Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Jul 2, 2026
While driving my 2017 Chrysler Pacifica at highway speeds the steering wheel locks or sticks in a curve and is extremely scary! This happened to me back in 2022 and took several trips to the dealer to determine the problem as they could not recreate the occurrence. After several attempts they found recall V53/NHTSA 19V-348, they followed the recall and returned the vehicle to me in August of 202... Read more
Incident date: May 3, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Driver's side selt belt does not latch all the time. Yes can be inspected. How was your safety or the safety of others put at risk? If the seat fails, injury can occur in a crash Has the problem been reproduced or confirmed by a dealer or independent service center? Appointment is July 18 Has t... Read more
Incident date: Jul 14, 2026
The contact owns a 2024 Ford F-150. The contact received notification of NTHSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a f... Read more
Incident date: Jun 24, 2026
The issue involves a loss of signal between the transmission range sensor and the powertrain control module, which can cause the transmission to unexpectedly downshift into second gear, potentially leading to a loss of vehicle control. I purchased this vehicle in Feb 2025 used 2013 Ford F 150 6 Gear and this happened to me. I took it to the dealership, and they said the recall had expired and char... Read more
Incident date: May 8, 2026
The contact owns a 2019 Chevrolet Suburban. The contact stated that the middle row seat belts failed to retract, and the seat belts became inoperable. The contact had taken the vehicle to an independent mechanic and to two dealers, and the contact was informed that the seat belts could not be replaced because parts were no longer manufactured. The vehicle was not repaired. The manufacturer was no... Read more
Incident date: May 8, 2026
The evap canister purge valve has been a recurring problem for this vehicle. The canister was replaced in 2021, but continued having problems, as it pulled a vacuum on the fuel tank in upwards of 3/8 inch. (Documented by Murray Ford in 2023 and reassuredthere was no issue by them) the vehicle has displayed inaccurate fuel readings and caused our family to be disabled and then stranded in the nigh... Read more
Incident date: May 8, 2026
The evap canister purge valve has been a recurring problem for this vehicle. The canister was replaced in 2021, but continued having problems, as it pulled a vacuum on the fuel tank in upwards of 3/8 inch. (Documented by Murray Ford in 2023 and reassuredthere was no issue by them) the vehicle has displayed inaccurate fuel readings and caused our family to be disabled and then stranded in the nigh... Read more
Incident date: Jun 22, 2026
The contact owns a 2015 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The screen would display a blank screen. The back over prevention camera would also suddenly activat... Read more
Incident date: Jul 14, 2026
Recall claim was submitted for recall #44C and while dealer submitted claim the issue was never fixed. Car is still completely silent driving <18mph through neighborhoods. EV Took car to another dealer and they will not fix because a claim was already filed even though issue was never fixed.
Incident date: Apr 10, 2026
Torque converter clutch failed and sent metal chips through the transmission causing the transmission to fall and made the truck not drivable. The check engine light came on a few hours before the transmission finally gave out. The transmission would not shift out of first gear. We were on a family trip to [XXX] from [XXX] and this left us stranded with three kids in the truck on the side of the r... Read more
Incident date: Apr 2, 2026
I am reporting a severe vehicle safety hazard and engine stalling incident on my 2013 Ford Focus caused by an un-remedied factory emissions safety defect (related to Ford Recall 26S40 / 18S32). Due to an incomplete factory software monitoring patch, the canister purge valve stuck open and allowed continuous, unchecked engine vacuum to pull straight out of the plastic fuel tank. This heavy vacuum p... Read more
Incident date: Apr 2, 2026
I WAS DRIVING THE CAR AND THERE WERE NO INDICATIONS OF AN ISSUE. THEN THE CHECK ENGINE LIGHT CAM ON AND IMMEDIATELY STARTED TO FLASH AND BEFORE i COULD GET TO THE SIDE OF THE ROAD THE ENGINE JUST SHUT OFF.
Incident date: Apr 2, 2026
I WAS DRIVING THE CAR AND THERE WERE NO INDICATIONS OF AN ISSUE. THEN THE CHECK ENGINE LIGHT CAM ON AND IMMEDIATELY STARTED TO FLASH AND BEFORE i COULD GET TO THE SIDE OF THE ROAD THE ENGINE JUST SHUT OFF.
FORD
TRANSIT CONNECT
(2015) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Sep 8, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the message that the rear seats were occupied and that the windows were rolled down was displayed, which required the contact to press the OK button. The vehicle was taken to the dealer where it was purchased, but no assistance was provided. The traction control and the ABS warning ligh... Read more
Incident date: Apr 2, 2026
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving, after an hour, the vehicle was shaking and shuddering abnormally and the vehicle lost motive power. The driver was unable to maintain a steady speed while driving the vehicle. The vehicle was making an abnormal sound while driving at 60 MPH, and the vehicle was struggling to accelerate. There were no warning lights illu... Read more
Incident date: Apr 2, 2026
The contact owns a 2025 Honda Pilot. The contact stated that while driving at an undisclosed speed and turning the steering wheel, the steering wheel made an abnormal clicking sound. The failure was a recurring failure. The dealer was made aware of the failure and associated the failure with air bag and an incorrect installation of the steering wheel. The vehicle was repaired, but the failure pers... Read more
FORD
BRONCO SPORT
(2022) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Mar 14, 2026
It is an EV, the 12 volt battery went dead after sitting 3 days. Problem is all other EV's charge the 12 volt when the voltage goes below a certain level, while the Subaru only charges the 12 volt while driving and if parked then it is on a timer and only every 20 days. I have attached a copy of the service manual someone posted. This is unsafe. Only have the car purchased new May 24, 2026. Compla... Read more
FORD
BRONCO SPORT
(2022) - SERVICE BRAKES
Jul 14, 2026
Incident date: Mar 14, 2026
Brake actuator had been making noises and it finally stopped working on 7/14/26. Thankfully my car was and stopped and parked. The car has 137k miles on it, one owner and no explanation of what caused this. There were no accidents, abuse, or failure to maintenance.
Incident date: Jul 5, 2026
I own a 2026 Carnival Prestige SX Hybrid and having loss of propulsion problems. After much research, and absolutely no help from KIA, I now think my problem is my foot, size 15, is too large to safely drive this vehicle. My shoe intermittently depresses the brake ever so slightly while I accelerate from a stop. This triggers the Brake-Throttle Override which temporarily cuts propulsion power.... Read more
Incident date: Sep 13, 2025
Lots of crackling noises via the audio system. Display reboots itself many times before it finally went BLANK. Radio / DVD DEAD. Blind Spot warnings DEAD. Back up camera DEAD. Navigation DEAD. Eventually the battery goes DEAD and the car will not start. Got Stranded a few times. Changed the battery. But hopeless and reliability is DEAD. Definitely disappointed with HONDA.
Incident date: Sep 13, 2025
Lots of crackling noises via the audio system. Display reboots itself many times before it finally went BLANK. Radio / DVD DEAD. Blind Spot warnings DEAD. Back up camera DEAD. Navigation DEAD. Eventually the battery goes DEAD and the car will not start. Got Stranded a few times. Changed the battery. But hopeless and reliability is DEAD. Definitely disappointed with HONDA.
