Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Jul 14, 2026

This Toyota Corolla hatchback is experiencing an issue where it is constantly giving an “ENGINE MAINTENANCE REQUIRED” light and when scanned, it says “coolant bypass valve malfunction”. There is already a recall for many Toyota Corolla Sedans experiencing this issue of this bypass valve being defective, but because this is a hatchback, it is not part of the recall when it should be. The... Read more

Incident date: Jul 21, 2026

Formal complaint that 2022 thru 2025 Toyota Sequoia equipped with the 3.4L twin-turbo V6 engine architecture (V35A-FTS) suffering from the notorious main bearing failure be included in the current recall of 2022 thru 2025 Toyota Tundra. If the engine block mechanically seizes, the entire drivetrain locks up, rendering the hybrid backup ineffective, creating a major safety issue. (NHTSA Campaign 25... Read more

Incident date: Jul 15, 2026

The contact owns a 2020 BMW 530E. The contact stated while driving at an undisclosed speed, the check engine and starter failure warning lights illuminated. The dealer was made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of NH... Read more

Incident date: Jul 21, 2026

The contact owns a 2018 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 24V099000 (Seat Belts), 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the rec... Read more

Incident date: Jun 7, 2026

While driving on the highway at approximately 40 mph with no obstacle ahead and no braking input from the driver, the vehicle applied its brakes hard on its own and came to an abrupt stop. There was audible tire noise and a burnt smell. No injury occurred, but the sudden unintended braking created a serious risk of a rear-end collision. The vehicle was driven to Audi Fort Lauderdale for inspectio... Read more

Incident date: Apr 4, 2026

The vehicle's Indirect TPMS showed a "Pressure Sensor Fault (may clear next drive)" without issuing any "Low Tire Pressure" alert. On July 20, 2026, while driving, the rear right tire lost pressure and disintegrated over a 10-minute drive. Despite severe tire failure that triggered multiple safety system alerts (Traction Control, Stability Control, Automatic Emergency Braking, and Lane Departure... Read more

Incident date: Apr 4, 2026

Incident date: Jul 21, 2026

For at least two months the driver's seat belt buckle intermittently unlatches or won't stay latched in my 2018 Jeep Compass. Because it's a critical safety component, I hope that Jeep may offer a goodwill repair or replacement, especially because the failure is due to a defective buckle.

Incident date: Jul 21, 2026

My husband bought a 2018 Ford Escape and he took it back to the dealer because it was speeding up when he did not touch the gas and it was veering off the road. I put the vin# in the website and it pulled up 4 past recalls one of which fits the description of what he experienced.

Incident date: Jul 21, 2026

The contact owns a 2023 BMW 330I. The contact received notification of NHTSA Campaign Number: 26V056000 (Electrical System). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.

Incident date: Jul 21, 2026

Monocular Windshield Camera premature part failure. 36160-TG8-A72-M1. Premature failure of the part causes all included safety systems to be disabled, and also negatively impacts standard cruise control. The part was sent for repair and the lens was thermally degraded as well as processor board non functional. There was no thermal paste installed on the processor. When the camera fails, an imprope... Read more

Incident date: Jul 6, 2026

The contact owns a 2021 Yamaha XMAX 300 Motorcycle. The contact stated that shortly after the motorcycle was repaired under NHTSA Campaign Number: 25V778000 (ENGINE AND ENGINE COOLING); while riding approximately 55 MPH, the motorcycle suddenly decelerated and stalled. The motorcycle was towed to a local mechanic nearby and the contact was informed that the cam shaft bolt was missing from the mot... Read more

Incident date: Jun 28, 2026

This vehicle has occasional issues where the vehicle camera freezes and blacks out when backing up. This vehicle has a similar issue to another recall that was issued on a newer vehicle in our fleet, which was a 2022 Ford F-150 and was included in the NHTSA Recall 25V315/Safety Recall Notice 25S49. This vehicle has been regularly serviced and inspected by the Dublin City Shop.

Incident date: Jun 28, 2026

Driving in city limits without any other vehicles nearby, the sunroof “exploded”. After immediately pulling over and inspecting the sun roof from outside the glass was buckled up, away from the interior of the car. The glass then all fell to the interior door.

Incident date: Jun 28, 2026

My jeep bricked and would would not move. I reset uconnect to get it to my house and had it towed to the dealership. They performed a temporary fix. However, since 10/2026 there has been no final fix. I’m not sure how safe I am to drive this car I spent $63,000 on or how long is reasonable for a fix.

Incident date: Jul 16, 2025

Honda refused to cover failed AC evaporator under extended warranty or goodwill warranty. They cover the compressor and condenser but not the evaporator. This is the 4th time my AC has gone out on my 2018 Civic. There is a film on the inside of my windshield and I am also concerned about what I may have been breathing in while the AC is on. I have read that issues with your condenser can cause iss... Read more

Incident date: Jun 30, 2026

The recall on my car has been active for over 6 months, however there is still not a remedy. My rear view camera failed on me today almost causing me to hit a child that I was unable to see.

Incident date: Oct 13, 2025

The contact owns a 2019 Subaru Crosstrek. The contact stated that while operating the vehicle, the battery failed to remain charged. During the failure, the vehicle failed to properly accelerate. No further information was available. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 100.

Incident date: Jul 16, 2026

The contact owns a 2022 Ford Explorer. The contact stated that the front windshield wiper was operating intermittently. The contact received notification of NTHSA Campaign Number: 26V117000 (Visibility); and associated the failure with the recall. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a... Read more

Incident date: Jun 25, 2026

The contact owns a 2015 Cadillac ATS. The contact received notification of NHTSA Campaign Number: 26V329000 (Air Bags); however, the part to do the recall repair was not yet available. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experie... Read more

Incident date: Jul 21, 2026

There is a defect in my headlights, too dim to drive at night, have to engage high beams to see. This is a safety hazard. I believe this should be repaired by the manufacturer

Incident date: Jan 15, 2024

The warning lights on our 2020 Subaru Outback have lit intermittently for the past 2 years. When bringing the vehicle into the dealer for service and oil changes, this was reported. Recently the TPMS light began to light intermittently. Tire pressure was checked and adjusted but the problem persisted. When we brought the vehicle in for service, it turned out that all tire pressure sensors needed t... Read more

Incident date: Dec 12, 2025

This problem first occurred on a state highway in [XXX] in 2023 and again in 2026 (this incident.) While driving south on XXX, there was an undulation/slight bump in the interstate while in a mild right hand curve. My vehicles brakes engaged without my input and slowed me down from 70mph to 35mph with traffic behind me. My gas accelerator and brake pedal were unresponsive from user input. At no po... Read more

Incident date: Dec 12, 2025

My 2025 Hyundai Palisade intermittently experiences an abnormally high engine idle of approximately 1,500 RPM during the first few minutes of driving. The condition occurs randomly and is not present on every trip. While stopped at stop signs or intersections with my foot firmly on the brake pedal, I can feel the engine pushing against the brakes because of the elevated idle speed. When I release ... Read more

Incident date: Sep 1, 2024

I was driving on the highway going 65 mph and scared when the engine started clicking and shaking a tiny bit. Plus it was slowing down no matter what i did. Well in a 4 lane highway. There was No engine light, no previous issues. The car drove great until this issue. I had the car only 3 months. Now i am afraid to drive it because i had seen theres an engine recall online for my car. Onc... Read more

Incident date: Jul 21, 2026

When accelerating at low speeds the transmission bucks and/or surges so that the car stutters. This is currently happening, two mechanics have checked and see no misfiring and there is no warning light showing but there is clearly some sort of issue with the transmission. This sounds very similar to a recall made in other Ford Edges, I am able to bring it in for inspection upon request. This const... Read more

Incident date: Jul 6, 2026

The contact owns a 2016 Audi A3. The contact stated that the front passenger’s side air bag occupant sensor failed to identify a passenger seat in the seat. A dealer was contacted. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that PODS had failed and needed to be replaced. Additionally, the engine was consuming an excessive amount of e... Read more

Incident date: Jun 9, 2026

The contact's daughter owns a 2026 Mazda CX-50. The contact stated that while his daughter was driving 40 MPH and decelerating to turn into a parking lot, the front passenger’s side wheel detached and fell in underneath the vehicle. The vehicle was towed to a tow yard and was then towed to the dealer. The dealer stated that the failure was due to a crash and informed the owner that the repair wa... Read more

Incident date: Jun 1, 2026

While driving my 2023 Honda Accord Hybrid, the vehicle suddenly displayed multiple warning messages, including a Check Engine Light, and immediately entered limp mode. Engine power was significantly reduced, making it difficult to accelerate and safely keep up with surrounding traffic. This unexpected loss of power created a potential safety hazard because the vehicle could not respond normally to... Read more

Incident date: Feb 25, 2026

While driving 72mph on the interstate at 6am on 7/21/26 the sunroof exploded. No foreign objects made impact with the vehicle and there was no sudden temperature shifts. The glass had no previous defects and it shattered into tiny pieces, failing into the car. The sun shade was open at the time. The vehicle is being serviced at a glass repair shop who noted this is a common issue with Mazda sunro... Read more

Incident date: May 21, 2026

While traveling out of town on the highway,we had a sudden loss of power. My vehicle wouldn’t accelerate or shift. My check engine light came on and a message displayed that said something about reduced power. After limping to a dealership while in another city, I managed to wait hours for my husband to pick me and my children up. We waited several days for the dealership to tell us it was the v... Read more

Incident date: May 21, 2026

The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the message "Engine Malfunction - Power Reduced Service Now" was displayed and the vehicle stalled. The failure was a recurring failure. The vehicle was towed to the dealer. The dealer was contacted and diagnosed a failure with the EGR valve, EGR sensor, TC Boost Control Position Sensor, External U... Read more

