Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
FORD
EXPEDITION
(2019) - STRUCTURE:BODY:HOOD
Jul 22, 2026
Incident date: Jul 5, 2026
My 2026 Toyota Grand Highlander exhibits abnormal fluttering/vibration of the hood at speeds above approximately 25 mph. I have identified that this is the same defect documented in Toyota's own Technical Service Bulletin T-SB-0111-24 (issued December 4, 2024), which addresses this condition on 2024 model year Grand Highlander and Grand Highlander Hybrid vehicles, with the same complaint widely re... Read more
FORD
EXPEDITION
(2019) - SEAT BELTS
Jul 22, 2026
Incident date: Jan 2, 2022
I WAS IN A HEAD ON COLLISION AND SEAT BELT DIDN'T HOLD ME IN PLACE AND AIRBAG DID NOT DEPLOY. I HIT THE STEERING WHEEL.
Crash
1 injured
FORD
EXPEDITION
(2021) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Jul 22, 2026
Incident date: May 14, 2026
The brushed aluminum sport PEDALS remains slippery when it rains and during snow conditions in 2025, worst snow seasons. It doesn’t have enough slip rubber studs covering and its anti slip functionality remains unsafe for drivers. How can you help us fix this problem?
FORD
EXPEDITION
(2021) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Jul 22, 2026
Incident date: May 14, 2026
The brushed aluminum sport PEDALS remains slippery when it rains and during snow conditions in 2025, worst snow seasons. It doesn’t have enough slip rubber studs covering and its anti slip functionality remains unsafe for drivers. How can you help us fix this problem?
Incident date: Jul 13, 2026
I have a 2021 Silverado with the 6.2L engine. I had received the recall notice, but it took several months before I could get the truck checked. By the time I was able to get it inspected, the truck had over 100,00 miles, with the symptoms associated with the 6.2L engine failure. It was said to have passed inspection, but I had my doubts. Low and behold, my engine failed not once but twice. T... Read more
Incident date: Jul 13, 2026
The contact owns a 2019 Porsche Cayenne. The contact stated that while the vehicle was in reverse(R), the back-over prevention camera failed to provide a rear-view image. The contact received notification of NHTSA Campaign Number: 25V896000 (Back Over Prevention); and associated the failure with the recall. The local dealer was contacted; however, the part to do the recall repair was not yet avail... Read more
Incident date: Jul 13, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the part to be available. The dealer was contacted and confirmed that the part for the recall repair was not available. Th... Read more
Incident date: Jul 16, 2026
My 2020 Volvo XC90 T8 plug-in hybrid has been out of service for 78+ days due to a hybrid battery defect covered under an active manufacturer warranty (Claim Type XXX, valid through XXX). The vehicle was towed to Volvo Cars Arrowhead (Glendale, AZ) on XXX after a hybrid battery failure. The dealer confirmed in writing on XXX that multiple hybrid components require replacement and that parts are on... Read more
Incident date: Jun 4, 2026
Front camera intermittently works after NHTSA Recall Number 26V-227 software update. ADAS systems may turn on or off while driving. This issue may not have anything to do with the update, but Honda is aware of the front camera problem. Affects: Auto High-Beam Problem Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Road Departure Mitigation System Pr... Read more
Incident date: Jul 22, 2026
The splines to the transmission and front transfer case are worn and stripped and that is causing a bad transmission fluid leak. The fix for this unfortunately is to replace the Transmission and the Transfer case assy. I am not getting any support from Acura, as this is a known problem according to the dealer. Acura is not cooperating and the cost to repair is $14,000. I noticed a transmission ... Read more
Incident date: Jul 22, 2026
The contact owns a 2022 Honda Insight. The contact stated that while shifted into reverse, the rear-view camera failed to display a clear view image on the screen. No warning lights were illuminated. The contact stated that the center display made random selections without the screen being touched. The vehicle was taken to a local dealer where it was diagnosed and determined that the screen needed... Read more
Incident date: May 5, 2026
