Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Jul 10, 2026

Recurring front passenger safety restraint system fault causing incorrect occupant detection for airbag deployment. Failed and was ‘repaired’ 3 times since 2024, including 2 consecutive failed repairs of the same part within the last 3 months. Tesla service advisor also mentioned informally this is a common issue. Tesla is now refusing further no-cost repair despite both recent repairs remaini... Read more

Incident date: Jul 2, 2026

I was having an airbag light randomly come up on my dash, and when I would start the vehicle it would state “Service Restraints system”, this started this summer when the weather got hot outside. I took the vehicle in to Serpentini Chevy is Tallmadge Ohio 44278, and they said that a wiring harness and connector need replaced. I saw that there was a recall in 2021 for this exact issue. My vehic... Read more

Incident date: Jun 18, 2026

At 60,000 miles the lifter failed and bent a pushrod rod while driving 65mph on the interstate. I had to slow my driving to 40mph in heavy traffic and "limp" it to the dealership. When I drove it to the local Cadillac dealership, they confirmed what had happened. There were no warning lamps prior to this happening. This is a common failure due to the weak lifters in GM's AFM/DOD feature. If these... Read more

Incident date: May 20, 2026

Driving on highway with winding roads the steering wheel would stick on a slight turn. It would happen at the 11oclock & 1oclock position, mostly on a right curve. When correcting back you get a slight over steer. This happened over the 4 of July holiday 2026. At slower speeds it did not seem to happen. No warning lights or messages were displayed.

Incident date: Jul 11, 2026

My vehicle has experienced transmission-related issues that have affected its safety, reliability, and overall performance. The symptoms include hesitation during acceleration, delayed response when pressing the accelerator, jerking, loss of power, and unpredictable driving behavior. These issues have made it difficult to safely merge into traffic, cross intersections, and maintain normal driving ... Read more

Incident date: Jul 11, 2026

Incident date: Jul 1, 2026

On XXX, less than 24 hours after an authorized Porsche dealer released this 2024 911 as a successfully completed repair with the diagnostic codes cleared and no root cause documented, the vehicle suddenly lost motive power while traveling at highway speed. It entered limp mode with severe deceleration and displayed a red engine control error, forcing an emergency lane change across traffic to reac... Read more

Incident date: Jun 1, 2026

Incident involving my 2026 Tesla Model 3 equipped with HW4 hardware and the latest FSD (Supervised) software. During a garage reverse maneuver performed under FSD supervision, the vehicle had sufficient time to assess the surrounding environment before initiating the maneuver. There were no pedestrians or moving obstacles nearby. An adjacent parked vehicle was present next to the intended reversi... Read more

Crash

Incident date: Oct 1, 2025

Driver side front and passenger door handle broke internally. The door is unable to be opened from the inside. This puts occupants at risk of not being able to exit the veichle in an emergency or safely from the inside. The problem was fixed for the front after several weeks due to back order of the part. Per my service representative at Toyota, it was a safety concern so they paid for a rental w... Read more

Incident date: Jun 16, 2026

I left work and my car pulled back I looked at my dash I just saw all the lights on indicators telling me I may stop or not I was so scared I live 45 mins from my job and this isn’t the first incident after the second day I bought this brand new car my low oil light came on and the dip stick was dry on a brand new car the following day and from that point on my car is like a magnet and pulls to ... Read more

Incident date: Jul 11, 2026

I am getting an electrical fault which has disabled my front passenger seat airbags. They need to replace the wiring, which means they also now need to replace the passenger airbag itself because wiring has changed and the old airbag is not compatible with the new wiring. Replace Occupant Classification System (OCS) of Front Passenger Seat while Servicing Subcomponents Update Front Passenger Air... Read more

Incident date: Jul 11, 2026

The steering rack has failed on the 2020 model and apparently I’m not alone. Other model years have noted this issue with “sticky steering” issues and newer models have recalls. Honda is failing at providing quality parts to this vehicle and causing dangerous situations on the road.

Incident date: Jul 11, 2026

When driving have been reviving a warning that says adaptive cruise control failure followed by a short time were the car may unexpectedly break on the interstate.

Incident date: Jul 11, 2026

Fuel pump and module failure. Driving on the highway at 70 miles an hour and the fuel pump failed. Causing me to have zero acceleration. Thus losing speed rapidly in the center lane. No warning lights were present before or after. One previous symptom of a crank no start. Dealership was able to replicate the crank no start situation. Resulting in the problem being a fuel pump failure and module ne... Read more

Incident date: Jul 9, 2026

When trying to pass a vehicle on a two lane road I accelerated about 50-60% when I it clunked hard and dropped from 8th gear to neutral and left me coasting down the interstate for 30 seconds until the car reengaged. I had to get back behind the car I was pasing as there was no longer a safe distance with oncoming traffic. My kids were in the car with me. This has happened on more then one occur... Read more

Incident date: Jul 8, 2026

The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle shuddered intermittently and had occurred on several occasions. No warning lights were illuminated. The contact researched and was made aware of an unknown recall; however, the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failur... Read more

Incident date: Jul 7, 2026

The contact owns a 2020 Lincoln Aviator. The contact stated that after restarting the vehicle, the transmission was shifted to drive (D), but the vehicle failed to move while the accelerator pedal was depressed, and the engine was revving. The messages "Park Brake Malfunction Service", "System Braking Issue", "Service Advancetrac", "Park Malfunction Service Now", and "Check Brake System" were disp... Read more

Incident date: Feb 20, 2026

For the past year I have been dealing with multiple vehicle failures with our 2025 Jeep Wagoneer. I have worked with my dealer a dozen times. Adnt he vehicle has been under service for roughly 13 weeks. Each time the dealership tells me the issue was a software update or they were not able to "recreate the issue". Our 2025 Wagoneer has been stalling out, shifting to park and then requiring a compl... Read more

Incident date: Jul 8, 2026

I work full time in an auto body repair shop and a fire chief. I am coming across more and more white GM vehicles where the paint is not stuck where the windshield is glued in. A couple real hard pushes and the windshield will about come completely out.

Incident date: Jul 8, 2026

There is an open safety recall for the engine starter on this vehicle. I contacted the local BMW dealer on 7/10/26 to have the recall fixed they advised me that they cannot address the recall because BMW North America has not sent the parts out for them to do so. I would like this on record in case there is any future damage to my vehicle due to the recall.

Incident date: Jul 8, 2026

The contact owns a 2021 Chevrolet Trax. While the contact's spouse was driving at an undisclosed speed, the vehicle was involved in a crash. While the driver was attempting to avoid striking a deer, the vehicle crashed into a barbed wire fence. The air bags did not deploy. In addition, the contact stated that the engine detached from the vehicle after the crash. The vehicle was towed to a local to... Read more

Crash 1 injured

Incident date: Jul 8, 2026

October 2025 while driving the vehicle at highway speeds, vehicle started bucking, losing power and then stalled. The check engine light did not come on. I was able to get off the side of the road and had it towed to the dealer. Dealer found injectors to be leaking and replaced all 4 GDI fuel injectors-mileage was 29,598. On July 1, 2026, again the same issue while driving the vehicle at highway s... Read more

Incident date: Jul 5, 2026

My vehicle has been burning at least 1 quart of oil each month. There are no leaks on the ground.