Incident date: Jul 21, 2026

The back up camera every so often will be blank. Other times the dashboard warning lights will go on effecting the cruise control, lane assistance, and break assistance. According to the Honda dealership it is the back up camera that is causing all of these problems because there are some parts that are defective because of heat and weather. There are thousands of complaints by Honda owners claimi... Read more

Incident date: Jul 21, 2026

The contact owns a 2018 Yamaha FJR 1300. The contact received notifications of NHTSA Campaign Numbers: 20V814000 (Exterior Lighting), 20V813000 (Power Train), and 21V865000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, but the vehicle was not repaired due to the parts being on back order. The manufacturer was contacted and confirmed that parts were on back order. The con... Read more

Incident date: Jul 21, 2026

Incident date: Sep 21, 2025

The vehicle has suffered a catastrophic failure of the hybrid drive motor rotor, transmission, and engine clutch, resulting in a $14,993 repair quote. This is a direct consequence of a failed remedy for NHTSA Recall 18V260 (Hyundai Campaign 176).In February 2020, a dealer performed an 'inspection/cap' remedy under Campaign 176. However, this did not permanently fix the manufacturing burrs on the h... Read more

Incident date: Apr 13, 2026

The contact owns a 2021 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 26V363000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the vehicle could be taken to the dealer to be inspected; h... Read more

Incident date: Jul 13, 2026

SUMMARY OF ISSUE: Water intrusion from a defective factory rear window seal flooded the Radio Frequency (RF) Hub module, causing severe, dangerous network communication (CAN bus) failures while driving. The removed RF Hub has been retained by the owner and is available for physical inspection upon request. SAFETY RISKS: Power steering repeatedly seizes/locks up while driving. Vehicle complet... Read more

Incident date: Jul 21, 2026

The contact owns a 2025 Toyota 4Runner. The contact stated that the message “Headlights On” was erroneously displayed. The fuel gauge indicated 71 percent. Additionally, the 12-volt charging system malfunctioned with the message “See the Dealer” displayed. Several unknown orange warning lights were illuminated. The vehicle was restarted, and the warning lights turned off. The window on the... Read more

Incident date: Jul 15, 2026

Subject vehicle has 11919 miles. The vehicle is less than three years old and covered under factory warranty. While driving 35MPH, engine suddenly did not respond to throttle. This engine stopped. Driver was able to coast to roadside. After OnStar analysis, engine control computer logged code 'P129F - An issue has been detected in the Fuel Management System used to maintain, control and monit... Read more

Incident date: Jul 15, 2026

Recall # 25V767 has been open since November 6, 2025 and the remedy is not yet available. There is a possibility that certain machining debris may not have been cleared from the engine when it was produced which can lead to potential engine knocking, engine rough running, engine no start, and/or a loss of motive power. I am concerned about this being a major safety issue and also concerned abou... Read more

Incident date: Jul 8, 2026

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera became inoperable. The camera image was displayed upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

Incident date: Jun 9, 2026

While getting in the back seat, the buttons for the 2nd row seats to fold forward for the third row access are easily activated unknowingly, trapping people in between the 1st and 2nd row of seats. This has happened 3 times to 3 different people in my vehicle.

Incident date: Jun 9, 2026

Passenger seat constantly popping when braking or accelerating. You can also feel a large bag in the lower lumbar area. All very uncomfortable for what I thought would be the best car we have ever owned. Very disappointed in Toyota, as seat popping happened in 2025 models too

Incident date: Jul 21, 2024

Unknown how it happened. After parking noticed back driver side tire was tilted. Took picture next morning under car to see that the cross arm was broken in half. Car was not drivable and was towed to a Ford dealership Seems like arm just snapped without notice.

Incident date: Oct 13, 2025

Car is equipped with power running boards. Set to come down when the doors are opened on that side, and return up and tucked under when doors on that side are closed. Lately they have been glitching and stuck down, stuck up, or, the most dangerous - go back up under car when door is opened and stepping on to them - children's feet have almost been crushed in them tucking under the car. I have tri... Read more

Incident date: Jul 3, 2026

Loss of power steering assist . Yes it is available for inspection on request. I can't steer it . It has not been confirmed by anybody yet. It has not been inspected by anybody yet. There are no warning lights on dash .

Incident date: Jul 3, 2026

About a year ago my dashboard lit-up with a variety of ABS warning lights. My diagnostic module indicated a failure of the ABS module. I paid over $1400 for the part from Mopar and am still waiting with no guaranteed delivery date. Mopar calls the part a "special order," but should be part of the standard parts repair inventory. The braking has become unreliable (or "mushy") with extreme swer... Read more

Incident date: Jul 22, 2025

I bought the truck with 2 miles , shut off on me within 1,300 miles wouldn’t turn on , supposedly it was a bad fuse that was burned out , Second time it shut off on me again , all my sensors were going off and on and truck wouldn’t turn back on , they told me they couldn’t figure out the problem evaczue they had disconnected the battery and it erased all the codes 3rd time , they changed... Read more

Incident date: Jul 20, 2026

Transmission faulty, loud, clunky and hard shifting! Service transmission now alert and code P0747

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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