Incident date: Jul 14, 2023
Description of Safety Problem:This complaint is a formal report of an open safety recall remedy failure under NHTSA Campaign 21V800 (Volvo Recall R10136). On 7/8/2026, an authorized manufacturer dealership (Volvo Cars Palo Alto) replaced the driver's airbag module on my 2007 Volvo XC70. Prior to this mandatory safety service, the vehicle's Supplemental Restraint System (SRS) network functioned fla... Read more
Incident date: Oct 31, 2021
Was braking with traffic and all of a sudden the emergency braking kicked on and brought the car to a stop from about 40 miles per hour with no immediate threat of collision. Brakes were being applied manually and had plenty of room infront of the vehicle and traffic was not stopped. Nearly caused the vehicle behind to collide into me. Very uncomfortable whiplash feeling experienced and my unsecur... Read more
Incident date: Oct 31, 2021
The contact owns a 2026 Dodge Durango. While driving at an undisclosed speed in a rainstorm, the front window windshield wipers failed to wipe the windshield. The windshield wipers were replaced, and the vehicle was repaired. Additionally, the instrument panel failed to display an accurate fuel level. The vehicle was taken to the local dealer, who informed the contact that the failure was caused b... Read more
Incident date: Oct 31, 2021
The contact owns a 2026 Dodge Durango. While driving at an undisclosed speed in a rainstorm, the front window windshield wipers failed to wipe the windshield. The windshield wipers were replaced, and the vehicle was repaired. Additionally, the instrument panel failed to display an accurate fuel level. The vehicle was taken to the local dealer, who informed the contact that the failure was caused b... Read more
Incident date: Jul 14, 2026
The contact owns a 2023 Genesis G70. The contact stated that while driving on several occasions at various speeds, the "Turn Signal Error" message was displayed and an orange master warning light was illuminated. The vehicle was taken to the residence, where the contact noticed condensation in the passenger’s side headlight. The contact stated that the passenger’s side turn signal bulb was rep... Read more
FORD
F-150 LIGHTNING BEV
(2024) - ENGINE AND ENGINE COOLING
Jul 14, 2026
Incident date: Nov 19, 2025
The contact owns a 2026 Honda CBR600RR. The contact stated that the motorcycle was consuming a quart of engine oil every 1,000 miles. The contact associated the failure with NHTSA Campaign Number: 25V891000 (Engine and Engine Cooling). The motorcycle was taken to the local dealer, but was not diagnosed or repaired. The motorcycle was taken to another local dealer, Cycle World (4972 Virginia Beach ... Read more
Incident date: Jun 27, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 75 MPH, the vehicle was driving sluggishly and decelerated unintendedly. The vehicle failed to exceed 50 MPH while driving with the check engine warning light illuminated. The vehicle was taken to a certified mechanic, who diagnosed the vehicle with variable valve timing failure with DTC: P0012 displayed. The... Read more
Incident date: Oct 10, 2025
Interior factory component off-gassing causes a recurring residue film on the internal glass of the forward-facing camera, completely blinding the vehicle's primary safety systems and FSD. Tesla Service refuses to rectify the defect under warranty, calling it standard maintenance, forcing owners to drive with compromised driver-assist features or pay recurring out-of-pocket fees.
FORD
BRONCO SPORT
(2025) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Jul 13, 2026
Complaint Title: Defective Horn System on 2026 Tesla Model 3 - Ineffective in Rain or Highway Conditions Description: The horn on my 2026 Tesla Model 3 Highland is dangerously inadequate. It uses a single pedestrian warning speaker instead of a proper horn, which is easily overpowered by road noise, tire noise from large trucks, and especially rain. I cannot reliably alert other drivers, including... Read more
FORD
BRONCO SPORT
(2025) - UNKNOWN OR OTHER
Jul 14, 2026
Incident date: Jul 13, 2026
Complaint Title: Defective Horn System on 2026 Tesla Model 3 - Ineffective in Rain or Highway Conditions Description: The horn on my 2026 Tesla Model 3 Highland is dangerously inadequate. It uses a single pedestrian warning speaker instead of a proper horn, which is easily overpowered by road noise, tire noise from large trucks, and especially rain. I cannot reliably alert other drivers, including... Read more
Incident date: Jul 7, 2026
Seats Front passenger safety restraint system issue/ Service is required/Service is required
Incident date: Jul 7, 2026
Unknown issues with our jeep, not moving correctly, havent received anything for a recall for our Jeep with wiring issues
Incident date: Jul 7, 2026
My car was at only 55,000 miles, there was a weird shuddering and my RPMs were very jumpy. It almost felt like my car was going to stall out. I took it in to the ford dealership and I had to get my Torque Converter replaced. I had no dash lights on or any other problems. I got it replaced, but my car still feels shaky while at low speeds. Apparently it’s a very common problem in this car.
Incident date: May 25, 2026
I was under the truck working on it and the truck was on I had the emergency brake on and the truck went into reverse and ran me over
1 injured
Incident date: May 25, 2026
I was under the truck working on it and the truck was on I had the emergency brake on and the truck went into reverse and ran me over
1 injured
Incident date: Jul 2, 2026
1. Front drivers headlight is out, second went inside a restaurant at around 3am to get something to eat and door won't open ,dead battery i guess. 3rd while backing up another vehicle also ran into me, when I blew the horn. No horn or sound.
Incident date: Jun 29, 2026
Coolant is burning and going into the oil in the engine. Occupancy indicator is malfunctioning causing a drastic amount of liability for death
Incident date: Jun 29, 2026
Coolant is burning and going into the oil in the engine. Occupancy indicator is malfunctioning causing a drastic amount of liability for death
Incident date: Jun 29, 2026
Backup camera recall has been since October 2025 and they have not stocked the parts since. I feel that that has been excessively long
Incident date: Mar 11, 2021
When driving my 2018 Honda Civic, the steering wheel exhibits a distinct "sticky," "notchy," or "binding" sensation, making small, incremental lane adjustments difficult. While trying to make minor steering corrections, the steering wheel feels locked or caught in place. I have to apply intentional, extra physical force to overcome this resistance and break the steering wheel free. Once it breaks ... Read more
Incident date: Jun 1, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The contact pulled over and drove to the destination with the vehicle in LIMP Mode. The vehicle returned to normal operation after it was turned off and restarted. The vehicle was diagnosed by an independent mechanic... Read more
Incident date: Oct 22, 2025
The engine has structural manufacturer defect causing extreme internal engine oil consumption with zero external leaks, creating a severe risk of sudden oil starvation catastrophic mechanical engine failure. The severe oil consumption problem was confirmed by a certified national corporate service center (Firestone Auto Care). An intermittent P0420 catalytic converter warning is actively appearing... Read more
Incident date: Nov 15, 2025
This vehicle has a recurring suspension defect causing a chassis or suspension component to make physical contact with the inner shoulder of the rear tires during normal operation, producing a sharp linear cut progressing to full cord exposure and fraying of internal steel and aramid belts. This has occurred on at least three sets of rear tires between July 2025 and June 2026. Tesla's own service ... Read more
Incident date: Jun 30, 2026
FAILURE: Blind spot monitor module failed due to a corroded internal electrical connector. The failure disabled both the Blind Spot Monitor (BSM) and Rear Cross-Traffic Alert (RCTA). Both remain inoperative. The failed component has not been replaced and is available for inspection. SAFETY RISK: Two active safety systems are disabled. The vehicle no longer warns of vehicles in the blind spot durin... Read more
Incident date: Jun 25, 2026
FAILURE: Blind spot monitor module failed due to a corroded internal electrical connector. The failure disabled both the Blind Spot Monitor (BSM) and Rear Cross-Traffic Alert (RCTA). Both remain inoperative. The failed component has not been replaced and is available for inspection. SAFETY RISK: Two active safety systems are disabled. The vehicle no longer warns of vehicles in the blind spot durin... Read more
Incident date: Jul 2, 2026
FAILURE: Blind spot monitor module failed due to a corroded internal electrical connector. The failure disabled both the Blind Spot Monitor (BSM) and Rear Cross-Traffic Alert (RCTA). Both remain inoperative. The failed component has not been replaced and is available for inspection. SAFETY RISK: Two active safety systems are disabled. The vehicle no longer warns of vehicles in the blind spot durin... Read more
Incident date: Jul 2, 2026
The battery in this car can catch fire at any time while parked. The dealership would not take the car to inspect, repair or replace the battery because there is no remedy available at this time. The recall information go back to January 2026 with no remedy or resolution available period. Instructions say I can charge it only up to 80%. I have to make adjustments to my daily routine. Instructio... Read more
Incident date: Jul 12, 2026
Driving on the interstate and the truck surged very hard. The truck began to surge very hard and went into decreased speed mode. We were told by the dealer there is a TSB for the PCM. This decreased power caused the truck to not be able to travel over 25 MPH in a 70 MPH zone. This caused an unsafe situation.