Incident date: Jul 3, 2024

The contact owns a 2020 Mitsubishi Outlander. The contact stated that while driving on the interstate at an undisclosed speed, there was wind underneath the hood, and the hood was vibrating. The contact was concerned about the hood becoming ajar. There were no warning lights illuminated. The contact stated that the failure was associated with TSB: 21-42A-001. The vehicle was taken to the local dea... Read more

Incident date: Jun 6, 2026

The contact owns a 2019 Volvo XC90. The contact stated that while driving at various speeds and or while the vehicle was parked, the A/C unit became inoperable, and the defogger failed to clear the front windshield. The contact stated that the A/C was shifted to the MAX setting to operate as needed to defrost the windshield with an abnormal odor blowing through the vents. The vehicle was taken a d... Read more

Incident date: Apr 24, 2026

Returning from [XXX] to [XXX] area Wed. XXX, traveling at ~75 mph on [XXX], I experienced a loss of power on a mild incline and an associated “Stop Safely - Vehicle Will Shut Off Soon” instrument cluster message. I had to move hazardously in traffic while coasting to a stop on the right shoulder. This occurred with ~24,810 total miles on the vehicle since I purchased it new. I turned off the v... Read more

Incident date: Jul 5, 2026

The contact owned a 2023 Subaru Forester. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated, and the Forward Collision Avoidance system was inoperative, causing the front center of the vehicle to crash into five other vehicles while trying to stop the vehicle. The air bags deployed as needed. No warning lights were illuminated. The vehicle was dee... Read more

Crash

Incident date: Jul 5, 2026

Back up camera goes upside down or unavailable.

Incident date: Jun 25, 2026

The front camera is intermittent and sometimes it works but other times I get 5 error messages when I start my car: adaptive cruise control problem, lane keeping assist problem, collision mitigation system problem, road departure mitigation system problem, auto high-beam problem. In reviewing online, it seems like this is a very common problem with all of these models. Since the repair rate is ov... Read more

Incident date: Jul 7, 2026

Recently, the car started shuddering at 25-45 mph. We took it to the Ford dealer for an evaluation and were told that the torque converter and transmission are very damaged. They both need to be replaced at a cost of $10,000. We have only 61500 miles on the car. Further research has indicated that if we were to keep driving it, it could result in sudden failure, loss of driving power and possib... Read more

Incident date: Jul 7, 2026

I am writing regarding my 2026 Chevrolet Corvette Stingray 1LT and a very serious safety incident that occurred while driving on the Garden State Parkway. While driving at highway speed under normal conditions, my Corvette suddenly jerked and completely shut off without warning. The vehicle immediately lost power and became undrivable. Because there was no emergency shoulder available, I had no s... Read more

Incident date: Jul 9, 2026

The contact owns a 2021 Ford Edge. The contact stated that while driving on several occasions and making a turn, there was an abnormal clicking sound coming from underneath the vehicle. The contact added that her husband did donuts continuously and observed the sound. The vehicle was taken to an independent mechanic, where it was determined that the sound in the rear axle was coming from the left ... Read more

Incident date: Jun 30, 2026

Incident date: Jul 3, 2026

Transmission torque converter attempts to lockup when vehicle is in gear, at idle and brakes applied. This causes the engine rpm to drop or stall. This causes an unexpected delay and hesitation when accelerating from a stop followed by an unexpected acceleration surge. This issue has been confirmed by an independent service center. No computer codes or warning signals on the dash are present.

Incident date: Jul 6, 2026

TPMS system total malfunction. Wife started out of our garage for work and noticed that the vehicle wasnt driving right and fortunately stopped and back down our driveway back toward the garage. Called me out and I went around the vehicle and witnessed the right front tire was completely flat. The system had not alerted her and when I went through the menu it had a green checkmark and said all ... Read more

Incident date: Jul 4, 2026

The contact owns a 2024 Acura ZDX. The contact received notice of NHTSA Campaign Number: 26V306000 (Back Over Prevention). The contact stated that while in reverse(R), the rear-view camera became inoperable with a red or yellow caution sign displayed on the screen. Additionally, the contact stated that while the vehicle was in reverse(R) on several occasions, the electric side mirrors rotated down... Read more

Crash

Incident date: Jul 4, 2026

I just paid $250 for diagnostic fee and Honda mentioned it’s a head gaskets failure ironically enough for my model it’s a world wide problem I just spent $2k on a turbo charger job on my car last month thinking that was the problem

