Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Jun 16, 2026
Note: (never has any issues before ever as vehicle always maintained and taken directly to vw for maintenance.) /-/———————————————— I was driving: came to a stop: light turned Green proceeded to go through intersection YET VEHICLE. KT NOT MOVE! Put lever into park: turned off car and turned back on : put thr stick BACK INTO DRIVE - NOTHING HAPPENED I GUNNED it BY p... Read more
Incident date: Jul 24, 2026
The vehicle out of nowhere began to make a werid clacking noise (possibly the lifters so we thought) my husband immediately pulled off the freeway the car sputtered; The engine immediately SEIZED, BEGAN TO SMOKE, and CAUGHT FIRE.
Fire
Incident date: Mar 29, 2026
Truck will hard shift and bang into gear while driving. This usually happens when slowing then starting up again. happens at all speeds on highway, so hard it lunges me forward. condition getting worse. random times my windshield wipers will just come on ( I do not have rain sensors) the switch is in the off position and wipers will just come on and I have to turn them on then turn them off to... Read more
Incident date: Jun 22, 2026
Following the 68C recall remedy, my vehicle's electric drive mode exhibits intermittent and unsafe power loss during normal operation. Symptoms include sudden RPM spikes, abrupt ICE engagement, loss of drive power with a delay before the gas engine catches, and electric mode becoming temporarily unavailable — occurring unpredictably during stop-and-go traffic, merging, and intersection navigatio... Read more
Incident date: Jun 22, 2026
6.2 engine seized again after oil change 3 days after This is my 3 rd Yukon that has done this and I’m not agreeing this shouldn’t be a recall I’ve been through this before
Incident date: Jul 21, 2026
My 2021 Subaru Ascent (40,000 miles) suffered multiple major mechanical failures that pose ongoing safety concerns: 1. Engine Oil Leak: The vehicle developed an active engine oil leak at 20,000 miles, posing a risk of fluid contacting hot exhaust/engine components under the hood or causing low oil levels during operation. Repair time more than 35 days due to parts not available. 2. Loose Factory E... Read more
Incident date: May 16, 2026
The vehicle suffered a sudden, catastrophic 48V mild-hybrid electrical power supply breakdown and complete system failure while traveling at highway speeds during a cross-country move. The sudden failure forced an emergency lane change into an isolation zone just off the highway. The sudden failure left the cabin completely powerless with no operational safety systems, hazard lights, or air condit... Read more
1 injured
Incident date: May 1, 2026
I took my car to a mechanic. Said ABS Control Module failed. This is a safety issue and should be replaced. Brakes are not stopping as well as they should should and don't vibration while going down a steep incline. Had to push really hard for the brakes to stop. Just put me and my family at risk. No warning lights. During testing by the mechanic he noticed the car shifts to the side when putting... Read more
Incident date: Apr 1, 2026
I purchased this car in June, on the first night of driving , I noted that the headlights shake miserably as if they were loose. I went to the source dealership twice over this issue. Nothing was done as they said they could not test it during the day and they leave at 5PM. I called Toyota corporate , reported an unrelated problem and the headlight problem. Alternative dealer resolved unrelated p... Read more
Incident date: Apr 1, 2026
The driver's seat assembly on the vehicle suffers from a critical mechanical and software tracking defect that causes the seat to permanently jam into a mechanical lock, creating an immediate and severe safety hazard. The electronic calibration soft-stops for the driver's seat allow the mechanism to travel past the safe limits of the track when indexed or operated. When the seat reaches the... Read more
Incident date: Jul 8, 2026
Going down the highway at highway speeds engine fully seized up almost cause an accident,, totally locked up engine, got towed to dealer and they said total engine failure just like in the priare years., been waiting for a new engine for almost 3month due to these failing on other cars,, they will be replacing my old engine with same engine that in prone to locking up. only a matter of time till t... Read more
Incident date: May 7, 2025
The contact owns a 2022 Ram 2500. The contact stated that while driving approximately 70 MPH, the steering wheel jerked to the right and the traction control warning light illuminated. The contact stated that while the vehicle was parked, the electronic stability control, Forward Collision Avoidance, check engine, and power steering warning lights were illuminated. The vehicle was taken to a deale... Read more
Incident date: Jul 23, 2026
I was driving went to stop brake petal went to the floor and the truck did not stop. So i put it in low gear and got the truck to stop. the truck is at the dealer they keep giving me the run around so i call gm and open a case there going to get back to me .Brake light,APS,Brake SystemFailure all lit up on dash and truck only had 134 mile.
Incident date: Jul 23, 2026
Vehicle Safety Complaint My Kia experienced an ICCU (Integrated Charging Control Unit) failure and was at the dealership for approximately two months while awaiting repairs. The ICCU and related components were replaced, and I was told the vehicle had been repaired. However, immediately after I received the vehicle back, the “Check Electric Vehicle System” warning illuminated again. Since th... Read more
Incident date: Jul 23, 2026
Vehicle Safety Complaint My Kia experienced an ICCU (Integrated Charging Control Unit) failure and was at the dealership for approximately two months while awaiting repairs. The ICCU and related components were replaced, and I was told the vehicle had been repaired. However, immediately after I received the vehicle back, the “Check Electric Vehicle System” warning illuminated again. Since th... Read more
Incident date: Dec 10, 2022
The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear of the vehicle. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the co... Read more
Incident date: Jun 21, 2026
I've had a Blindspot warning light alert, told by dealership this is an electrical issue, after a web search, I see this is a common and known issue for Ford, yet no recall has been issued. I also have another know, common powertrain issue with my rear differential. The vehicle makes noise when turning, unstable when driving. The vehicle is less than 5yrs old and under 60k miles. Both issues are s... Read more
FORD
F-150 HYBRID
(2021) - VEHICLE SPEED CONTROL
Jul 28, 2026
Incident date: Sep 28, 2024
I find the location of the lower gear shifters + and - to be physically far away from a driver's normal reach, making a driving hazard. If you want to change gears as is typical in mountain driving in steep descents, the driver has to lean awkwardly away from all mirrors and standard driving position making it a potentially hazardous situation for the driver and occupants to be in. It has nothing... Read more
FORD
BRONCO SPORT
(2022) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 28, 2026
Incident date: Jul 16, 2026
The entire information screen went black and the heads up display turned off while driving the car. The screen then intermittently flashed all warning lights as well as a "no service" message. The car continued to operate "normally".
FORD
BRONCO SPORT
(2022) - ELECTRICAL SYSTEM
Jul 28, 2026
Incident date: Jul 16, 2026
The entire information screen went black and the heads up display turned off while driving the car. The screen then intermittently flashed all warning lights as well as a "no service" message. The car continued to operate "normally".
FORD
BRONCO SPORT
(2022) - POWER TRAIN
Jul 28, 2026
Incident date: Jul 16, 2026
Took car in for oil change and service tech saw that there was transmission fluid leaking. They then found that the splines were sheared off going into the transfer case and transmission. We received new transmission and transfer case. So far everything is working. We did not get any warning that there was an issue until we took it to the dealership. Putting in the case as this seems to be a ... Read more
FORD
EXPEDITION
(2021) - ENGINE
Jul 28, 2026
Incident date: Feb 5, 2026
On July 23, 2026, my 2023 Audi Q5 suddenly lost power while I was driving on the highway, with no prior symptoms before the incident. The vehicle began stuttering, entered limp mode, displayed multiple drive-system malfunction warnings, and developed a loud knocking sound from the engine area. The loss of power created a serious safety risk because the vehicle could no longer accelerate or operate... Read more
FORD
EXPEDITION
(2021) - POWER TRAIN
Jul 28, 2026
Incident date: Feb 5, 2026
This vehicle has a UA80 8-speed transmission that has prematurely failed. This is a KNOWN issue to Toyota and they have refused to provide a fix. It is a safety hazard when all acceleration stops when attempting to merge into heavy traffic (as had happened to me last week) or on a highway traveling at top speed. I have only 27,000 miles on this automobile and it failed with NO WARNING! Within a v... Read more
Incident date: Jul 20, 2026
The contact owns a 2022 Infiniti QX50. The contact stated that upon parking and exiting the vehicle the horn proceeded to go off for 45 minutes until complete failure, and no warning lights were illuminated. The vehicle was taken to a local mechanic where it was diagnosed and the contact was advised that the circuits and fuses for horn operation were faulty and would need to be replaced. The manuf... Read more
Incident date: Jul 28, 2026
No "incident" happened. When I purchased my vehicle, the body/fender/hood did not match up on either side. As soon as I purchased my car brand new, I started having multiple noises ( I am still hearing) when I turn my car, I got the steering gearbox recall over a year ago and the noise went away and came back. The sharper I turn, the squeakier the noise. My wastegate actuator makes a metal rattle ... Read more
Incident date: Jul 27, 2026
The contact owns a 2017 Mercedes-Benz AMG GLE43. The contact stated that while driving at an undisclosed speed, the radio screen went blank. The dealer was contacted and informed the contact that there was no recall on the VIN associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
Incident date: Jul 27, 2026
The contact owns a 2023 Lexus LS 600. The contact received notifications of NHTSA Campaign Numbers: 25V767000 (ENGINE AND ENGINE COOLING), 26V18000 (SEATS, AIR BAGS); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for... Read more
Incident date: Jul 21, 2026
The contact owns a 2019 Honda Odyssey. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated with the message “Front Camera Error” displayed, and the front camera became inoperable. The vehicle was taken to a dealer and was diagnosed with a front camera failure. The vehicle was repaired. The manufacturer was notified of the failure. The failu... Read more
Incident date: Apr 14, 2026
While driving in live traffic, the vehicle suffered a catastrophic and total simultaneous mechanical and electrical system failure. Without warning, the vehicle completely lost engine propulsion, braking assistance, and all dashboard displays. Concurrently, the vehicle suffered a complete blackout of all exterior safety lighting, including the brake lights and the emergency hazard flashers rende... Read more
Incident date: Jun 30, 2026
Significant disruptive vibration upon acceleration at high speeds due to premature failure of front CV Axles. Confirmed failure of both axles by manufacturer at approximately 61,000 miles.
Incident date: Feb 10, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a blank screen, with the m... Read more
FORD
MAVERICK HYBRID
(2023) - ELECTRICAL SYSTEM
Jul 28, 2026
Incident date: May 13, 2026
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that after turning off the vehicle with a trailer hitched to the vehicle, the trailer brake lights failed to turn off. The contact disconnected the trailer from the vehicle for the trailer brake lights to turn off. Additionally, the electric trailer brakes and turn signals intermittently failed to function properly. The vehicle w... Read more
Incident date: May 28, 2025
The contact owns a 2026 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. Several local dealers were made aware of the issue and confirmed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of tim... Read more
Incident date: Oct 13, 2025
Without an impact or collision, my car's passenger seat headrest shot out. I've been checking and others have done this as well. This morning, the driver's side headrest shot out without impact or collision. There is something wrong with the mechanism or airbags for the headrests. This can be extremely dangerous when in motion....
