Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Oct 15, 2023
On Thursday, July 30, 2026, while driving my 2022 Honda HR-V at approximately 70 mph in the fast lane of the highway, my vehicle suddenly, without warning lost all power. The speedometer immediately dropped to 0 mph, and the vehicle would not accelerate despite pressing the accelerator. There were no warning lights illuminated before the incident, and the vehicle had shown no previous signs of tra... Read more
FORD
F-150 HYBRID
(2022) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Aug 1, 2026
Incident date: Jul 29, 2026
All safety features failed to work at the same time associated with forward looking camera u-3000-49. Dealer inspected vehicle stating that the issue was the failed camera. It was during the winter after a snow storm, we went to dinner and a mile from home at Rockwell and NW Expressway in Oklahoma City, OK. All of the warning lights went haywire. We went straight to dealer service center, Wher... Read more
FORD
F-150 HYBRID
(2023) - POWER TRAIN
Aug 1, 2026
Incident date: Jul 31, 2026
On July 21st, 2026 while stopped at a red light and upon turning green stepped on the accelerator to transition from stop to start, the vehicle suffered a sudden, catastrophic loss of motive power. The engine failed to respond to accelerator input, leaving the vehicle stranded in active traffic. This created an immediate rear-end collision hazard in a busy intersection. I was forced to coast the v... Read more
Incident date: Jul 31, 2026
2017 Kia Niro Hybrid subject to Safety Recall SC276 (NHTSA Campaign 23V534) for the Hydraulic Clutch Actuator (HCA). Fluid contamination of the HCA PCB can cause an electrical short and engine compartment fire risk. Official remedy is HCA inspection/replacement as necessary plus a new fuse. Three dealer visits: Shortly after purchase for SC276 recall and routine service. Dealer performed HCA Insp... Read more
Incident date: Jul 25, 2026
After waiting a month (called in june car went in 7/28/26)for an appointment with my dealer for 2 recalls and a broken rear seatbelt the dealership has deemed my vehicle unsafe to drive and has impounded my vehicle for almost a week. They have to replace not only 1 rear seatbelts but ALL rear seatbelts. The original recall is for the front seatbelt.
Incident date: May 26, 2026
Catalytic converter and it was confirmed by independent service center my car only has 88k miles There is a catalytic converter recall on year 2020 but Ford refuses to do a recall for the year 2021 and I have another car that have the same catalytic converter problem with only 84k miles and it’s also 2021 and Ford refuses to do any work on that one two I can provide the vin for the other one if... Read more
FORD
EXPLORER POLICE INTERCEPT
(2021) - SUSPENSION
Jul 31, 2026
Incident date: Jul 30, 2026
2021 jeep wrangler 4xe unlimited rubicon. Death wobble steering stabilizer has been replaced. 4 Alignments in a week . Was told that it was my tires nope not the case . I can’t not drive my jeep at all . Now the transfer case is leaking the track bar that I told the mechanics it needed to be replaced . The mechanic at John jones told me not to bring it back because I was not a mechanic to find s... Read more
Incident date: Feb 23, 2024
Transmission shutter caused by faulty torque converter. Vehicle hesitates at times leading to unsafe conditions when merging or pulling out into traffic.
Incident date: Jul 1, 2026
2023 Cadillac Escalade, 6.2L V8 (RPO L87). Subject of Recall 25V-274 and NHTSA investigation RQ26-001. Over the past year, this vehicle has been out of the shop only about 90 days total. The rest of the year it has been in dealer service at GM/Cadillac dealerships for a recurring, undiagnosed loss-of-power defect. It is currently in dealer service. FAILURE: The vehicle has suddenly lost all moti... Read more
Incident date: Jul 1, 2026
The Power Transfer Unit (PTU) failed on my 2020 Jeep Cherokee. Started hearing grinding and roaring noises coming from the front wheels and was having trouble stopping. There is a recall already going for the same make and model but for other specific vin numbers, mine not included. The problem was inspected and confirmed by the dealer previously bought from The original warning light was ‘svc... Read more
Incident date: Oct 15, 2025
A/C Started blowing warm air when car was idling, then car randomly overheated while sitting in traffic. Once car cooled down, check to coolant levels and they were fine. After the car sat overnight A/C worked fine and temperature gauge was at normal. Started the car with A/C on and popped the hood, the radiator fan was not on nor did it come on. Now anytime the car idles for more than 1 or 2 minu... Read more
Incident date: Jul 24, 2026
GM performed a vehicle wide Over the Air reprogramming of the modules incorporated in the VIP/Global B electronics platform in April, 2026. Following that my vehicle became totally dead. Key fob would not unlock the vehicle. Had to use the metal key, open the drivers door. Opened the door, nothing moved. No lights, no movement from anything on the vehicle. Opened the hood, charged the battery ... Read more
Incident date: Jul 24, 2026
GM performed a vehicle wide Over the Air reprogramming of the modules incorporated in the VIP/Global B electronics platform in April, 2026. Following that my vehicle became totally dead. Key fob would not unlock the vehicle. Had to use the metal key, open the drivers door. Opened the door, nothing moved. No lights, no movement from anything on the vehicle. Opened the hood, charged the battery ... Read more
FORD
MUSTANG MACH E
(2021) - ELECTRICAL SYSTEM
Jul 31, 2026
Incident date: Jul 22, 2026
My 2021 Subaru Outback suffered a failure of the Oil Control Valve (OCV), a sealed Subaru component with no maintenance interval, no inspection procedure, and no preventative service. This failure allowed engine oil to migrate into multiple wiring harnesses and modules, causing extensive electrical contamination. This is not normal wear and tear. It is a latent defect in a Subaru component. Due to... Read more
FORD
MUSTANG MACH E
(2021) - ELECTRICAL SYSTEM
Jul 31, 2026
Incident date: Jul 22, 2026
The contact owns a 2023 Jeep Wagoneer. The contact stated that the vehicle intermittently went into park(P) and turned off while merging into traffic with the message "Stop/Start Required" displayed. The vehicle also shut off unexpectedly while idling in park(P). The contact was forced to restart the vehicle to resume normal operation. The vehicle was initially taken to a dealer, and the failure w... Read more
Incident date: Nov 1, 2025
Power steering goes out while driving in towns or on hiways.frequently comes back on while parked for a few hours or days. Unpredictable while driving.dangerous.
Incident date: Jan 3, 2026
Transmission/ motor mount went out at 80k, the issue was going on before hand where my car would shake violently. I had been complaining about it for months they kept telling me it was normal, come to find out my transmission mount is going bad. Now they want to charge me 2k to replace it, after the engine was replaced.
FORD
MAVERICK HYBRID
(2023) - POWER TRAIN
Jul 31, 2026
Incident date: Jul 21, 2026
Transmission/ motor mount went out at 80k, the issue was going on before hand where my car would shake violently. I had been complaining about it for months they kept telling me it was normal, come to find out my transmission mount is going bad. Now they want to charge me 2k to replace it, after the engine was replaced.
FORD
MAVERICK HYBRID
(2023) - UNKNOWN OR OTHER
Jul 31, 2026
Incident date: Jul 21, 2026
Transmission/ motor mount went out at 80k, the issue was going on before hand where my car would shake violently. I had been complaining about it for months they kept telling me it was normal, come to find out my transmission mount is going bad. Now they want to charge me 2k to replace it, after the engine was replaced.
FORD
MAVERICK HYBRID
(2023) - POWER TRAIN
Jul 31, 2026
Incident date: Jul 21, 2026
My chevy tahoe vibrates when i drive and the dealership can not find the reason why it does that.
Incident date: Jun 20, 2026
The contact owns a 2014 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jul 28, 2026
My car was in Clarksburg Crown, Mitsubishi, and a lot that had no monitoring, and it was a sticker saying the car was not ready to be sold, and I still went with it trusting the crown Mitsubishi Car associate however there are fuses added to my car weather from them or from car auto tunes in Morgantown I’m not sure but my car has the ability to run without my foot on the gas or things happening ... Read more
Incident date: Jun 30, 2026
I bought this vehicle in August 202 from Bayway Chevrolet in Pearland, Texas. The vehicle is now at 101,703 miles. The vehicle is a 2019 Chevy Suburban LT with the 8L43 transmission. Approximately 1 year ago, we started to have issues with the electronic screens - both the dashboard and the radio screen. The screens freeze, change channels and displays without any buttons being pressed or the s... Read more
FORD
EXPEDITION
(2020) - STEERING
Jul 31, 2026
Incident date: Jul 22, 2026
The power steering has fully stopped working , the car cannot be steered, this started to happen on the road, I had to steer the entire weight of the car myself, at fast speed it was difficult but not impossible, at slow speed and zero speed or while the vehicle is stationary it was impossible or unmovable to steer. there were no warning lamps about this, the Ford dealer has not detect this in my ... Read more
Incident date: Jul 7, 2026
The contact owns a 2021 Chrysler Pacifica. The contact stated that the second-row seat failed to remain in the upright position, causing the seat to collapse forward or backward while the vehicle was being driven. The vehicle was inspected by a dealer who confirmed the seat failure but stated that the vehicle was not covered under NHTSA Campaign Number: 22V181000 (Seats). The contact received an e... Read more
Incident date: Jul 31, 2026
The contact rented a 2024 Mitsubishi Outlander from Drivo Car Rental. The contact stated that while driving at an undisclosed speed, there was an abnormal sound. The contact stated that there was a vibrating sound coming from the hood. The front windshield was fractured on the passenger's side, and the instrument cluster failed to function as intended. The contact stated that the safety features w... Read more
Incident date: Jul 31, 2026
The contact rented a 2024 Mitsubishi Outlander from Drivo Car Rental. The contact stated that while driving at an undisclosed speed, there was an abnormal sound. The contact stated that there was a vibrating sound coming from the hood. The front windshield was fractured on the passenger's side, and the instrument cluster failed to function as intended. The contact stated that the safety features w... Read more
FORD
ESCAPE HYBRID
(2009) - ENGINE
Jul 31, 2026
Incident date: Jul 15, 2026
The contact owns a 2021 GMC Yukon. The contact stated that while driving approximately 50 MPH, the check engine warning light started blinking and the vehicle started shaking violently. The vehicle was pulled over to the side of the road and turned off. The vehicle was then towed to a dealer where it was diagnosed with a stuck lifter. The contact was informed that the lifters needed to be replaced... Read more
Incident date: Jul 28, 2026
The contact owns a 2014 Nissan Rogue. While washing the vehicle, the contact became aware that the rear control arms were extremely rusted. The contact stated that the control arm on the driver’s side was completely rusted and was separated from the weld. The vehicle was taken to a dealer where it was diagnosed and determined that the control arm needed to be replaced. The contact believed that ... Read more
Incident date: Nov 20, 2025
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine was overheating. The vehicle was taken to an independent mechanic and diagnosed with a coolant leak in the engine. The independent mechanic stated that there was coolant leaking into the #3 cylinder, causing the engine to overheat. The contact associated the failure with NHTSA Campaign N... Read more
Incident date: Jul 18, 2026
Rear suspension control arm assembly (that supports the springs, control arm rods, shocks, as well as the the hub, brakes and wheel ) breaks completely due to rust and corrosion. It is a poor design that you can see this would happen at the weakest and narrowest section of the part. This causes the entire wheel assembly to drop or twist off, as it did mine and fortunately not on highway however on... Read more
Incident date: Jul 24, 2026
Vehicle steering wheel would eventually seize up, then snap out while driving on all types of roads, causing the whole car to jerk left or right. Happens at all speeds on any road type Upon inspection from Schofield Honda in Wichita KS, they determined that it was the electronic power steering module that failed and needed to be replaced. A $4,949.31 bill for parts and labor. This vehicle just hi... Read more
FORD
EXPEDITION
(2019) - POWER TRAIN
Jul 31, 2026
Incident date: Jul 29, 2026
The contact owns a 2024 Land Rover Defender. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly shifted into neutral(N), with several unknown warning lights illuminated. The vehicle lost motive power. The contact swerved to the shoulder, and an object struck the windshield, causing the windshield to crack. The vehicle was towed to the dealer, and the failu... Read more
FORD
EXPEDITION
(2019) - POWER TRAIN
Jul 31, 2026
Incident date: May 25, 2026
First AWD Coupler failed at approximately 25,000 miles. It was replaced and the replacement AWD Coupler is failing at approximately 55,000 miles. As the AWD Coupler fails, when accelerating from a stop and turning, a loud clunking sound is heard from the vehicle and a jerking motion is felt. The symptoms continue to get worse as the AWD Coupler fails. The jerking can cause unsafe turns and acc... Read more
Incident date: Oct 15, 2025
The contact owns a 2019 Hyundai Veloster. The contact stated that while driving 60 MPH with his two-year-old daughter in the vehicle, the automatic emergency braking system erroneously engaged and caused the vehicle to come to a stop, which almost caused a crash. The contact stated that the failure was intermittent, and the message "Collision Avoidance - Stop" was displayed while there was no obst... Read more
Incident date: Jul 31, 2026
The contact owns a 2021 Chevrolet Suburban used to tow a 30-foot trailer. The contact stated that while towing the trailer and driving 60 MPH up an incline with no shoulder, the vehicle shut off in a remote area. The contact was able to move the vehicle off the roadway. There were no warning lights illuminated. The brakes and power steering features became inoperable. The vehicle shifted to neutra... Read more
Incident date: Jun 1, 2014
The contact owns a 2021 Chevrolet Suburban used to tow a 30-foot trailer. The contact stated that while towing the trailer and driving 60 MPH up an incline with no shoulder, the vehicle shut off in a remote area. The contact was able to move the vehicle off the roadway. There were no warning lights illuminated. The brakes and power steering features became inoperable. The vehicle shifted to neutra... Read more
Incident date: Jun 1, 2014
I recently purchased this vehicle at McDonalds Polestar Denver. This vehicle is currently experiencing un-commanded, sudden emergency braking while reversing. The Rear Auto Brake (RAB) system frequently triggers a false positive, causing the vehicle to slam on its brakes violently as if hitting an "invisible wall" when no physical obstruction is present. Furthermore, the system consistently igno... Read more
Incident date: Jul 24, 2026
With a 103,000 on the dash, engine experienced signs on slowing, check engine, abs, adaptive cruise, and steering faults amongst others . No lights prior to the bearing failing. The engine experienced rod bearing failure and left use stranded on the side of the highway. All maintenance was performed at dealership, towed back to dealership where upon inspection rod bearing completely fell apart... Read more
Incident date: Oct 13, 2025
With a 103,000 on the dash, engine experienced signs on slowing, check engine, abs, adaptive cruise, and steering faults amongst others . No lights prior to the bearing failing. The engine experienced rod bearing failure and left use stranded on the side of the highway. All maintenance was performed at dealership, towed back to dealership where upon inspection rod bearing completely fell apart... Read more
Incident date: Jul 25, 2026
I have contacted [XXX] for my concerns. I sent pictures and videos. the metal harness that is usually located behind the car seats is stuck under the seat and I can't unloosen my daughters straps now thats she's grown some. its concerning because she can't even use her car seat at this moment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 30, 2026
I have contacted [XXX] for my concerns. I sent pictures and videos. the metal harness that is usually located behind the car seats is stuck under the seat and I can't unloosen my daughters straps now thats she's grown some. its concerning because she can't even use her car seat at this moment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 31, 2026
On XXX, at approximately 12:19 PM, I was in the drive-through lane at a Chick-fil-A in [XXX], with my child as a passenger. I was using one-pedal driving mode and had come to a complete stop with my foot off the accelerator. I turned briefly to hand my child an ice cream cup, and when I looked back at the road, the vehicle was accelerating at full power with no contact from either pedal. To avoid ... Read more
Crash
Incident date: Jul 31, 2026
On XXX, at approximately 12:19 PM, I was in the drive-through lane at a Chick-fil-A in [XXX], with my child as a passenger. I was using one-pedal driving mode and had come to a complete stop with my foot off the accelerator. I turned briefly to hand my child an ice cream cup, and when I looked back at the road, the vehicle was accelerating at full power with no contact from either pedal. To avoid ... Read more
Crash
Incident date: Jul 7, 2026
Recall NNK post-repair failure. Dealership: Kia of Valdosta (RO# XXX). After ECU update NNK-02-0118, my K5 suffered a severe loss of acceleration and torque. The car cannot safely merge on highways. The dealer’s own live scan data sheet proves that at 4,997 RPM under full load, the Turbo Recirculation (Dump) Valve reads "OFF". The factory tool key explicitly states (OFF = Open). The service mana... Read more
FORD
REDUNDANT F-250
(2015) - LANE DEPARTURE: ASSIST
Jul 30, 2026
Incident date: Jul 30, 2026
The electrical component is failing. I have brought in this vehicle 2 times for failed electrical issues over several years (around 2 years), and it only has 52,000 miles currently. The back up sensors no longer work, as well as warning lights for the following began to appear a year ago: collision mitigation, adaptive cruise control, lane keeping assist, road departure mitigation. Sometimes, our ... Read more
Incident date: Jul 28, 2026
No major incidents, hits, or bumps no off roading only drove on city roads and highways. Tread and all rubber on the outside half of the tire has completely seperated from the inner tire on a section.
Incident date: Jul 6, 2025
During a routine maintenance visit, a pre-purchase/general inspection was performed on my 2017 Jeep Wrangler, which documented the front axle and differential housing as intact and in one piece. Subsequent to that inspection, while the vehicle was undergoing service, it was discovered that the front axle housing bracket on the driver’s side had fractured and separated from the frame mount. Upon... Read more
Incident date: Jun 1, 2026
I have been trying to complete these 2 recall in order to bring this car back from salvage title status: campaign 75804 - involves the fuel injector wire harness repair campaign 88004 - addresses the hard-to-refuel concern Mazda claims that both of these recalls are no longer able to be fixed (see email below) ---------- Forwarded message --------- From: Mazda Customer Experience <[XXX]> Date: ... Read more
Incident date: Jul 30, 2026
The car keeps giving me misfires