Incident date: Mar 21, 2025

Vehicle has a history of steering rack failure (recently replaced; May 22nd 2026). During the same service visit, the authorized Mazda dealership formally documented that this vehicle is affected by Mazda Customer Satisfaction Program 14 (CSP 14) for a critical brake defect. However, the dealership returned the vehicle to me without performing the safety repair, forcing me to drive a vehicle with ... Read more

Incident date: Mar 20, 2026

I am submitting this complaint regarding a steering system defect on my 2019 Honda CR-V, which currently has fewer than 55,000 miles. Over the past few weeks, I have been experiencing a grinding/creaking noise when turning the steering wheel, particularly during low-speed right turns and when the steering wheel is turned while reversing. The noise also occurs occasionally steering forward and has... Read more

Incident date: Jul 10, 2026

My vehicle has the radiator fan that will not shut off. It stays running until the battery goes dead. I have taken it in to dealership and get the can not reproduce answer as well as maybe its this or that, you will have to leave it here. In doing research this is a known issues with the relay being built in to the PCB fuse block. The block shorts or sticks and the whole thing needs to be replaced... Read more

Incident date: Jul 10, 2026

When I make a turn, I hear a clicking noise and also when I come to a complete stop, I can a sound that sounds like a grunting noise. I had new brakes, rotors and brand new tires put on in 2025. I think my ball joints and tie rod is defective. I have a triple AAA membership and I just renewed it in June and it said that my 2021 has two recalls. NHTSA # 23V628000 The back over prevention sensing sy... Read more

Incident date: Jul 10, 2026

Incident date: Feb 20, 2026

Unknown Shifter locks and won't start. Driving on interstate and the engine started to rev up. The tac showed excessive pressure. Esc and traction lights appear. This car has only 110,000 miles on it.

Incident date: Apr 24, 2026

While driving in Electric Mode this morning, my Jeep experienced a loss of motive power in traffic. When the power loss occurred, I pressed the accelerator, and nothing happened. Moments later, I got a warning telling me Electric Mode Unavailable. Then, a couple moments later again, the gasoline engine started and the vehicle surged ahead nearly causing a collision. Since the 68C Recall was perfor... Read more

Incident date: Oct 5, 2025

Upon purchasing a used 2023 Silverado, on the first night of ownership, I found the headlight on the passenger side to be defective. The high beams activated approximately a full second slower than the driver's side. It took me a few days to confirm what I was seeing, where I immediately reached out to help from the Chevy dealership it was purchased from. After back and forth, the dealership refus... Read more

Incident date: Jul 1, 2026

This vehicle has the Hyundai 1.6L GDI engine, which has been recalled in other Hyundai models, just not the 2014 Accent. Just after passing 100,000 miles, this vehicle's check engine light came on indicating something was wrong with the camshaft timing. We brought it to a mechanic and found out the camshaft sprockets on the exhaust are faulty and it requires a new timing chain as well. If these re... Read more

Incident date: Jul 7, 2026

No restart after auto start/stop engaged. The engine failed to restart on its own from a complete stop at a traffic light and road intersection with the auto start/stop function engaged. This occurred at a very busy intersection on a road under construction. I had passengers in the truck with outside temperatures above 100 degrees. Traffic was extremely heavy and other vehicles were honking he... Read more

Incident date: Jul 7, 2026

KAFAS Mid Camera has software malfunction, internal fault, system does not operate as designed. Takes down all driver assistance features. Module unable to accept new coding/programming. BMW service information - B66 20 19

Incident date: Jul 7, 2026

Incident date: Jul 10, 2026

COMPONENTS FAILED & EVIDENCE: 4 dry-rotted Kumho Crugen Premium tires, size 225/60R17, DOT 272A YANH 1319. Replaced due to hazard. High-definition photo proof of the severe dry rot defects, deep tread cracking, and the 2019 date stamps discovered upon removal is fully preserved and available.SAFETY RISK & CONCEALMENT: Operating on 7-year-old structurally compromised rubber posed a severe blowout l... Read more

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Vehicle Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog