Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Jul 11, 2026
Rear hatch glass shattered on April 16th while parked in carport after my wife opened the right rear passenger door, had it replaced by Safelite on April 29th, on July 9th while driving it shattered again, Safelite says that this is a Subaru issue, Subaru says they will not warranty a replacement even if they do the replacement since the car does have a rebuilt title. So we can neither use the car... Read more
Incident date: May 1, 2026
On June 19, 2026, while driving my 2026 Nissan Rogue SV at approximately highway speed, my vehicle suddenly lost power without warning. This created a serious safety hazard because I was traveling with surrounding traffic and unexpectedly lost the ability to accelerate normally. I was able to safely pull the vehicle to the side of the road, and it had to be towed to Nissan of White Plains. The de... Read more
Incident date: Feb 17, 2025
The contact owns a 2024 Acura RDX. The contact stated that while driving approximately 35 MPH, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop and crashed into the rear driver’s side of another vehicle. During the crash, the braking system malfunctioned, and the air bag failed to deploy as needed. The contact sustained an injury to the back but had not yet so... Read more
Crash
2 injured
Incident date: Jul 15, 2025
I am reporting a potential safety defect involving my leased 2023 Infiniti Q50, VIN [XXX]. In 2024, I brought the vehicle to the dealership because the passenger seatbelt warning activated even when the passenger seat was unoccupied. I was told the condition was caused by objects triggering the passenger seat sensor, and no further repair was performed. On XXX, I returned to the dealership for a... Read more
Incident date: Jul 16, 2026
My 2020 Subaru Forester Sport suffered catastrophic engine failure on 6/19/2026 at 156,322 miles, 15 days and 1,031 miles after a thermo control valve (TCV) repair performed at an authorized Subaru dealer on 6/4/2026. The TCV is a known defect covered under Subaru TSB 09-119-24 (extended coverage to 150,000 miles/15 years). I never received mailed notification of this TSB and therefore did not see... Read more
Incident date: Jul 17, 2025
The contact owns a 2014 Kia Optima. The contact stated that while driving 60 MPH, the vehicle unexpectedly stopped. There were no warning lights illuminated. The contact used a scanner and retrieved a code for failure with the knock sensor detection system and glow plug relay. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine had seized. The vehicle w... Read more
Incident date: Jun 3, 2026
The vehicle suffers from severe, persistent electrical and powertrain failures that compromise safe operation. Multiple Advanced Driver Assistance Systems (ADAS) have completely failed, including the Lane Keeping Assistance, Blind Spot Warning, and Forward Collision Warning systems.When driving, the vehicle constantly flashes erratic dashboard warning messages and emits continuous warning chimes w... Read more
Incident date: Jun 3, 2026
The vehicle suffers from severe, persistent electrical and powertrain failures that compromise safe operation. Multiple Advanced Driver Assistance Systems (ADAS) have completely failed, including the Lane Keeping Assistance, Blind Spot Warning, and Forward Collision Warning systems.When driving, the vehicle constantly flashes erratic dashboard warning messages and emits continuous warning chimes w... Read more
Incident date: Jul 17, 2026
Power steering failed. It is currently at the dealership having the rack and pinion replaced.
Incident date: Oct 13, 2025
The contact owns a 2019 Ford Flex. The contact stated that while reversing at an undisclosed speed, the rearview camera was distorted and became inoperable. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was not diagnosed; however, a dealer was contacted and stated that the part was not available to repair the vehicle. The vehicle was not repaired. The... Read more
Incident date: Jul 17, 2026
The contact owns a 2018 Indian Roadster equipped with Metzeler Tires, Tire Line: CruiseTec, Tire Size: 180/60/R16, DOT Number: (N/A). The contact stated that while riding 75 MPH, the rear wheel was vibrating abnormally due to tread separation. The contact safely pulled over to the shoulder and had the motorcycle towed to a dealer. The dealer confirmed the tread separation and informed the contact ... Read more
Incident date: Jul 17, 2026
The contact owns a 2018 Indian Roadster equipped with Metzeler Tires, Tire Line: CruiseTec, Tire Size: 180/60/R16, DOT Number: (N/A). The contact stated that while riding 75 MPH, the rear wheel was vibrating abnormally due to tread separation. The contact safely pulled over to the shoulder and had the motorcycle towed to a dealer. The dealer confirmed the tread separation and informed the contact ... Read more
Incident date: Oct 23, 2025
Multiple vehicle systems have malfunctioned, including the transmission, infotainment/display screen, and backup camera. Most recently, the backup camera has stopped functioning, preventing a rear view while reversing. The vehicle is available for inspection upon request, along with any service records documenting prior repair attempts.The transmission issues created an unsafe driving condition du... Read more
Incident date: Sep 1, 2024
Multiple vehicle systems have malfunctioned, including the transmission, infotainment/display screen, and backup camera. Most recently, the backup camera has stopped functioning, preventing a rear view while reversing. The vehicle is available for inspection upon request, along with any service records documenting prior repair attempts.The transmission issues created an unsafe driving condition du... Read more
Incident date: Jul 17, 2025
While stopped at traffic light, and with foot depressing brake pedal, vehicle started to move forward on its own. Foot was fully depressed on brake and vehicle still rolled forward, almost causing accident. Extremely dangerous and seems to be a very common issue with this vehicle.
Incident date: Jul 17, 2025
While stopped at traffic light, and with foot depressing brake pedal, vehicle started to move forward on its own. Foot was fully depressed on brake and vehicle still rolled forward, almost causing accident. Extremely dangerous and seems to be a very common issue with this vehicle.
Incident date: Jun 8, 2026
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Jul 17, 2026
The contact owns a 2022 Jeep Compass. The contact stated that while driving 40 MPH, the vehicle unexpectedly stopped, and the transmission failed to shift gears in the middle of the road. The contact pulled over at the side of the road and attempted to reset the “Service Transmission” warning light. Additionally, while attempting to drive to the parents’ residence, the contact drove at a sl... Read more
Incident date: Oct 13, 2025
There is a well known exhaust issue with the catalytic converter and the separating manifold and no recall has been issue yet. It causes the vehicle to lose pressure and shuts off in the middle of traffic. The seat belt secure locks are malfunctioning and could cause loss of life in the event of an accident.
FORD
EXPEDITION
(2024) - POWER TRAIN
Jul 17, 2026
Incident date: Jul 16, 2026
The contact owns a 2015 Ford Focus. The contact stated that the vehicle failed to shift into reverse and failed to properly shift gears. The vehicle failed to accelerate above 9 MPH. The vehicle was shifted to neutral and coasted to the residence. The contact stated that there was an abnormal whining sound coming from the vehicle. The check engine warning light was illuminated. The contact stated ... Read more
Incident date: Jun 17, 2026
2024 GMC Sierra 1500 6.2 v8 had a full engine seizure while driving on the freeway. All prior recall actions had already been met (scoped and upgraded oil), within 60 days of dealership review the engine stopped working. Recall 25V-274 L87 Engine Loss of Propulsion. After a 5 hour event on the side of the road AAA towed the vehicle to the dealership where I was told it would be many months before... Read more
Incident date: Jun 17, 2026
The contact owns a 2020 Ford Edge. The contact stated that the rearview camera was inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the VIN was not under recall. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.
Incident date: Oct 13, 2025
The contact owns a 2025 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 26V340000 (Suspension). The vehicle was taken to the dealer, and the vehicle failed the inspection. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately... Read more
Incident date: Jul 15, 2026
My vehicle starts displaying traction control on the dash then says reduced engine power and looses power starting until u stop turn it off and crank it back up. Sometimes it runs really rough and you have to crank it back up. The ac goes in and out on it, sometimes it jerks while driving, after having a new transmission put in, 3 starters, 2 batteries! Everyone keeps telling me it’s something e... Read more
FORD
BRONCO SPORT
(2025) - POWER TRAIN
Jul 17, 2026
Incident date: Jun 8, 2026
Vehicle repeatedly entered limp mode / lost power at highway speed a few days after the dealer performing the remedy for NHTSA Recall 23V- 010 (FCA Recall 03A, transmission internal wiring connector short). The recall remedy did not correct the defect. Prior to the recall work, the van entered limp mode on 2 other occasions. Timeline: On 7/10/26, Park Chrysler Jeep in Burnsville, MN performed the ... Read more
Incident date: Jul 17, 2026
Driving on May 20, 2026 near my home in Florida, power steering assist failed suddenly making it very difficult to steer. Red light on dashboard lit up indicating steering failure. According to a search of the NHTSA records, this is a known issue with these cars. (NHTSA Campaign 15V452000, Audi Action Code 48M1. If I had been on a highway or busy street, the sudden failure would have likely caus... Read more
Incident date: Jun 27, 2025
The battery keeps dying even though it's been tested and is good. Lights keep shorting out I've had to replace the brake light and wires twice. The coolant is disappearing causing the vehicle to overheat even after driving ahort diatances but no puddle is left to show a cracked tank or something similar.
Incident date: Jul 17, 2026
The contact owns a 2015 Toyota Highlander. The contact stated that the power liftgate consistently failed halfway through while opening and closing the liftgate. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact became aware of information online about Technical Service Bulletin: SB0023/16, NHTSA ID Number: 10134306 (Structure, Electrical System); and ... Read more
Incident date: Jul 17, 2026
The contact owns a 2015 Toyota Highlander. The contact stated that the power liftgate consistently failed halfway through while opening and closing the liftgate. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact became aware of information online about Technical Service Bulletin: SB0023/16, NHTSA ID Number: 10134306 (Structure, Electrical System); and ... Read more
Incident date: Jul 17, 2026
The contact owns a 2015 Toyota Highlander. The contact stated that the power liftgate consistently failed halfway through while opening and closing the liftgate. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact became aware of information online about Technical Service Bulletin: SB0023/16, NHTSA ID Number: 10134306 (Structure, Electrical System); and ... Read more
Incident date: Jun 1, 2026
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Jul 4, 2026
While driving, a “Service ESC” warning message appeared and the vehicle suddenly lost power steering assist, causing the steering to become extremely difficult and creating a serious safety risk while the vehicle was in motion. The vehicle was taken to a service center, where technicians found multiple loss-of-communication codes involving the electronic power steering system. Further inspecti... Read more
FORD
EXPEDITION
(2024) - ELECTRICAL SYSTEM
Jul 17, 2026
Incident date: Jul 16, 2026
While driving, a “Service ESC” warning message appeared and the vehicle suddenly lost power steering assist, causing the steering to become extremely difficult and creating a serious safety risk while the vehicle was in motion. The vehicle was taken to a service center, where technicians found multiple loss-of-communication codes involving the electronic power steering system. Further inspecti... Read more
FORD
EXPEDITION
(2024) - LANE DEPARTURE: WARNING
Jul 17, 2026
Incident date: Jul 16, 2026
Driver Assistance Warning (DAW) warning bells and dash sign "Driver Needs a Break" with Coffee Pot showing goes off constantly. Even with safest driving possible, on purpose safest driving, the warning and sounds goes off every few miles and few minutes. KIA dealer has kept car for 2 weeks and say they can not duplicate and I drive it (Perfectly) and it goes off. this is a 2023 Kia telluride , p... Read more
Incident date: Jun 17, 2026
The Honda Sensing automated system suffered a phantom activation. It threw a visual brake warning, violently applied the brakes, and jerked the steering wheel causing a collision impact to other vehicles. This collision led to a major accident with an 18 wheeler and 6 additional cars. The car automated system has done this prior when there were no objects in front of the vehicle.
Crash
Incident date: Jul 6, 2026
I have been having issues with my vehicle for the last 1,000 miles or so where it appears to be losing power while accelerating normally, i'm not sure if the issue lies with the engine or powertrain/transmission. I took to dealer last week and they were unable to reproduce. The issues have been getting more frequent and intially were only occuring after the vehicle warmed up, now it has started... Read more
Incident date: Aug 29, 2025
I have a 2015 Nissan rogue select and the paint is peeling and chipping tremendously, on the driver side the paint is chipping so bad on the backseat door that half of the door is gray from missing paint!
Incident date: Jul 14, 2026
On Friday, July 10 at about 5 PM I was parking in front of one of my favorite restaurants in my new Jeep Wrangler. When shifting going to complete.the park job the gear shift locked the engine began revving and the vehicle lurched forward. I applied the brakes got push back the tevving increased the vehicle lurched forward again. I re applied the brakes the revving increased the shift was locked a... Read more
Crash
Incident date: Jul 14, 2026
On XXX and XXX, while driving on the highway, the vehicle suffered a sudden, complete loss of motive power. Flashing warning lights appeared on the instrument cluster, accompanied by a safety warning message instructing the driver to pull over and "Check Hybrid System" immediately. This sudden, uncommanded drop in propulsion on active, high-speed roadways created an immediate safety hazard, for... Read more
Incident date: Jul 14, 2026
On XXX and XXX, while driving on the highway, the vehicle suffered a sudden, complete loss of motive power. Flashing warning lights appeared on the instrument cluster, accompanied by a safety warning message instructing the driver to pull over and "Check Hybrid System" immediately. This sudden, uncommanded drop in propulsion on active, high-speed roadways created an immediate safety hazard, for... Read more
FORD
EXPEDITION
(2019) - HYBRID PROPULSION SYSTEM
Jul 16, 2026
Incident date: Jul 16, 2026
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NTHSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had n... Read more
FORD
EXPEDITION
(2021) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 16, 2026
Incident date: Jul 16, 2026
I am reporting two serious safety concerns involving my 2026 Toyota RAV4 Hybrid. First, while I was making a normal left turn, the vehicle suddenly activated the automatic emergency braking system and came to an abrupt stop in the middle of the roadway. A vehicle ahead of me was also completing a left turn, and it appears that my RAV4 incorrectly detected an imminent collision. The unexpected bra... Read more
Incident date: Jul 15, 2026
I am reporting two serious safety concerns involving my 2026 Toyota RAV4 Hybrid. First, while I was making a normal left turn, the vehicle suddenly activated the automatic emergency braking system and came to an abrupt stop in the middle of the roadway. A vehicle ahead of me was also completing a left turn, and it appears that my RAV4 incorrectly detected an imminent collision. The unexpected bra... Read more
Incident date: May 8, 2023
2017 Ford Escape SE. 77,000 miles. Blown head gasket due to coolant leak that ford was aware of in letter TSV19-2139 but no recall. Cylinder 2 misfire code even after tune up. Today catastrophic overheating with no warning and car went into limp mode at the intersection of Hull Street and Southshore Dr. Midlothian Va 23112. I reached out to local ford dealer and to Ford Consumer affairs but they a... Read more
Incident date: Jul 14, 2026
The contact owns a 2017 Dodge Charger. The contact stated that while driving at various speeds, the vehicle was making a clunking sound. The dealer was contacted, and the vehicle was diagnosed, and it was determined that the rear draft shaft center bearing was not moving freely as the front shaft. The dealer informed the contact that the vehicle was not under recall and could not be repaired free ... Read more
Incident date: Jul 7, 2026
the 10 speed transmission at low transmission temps shifts extremley hard to the point where it will down shift in a slow acceleration back to first gear and chirp the tires, in the rain this could cause me to lose traction in adverse weather conditions. Somtimes it will shift into to neutral and not accelerate at all for a few seconds before shifting back into first gear, making it dangerous if I... Read more
Incident date: Jul 16, 2026
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that they had just purchased the vehicle brand new with the intent to utilize the Forward collision Warning plus avoidance system, The contact stated that on various occasions while driving the Forward collision Warning plus avoidance system will not function as proposed and no warning lights will illuminate. The vehicle was taken to ... Read more