Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Jul 1, 2026
ABS break lights and Service Advanced Trac lights flashing and beeping. Eventually Break fluid low lights came on and car would not break when driving . Leaked break fluid on driveway. Car was unable to be driven, no breaks .all happened very quickly and without any reason .i had it towed to a break mechanic and he said it was the ABS modular break line that was broken and there was no more break ... Read more
Incident date: Dec 15, 2025
ABS break lights and Service Advanced Trac lights flashing and beeping. Eventually Break fluid low lights came on and car would not break when driving . Leaked break fluid on driveway. Car was unable to be driven, no breaks .all happened very quickly and without any reason .i had it towed to a break mechanic and he said it was the ABS modular break line that was broken and there was no more break ... Read more
Incident date: Dec 15, 2025
ABS break lights and Service Advanced Trac lights flashing and beeping. Eventually Break fluid low lights came on and car would not break when driving . Leaked break fluid on driveway. Car was unable to be driven, no breaks .all happened very quickly and without any reason .i had it towed to a break mechanic and he said it was the ABS modular break line that was broken and there was no more break ... Read more
FORD
EXPEDITION
(2022) - UNKNOWN OR OTHER
Jul 13, 2026
Incident date: Jul 6, 2026
On 7/6/2024 after already having driven my truck to the store I noticed that the rear cab power sliding window exploded outward. Most of the glass was on the tonneau cover but some was inside. While cleaning it I noticed some has fallen into the seat belt assembly for the rear passenger seat. The temperature was 81f and there was absolutely no possible way that this was vandalism or a projectile h... Read more
FORD
EXPEDITION
(2022) - SEAT BELTS
Jul 13, 2026
Incident date: Jul 6, 2026
On 7/6/2024 after already having driven my truck to the store I noticed that the rear cab power sliding window exploded outward. Most of the glass was on the tonneau cover but some was inside. While cleaning it I noticed some has fallen into the seat belt assembly for the rear passenger seat. The temperature was 81f and there was absolutely no possible way that this was vandalism or a projectile h... Read more
FORD
EXPEDITION
(2022) - SEAT BELTS
Jul 13, 2026
Incident date: Jul 6, 2026
The contact owns a 2024 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts); however, the part to do the recall repair was available; however, the parts were currently on back order and only a limited number of parts were being released. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of tim... Read more
Incident date: Jun 9, 2026
The contact owns a 2018 Ram 3500. The contact stated that while waiting at a traffic light to enter the freeway, the contact started to accelerate, and the vehicle started shaking abnormally. The ESC warning light was illuminated. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was contacted, and the contact was informed that parts ... Read more
FORD
BRONCO SPORT
(2022) - POWER TRAIN
Jul 13, 2026
Incident date: Jul 3, 2026
I did some online research and am concerned that the accident may have been caused by a safety issue reported on our 2025 model Cadillac Lyriq involving its One Pedal Driving (OPD) feature. We had tried using OPD when we first got the car and didn't like it and have not engaged it again over the past year. However, after an Over The Air update last week, the feature seems have been engaged by itse... Read more
Crash
Incident date: Jul 12, 2026
The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact stated that while the vehicle was parked, the parking brake independently enabled and caused the battery to drain. Roadside Assistance was contacted. The Roadside Assistance driver recharged the battery. The vehicle was taken to the ... Read more
Incident date: Oct 13, 2025
My 2022 Chevrolet Malibu LT repeatedly and unpredictably enters a "Reduced Engine Power" state, causing sudden, dangerous drops in speed while driving in traffic. This intermittent loss of power happens constantly on and off, creating an ongoing and severe safety hazard. A diagnostic scan reveals codes P0299 (Turbocharger Underboost), P1101, and P2227. General Motors has an active Special Coverage... Read more
Incident date: Jul 11, 2026
My 2022 Chevrolet Malibu LT repeatedly and unpredictably enters a "Reduced Engine Power" state, causing sudden, dangerous drops in speed while driving in traffic. This intermittent loss of power happens constantly on and off, creating an ongoing and severe safety hazard. A diagnostic scan reveals codes P0299 (Turbocharger Underboost), P1101, and P2227. General Motors has an active Special Coverage... Read more
Incident date: Jul 11, 2026
The contact owns a 2014 Ford Focus. The contact stated that the vehicle failed to start as needed. The contact used an OBD scanner to retrieve DTC: P06B8. The vehicle was diagnosed by an independent mechanic, who determined that the TCM needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 14M02 (Transmission Control Module Extended ... Read more
Incident date: Oct 13, 2025
I was merging onto the highway and the acceleration stopped working and the vehicle would not go more than 25 mph. Had to restart car in shoulder, isue seemed to self correct but then it happened 10 minutes later stranding me in between the highway and exit ramp. This was a huge safety issue and myself and others lives were at risk. I am bringing the vehicle in for inspection but this seems to ... Read more
Incident date: Jun 8, 2026
The abs module is providing a code and mechanic states it is defective and needs to be replaced. Manufacturer has no parts available for repair. No accident occurred, only way to use vehicle is without abs protected braking.
Incident date: Jul 6, 2026
The contact owns a 2008 Pontiac G5. The contact stated that the message "Service Air Bag" was displayed. The vehicle was taken to two different dealers, including Burton Buick GMC of Elkton (1 Automotive Blvd, Elkton, MD 21921), where it was diagnosed with Passenger Presence System (PPS) module failure; however, the contact was informed that the part was discontinued. The vehicle was not repaired.... Read more
Incident date: Oct 13, 2025
Bought brand new, I am at almost 68,000 miles. I have had vibration, rattling, etc near the front left of the car. After inspections and diagnostics. They said I need a new steering rack. It seems pre-mature to need a steering rack. No damage or high impact things have happened. Please investigate this issue to see if it could be manufacturing issue. Thank you! I am having it repaired ... Read more
Incident date: May 15, 2026
While driving at highway speed, my 2017 Chrysler Pacifica PHEV suddenly entered limp mode, displaying a red turtle warning light and red battery icon, and lost propulsion. My family was forced to pull onto the shoulder of a busy expressway, creating an immediate safety risk to occupants and other drivers. The vehicle was towed to an authorized Chrysler dealership where it has remained for nearly ... Read more
Incident date: May 1, 2026
While driving at highway speed, my 2017 Chrysler Pacifica PHEV suddenly entered limp mode, displaying a red turtle warning light and red battery icon, and lost propulsion. My family was forced to pull onto the shoulder of a busy expressway, creating an immediate safety risk to occupants and other drivers. The vehicle was towed to an authorized Chrysler dealership where it has remained for nearly ... Read more
FORD
ESCAPE HYBRID
(2008) - ELECTRICAL SYSTEM
Jul 13, 2026
Incident date: Mar 16, 2026
The vehicle will not accelerate past 30 mph on the highway. The fuel system will not engage, and the vehicle continues to run on hybrid mode which causes the battery to drain and acceleration to throttle. This occurs on all drive modes and fuel conditions.
FORD
EXPEDITION
(2020) - ENGINE
Jul 13, 2026
Incident date: Jul 1, 2026
Engine loss of power, exhaust producing white/gray smoke from tail pipe. Was stopped at stop light, pressed accelerator when light turned green. As I proceeded through the busy intersection, without warning, the engine lost power. As traffic was speeding up I was decelerating in front of a large tractor-trailer that nearly rear-ended me. Have not taken SUV to dealership or service center yet. ... Read more
Incident date: Jun 29, 2026
Vehicle suffered a failure cascade of the brake booster vacuum pump system. During a low-speed bumper collision on July 4 and a boat ramp slide, the pedal triggered abnormal ABS-like pulsing as the computer tried to hydraulically compensate for dropping vacuum pressure. This resulted in truck front bumper damage and boat trailer fender damage. On July 10, total failure occurred in a drive-thru, r... Read more
Crash
Incident date: May 24, 2026
Vehicle displayed a “Safety Restraint System Issue - Service Required” alert (fault codes RCM_a056 and RCM_a032). Tesla diagnosed an open circuit between the driver-side curtain airbag and the left airbag controller, requiring replacement of the left body harness. Tesla quoted approximately $1,800–$2,200 for the out-of-warranty repair. This is a known, recurring pattern — multiple other 20... Read more
Incident date: Feb 17, 2025
Driver of the vehicle was parking the vehicle in a parking lot, foot nowhere near the accelerator when the car suddenly surged forward striking a parking pole.. The driver side front quarter panel took on heavy damage along with the sensors.. Car had to be towed... It accelerated by itself...
Crash
Incident date: Apr 10, 2026
The contact owns a 2025 Honda Pilot. The contact stated that while operating the vehicle with the Adaptive Cruise Control activated, the adaptive cruise control erroneously deactivated, causing the vehicle to suddenly decelerate. The contact stated that the failure once occurred while driving up a steep hill while being followed by a second vehicle. Additionally, the message to clean the camera le... Read more
Incident date: Apr 10, 2026
The contact owns a 2021 GMC Yukon XL. The contact stated that while driving 55 MPH, several unknown warning lights illuminated, and the check engine warning light started blinking. The contact pulled over and became aware that the vehicle was shaking. The vehicle was turned off and restarted; however, the failure persisted, with smoke coming from the vehicle. The vehicle was repaired under NHTSA C... Read more
FORD
EXPEDITION
(2022) - UNKNOWN OR OTHER
Jul 13, 2026
Incident date: Jul 13, 2026
Backup camera screen went out 2 months after purchasing. I googled and multiple forums including Reddit had 2018 renegade owners reporting the same thing Definitely a safety issue when half the screen is out. Unable to use backup camera as purposed for safe driving It also makes it diffCult and thus unsafe to make selections on the touch screen for radio Bluetooth and other important settings Scr... Read more
FORD
EXPEDITION
(2022) - ELECTRICAL SYSTEM
Jul 13, 2026
Incident date: Jul 13, 2026
Backup camera screen went out 2 months after purchasing. I googled and multiple forums including Reddit had 2018 renegade owners reporting the same thing Definitely a safety issue when half the screen is out. Unable to use backup camera as purposed for safe driving It also makes it diffCult and thus unsafe to make selections on the touch screen for radio Bluetooth and other important settings Scr... Read more
FORD
EXPEDITION
(2022) - ELECTRICAL SYSTEM
Jul 13, 2026
Incident date: Jul 13, 2026
The brake hydraulic control unit (HCU) has malfunctioned as described in recall campaign 24V-896/C4B, resulting in the ABS and Traction Control warning lights remaining illuminated on the dashboard for an extended period. This indicates an ongoing loss of ABS/Traction Control system function, which increases the risk of a crash during hard braking or slippery conditions, per the manufacturer's own... Read more
Incident date: May 1, 2026
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the transmission was upshifting roughly while accelerating, causing the vehicle to jerk forward abruptly. The contact stated that while releasing the accelerator pedal, the transmission downshifted roughly. The contact stated that the Service 4WD message was displayed on the instrument panel. The ... Read more
Incident date: May 1, 2026
Accelerated onto a 4-lane major highway and lost most engine power and many warning lights came on. I lost most vehicle power merging onto a 4 lane highway around other vehicles. I was able to get the car stopped car safely on side of the road and cut off for one minute. There was a noticeable rattlling noise in the engine compartment and severly reduced power. No lights regarding engine were prev... Read more
Incident date: May 1, 2026
I was driving down the highway and the right, rear window shattered and blew glass all over the inside of my truck (the cab). There was no incident, no stress cracks, etc. The window simply “exploded”. I drove to the nearest Ford Dealership, assuming it would be covered under my bumper to bumper warranty. After the dealership had my vehicle a full week, they informed me Ford would not pay. I... Read more
Incident date: Jun 25, 2026
The contact owns a 2017 Chevrolet Tahoe. The contact stated that while driving approximately 15 MPH uphill in the mountains, the transmission started slipping, followed by a loud banging sound. The contact stated that later, while fishing, there was an abnormal metallic sound like BBs hitting a tin can coming from the vehicle. The contact stated that previously, while driving at an undisclosed spe... Read more
Incident date: Jan 15, 2023
The contact owns a 2017 Chevrolet Tahoe. The contact stated that while driving approximately 15 MPH uphill in the mountains, the transmission started slipping, followed by a loud banging sound. The contact stated that later, while fishing, there was an abnormal metallic sound like BBs hitting a tin can coming from the vehicle. The contact stated that previously, while driving at an undisclosed spe... Read more
FORD
EXPEDITION
(2013) - UNKNOWN OR OTHER
Jul 13, 2026
Incident date: Jun 20, 2026
Vehicle Component Affected: Electrical System / HVAC / Blower Motor Resistor Incident Description: While operating my 2023 Kia Sorento, the HVAC system suddenly suffered a complete failure, causing all airflow to cease instantly. A subsequent professional diagnostic inspection by an authorized Kia dealership revealed that the contacts at the blower motor resistor were severely burnt, causing the ... Read more
FORD
EXPEDITION
(2021) - ENGINE
Jul 13, 2026
Incident date: Jul 13, 2026
Front exhaust pipe separated from its mounting bracket causing a consistent rattle. This condition is exactly as described in "N222385510 - Special Coverage Front Exhaust Pipe", released in May 2023. Exhaust components in this vehicle are materially the same as the covered 2021 vehicles and thus this vehicle should be similarly covered. Issue has been confirmed by a dealer and is available for ... Read more
FORD
EXPEDITION
(2013) - ENGINE
Jul 13, 2026
Incident date: Jun 20, 2026