The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative and depicted objects farther away than normal. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer wa... Read more
Incident date: May 5, 2026
The factory paint on the hood, roof, and front fenders is delaminating, with the largest defect being on the hood. These are available for inspection upon request. As this is progressing, structural pieces may begin to rust, but this also presents a critical visibility issue. During one drive on 6/8/2026, the hood paint began flaking away significantly at highway speeds, which could have jeopard... Read more
Incident date: Jul 19, 2026
I own a 2021 Audi e-tron with approximately 58000 miles. Beginning in March 2026, the vehicle developed intermittent Virtual Cockpit/instrument-cluster problems with blank display. I reported the condition to Audi dealer of Princeton NJ. The vehicle subsequently experienced two dead 12-volt battery incidents and became inoperable. The second 12 volt battery was new. Following the most recent inci... Read more
Incident date: Jul 22, 2026
My primary safety complaint is that the automatic emergency-call function failed during an actual airbag-deployment collision even though the SOS indicator was green and appeared to show that the system was operational. The vehicle is a 2023 Volkswagen ID.4, VIN [XXX]. On XXX, at approximately 8:04 a.m., while traveling southbound on Columbia Pike near Trader Joe’s, the vehicle was involved in ... Read more
Crash
3 injured
Incident date: Sep 1, 2019
My primary safety complaint is that the automatic emergency-call function failed during an actual airbag-deployment collision even though the SOS indicator was green and appeared to show that the system was operational. The vehicle is a 2023 Volkswagen ID.4, VIN [XXX]. On XXX, at approximately 8:04 a.m., while traveling southbound on Columbia Pike near Trader Joe’s, the vehicle was involved in ... Read more
Crash
3 injured
Incident date: Jun 15, 2026
SAFETY DEFECT REPORT: Sudden Power Loss & Falsified Records 1. INCIDENT & 5-HR TOWING (XXX): On XXX at ~16:30, while executing a low-speed (<10 mph) left turn in Cambridge, MA, the vehicle had a sudden, total high-voltage failure mid-turn, losing all motive power and power steering without warning or error codes. Photos/videos were taken on-scene confirming ZERO physical impact or undercarriage c... Read more
Incident date: Oct 22, 2025
A/C shuts off after 30-45 minutes of running cold. It’s clear from the amount of condensation after I park, that the evaporator core is freezing due to a faulty temperature sensor
Incident date: Jul 22, 2026
Federal Motor Vehicle Safety Standard (FMVSS) 111 regulates rear visibility systems. It requires backup cameras to shut off within a specific time or distance after moving forward to prevent driver distraction. A screen stuck on the reverse camera means the vehicle failed to comply with federal safety safety standards in that moment, actively flashing an illegal, high-contrast visual distraction w... Read more
Crash
Incident date: Jul 22, 2026
Federal Motor Vehicle Safety Standard (FMVSS) 111 regulates rear visibility systems. It requires backup cameras to shut off within a specific time or distance after moving forward to prevent driver distraction. A screen stuck on the reverse camera means the vehicle failed to comply with federal safety safety standards in that moment, actively flashing an illegal, high-contrast visual distraction w... Read more
Crash
Incident date: Jul 22, 2026
Federal Motor Vehicle Safety Standard (FMVSS) 111 regulates rear visibility systems. It requires backup cameras to shut off within a specific time or distance after moving forward to prevent driver distraction. A screen stuck on the reverse camera means the vehicle failed to comply with federal safety safety standards in that moment, actively flashing an illegal, high-contrast visual distraction w... Read more
Crash
Incident date: Dec 1, 2024
The contact owns a 2016 Dodge Dart. The contact stated that upon attempting to park the vehicle, the gear shifter failed to move and was stuck in neutral(N). No warning light was illuminated. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not yet available. The dealer was contacted, but the vehicle... Read more
Incident date: Jun 29, 2026
Makes a clicking sound when turning. Honda unwilling to repair or look at car. It's been an ongoing issue with Honda Prologue owners.
Incident date: Apr 24, 2026
I bought the vehicle new in November 2025. 2026 Toyota Tubdra TRD SR5. In the first week I noticed a lot of jerking and shaking. I brought it to the dealer and was told it was a break in period and it should go away. I’ve had the truck in the shop 5-6 times since and the jerking and shaking hasn’t gone away. I’m at 6300 miles now. The dealer won’t even respond to me anymore. The only way t... Read more
Incident date: Jul 21, 2026
The contact owns a 2022 Chevrolet Traverse. The contact stated that the windshield washer fluid pump had become inoperable, and the windshield washer fluid failed to spray onto the front windshield and the rear windshield. During the failure the windshields could not be properly cleaned while driving. The vehicle was taken to the local dealer, and the contact was informed that the washer fluid pum... Read more
Incident date: Jul 21, 2026
The contact owns a 2022 Chevrolet Traverse. The contact stated that the windshield washer fluid pump had become inoperable, and the windshield washer fluid failed to spray onto the front windshield and the rear windshield. During the failure the windshields could not be properly cleaned while driving. The vehicle was taken to the local dealer, and the contact was informed that the washer fluid pum... Read more
FORD
BRONCO SPORT
(2025) - AIR BAGS
Jul 22, 2026
Incident date: Jun 1, 2026
Defect in engine block causing coolant intrusion.
Incident date: May 1, 2026
Vehicle was purchased new in June 2026. Within approximately six weeks of ownership, I am on my third windshield. Two windshields have fractured after minor impacts from small pebbles or road debris. Incident 1 occurred on or about June 11, 2026. The impact was not audible and was not noticed at the time it occurred. The damage was discovered later as a spider crack approximately the size of a co... Read more
Incident date: Nov 22, 2024
I was turning at a green light while following behind a truck pulling a trailer. All of the sudden, the car did the automatic emergency braking. It slammed on the brakes in the middle of an intersection while I was going ~15mph, and gave me whiplash. I am not sure if the car got confused by the trailer in front of me, but this is the first time this has happened in my first few weeks of owning thi... Read more
Incident date: Jun 5, 2026
The second-row passenger-side seat belt buckle intermittently fails to correctly detect a latched seat belt. While occupied and properly buckled, slight passenger movement causes the vehicle to generate false seat belt warning messages and chimes indicating the belt is unfastened. Inspection confirms the buckle remains physically latched. The repeated false warnings distract the driver and may red... Read more
Incident date: Jul 15, 2026
previous warranty repair for a failed fuel injector (RO #1103175) resulted in severe gasoline dilution of the engine oil. the vehicle now vents raw fuel vapors into the cabin (Fire Hazard) and hesitates/jerks when braking at stoplights (Stall/Crash Hazard). Kia Corporate has refused to communicate for over two weeks while the dealer holds the car.
Incident date: Jul 15, 2026
previous warranty repair for a failed fuel injector (RO #1103175) resulted in severe gasoline dilution of the engine oil. the vehicle now vents raw fuel vapors into the cabin (Fire Hazard) and hesitates/jerks when braking at stoplights (Stall/Crash Hazard). Kia Corporate has refused to communicate for over two weeks while the dealer holds the car.
Incident date: Jul 19, 2026
My engine has developed a severe internal engine/rod knock due to connecting rod bearing failure. My vehicle which is a 2016 Honda Pilot was built at the Lincoln Alabama plant but my VIN was excluded from recall 23V751 based on production dates. However my engine is failing from the same exact crankshaft and bearing defect.
Incident date: Jun 20, 2026
Passenger side exterior B pillar trim came off while driving on highway on July 3, 2026. Trim was on vehicle when it left home. It was not on it when it arrived at destination. Possible danger to other drivers from flying trim component. No inspection or any symptoms of the problem prior to failure. Same problem as recall on 2016-2017 models.
