Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Jul 1, 2025

Transmission faulty, loud, clunky and hard shifting! Service transmission now alert and code P0747

Incident date: Jul 20, 2026

In March 2026, our 2017 Chevrolet Volt (89,300 miles) would not charge nor start, and had to be towed to an authorized Chevrolet dealership in Portland, Oregon. The dealership diagnosed an internal fault in the Battery Energy Control Module (BECM) producing U26XX diagnostic trouble codes, per GM bulletin #18-NA-261, and replaced the BECM under GM Special Coverage N232432680 — GM's field remedy f... Read more

Incident date: Jul 9, 2026

This complaint is against HENDRICK CHRYSLER DODGE JEEP RAM IN HOOVER ALABAMA misaligned solid-axle geometry and compromised tire casings triggered a violent, uncontrollable oscillation through the steering system, rendering the truck an immediate highway safety hazard. The vehicle was so dangerous to operate that it could not be driven home and remains stranded at a secondary residential location.... Read more

Incident date: Jul 20, 2026

The rear camera first started failing intermittently, and now occurs constantly. The camera goes black on the screen. I nearly backed into a child in a grocery store parking lot.

Incident date: Jul 10, 2026

I am reporting a severe safety hazard on my 2025 Toyota Tacoma caused by incorrect alignment specs and an uncorrected extreme toe setting. On a recent service visit, alignment inspection showed a Total Toe of +1.62 degrees (OEM target is approximately +0.10 degrees). The alignment machine database loaded incorrect tolerance specs (+1.37 to +1.87 degrees displayed as acceptable green range), lead... Read more

Incident date: Jul 6, 2026

On 7/7/2026, while driving on a local road at under 600 miles from purchase (590 on odometer), the dashboard displayed a warning that something was critically wrong and instructed the driver to pull over immediately. Once pulled over, the vehicle lost the ability to shift and became fully inoperable. Multiple alerts triggered simultaneously: Drive-Start Control System, AWD System, Check Engine, In... Read more

Incident date: Jul 6, 2026

Incident date: Jan 10, 2025

The contact owns a 2016 Ford Expedition. The contact stated that while reversing, the rear-view camera displayed a blank screen. The message “Camera Unavailable” was displayed. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The vehicle was taken to the dealer, and the recall repair was completed. The contact was informed that the rear-view c... Read more

Incident date: Jul 16, 2026

Paint began chipping/flaking off little by little everytime I washed the car. It’s a common occurrence with snowy white Kia paint in this year

Incident date: Jul 15, 2025

My 2024 Honda CRV Sport Touring Hybrid AWD has the very same engine and parts as the Canadian model. So far the Canadian version with the exact same equipment as well as the U.S. version has a poorly designed HEAD GASKET that have resulted in NUMEROUS engine failures with no warning. In CANADA the engines have been recalled for this safety concern and resulting catastrophic engine failure. My... Read more

Incident date: Jul 19, 2026

On XXX I leased this 2026 Silverado and I have discovered that this truck tramlines, basically rocks side to side on roads with longitudinal grooves in the concrete, meaning lines that go the same way you're driving, the truck will violently swag side to side. I have been pushed into oncoming traffic from this. On 7/17.26 I took my truck to Fox Chevrolet of [XXX] to get service about this issue. I... Read more

Incident date: May 12, 2026

transmission vibration between 30-45 mph, erratic shifting, sometimes harsh.

Incident date: Jul 19, 2026

My girlfriend was driving on interstate 95 to pick me up from the metro. The engine suddenly cut off in a manner that appears to have melted the wiring harness of the vehicle, risking fire. She was able to safely get to the side of the road and call a tow. After taking it to a local repair shop, they diagnosed the issue as related to the KSDS recall. We had it towed to the dealership that has also... Read more

Incident date: Jul 6, 2026

*The black water tank of our 2024 Forest River NoBo 20.4 was found to be leaking. Upon inspection, it was discovered that the factory installed tank heating pad applied to our black water tank suffered a severe electrical and structural malfunction. The carbon fiber heating element inside the pad was found to be bent, concentrating heat to an extreme degree. The element experienced a high-resistan... Read more

Incident date: Feb 2, 2026

The contact owns a 2022 Ford Edge. The contact stated that while starting the vehicle, the check engine warning light illuminated, and the vehicle jerked abnormally. The vehicle was taken to an independent mechanic, who determined that the transmission needed additional diagnostic tests by the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mil... Read more

Incident date: Jul 20, 2025

I am reporting multiple factory defects on my 2024 Honda CR-V, led by a severe, confirmed steering safety defect commonly known as 'sticky steering' where the steering wheel sticks/notches while driving and requires excessive force to correct, causing dangerous lane swerving. The authorized Honda dealership confirmed the steering gearbox has failed and requires replacement but the necessary parts ... Read more

Incident date: Jul 1, 2026

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a blank screen. Additionally, the rear-view camera error message was displayed. The vehicle was taken to the dealer, where it was diagnosed with an inoperable rear-view camera display. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was not repa... Read more

Incident date: Jul 1, 2026

I was stopped a stop light and the auto start/stop engaged. When I let go of the brakes when the light turned green, the engine did not restart and an ERROR message came on the dashboard. The Parking Brake light on the dashboard came on too.

Incident date: Jul 12, 2026

I am reporting multiple recurring safety concerns with my 2026 Hyundai Palisade. Loss of acceleration: Under heavy throttle, the engine revs to approximately 5,000 RPM but the vehicle does not accelerate as expected. This has occurred repeatedly and appears more likely after the vehicle reaches normal operating temperature. During one incident on the highway, I needed to accelerate quickly to avo... Read more

Incident date: Jul 21, 2020

Traveling far from home, car suddenly made a rattling noise and engine shut down. Pulled over for a tow. After 2 weeks in a shop, it was determined the fuel pump was defective causing the camshaft to break. Our VIN is not under the recall but the damage was massive. GM refused to admit to pump failure / camshaft defect. Took parts to be inspected also to the dealership and they confirmed. There we... Read more

Incident date: Jul 10, 2026

I was driving down the road and my airbag instantly deployed in my face without cause or notice. I became completely disoriented as it hit my hand and face with severe force and was extremely loud and shocking. I thank God that I had just let off the gas and didn't hurt anyone else. If I had panicked or was going through an intersection, experiencing a turn, coming to a stop, or someone in front o... Read more

1 injured

Incident date: Jul 10, 2026

I have reported safety issues on this vehicle before, but a new one has arisen which is related to the same. It is the computer shorting out. While in the past I have reported lack of backup camera, lane keeping, cruise control, collision avoidance, now intermittently the power steering fails. I get an error. Thankfully, this occurs when starting up and not while driving (yet), but it is nearl... Read more

Incident date: Jul 20, 2026

rear wheels lock up at highway speeds, F-150 is recalled, why is my F-250 not recalled same transmission 6r80. Please help. Thanks

Incident date: Jul 4, 2026

The vehicle suddenly lost motive power due to an engine/throttle control failure consistent with defects described in NHTSA Campaigns 26V081 and R25A8/R25A9/R25B1. It entered limp mode and became unable to accelerate. The vehicle is available for inspection. This created a safety risk because the vehicle was stranded in extreme heat for several hours with no access to water or shelter. I became o... Read more

Incident date: Mar 2, 2026

The contact owns a 2019 Ford Expedition. The contact stated that while driving 70 MPH, the message "Vehicle in Park" was displayed. The contact stated that the vehicle unexpectedly shifted into park(P) on two separate occasions. There was an abnormally loud clunking sound coming from the vehicle. The vehicle failed to accelerate. The contact received notification of NHTSA Campaign Number: 26V40200... Read more

Incident date: Jun 22, 2026

Engine seized while driving on the highway. This is the same engine that is being recalled and GM has said that the vin is not covered. The vehicle stopped running on a major highway with my [XXX] old son in the car. The dealership is saying this is the exact issue that is part of the larger investigation for GM v8 engines. There were no warning lights at all prior to the engine seizing. INF... Read more

Incident date: Jun 22, 2026

The contact owns a 2021 Kia K5. The contact received notification of NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 70 MPH, upon further inspection the fuel level was lowering unexpectedly. The check engine warning light was illuminated. The vehicle was taken to a local A... Read more

Incident date: Jul 6, 2026

This vehicle is hacked along with app. it's unsafe to drive at this point. I have contacted Tesla they are no help. my tesla app is hacked and the vehicle

Incident date: Jul 6, 2026

This vehicle is hacked along with app. it's unsafe to drive at this point. I have contacted Tesla they are no help. my tesla app is hacked and the vehicle

Incident date: Jul 1, 2024

I had just bought the car from the Dealer and was to drive it back home. I got about 30 miles from the Dealership and the check engine light came on. It stated malfunction in the awd system so now on two wheel drive then it stated start control malfunction and finally hybrid system malfunction. I returned it to the dealership and they said that the first diagnostic stated it was throwing high v... Read more

Incident date: Jul 15, 2026

While driving straight and then attempting to make a Lane Change or take an Off Ramp or On Ramp the Steering would require extra effort to make the vehicle do what was needed. The Assist Features were OFF at the time. I took the vehicle into Jim White Honda, Maumee, OH and what they found was in line with the 2017, 2018 Honda CRV recall for "STICKY STEERING". They informed me that my VIN was no... Read more

Incident date: Jul 11, 2026

One year after purchasing this new vehicle, the two rear tires were worn to 4/32nds. The dealer advised they need to be replaced. I am [XXX], with no accelerated starts or hard braking, so after one year and 7,500 miles, the rear tires were up for replacement. The dealer reluctantly did a forced balance, which I paid for and BMW Corporate reimbursed. They did not do anything for toe/camber. I do n... Read more

Incident date: Feb 20, 2026

Component: Engine (2.0L EcoBoost) — coolant intrusion into cylinders What failed: The engine in my 2019 Lincoln MKC (2.0L EcoBoost, approximately 83,000 miles) failed due to internal coolant intrusion into the cylinders. This is a known defect in this engine, documented by the manufacturer in TSB 22-2229 (superseding TSB 19-2346), which acknowledges coolant leaking into the cylinders on 2.0L Ec... Read more

Incident date: Jul 6, 2026

I was on the highway when the vehicle alerted me that shift was unavailable then the auto start/stop was unavailable then the airbags were unavailable then my FUEL and my MPH were not reading. My windshield wipers started all on their own and could not be turned off! And my EMERGENCY LIGHTS WERE INOP. I LOST POWER STEERING and was locked in gear! All while in morning rush hour traffic on the high... Read more

Incident date: Jul 8, 2026

Incident date: Jan 1, 2026

During an accident the driver side airbags did not deploy. The vehicle was rammed on the rear passenger wheel area. The impact was significant enough to have the curtain airbags on the passenger side go off, but the only person in the vehicle was myself, the driver.

Crash 1 injured

Incident date: Jan 6, 2025

The Torgue converted failed and is throwing metal into the transmission.

Incident date: Jan 6, 2025

On 7/19/26, I was driving my 2022 Ford Bronco Wildtrak and attempting to turn left across oncoming traffic. When I pressed the accelerator to complete the turn, the vehicle hesitated and failed to accelerate as expected. An approaching vehicle had to decelerate abruptly and honk to avoid a collision. My Bronco is subject to NHTSA Recall 25V-455/Ford Campaign 25S75 concerning loss of fuel pressure ... Read more

Incident date: Feb 20, 2025

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact stated that the infotainment system glitched and turn off intermittently causing the safety information and... Read more

Incident date: Jun 28, 2026

The contact owns a 2015 GMC Terrain. The contact stated that while driving 5 MPH, the brake, ABS, and stabili-trak warning lights were illuminated. The dealer was contacted and diagnosed the vehicle with an Electronic Brake Control Module failure. The dealer stated that the manufacturer no longer manufactured parts to repair the vehicle. The manufacturer was not made aware of the issue. The failur... Read more

Incident date: Jul 13, 2026

I was driving home from work down the hwy, when the sun visor shade fell down and hit me in the head and covered my face, temporarily blinding me, like a blanket was pulled over my face. It's very difficult to see the road or other drivers when you are blinded at 70mph! Car only had 15,500 miles on it...

Incident date: Jul 10, 2026

Summary of the Problem: Intermittently, after starting the vehicle, the center infotainment display becomes stuck on the BMW startup logo and never completes the boot process. The condition persists while driving. Safety Risk: When this occurs, the rearview backup camera is unavailable when the vehicle is shifted into reverse, reducing rear visibility and increasing the risk of a backing collisio... Read more

Incident date: Jul 20, 2026

We were driving on [XXX] coming from [XXX] going to [XXX] pulling a trailer within weight limits when the engine went out. We had it towed and looked at a dealership in [XXX]. They said it would.need engine replacement. We had it shipped to michigan spartan Toyota in Lansing who quoted us 30k for the replacement. It is out od the warranty replacement. Toyota corporate said they wont do anythi... Read more

Incident date: Jul 19, 2026

While traveling on the freeway with Full Self-Driving (Supervised) engaged, my vehicle attempted to initiate an automatic lane change to the left. At that exact moment, another vehicle was already traveling parallel to me, fully established in the adjacent left lane. My vehicle signaled and immediately began veering directly into the occupied lane, completely failing to detect the car traveling ne... Read more

Incident date: Jul 18, 2026

Incident date: Jul 6, 2026

The contact owns a 2022 Kia Sportage. The contact stated that while the vehicle was parked with the engine running, there was an alert on the instrument panel that stating "Warning - System Overheating". The contact checked the coolant level, and the level was at the operational level; however, the A/C was not operating properly. While driving the vehicle, the external temperature gauge started lo... Read more

Incident date: Jan 2, 2021

Both passenger-side and driver's side rear door lock mechanisms ceased working. They do not work when attempting to lock/unlock the doors from the inside controls in the front seat. These doors also do not lock/unlock when using the remote key fob either. Both rear doors have to be lock/unlocked manually from the inside of the door.

Incident date: Jul 15, 2026

The contact owns a 2017 Honda Pilot. The contact stated that while idling at a red light and then attempting to accelerate, the vehicle failed to respond, and the vehicle shut unexpectedly. The contact was assisted with pushing the vehicle to the side of the road. The vehicle was towed to a certified mechanic, who diagnosed it with connecting rod bearing failure. The mechanic informed the contact ... Read more

Incident date: Nov 15, 2024

2024 Chrysler Pacifica completely shutdown during a left turn. Engine died all electrical stopped functioning. Had to restart the vehicle to move the vehicle. This condition happened twice last week, but has not happened since. Fortunately it was a low speed situation rather than at highway speeds. Highway speed could have been a very serious situation with the potential of being rear-ended f... Read more

Incident date: Jul 19, 2026

There is a yellow air bag (SRS) safety restraint critical wire harness underneath the seats and it's loose and hanging down touching the floor with lots of slack, very easy for a water bottle or any object to roll under there and pull it loose, which would disable a critical passenger safety system. This issue is reported by many drivers including myself, photos attached are from multiple people... Read more

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Vehicle Safety

Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog