Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Apr 17, 2026

I just got back home from Walmart, went in my house to get a few things and head to my camper. I had to get one last thing ,so I started to drive over town I noticed a plastic burning smell ,I thought someone was burning trash, so I keep going ,the smell got worse,so I stopped and was going to check what it was and smoke started coming out of the vents,so I turned around drove car home,as I was pu... Read more

Fire

Incident date: Apr 1, 2026

For the past 4 months after turning off the engine, my vehicle is failing to recognize that it is in Park. I am getting a message on my display stating “Shift to Park”. This is preventing my vehicle from shutting down.

Incident date: Jul 14, 2026

Since taking delivery on June 20, 2025, this vehicle has exhibited a vibration at highway speeds, most severe at approximately 72 mph. The steering wheel visibly shakes and the vibration is felt through the steering column. It is fatiguing over long drives and I have become unwilling to use the vehicle for family highway travel. I reported it to the selling dealer within days of delivery. Authoriz... Read more

Incident date: Jun 25, 2026

My vehicle is subject to the Hyundai Forward Collision-Avoidance Assist (FCA) safety recall (NHTSA Campaign 26V316 / Hyundai Recall 302). The front camera software logic is overly sensitive, creating an imminent danger of unexpected, severe, and sudden automatic braking at high speeds. This manufacturing defect poses a catastrophic safety hazard to myself, my family, and other motorists on the hi... Read more

Incident date: Jul 13, 2026

I was leaving the parking lot of a grocery store - I was probably 100 yards from where I parked to the exit to the road. My [XXX] and [XXX] were in car seats in the back. I went to merge into traffic going left out of the parking lot. As I accelerated to merge into traffic and get up to speed, the emergency brake on my car engaged with roughly half of my vehicle in the lane of oncoming traffic. As... Read more

Incident date: Jul 13, 2026

NHTSA Safety Recall# 26V-016/Winnebago recall 201 was completed on my coach before delivery. The replacement part is falling off, as was identified in the NHTSA recall. The dealer has the coach if additional inspection or information is needed. There were no warning lamps or messages prior to the heater failing. The exact time of failure is unknown, but it was noticed on July 10th, 2026. T... Read more

Incident date: Mar 7, 2026

Since repair work was performed on this vehicle in late 2025, it has intermittently experienced sudden, complete brake lockup on all four wheels without any pedal input. This has occurred during sharp turns and during straight, steady highway driving, both suddenly and after gradual buildup; regardless of the pattern leading up to it, the lockup itself is abrupt and unexpected. On March 25, 2026, ... Read more

Incident date: Jul 10, 2026

I own a 2026 Mazda CX-90 hybrid with approximately 13,000 miles. The vehicle began making a grinding noise while driving, which has progressively worsened over time. It has since developed a hard knocking noise accompanied by noticeable vibration when the vehicle shifts gears. This knocking occurs during normal in-town driving. I have taken the vehicle to the selling/authorized Mazda dealership o... Read more

Incident date: Feb 12, 2026

I have a 2017 Honda crv which has intermittent bucking type issues, if I accelerate during that time the check engine light will turn on and the car will stop, sometimes when I turn the car on it will shake a bit like it struggled to turn on, in these cases most warning lights will turn on but the car will drive. Battery has been checked and it giving good output, what else could it be. Every warn... Read more

Incident date: Jul 12, 2026

Viscous Coupling and center differential failing. unable to turn at low speeds. Low mileage vehicle, under 40,000. This is a several 1000$ repair that happens right after warranty

Incident date: Jul 14, 2026

Transmission has gone out after only having the vehicle for 2.5 years. It will cost $10,000 to repair and that is not feasible or right. The mileage is at 74,000 but the warranty expired at 60,000. Ford should be held accountable for building these vehicles with awful transmissions.

Incident date: Jul 14, 2026

Vehicle: 2019 Honda Odyssey Issue: Unintended airbag deployment consistent with Honda Recall UNW (SRS Control Unit Calibration Defect) Incident Type: Safety defect – airbags deployed without collision Location & Date: Highway 131, outside of Kalamazoo, MI - travel – normal road conditions on July 6, 2026 Insurance Outcome: Denied due to manufacturer defect, will only cover minor wheel damage... Read more

Incident date: Jul 14, 2026

We purchased a used 2025 Toyota Sienna a few weeks ago. The other day, my husband put his phone and wallet into the center console compartment and closed the lid. When we went to retrieve those items, the lid only opened partially. We were finally able to remove the wallet but the phone had slid down into the compartment where the door to that console opening slides into when you open and close it... Read more

Incident date: Jul 14, 2026

Vehicle is not detecting key fob. Main battery was changed now the vehicle is not detecting keys. both key fob batteries have been replaced as well as the main vehicle battery. This issue is the same issue that the Malibu is having .this is whats happening .Ignition & Starting (TSB 23-NA-163): Addresses conditions where the vehicle exhibits a "No Crank/No Start" or "No FOB Detected" message. Deale... Read more

Incident date: Jul 14, 2026

Incident date: Oct 14, 2025

All advanced driver safety features failed. It appears there is an issue with the front camera.

Incident date: Jul 11, 2026

The automatic side doors of this Toyota sienna le have malfunctioned twice between expensive repairs. When the hardware comes off the guide rail, it hits the window behind the door and shatters in covering the interior and occupants with glass. I had the window repaired after I had the door hardware replaced after its first failure in spring of 2024. The door gave no indication it was failed u... Read more

Incident date: Mar 1, 2025

On 7/9/2026, my 2022 VW Taos was brought to the dealer for being severely underpowered, check engine lights on, and a strong raw fuel smell inside the vehicle. On 7/10/2026, the dealer stated the vehicle was ready, claiming they replaced a turbo charge pipe O-ring. The service advisor verbally stated the vehicle had been successfully test-driven for 5 miles on streets and the highway. However, off... Read more

Incident date: Jul 10, 2026

'Service CVT Power Reduced' - I have been getting this warning on and off for almost a year now. It seems to come on after the vehicle has been driving for about 30 minutes. The dealership claims they can only get a code when the warning is currently showing. And I have yet to be able to get it there while it is actively showing. I've gone there as soon as the following day and am told the codes ... Read more

Incident date: Nov 3, 2025

The contact owns a 2016 Ford Fusion. The contact stated that while vehicle was in reverse(R), the rear-view camera displayed a blank image. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable a... Read more

Incident date: Nov 3, 2025

The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar Go, Tire Size: 225/60/R17, DOT Number: [XXX]. The contact stated that while adding fluid to a reservoir under the hood, the contact discovered that the four tires were dry-rotted on the inside of the tread. The vehicle was taken to the local dealer, where the tires were purchased, and it was diagnosed that ... Read more

Incident date: Mar 15, 2025

I have two major safety concerns for my 2021 Nissan Rogue. 1) FAILED REAR DOOR ACTUATORS ON BOTH THE DRIVER AND PASSENGER SIDE OF VEHICLE: I own a 2021 Nissan Rogue with approximately 68,000 miles. The rear driver AND passenger side door lock actuator failed, causing the rear doors to no longer lock or unlock electronically using either the key fob or the interior power door lock switch. The do... Read more

Incident date: Jul 10, 2026

I was driving on the highway and lost all power steering. Almost in an accident. complete loss of power steering

Incident date: Dec 1, 2025

while driving the car puts itself in park, then the gear shift D starts blinking and the dashboard says put into Park. I've took it to jeep to figure it out and fix it. i got it back and while on the highway it did it again causing me to almost get hit by several cars. I was on the highway doing the speed limit and no brake lights also when it happens. I took it back to jeep and they still have no... Read more

Incident date: Jul 14, 2026

The contact owns a 2022 Ram 2500. The contact stated that while driving at an undisclosed speed, the vehicle intermittently went into LIMP Mode and failed to accelerate as needed. The contact pulled over and turned off the vehicle. The failure failed to be self-corrected after the vehicle was restarted. The vehicle was taken to a transmission specialist, who was unable to duplicate the failure. Th... Read more

Incident date: Jul 14, 2026

Hello, my car was parked at home and as I turned the engine on, I noticed the red light 'oil pressure' on the dashboard. I checked the oil level and it was very low. On the same day I purchases 2 quarts of oil to keep it at a safe level. The next day I checked the dip stick again and much oil was loss. I was very concerned and finally was able to make an appointment to my mechanic shop for inspect... Read more

Incident date: Jul 14, 2026

Backup camera is no longer working. It has a white screen but no image, which makes it difficult to back up the van safely since it’s a large van and sits high. I live in a neighborhood with children and it’s challenging to see behind me when backing out of the driveway without the backup camera. Therefore, this is a safety issue. Ford and/or NHTSA have recalled these same backup cameras on ot... Read more

Incident date: Jul 7, 2026

The vehicle has been failing shifting. There is something from with failure to shift. The vehicle won’t accelerate, and slows down in the middle of traffic and the truck has no other problem. I’ve only have it for 3 years with no problems. But this is a big safety issue while driving

Incident date: Jun 3, 2026

Vehicle is a 2022 GMC Yukon Denali with the 6.2L L87 V8, covered by NHTSA Recall 25V-274 (GM N252494001). The recall remedy was performed. The engine passed the dealer inspection and was given the higher-viscosity 0W-40 oil remedy rather than an engine replacement. On 05/26/2026, at approximately 43,000 miles, the vehicle suffered a sudden engine knock while being driven by my wife. At the same t... Read more

Incident date: May 6, 2026

I have a 2015 Cadillac XTS I am experiencing water in the headlight and condensation I am well aware of there have been many complaints about this issue I would like Cadillac to repair this

Incident date: Jun 4, 2026

Egr cooler failed again after it has been recalled/repaired by previous owner. Dealership saying they wont fix it.