I just got this car from a used car dealership, it has 170K miles and the engine just stopped on me today. It’s very disappointing for the car to just stop like this. While I had my family in the car with a new born. Very disappointing
Incident date: Nov 1, 2022
The recall C4B/NHTSB 24v-893 came out in January of 2025. The parts are still not available for this recall (per Chrysler/RAM). I have been driving my truck with a possible non-working ABS system for a year and a half, often pulling a 10,000 lb trailer. I feel that this is ridiculous that the part is still not available. If I had a wreck during this time, I guarantee that I would sue the crap out ... Read more
Incident date: Jul 10, 2026
I own a 2022 Hyundai Palisade SEL. On XXX, while driving at the intersection of [XXX] and [XXX] in [XXX], the engine abruptly lost power, causing a sudden loss of engine power while the vehicle was in motion. This is my family's primary vehicle, and my wife and children were in the car during this incident. On XXX, I brought the vehicle to Courtesy Hyundai in [XXX]. The dealer found essentially no... Read more
FORD
BRONCO SPORT
(2023) - TIRES
Jul 13, 2026
Incident date: Jul 12, 2026
Hello, the tire blew out on the interstate and is only at 25k mileage. Warranty stated is 40k mileage and I’m an extremely safe driver, I bought the car brand new with the tires on it
Incident date: Jul 10, 2026
The steering started glitching in December 2025. The steering became increasingly difficult and did not respond normally, causing concern that I could lose the ability to control the vehicle. Because steering is essential to maintaining control of a vehicle, I believe this failure created a serious risk of a crash, injury or death. The problem has been inspected and confirmed by Walsh Honda in Mac... Read more
FORD
F-150 HYBRID
(2022) - STEERING
Jul 13, 2026
Incident date: Jul 12, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving approximately 35 - 50 MPH, the message that an update was needed was displayed. The contact selected to complete the update later; however, the computer system continued to perform the update, causing all indicators, screens, and displays to black out. The contact was able to drive to the residence. The following morning... Read more
Incident date: Jul 12, 2026
About six months ago, I lost the heated steering wheel functionality in my steering wheel, then from there, I slowly lost functionality like cruise control, and the most recent now my airbag and horn do not work. If you press on the horn, it is silent, and the airbag light has been illuminated consistently for the last couple of months. I had this issue diagnosed and it came up with the codes of B... Read more
Incident date: Jul 5, 2026
Pooling of water on passenger side of vehicle. Drain tube clogged HVAC under 2300 miles. They stated it was because I ran through a mud puddle and denied the warranty and will not cover the interior of the vehicle. The interior is moldy from the water exposure, and the electrical system has been compromised. I cannot use the vehicle as the mold poses an immediate environmental safety concern f... Read more
Incident date: Jul 5, 2026
Pooling of water on passenger side of vehicle. Drain tube clogged HVAC under 2300 miles. They stated it was because I ran through a mud puddle and denied the warranty and will not cover the interior of the vehicle. The interior is moldy from the water exposure, and the electrical system has been compromised. I cannot use the vehicle as the mold poses an immediate environmental safety concern f... Read more
Incident date: Jul 5, 2026
The Ram 2026 towing package includes tow mirrors. These mirrors create a huge blind spot. multiple times I have started to pull out only to realize there was a car coming. I have had many close calls because these mirrors are so tall. I asked Ram about putting on the regular mirrors but they say it is not possible. I have read in many forums people with the same complaints.07
Incident date: Apr 13, 2026
The check engine lights blinking, it overheats and it shuts down.
Incident date: Jul 13, 2026
1. Head gasket and turbo system 2. I was driving on the highway at 55mph and the front end of the car started to shake so I pulled over to inspect the car as best I could. 3. The Honda dealer did a diagnostic for my AC $450 and $200 for the hazard lights. I was told my AC needed to be charged and then the prices to replace my head gasket, turbo and coolant flush for a total of 10k. 4. All of t... Read more
Incident date: Jun 22, 2026
The first engine failure occurred while my vehicle remained under warranty. While driving with my children and a couple of her teammates to an AAU tournament in [XXX], the vehicle just began emitting white smoke. We pulled to a gas station and were stranded until we could arrange transportation for the 7 of us. It was a good thing that we left a day early or the girls would not have made it to the... Read more
Incident date: Jul 12, 2026
All of the warning lights on my dashboard are on causing the car to loose power while driving. According to the dealership and other Honda owners they have this same issue. Why is my car not showing any recalls when clearly this is a manufacturing issue with a lot of Hondas. Dealership is telling me at least $3000 to repair
FORD
BRONCO SPORT
(2025) - ENGINE
Jul 12, 2026
Incident date: Jul 12, 2026
I was told today that my BMW engine oil pump is failing because of plastic internal components which will cause irreversible catastrophic engine damage during operation which is extremely dangerous and that I was informed by the dealer that BMW quietly changed them 2 years after due to the failure rate. If the oil pump shatters, debris can permanently damage the engine during operation jeopardizin... Read more