Incident date: Jun 20, 2026
SUPPLEMENTAL — REFERENCE ODI 11742372 Follow-up to ODI 11742372, 2018 Acura MDX, VIN 5J8YD3H33JL******. Intermittent multipurpose camera failure, DTC U3000-49, causing simultaneous loss of CMBS, ACC, LKAS, and RDM. The defect remains unresolved and I have been unable to obtain diagnosis or repair through Acura's authorized service network. Acura Client Relations case 16409871 was opened. Acur... Read more
Incident date: Jul 3, 2026
The starter/starter solenoid and related engine oil sealing have failed three times. Most recently on 6/18/2026, and previously in 2024 and 2025, the vehicle would not start: the dashboard illuminated but the engine would not crank. The engine then began smoking and a burning electrical smell entered the cabin. My wife and young child were in the vehicle. The vehicle was rendered completely inoper... Read more
Incident date: Jul 14, 2026
Brake grinding constantly Infotainment overheating and shutting down Additional money on car insurance due to android auto failure with infotainment system Odometer doubling milage during infotainment failures Wipers going by themselves Windows go down when pressing up SOS BOX making random beeping noises Driver Chair constantly sinking back down Warning lights constantly coming on
Incident date: May 21, 2026
Since purchasing this vehicle in 2022 the crankshaft position sensor has been replaced 4 times (twice by the dealer in 2022, once in 2023 and once in 2024) and now it is dying while driving once again with the check engine light indicating that it is once again the crankshaft position sensor
Incident date: Feb 2, 2026
I own a 2026 Toyota Corolla purchased in November 2025. The recurring problems began on December 8, 2025, when multiple warning lights appeared on the dashboard along with the message “System Malfunction – Visit Your Dealer.” The warning indicators involved several vehicle safety and driver-assistance systems. The vehicle was taken to an authorized Toyota dealership for inspection and repair... Read more
Incident date: Jul 10, 2026
My vehicle's infotainment system both center console and dashbboard went completely black 2 weeks after I purchased the car in August of 2025. The vehicle was in the shop for a week and a half, and they finally fixed the issue. The vehicle at the time was bought used with about 2,200 miles on it at time of purchase. Now in July of 2026, exactly one year from the day i bought the car, with only 9,5... Read more
Incident date: Jun 24, 2026
I purchased the truck at the end of March 2025. Within a few weeks I was noticing different issues in the transmission. It would occasionally shudder, have jerky or long shifts, would jump gears and lose power. The shudder was random but mostly on the highway, the jerky or long shifts would mostly occur when the egjne was cold and more often in cold weather. The lose of power and jumping gears wo... Read more
Incident date: Jun 24, 2026
The sun roof came completely off the tracks and won’t close. The car is no longer weather proof and is at risk of the glass flying off at high speeds. Problem has not been reproduced or confirmed. Has not been inspected by the manufacturer or others. No warnings prior to the failure.
Incident date: Jul 12, 2026
The car has lost power on the highway multiple times and gone into Limp mode with no warnings on the dashboard. The Rex engine has failed to start as well. Very dangerous on the highway going 20 mph trying to make the next exit. The car has been back to the BMW dealer multiple times (over 2.5 months at the dealer ) with no repair. They are now offering to take the car in trade. The car is stil... Read more
Incident date: Jul 12, 2026
The car has lost power on the highway multiple times and gone into Limp mode with no warnings on the dashboard. The Rex engine has failed to start as well. Very dangerous on the highway going 20 mph trying to make the next exit. The car has been back to the BMW dealer multiple times (over 2.5 months at the dealer ) with no repair. They are now offering to take the car in trade. The car is stil... Read more
Incident date: Nov 26, 2024
While accelerating to pass a vehicle that was signaling and operating well below the speed limit, my vehicle experienced sudden and continued unintended acceleration. I was able to bring the vehicle to a stop while fighting against the engine within an intersection but the engine continued building revs, bouncing off the limiter while my foot was entirely removed from the accelerator pedal and ful... Read more
Incident date: Jul 21, 2026
On June 14, 2026, while driving approximately 70 mph on a Michigan freeway, the 6.2L V8 engine began shaking violently. The vehicle lost oil pressure, warning messages appeared on the dashboard, and the vehicle completely lost propulsion and shut down while still in motion. My spouse and child were inside the vehicle. The sudden loss of power at highway speed created a serious risk of a collision... Read more
Incident date: Jul 21, 2026
On June 14, 2026, while driving approximately 70 mph on a Michigan freeway, the 6.2L V8 engine began shaking violently. The vehicle lost oil pressure, warning messages appeared on the dashboard, and the vehicle completely lost propulsion and shut down while still in motion. My spouse and child were inside the vehicle. The sudden loss of power at highway speed created a serious risk of a collision... Read more
Incident date: Jul 19, 2026
The biggest concern that I have is what I have learned is referred to as “Sticky steering” when I'm driving especially 55mph. It's almost like it catches or hangs up on something before making a small correction. The with the steering wheel doesn't settle back in the center of the lane as it should. It tends to drift toward the left side. I try and correct it but it's a constant back and forth... Read more