Incident date: Jul 13, 2026

The contact owns a 2022 Ram 1500. The contact stated that while driving at an undisclosed speed, the front driver’s side turn signal was intermittently inoperable. No warning light was illuminated. An unknown dealer was contacted, and the contact was informed that the headlight assembly needed to be replaced; however, the vehicle was not repaired due to the cost. The manufacturer was notified of... Read more

Incident date: Jul 13, 2026

The cable that attaches the front driver seatbelt to the base of the seat (left side), suddenly broke when simply buckling the belt.

Incident date: Apr 10, 2026

The contact owned a 2025 Buick Enclave. While the contact’s daughter was driving through an intersection on a green light at an undisclosed speed, a truck crashed into the front driver’s side of the vehicle. Upon impact, the air bags failed to deploy. The contact and his wife and daughter were all transported for medical attention and were checked for injuries. The contact received a CT scan a... Read more

Crash 3 injured

Incident date: Jul 14, 2026

On XXX I purchased a new 2026 Ford Mustang GT from the dealership at [XXX] and [XXX] in [XXX] 40 Hrs. after the purchase I was traveling on [XXX] Headed west at about 78 MPH the speed limit was 70 MPH., when my driver side rear tire let go, I mean totally blew out. The car slammed to the ground and the rear of the car slide to the right and almost flipped with me in it. I could have very well bee... Read more

Incident date: Jul 14, 2026

The contact owns a 2025 Mercedes-Benz GLC350E 4MATIC. The contact stated that while driving at 68 MPH, the sunroof glass shattered unexpectedly. The contact was able to pull over, and the vehicle was towed to the nearest dealer. The dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,50... Read more

Incident date: Jun 26, 2026

The contact owns a 2016 Ford F-250. The contact stated that while driving at 50 MPH, the vehicle went into the death wobble and started shaking violently. The contact pulled off the roadway and parked the vehicle. The failure was a recurring failure. The vehicle was taken to an independent mechanic to be repaired; however, the failure persisted. The dealer was not contacted. The manufacturer was ... Read more

Incident date: Mar 20, 2026

I was driving on the highway at 70mph when the truck started jerking and downshifting from 6th gear to 1st gear erratically. I pulled off the highway and the gears continued shifting all over the place and then the wrench light see manual warning came on and the truck stopped completely. I had it towed to the dealership who said they would complete the fix for the recall but that the transmission ... Read more

Incident date: Jul 13, 2026

The contact owns a 2018 Honda CR-V. While the contact's daughter was driving at an undisclosed speed, the accelerator was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the roadway. The contact's daughter attempted to start the vehicle, and the vehicle started. The ... Read more

Incident date: Jan 18, 2026

I had to replace my transmission entirely at my own expense after it ultimately failed. Prior to the failure, I had already filed a complaint because the transmission was exhibiting the well-documented symptoms associated with the 10R80, including harsh shifting and unpredictable operation. These issues created legitimate safety concerns while driving, as I could not rely on the vehicle to shift p... Read more

Incident date: Jul 11, 2026

I was driving down the road, when suddenly my sunroof exploded. Thankfully the cloth part was shut, otherwise glass would have shattered through the car, but it was loud and scary. Insurance company has seen car, and is replacing glass, I am calling the Honda dealership to let them know what happened.

Incident date: Jul 9, 2026

Unexpected shaking and longer stopping distances / unable to properly apply my brakes when I try to break over bumpy surfaces.

Incident date: May 28, 2026

Seems to be not accelerating properly as if the propulsion is not there. Also, when switching gears it seems as if it is slipping or missing to keep up with the propulsion. Lastly, riding with windows down on the highway alongside the concrete median, I can hear like metal clanking or rubbing against one another. Also, I get an oil change at George Ballas GMC on [XXX] and 3 weeks later truck says... Read more

Incident date: Jul 1, 2026

I believe this is a transmission problem; however, not sure if it could be program related. The main safety issue is after taking off from a stop, the truck just stopped accelerating and hesitated, as if though it got "stuck" trying to change gears. This issue has happened a few times, once with my Wife in the truck, who looked at me like what the heck was I doing. This definitely creates a sit... Read more

Incident date: Jul 4, 2026

Rear backup camera image failed to provide adequate image at night. Backup lights were fully functional. Automobile lights were on and appeared fully functional. No warning lamps, messages, or symptoms of the problem appeared. Backup camera appeared fully functional in daylight. Backup camera lens was clean. Problem appeared to be either inadequate light provided by the backup lights OR inadequ... Read more

Incident date: Jul 12, 2026

Incident date: Jul 2, 2026

Faulty door latch. The door can open

Incident date: Jul 11, 2026

The contact owns a 2019 Ford Explorer. The contact stated that while driving 80 MPH, the steering wheel was abnormally loose, and the vehicle became uncontrollable. The contact stated that the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was driven to the shoulder of the road, and the brake pedal was depressed to the floorboard. The brake pedal was depres... Read more

Incident date: Jul 2, 2026

I took my vehicle to a jeep dealership and they inspected my car. They said the PTU is failing and had to get a new part. They said my car was unsafe to drive due to causing further issues with the transmission. There is a recall for this in other years of the jeep Cherokee but not for mine. This has cost me $2,500. I first noticed the issue when my 4 wheel drive light came on. Then it was making ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog