: Jun 20, 2026
WHEN I USED ADAPTIVE CRUISE CONTROL, MY CAR TENDS TO LEAN SLIGHTLY TO THE RIGHT. IT VEERS OVER A BIT AND THEN JERKS TO THE LEFT. ALL IN ALL, I CAN'T USE ADAPTIVE CRUISE CONTROL ON THE FREEWAY WITHOUT PAYING ATTENTION. IT IS GENUINELY DANGEROUS IF VEHICLES ARE DRIVING ALONGSIDE OR BEHIND ME. OTHER THING, WHEN I USED ADAPTIVE CRUISE CONTROL FOR ALMOST ONE HOUR, THEN IT SUDDENLY BECOMES INACTIVE. IF ... Read more
Incident date: May 28, 2026
Leased vehicle 7-25-24. Driver’s rear tire had ongoing slow leak beginning several months after start of lease. We filled with air and reset stored tire pressure. This would last a couple months and same tire would begin to lose some pressure again. Finally at our 20,000 mile scheduled checkup, Polestar service advised to purchase a new tire, which we did, 3/19/26. The car was delivered back to ... Read more
Incident date: Feb 6, 2026
DIAGNOSTIC TROUBLE CODE 81-20 INTERNAL CIRCUIT FAILURE. CLEARED DTC. ROAD TEST VEHICLE, 81-20 DTC RETURN REPLACE VSA MODULATOR W/BRAKE FLUSH, STARTER MOTOR INTERMITTENTLY SEIZING UP, FRONT ENGINE MOUNT LEAKING, BOTH FRONT SWAY BAR END LINKS LEAKING GREASE, VALVE COVER GASKET LEAKING. HIGH MILEAGE AND NO HISTORY. RECOMMEND VALVE ADJUSTMENT, SPARKPLUGS AND VALVE COVER GASKET, RIGHT ENGINE MOUNT WOR... Read more
Incident date: Jul 9, 2026
Front collison warning icon illuminated on the dash. Settings were changed. Temperature changed from Fahrenheit to Celsius. Back up camera lines no longer showing up. CarPlay glitches. Mechanic did a reset a month ago and it came back on 2 weeks later.
FORD
EXPEDITION
(2016) - SERVICE BRAKES
Jul 10, 2026
Incident date: Apr 20, 2026
ABS control module failure on a 2015 Jeep Wrangler. I can not find a new, use or rebuilt replacement. The earliest appointment that I can get at the local dealership is July 30, 2026. I went to a local independent repair shop. They verified the ABS control module failure but also can not find a new, use or rebuilt replacement. This happened to my daughter on her 2016 Jeep Wrangler about a year ago... Read more
Incident date: Jul 1, 2026
3 times during rainy weather my backup camera would display an odd view. The screen would malfunction and turn off. The radio wouldn't work. Climate control wouldn't work. The first time I pulled the fuse and put it back. Other times I turned off the screen for a while. It has returned to working all 3 times.
Incident date: Jun 22, 2026
On July 1,2026 , My 2020 Jeep wrangler jl sport died in the middle of traffic causing a safety issue. I was not able to start my jeep and move out of traffic. I was able to disable the transmission and roll out of the road. But it was very dangerous while cars were passing me and coming towards me. Also before I was able to disable to roll my steering column was locked. The cause of this safety is... Read more
Incident date: Sep 15, 2025
While attempting to enter a high-speed expressway, the transmission malfunctioned, preventing normal acceleration. The vehicle could only accelerate very slowly but managed to maintain a limited speed, creating a hazardous situation while trying to merge into fast-moving traffic. I was able to navigate the vehicle off the expressway, at which point the transmission completely failed and the vehicl... Read more
Incident date: Jul 9, 2026
Refused to perform recall T79 and customer satisfaction notice L41 emmisons. Received text message as evidence that said They are not obligated to repair my vehicle under recall, and that I would have to pay for the repairs.
Incident date: Jul 8, 2026
The panoramic sunroof exploded upwards and outwards while driving under normal conditions. It created an extremely loud and startling sound that left the driver and passenger stunned. We were fortunate there was not an immediate oncoming vehicle as we likely would have struck head on. Shortly after the explosion, tiny shards of glass began to fall into the passenger area. We were also fortunate to... Read more
Incident date: Jul 8, 2026
The car began making a weird noise and stalling. Then close to home if shut off, I was able to restart it and drove a short distance to home. Realized couldn't drive it like that and contacted City Kia Greater Orlando dealer. Towed the car to the indicated destination and after about four days (it was the July 4th weekend) they sent me a diagnostic of engine failure due to internal combustion and ... Read more
Incident date: Jul 8, 2026
The vehicle has a severe, life-threatening safety defect where it randomly drops into neutral while driving at speed, physically locks the shifter, and actively engages the electronic braking system on its own, stranding me in active traffic. I brought the vehicle to a certified Jeep dealership to resolve this exact symptom. They misdiagnosed the vehicle and charged me nearly $3,000 to replace the... Read more
Incident date: Jun 25, 2026
I leased this vehicle in April 2023. I have only put 23,000 miles on it and have only had it serviced by the dealership. Months after the start of my lease I experienced the Jeep Death Wobble at speeds in excess of 70 mph with my newborn son in the car. Never having even heard of it, I am extremely lucky that I maintained composure and did not crash. I took the car to the dealership who claime... Read more
Incident date: Oct 16, 2025
ABS AND BRAKES. The abs system malfunction causing it to run non stop draining my battery and making my brake pedal go to floor. It is available for inspection. My battery has been drained and unable to drive since brakes aren’t properly working. Matt bowers Hyundai in Slidell has confirmed it is the ABS MODULE AND BRAKES FLUSH NEEDED. They are refusing to fix it for free stating I took too long... Read more
Incident date: Jun 26, 2026
Ever since, I purchase my certified 2019 Toyota Avalon in around June 2022, my car has left me stranded on highways, city areas, and broke down coming out of my garage. I even purchase extended warranty, because of the high mileage it had 77,000 miles. On [XXX] car broke down Drive Belt had to be replaced, [XXX] [XXX] warning lights, dealership service technician couldn't figured out why engine wa... Read more
Incident date: Jun 23, 2026
Daytime running light went out and needs the whole assembly to be replaced which is $1400+ from the dealership. Vehicle is barley 4 years old
Incident date: Jul 3, 2026
Vehicle makes strange sounds from the fuel fill inlet and proceeds to stall shortly after while driving and most of the times fails to restart based on my own research it looks like purge valve issues My safety was put at risk by almost being rear ended multiple times from stalling on the expressway and red lights The problem has not been reproduced yet by the dealer it will be looked at on 07/1... Read more
Incident date: Jul 3, 2026
*Initial engine startup rough idling and also after filling gas tank up, periodic stalling, Check Engine light come on, P302 Code misfire of cylinder #2, Disappearing coolant with no observable leaks, white smoke upon startups. I am bringing the car in tomorrow to Ford for an engine inspection/analysis. *The engine stalled on the Hwy. The vehicle will be inspected tomorrow to confirm long block fl... Read more
Incident date: Jul 6, 2026
I am filing this safety complaint regarding my 2021 Jeep Wrangler Unlimited Sahara Altitude. The vehicle is experiencing a fuel gauge/fuel reading malfunction. The gauge does not accurately reflect the amount of fuel in the vehicle, which creates a serious safety concern because the vehicle may run out of fuel unexpectedly while being operated on public roads. This defect places me and other drive... Read more
Incident date: Aug 24, 2024
The contact owns a 2019 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 24V700000 (Electrical System), 24V071000 (Back Over Prevention), and 23V494000 (Vehicle Speed Control); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that ... Read more
Incident date: Jun 10, 2026
Rearview camera is displaying a distorted image and is sometimes black, with no image, when reversing. This happened for about a month until I paid for replacing the rearview camera. I want to be reimbursed but no parts are available for over 9 months and I can’t get a refund unless parts are available. This is way beyond a reasonable amount of time.
Incident date: Jun 10, 2026
Completely lost function of the power steering No matter what I try to do, it seems that I have to continuously be pouring power steering fluid into it
Incident date: Jun 10, 2026
Had to make a panic stop in rain on interstate due to vehicle in front of me using emergency turn around (vehicle was not authorized to use). Brake pedal went down furthur than normal amd abs did not activate. Barely missed having an accident. Exiting 12 miles later brake pedal went to floor. Stopped (had to pump pedal repeatedly to stop as iy was going to floor) & checked brake fluid level. It l... Read more
Incident date: May 22, 2025
When I drive my 2022 Hyundai venue, when I put it in reverse and the camera comes on, it works fine but when I go back to drive after backing out of my parking space, the camera is still visible from behind and the only way it goe off the screen is if I put the car in park and then put it back in drive. This has been happening for a month.
Incident date: May 27, 2026
5/4/26 Truck brough in for service, I raised concerns of hesitation from a rolling stop/complete stop. This hesitation had happened to me a dozen or so times since purchasing the truck new in August of 2024. I expressed to my service advisor that I experience a 2-3 second delay in acceleration with the truck simply not responding after I have pulled out in traffic from a rolling stop. My service... Read more
Incident date: Aug 1, 2023
The driver and passenger front airbags deployed spontaneously while merging onto the highway. I was startled by the noise, my vision was obscured, I was unable to breathe due to the chemical accelerants, and the bag made contact with my face and arms. All of these events put me and other drivers at great risk of severe bodily and property damage. Since June 24, the vehicle has been in possession o... Read more
Incident date: Aug 1, 2023
The contact owns a 2017 GMC Acadia. The contact stated that after shifting into park (P), the vehicle failed to shut off because it failed to recognize that the gear shifter was in park (P). The "Shift To Park" warning message was displayed on the instrument panel. The contact jiggled the gear shifter button several times until the vehicle responded as intended and turned off. The contact stated t... Read more
Incident date: Aug 1, 2023
Oversized tires installed and had the tire size resized in computer now having problems
Incident date: Oct 13, 2025
The glide pins in the calipers came loose and one of the pins fell out (left front drivers side). As a result it caused the caliper to seize and smoke. It got hot and mangled the lower left control arm bushing. I bought a new glide pin and that one stayed it, but the right side (original part) came loose again, even after tightening it. We replaced the calipers with a different brand and it had no... Read more
Incident date: Jul 9, 2026
The contact owns a 2021 Ford Bronco Sport. The contact stated that the check engine warning light illuminated. There was an abnormal odor of exhaust fumes inside the vehicle. Initially, the driver thought it emerged from other vehicles; however, a passenger smelled exhaust fumes, became sick, and vomited once the driver pulled over. The Ford mobile app failed to display any failure codes. The cont... Read more
Incident date: Jul 9, 2026
The contact owns a 2021 Ford Bronco Sport. The contact stated that the check engine warning light illuminated. There was an abnormal odor of exhaust fumes inside the vehicle. Initially, the driver thought it emerged from other vehicles; however, a passenger smelled exhaust fumes, became sick, and vomited once the driver pulled over. The Ford mobile app failed to display any failure codes. The cont... Read more
Incident date: Jul 9, 2026
The contact owns a 2000 GMC Sierra 2500. The contact stated that the spare tire detached from the vehicle after the cable securing the spare tire fractured. The contact discovered the failure upon returning to the residence from an errand and found the spare tire in the driveway. No warning lights illuminated, and no unusual sounds occurred prior to the failure. The contact expressed concern that ... Read more
Incident date: Mar 14, 2026
driving approximately 20 miles an hour, gently applying the brake as I was approaching a stoplight when the brake suddenly engaged forcefully causing the car to jerk to a stop unexpectedly. There was a warning across the dash that said " forward collision is not available" and that disappeared. A local dealership said this was an ABS issue and reprogrammed it.
Incident date: Mar 20, 2026
driving approximately 20 miles an hour, gently applying the brake as I was approaching a stoplight when the brake suddenly engaged forcefully causing the car to jerk to a stop unexpectedly. There was a warning across the dash that said " forward collision is not available" and that disappeared. A local dealership said this was an ABS issue and reprogrammed it.
Incident date: Mar 20, 2026
driving approximately 20 miles an hour, gently applying the brake as I was approaching a stoplight when the brake suddenly engaged forcefully causing the car to jerk to a stop unexpectedly. There was a warning across the dash that said " forward collision is not available" and that disappeared. A local dealership said this was an ABS issue and reprogrammed it.
FORD
BRONCO SPORT
(2021) - ELECTRICAL SYSTEM
Jul 9, 2026
Incident date: Feb 25, 2026
When driving my car when I am at a certain speed whether 60 or above on the highway, when I start to decelerate the car starts to shake. It is often as I drive daily. The FCW is constantly coming on saying manufacturer failure check manual. Also since I cannot update my maps as the disc is no longer made I use a car play. The music always cuts out
FORD
BRONCO SPORT
(2021) - ENGINE AND ENGINE COOLING
Jul 9, 2026
Incident date: Feb 25, 2026
See attached document for complaint.
FORD
BRONCO SPORT
(2021) - ENGINE
Jul 9, 2026
Incident date: Feb 25, 2026
The contact owns a 2024 Mazda CX-90. The contact stated that while operating the vehicle, several warning messages were displayed on the instrument panel, including the electronic stability control and the check engine warning lights. Later, while driving, the power steering failed, causing the steering wheel to become difficult to turn in either direction. The vehicle was driven to a local dealer... Read more
Incident date: Jul 7, 2026
The contact owns a 2024 Mazda CX-90. The contact stated that while operating the vehicle, several warning messages were displayed on the instrument panel, including the electronic stability control and the check engine warning lights. Later, while driving, the power steering failed, causing the steering wheel to become difficult to turn in either direction. The vehicle was driven to a local dealer... Read more
Incident date: Jul 7, 2026
Interior Electrical System / Center Console Wireless Charging Pad The plastic housing surrounding the factory wireless phone charging pad in the center console has visibly melted and deformed. The damage is localized to the area directly above/around the induction charging coil, with no similar heat damage to adjacent console plastics, indicating the wireless charging module itself is the heat sou... Read more
Incident date: Jul 7, 2026
The center touchscreen/camera display system in my 2021 Tesla Model 3 is malfunctioning. The vehicle’s camera views do not work properly on the center display, including camera visibility needed for reversing and safe operation. The failed system is available for inspection upon request. This creates a safety risk because the vehicle relies heavily on the center screen to display camera views a... Read more
Incident date: Apr 14, 2026
The contact owns a 2023 Hyundai Ioniq 5. The contact stated that while driving at higher speeds occasionally, the vehicle suddenly lost motive power. The "Smart Smooth Cruise Control Conditions Not Met" warning message was displayed on the instrument panel. The contact restarted the vehicle as a temporary fix; however, the failure recurred. The vehicle was taken to a local dealer where it was diag... Read more
Incident date: Jul 9, 2026
The contact owns a 2015 Lexus NX 200t. The contact stated that while driving at various speeds, an abnormal, ticking sound was emitted from the fuel tank. As the failure persisted, the vehicle entered "Reduced Engine Power Mode" and the check engine warning light illuminated. The vehicle was taken to an independent mechanic shop where a diagnostic check was performed, and it was discovered that th... Read more