Incident date: Nov 27, 2025
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle jerked back and forth and then ... Read more
Incident date: Jul 23, 2026
The contact owns a 2024 Toyota Land Cruiser Hybrid. The contact stated that while driving 80 MPH, the vehicle started leaning to the left and the right. The vehicle then overcorrected and abruptly swerved to the left and right again. The contact was concerned about the failure occurring while driving at higher speeds. There was no warning light illuminated. The dealer was not notified of the failu... Read more
Incident date: Jul 23, 2026
The contact owns a 2024 Toyota Land Cruiser Hybrid. The contact stated that while driving 80 MPH, the vehicle started leaning to the left and the right. The vehicle then overcorrected and abruptly swerved to the left and right again. The contact was concerned about the failure occurring while driving at higher speeds. There was no warning light illuminated. The dealer was not notified of the failu... Read more
Incident date: Jul 23, 2026
Purchased a 2023 Ford escape PHEV in May 2023. In January 2025, a safety recall 24S79, Ford explicitly instructed owners to immediately stop plugging in their vehicles and to avoid using external charging cables entirely. Then in February of 2026 after a year not being able to charge, recall 25SC4 was issued, advising owners to limit charging to a maximum of 80% capacity and operate exclusively i... Read more
Incident date: Jul 1, 2026
The contact owns a 2026 Tesla Model Y. The contact stated that while driving approximately 55 MPH with the cruise control engaged the vehicle lost automotive power. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and had received similar complaints; however, there was no fix a... Read more
Incident date: Dec 30, 2025
The contact owns a 2022 Honda Accord. The contact stated that there were persistent failures with the infotainment system. The contact stated that occasionally the screen flickered abnormally, the navigation system zoomed in and out unexpectedly, unintended phone calls were made while driving, and the screen occasionally became frozen or was unresponsive to touch. The vehicle was taken to the deal... Read more
FORD
ESCAPE PHEV
(2023) - ELECTRICAL SYSTEM:IGNITION
Jul 28, 2026
Incident date: Jan 3, 2025
The contact owns a 2022 GMC Canyon. The contact stated that while the gear shifter was shifted to park(P), the contact was unable to remove the key from the ignition switch. The contact stated that after turning the steering wheel to the right in a certain way, the key was able to be removed from the ignition switch. The vehicle was not diagnosed or repaired. The manufacturer was notified of the f... Read more
Incident date: Jul 28, 2026
The contact owns a 2025 Ford Mustang. The contact received notifications of NHTSA Campaign Numbers: 25V546000 (Exterior Lighting) and 26V418000 (Visibility); however, the parts to do the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several exterior lights randomly illuminated while the v... Read more
Incident date: Jun 1, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact stated that while attempting to carry seven people inside the vehicle, the contact was unable to carry all the passengers because the middle row seats were improperly welded. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The contact associated ... Read more
Incident date: May 20, 2026
Water leaking from sunroof drains to interior of cabin. Water getting electronics wet and filling up where the battery sits as well. Both driver side and passenger side. Vehicle has numerous electrical problems such as: Vehicle auto start stop function failing (car not turning back on at traffic light) Emergency indicators not working infotainment crashing
Incident date: Aug 25, 2025
The contact’s daughter owns a 2018 Honda Odyssey. The contact stated that after the vehicle was idling at a stoplight and then attempting to accelerate after the light turned green, there was a loud clanking sound coming from the front of the vehicle. The owner then became aware of white smoke coming from the engine compartment. The vehicle was coasted to the side of the road and the vehicle sta... Read more
Incident date: Aug 25, 2025
There is a recall on the catalytic converters of my year Expedition, but my check engine light came on at 86,000 miles, outside the 80,000 limit Ford put on the recall for the part. I think Ford should stand behind their product and the parts they are using, since the catalytic converters have failed on my car, my husbands expedition, and my dad’s ford 150.
FORD
EXPEDITION
(2018) - FUEL SYSTEM, DIESEL
Jul 28, 2026
Incident date: Jun 7, 2026
The contact owns a 2020 Ford F-350. The contact stated that while driving 65 MPH and towing a dump trailer, the vehicle entered LIMP Mode. The contact was able to pull over to the side of the road. The vehicle was towed to the contact's storage yard, where an independent diesel mechanic performed a diagnostic scan and retrieved diagnostic trouble codes indicating a fuel system failure. The vehicle... Read more
Incident date: Mar 7, 2025
My car keeps going into limp mode seasonally, it also emits bad odors when given throttle, and it is definitely lacking power. Situation has also caused a misfire on my 3rd cylinder and a super rough idle and start
Incident date: Jan 15, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an imag... Read more